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Santam Limited is the largest short-term insurer in South Africa, with a market share in excess of 22%, providing short-term insurance products through broker networks and direct sales channels. The company was established in 1918 and offers personal, commercial, and corporate insurance solutions. Santam is a subsidiary of Sanlam Limited and has been listed ...
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What will you do?
- Santam Forensic Services is looking for Forensic Investigator with strong investigation skills and the ability to build good relationships. The successful candidate must furthermore have good communication and interpersonal skills. Although the position will be based at Santam’s Wanderers Office Park, Illovo there will be a great amount of travelling involved.
What will make you successful in this role?
- The main responsibility for this position will be to conduct investigations into the various forms of insurance crime and unethical conduct affecting the short-term insurance industry.
The successful applicant must be able to:
- Understand and apply the elements of crimes such as fraud, corruption, theft and computer crimes to investigations
- Conduct interviews and compile statements
- Collect, document and analyse relevant evidence
- Draft concise and accurate investigation reports
- Testify and present evidence in a court or at a disciplinary hearing
Qualification and Experience
- Relevant Forensic Investigation qualification
- 3-5 years knowledge and experience in the investigation of fraud
- Established reputation for integrity, good judgment, fairness and discretion when dealing with people
Knowledge and Skills
- Investigation relevant to fraud, theft, corruption
- Conflict management skills
- Excellent communication skills (both verbal and written)
- Computer literate in MS Office package: MS Word, Power point, Internet
- Meticulous attention to detail
- Knowledge and experience in the criminal justice, civil litigation systems and labour law
- Knowledge in investigation methodology
- Knowledge in case management
- Knowledge of the financial services industry, especially the short-term insurance industry would be an advantage.
- Work both in a team environment and independently
- Deciding and initiating action
- Building networks and good relationships
- Negotiating and getting agreement
- Problem solving
- Producing creative solutions
- Adapting to changing circumstances
- Performing under pressure
Core Competencies
- Cultivates innovation - Contributing independently
- Customer focus - Contributing independently
- Drives results - Contributing independently
- Collaborates - Contributing independently
- Being resilient - Contributing independently
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What will you do?
- A position exists at Santam Head Office in Cape Town in the UW Risk Management for a Administration Officer: Risk Management.
What will make you successful in this role?
- The role is responsible to provide support in policy administration (i.e. flood actions and review of previous flood actions (mop ups)), risk data integration with PolicyCentre, and geocoding related tasks.
ACCOUNTABILITIES:
- PolicyCentre Underwriting tasks and input/changes to Rating Tables
- Testing or support provided for PolicyCentre systems changes.
- Ensuring adherence and compliance to the underwriting standards and company policy and procedures.
- Driving implementation of UW actions with stakeholders and business partners.
- Responsible for the geocoding of new business and existing business (PL and CL).
- Updating and maintaining the Location Intelligence Tool (LITool) periodically after a completed flood risk study or ad hoc flood risk changes.
- Provide suggestions and guidance to improve the update of the LITool in PC.
- Provide flood and underwriting training and guidance to underwriters, surveyors, claims and relationship managers/brokers.
- Supply background information on risk data and logic behind changes to underwriting due to risk data.
- Assist with underwriting mailboxes (i.e., FloodQueries, MyRisk & MyLocation Queries).
- P4RR support (i.e., identification of municipalities for partnership, liaison with technical staff at municipalities, technical proposals review, stakeholder engagement sessions).
- Interact with internal and external business partners to explain flood and other initiatives for stakeholder buy-in.
- Management of relationships with business partners and stakeholders
Qualifications and Experience
- Higher Certificate in insurance studies.
- Insurance related qualification (Advanced certificate or diploma in Insurance Studies).
- FAIS requirement: 120 credits with regards to Commercial/Personal Underwriting
- (NQF level 5)
- Minimum 5 years Santam experience with regards to Commercial and Personal Underwriting
Skills and Competencies
- Client focus
- Flexibility and adaptability
- Drives results
- Collaborates
- Cultivates innovation
- Decision quality
- Data analysis
- Problem solving
- Reporting and administration
- Plans and aligns
- Balances stakeholders
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What will you do?
- A position of a Company Secretarial Coordinator exists within Santam Corporate Services, based at our Head Office in Cape Town.
- To coordinate the activities of the Group Company Secretarial office relating to the Santam Ltd Board, the Board Committees, the Boards of Trustees, Santam Ltd's QBR and Group Exco. It also includes the administrative support requirements of the Group Company Secretarial office.
What will make you successful in this role?
- To co-ordinate and perform quality checks of all submissions to Santam Ltd’s governance structures (e.g. Santam Ltd Board, the Board Committees, the Boards of Trustees, Santam Ltd’s QBRs and the Group Exco, etc.) including publishing submissions on Diligent timeously.
- Prepare extracts from Minutes (resolutions) as and when required
- Facilitate correspondence internally and externally;
- Coordinate, update and maintain key deliverables (i.e. managing Board and Board Committee Actions Lists including updating responses from business/internal stakeholders, etc.
- Co-ordinate the annual effectiveness assessments of the Board Committees and Heads of Control Functions, etc.)
- Drafting monthly/quarterly Agendas of meetings in alignment with the governance structures’ Annual Work Plans (i.e. in preparation of e.g. Santam Ltd Board, the Board Committees, the Boards of Trustees, Santam Ltd’s QBRs, the monthly Group Exco meetings, etc.)
- To maintain and update the Company Secretarial registers (e.g. List of Key Persons registry, Company Secretarial related PA Submissions, CIPC records, the Group’s Price Sensitive/Affected Key Persons registers, the Santam Group’s Governance Deviations registry, etc.)
- To maintain and update Santam’s Corporate Calendar obo the Group CEO and Group Company Secretary
- To maintain and coordinate the Board of Directors’, Board of Trustees and Group Exco’s Quarterly Declaration of Interests submissions and the Fit & Proper Assessments.
- Fielding queries / complaints / enquiries etc. on behalf of the Group Company Secretariat’s dept and liaising with the relevant internal stakeholders to formulate an appropriate response.
- Co-ordinate and assist with the Group Company Secretarial statutory audit requirements.
- To manage and oversee the Group CoSec shared drive (i.e. the central repository of information relating statutory records, board packs etc – e.g. share certificate filing, updated share registers, CIPC/official company records such as CoRs, appointment letters, attendance registers, etc.). Ensure that all information is kept confidential.
- To render general administrative and CoSec support duties (e.g. stationery orders, flight bookings, logistics of meetings, bookings of facilities/venues, catering, screening telephone enquiries, processing of invoices, assisting with drafting appointment letters, presentations etc.)
Qualification and Experience
- Tertiary qualification (e.g. diploma)
- A minimum of 5 years’ experience as an administrator in a financial services and/or legal and compliance environment
Knowledge and Skills
- Knowledge relating to legal and compliance related documentation, general Minute taking, recording/documenting resolutions/decisions taken, drafting attendance registers, etc.
- Organisational and problem-solving ability.
- Attention to detail
- Excellent written and communication is required.
- Computer literacy: PowerPoint, MSWord, Excel, Adobe, Diligent or an equivalent Board e-platform/s
- Excellent planning, organisational and time management skills
- Strong administrative skills
- Professionalism
- Client Service Orientation
- Dedicated and able to work under pressure and able to multi-task.
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
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OPPORTUNITY
- A position has become available for a Motor Desktop Assessor and will be based in the Motor Claims department at the Auckland Park, Johannesburg offices.
WHAT WILL YOU DO
- The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Quote and assess damage against a provided or requested quotation.
- Decide whether to replace/ repair part/ use aftermarket spares when warranty has expired.
- Refer to expert if required.
- Generate claims report and communicate the outcome with client and intermediary.
- Determine market value of vehicle for settlement (valuation).
- Determine outstanding finance details, release settlements and documents to salvage inventory.
- Authorise for repair, cash, replace or write-off.
- Complete investigative report.
- Make notes on systems, process claims and upload documents.
- Required to load the order amendments.
- Responsible to sign off the final cost (FC).
- Responsible for posting claims to care.
- Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
Accountable to handle for the following claim types:
- Driveable and Non-Driveable car / Ldv
- Non-structural and structural damaged car / Ldv
- Mechanical
- Radio equipment and locks
- Accessories, tyres, rims
- Screening of merits
QUALIFICATIONS AND EXPERIENCE
- Matric / Grade 12
- Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Mechanic, Spray Painter, etc.)
- VDQGBSA membership
- Abuntex / Audatex Trained
- 3 years’ experience in motor assessing
- Technical skills & policy wording interpretation, product training and claim system training obtained through various training and courses would be advantageous.
SKILLS
- Telephonic, negotiation and conflict handling skills
- Basic business ethics and financial principles related to claims
- Time management
- Change management
COMPETENCIES
- Analytical Thinking
- Information Seeking
- Directiveness
- Initiative
- Flexibility
- Customer Service Orientation
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OPPORTUNITY
- Santam’s Motor Claims has a position available for a Motor Claims Service Consultant that will be based in Auckland Park, Johannesburg.
WHAT WILL YOU DO
- The purpose of this psition is to process all the allocated Motor Claims and get them ready for an assessor to be appointed. The CSC will be responsible for all communication, queries with the client, Intermediary/Service Provider as well as arranging rental on the claim.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Manage workload and instructions from system through any communication and or documents.
- Required to check completeness and correctness of documents.
- Responsible for all actions to get claim assessment ready.
- Contact client or intermediary telephonically for outstanding information.
- Required to follow up on claims to receive digital images and or any documentation necessary for Assessment.
- Handle complaints, queries and all interaction with clients, Intermediaries, Service Providers, internal stakeholders, Relationship Managers, Claims Committee and Underwriters.
- Process payments and orders as per Assessor instruction
- Responsible for arranging and manage car hire requests and extensions.
- Compiling of all rejection letters and distribution thereof to relevant stakeholders
QUALIFICATIONS AND EXPERIENCE
- Matric
- Fully computer literate (MS Office)
- 2 - 4 years’ claims experience
- Any previous claims handling, pre-support and or post support experience is advantageous.
- Knowledge of Abuntex, BPM and Codeplex will be an advantage.
SKILLS
- Ability to verify and interpret policy and appraisal detail.
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate.
- Basic business ethics
COMPETENCIES
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation
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What will you do?
- The People and Transformation Division have a permanent position available for a Reward Consultant, based in Santam Head Office, Bellville.
- The Reward Consultant is responsible for design, implementation and communication of reward and wellness interventions.
What will make you successful in this role?
- Analyse effectiveness and competitiveness of existing reward programs and model potential impact of alternatives.
- Design and evaluate reward programs in support of business goals and employees' needs, which integrate with our overall employment value proposition and support our values.
- Assess competitiveness of reward strategy and make recommendations for new programs or enhancement to current programs.
- Recommend and develop communication plans and data collection systems for reward information.
- Research market trends, legislation, and compensation surveys to make recommendations for policy change and competitive positioning as appropriate.
- Participate in reward activities, including the strategic planning of reward system design and incentive plan design.
- Review and analyse internal and external equity issues and other reward data.
- Project management including negotiation of agreements or discussions of technical issues with peers and senior-level contacts.
- Effectively partner with HR and BU’s to manage, consult, and resolve reward issues.
- Provide guidance to the business and develop creative solutions on a variety of reward issues including the setting of appropriate pay levels, incentive pay and share participation.
- Develop proposals and deliver presentations about reward programs to influence and educate managers.
- Conduct road shows when new benefits are introduced or existing ones changed.
- Independently manage reward projects for specific business units.
- Conduct benchmark surveys with key industry contacts, as needed.
- Provide subject-matter expertise and guidance on reward related policies and ensure process integrity.
- Recommend approaches to facilitate the effective delivery of pay programs and related policies (such relating to administration & audit controls).
- Manage performance and reward projects that may require input from other departments, such as Communication, Change Management, Organisational Design, as well as IT & Marketing.
- Enhance Santam’s presence in the local marketplace through efforts that may include developing affiliations in the professional community, writing articles and presenting.
Qualification and Experience
- A degree or diploma in a related field or equivalent experience (preferably B.Com).
- Formal training in reward fundamentals (ex. GRP certification)
- 5 - 7 years design oriented reward experience with an in-depth knowledge of core reward terminology and best practices.
- Previous experience and/or a good understanding of job evaluation methodology and short and long term incentive plans
- Project management experience, including budget management, diligent attention to details, and the ability to engage clients and colleagues at all levels
- Proven consulting experience with the ability to seek out information and provide quality advice.
- Experience in creating dynamic tools and models to interpret and analyse data.
- Ability to travel regularly (domestic travel)
Knowledge
- Basic understanding on how to design an incentive plan
- Understand the legal and regulatory environment relating to employee reward.
- Some financial knowledge (recommended) e.g. basic understanding of financial statements and the budgeting process.
Skills
- Strong written and verbal communication skills - Ability to write clear communications tailored for the specific audience
- Business acumen
- Good consulting skills
- Ability to build and maintain good internal and external relationships
- Strong negotiation and interpersonal skills
- Strong presentation skills
- Strong problem solving and analytical skills. Ability to analyse and interpret statistical data/HR analytics
- Ability to conduct self in a professional manner at all times
- Ability to work with individuals and team
- High degree of self-management, displaying an organised and measured approach to the workload and the clients – strong planning and organising skills
- Project Management skills
- Ability to formulate and analyse data from a variety of sources
Core Competencies
- Cultivates innovation - Contributing through others
- Customer focus - Contributing through others
- Drives results - Contributing through others
- Collaborates - Contributing through others
- Being resilient - Contributing through others
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- Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Auckland Park. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
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- Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Centurion. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
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- Santam Operations, Agri Commercial Contact Centre have career opportunities available for Insurance Consultants base in Bloemfontein. The insurance consultant role is focused on providing an end-to-end service and support to brokers.
This role is focused on, but not limited to; servicing broker requests, including enquiries.
- Providing telephonic/ email support to the intermediary on record, authorised representatives from the brokerage, and broker services;
- Dealing with general insurance and policy specific enquiries;
- Dealing with issuance of new policies/ policy maintenance/ renewal / agri aspects of policies;
- Assisting to resolve all insurance queries within required timeframe and compliance requirements;
- Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books;
- Undertaking to adjust premiums in line with new asset values;
- Managing client expectation on expected turnaround times for submitted requests;
- Adhering to underwriting criteria and regional requirements;
- Assist with profiling the client with the best suitable product and underwriting criteria;
- Advising brokers to ensure that we meet with clients’ needs in terms of the correct cover and product;
- Assisting in implementing solutions for improvement; and
- Standing in for Consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required.
QUALIFICATIONS AND EXPERIENCE
- Matric/ Grade 12
- 60 commercial lines FAIS credits
- A relevant insurance related qualification (e.g. NQF lev 4) would be advantageous
- Proven work experience in commercial, agriculture policy administration and underwriting within the short-term insurance industry
- Minimum of 3 years’ experience in short term insurance commercial lines and/or Agri assets
KNOWLEDGE AND SKILLS
- Excellent verbal and written communication skills
- Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders/clients
- Ensure adherence to quality, compliance and accreditation standards
- Conduct efficient administration
- Optimising work processes
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OPPORTUNITY
- Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Auckland Park
WHAT WILL YOU DO
- The purpose of this position is to follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims.
WHAT WILL MAKE YOU SUCCESSFL IN THE ROLE
- Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
- Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
- Escalating MBR Non-Compliance to CRM, to facilitate the process.
- Completing outstanding information on Audawatch.
- Create and amend tasks on Abuntex Integrated claims
- Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
- Post Support on BPM and RSS.
- Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets
QUALIFICATIONS AND EXPERIENCE
- Matric
- Fully computer literate (MS Office)
- Any previous claims handling, pre-support and or post support experience is advantageous
- Knowledge of Abuntex and BPM will be an advantage
SKILLS
- Ability to verify and interpret policy and appraisal detail
- Good communication skills
- Telephonic skills
- Ability to handle conflict and negotiate
- Business ethics
COMPETENCIES
- Problem solving.
- Information Seeking
- Producing creative solutions.
- Adapting to changing circumstances.
- Performing under pressure.
- Deciding & initiating action.
- Teamwork and cooperation
- Customer Service Orientation
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OPPORTUNITY
- Santam’s Merit Claims department has a position available for a Merit Theft Desktop Assessor who will be based in Auckland Park, Gauteng.
WHAT WILL YOU DO
- The purpose of this position is to determine the quantum and merit of segmented motor claims by performing investigations, verifying the description of the event with the loss, negotiating with (client, intermediary, and service providers) and settlement of claims within a delegated threshold and according to contract conditions.
WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Process theft claims from Desktop and determine if these are valid or invalid claims.
- Identify possible red flag claims that require further investigation from Field investigators.
- Refer to a subject matter expert if required.
- Determine market value of stolen vehicles for settlement (valuation).
- Determine outstanding finance details, release settlements and documents to salvage inventory.
- Authorise claims within a specific mandate.
- Complete investigative report.
- Make notes on systems, process claims and upload documents.
- Required to load the order amendments.
- Handle complaints, queries and interaction with clients, intermediaries, service providers, internal stakeholders’ relationship managers, claims committee and options from underwriters.
QUALIFICATIONS AND EXPERIENCE
- Matric / Grade 12
- Degree, Diploma or Certificate in Mechanical related studies or Automotive/ equivalent Mechanical or Automotive Body Repair Qualification (e.g. Qualified Panel Beater, Diesel Mechanic, etc.) would be advantageous
- 3 years’ experience in vehicle theft/ motor assessing
- Technical skills obtained through training and courses in Heavy Haulage would be advantageous.
- Any previous claims handling, pre-support and or post support experience is advantageous Knowledge of Abuntex and BPM will be an advantage
Attained product training in the following areas:
- Motor modules for PL, C/L and Agri
- Specialised motor product C/L and Agri
- Principle of insurance
- Technical skills obtained through training and courses in the following areas:
- Introduction to motor
- Claims handling procedure
- VDQ Qualification
System training on the following:
- BPM
- RSS
- Mainframe
- JDE
- Audatex and Abuntex
- Photo viewer
KNOWLEDGE AND SKILLS
- Telephonic, negotiation and conflict handling skills
- Basic business ethics and financial principles related to claims
- Time management
- Change management
Method of Application
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