Motor Admin Consultant at Santam Insurance

OPPORTUNITY

• Santam’s Motor Claims has a position available for a Motor Admin Consultant that will be based in Auckland Park

WHAT WILL YOU DO

• The purpose of this position is to follow up on the repair process on motor claims after the assessor has approved repairs to ensure the client does not experience delays and receives their car back in the agreed repair time, to process payments, approval of non-cash payments, Deal with escalations and complaints received regarding outstanding payments and repairs, closing of claims.

WHAT WILL MAKE YOU SUCCESSFL IN THE ROLE

• Manage expediting tasks and the repair process instructions from system through any communication and or documents. Working on Audawatch, BPM & ClaimCenter
• Contact assessor, MBR or intermediary telephonically for any information needed to process payments or completion of expediting tasks and any queries that may arise?
• Escalating MBR Non-Compliance to CRM, to facilitate the process.
• Completing outstanding information on Audawatch.
• Create and amend tasks on Abuntex Integrated claims
• Handle complaints, queries and all interaction with, Service Providers, internal stakeholders, Relationship Managers.
• Post Support on BPM and RSS.
• Manage status 70, 80 and 90, keeping dashboards up to date and meeting TAT targets

QUALIFICATIONS AND EXPERIENCE

• Matric
• Fully computer literate (MS Office)
• Any previous claims handling, pre-support and or post support experience is advantageous
• Knowledge of Abuntex and BPM will be an advantage

SKILLS

• Ability to verify and interpret policy and appraisal detail
• Good communication skills
• Telephonic skills
• Ability to handle conflict and negotiate
• Business ethics

COMPETENCIES

• Problem solving.
• Information Seeking
• Producing creative solutions.
• Adapting to changing circumstances.
• Performing under pressure.
• Deciding & initiating action.
• Teamwork and cooperation
• Customer Service Orientation