Job Opportunities at Santam Insurance

What will you do?

• Home+ is a home ecosystem venture solving three key pain points that every South African home dweller has: repairs & maintenance, electricity & utility management and security. We are doing this while growing the South African economy of SMEs. We are backed by Santam, the market leader in general insurance but we are not an insurance company ourselves. We are a tech company disrupting the home services, utilities and security markets. We expect the team members that we hire to shape the product, company and culture from the ground up.
• We empower our product teams to solve hard problems in ways that our customers love, yet work within the constraints of our business. Our product teams are cross functional and durable, and are generally composed of a Product Manager, Product Designer, a Tech Lead and several engineers. We expect our product teams to have all of the skills necessary to come up with effective solutions that are valuable to our customers, viable for the business given our constraints, feasible given our engineering skills & technology stack and usable by our customers. The Product Manager is accountable for ensuring that a solution is both valuable & viable, while the Tech Lead is accountable for ensuring a solution is feasible and the Product Designer is accountable for ensuring the solution is usable.
• We expect our Product Designers to ensure that our user experience is world class. You will work closely with the Product Manager in discovery work to conduct user research and deeply understand the pain points of our customers. You will help to define unique solutions which are 10x better than the current solutions our potential customers use to solve their problems. Your primary responsibility will be to ensure that our product is intuitive and easy to use. You will update existing user flows to optimize our current product and create new ones as we build out further features. 
• Our Product Designers are responsible for both UX and UI work. We regularly (read: multiple times per week) build wireframes and prototypes to quickly test with customers and iterate until we know that what we are building is easily usable by our customers. After this, you will finalize the UI so that it is ready for developers to use to deliver the product. We expect you to collaborate with other Product Designers to provide each other feedback and build our structural work such as our design system and user interview library.
• As part of this exciting new venture, you will work on challenging, thought-provoking work daily. You will work with a team of like-minded, driven individuals and be exposed to a wide variety of Senior Santam, Sanlam and external stakeholders.

What will make you successful in this role?

• Run customer research to better understand their pain points with current solutions
• Quickly build wireframes and prototypes to test with customers and iterate until we believe it is highly usable by customers
• Explore many potential solutions to given problems while quickly judging the best potential solutions yet not getting fixated on the first idea
• Design and optimise apps to maximise or improve the appeal and usability 
• Build the final UI designs in Figma
• Define interaction models, user task flows, and UI specifications
• Work with the interdisciplinary product team to incorporate a visual or brand identity into the finished product 
• Do whatever needs to get done to support Home+ as we strive to grow

Qualifications and Experience

• University degree in Interaction Design, Interface Design, Human Computer Interaction, Service Design, Design Planning, Strategy, Information Systems, Arts or other relevant degree with 3+ years relevant industry experience OR
• 5+ years relevant industry experience

Knowledge & Experience

• Proven knowledge with a broad range of tools or technologies for example Figma, Sketch, InVision, Principle, Framer or similar prototyping tools
• Deep understanding of both Apple's and Google’s design guidelines 
• Strong experience in translating user research and usability test findings into iterative product solutions
• Ability to work closely with an interdisciplinary team to solve hard problems 
• Continued education and research into UX trends and current design strategy and technologies

Knowledge and Skills

• Ability to ‘think-out-of-the-box’ / lateral thinking with a balance short and long-term thinking
• High drive/self-starter/proactive and anticipate requirements
• Excellent attention to detail
• Strong coordination, prioritisation, organisational and planning skills
• Excellent interpersonal, communication and networking skills across all levels
• Professionalism, excellent judgement, use of discretion and problem-solving abilities

Competencies

• Owner Mindset
• Gets things done
• Empathy
• Collaboration 
• Customer focus 
• Flexibility and adaptability 
• Talent enablement

go to method of application »

What will you do?

• A position as a Senior Auditor exists within Group Internal Audit: Santam Corporate Services, based in the Cape Town office.
• To conduct various types of assurance and consulting reviews with the primary focus on IT, Information Security and Cyber Security audits across the Santam Group (Santam Ltd, subsidiaries, portfolio managers, underwriting agencies and international partners). This will be done in accordance with the annual audit plan approved by Santam’s Audit Committee and conducted in terms of International Standards for the Professional Practice of Internal Audit. The role requires someone with strong IT skills as well as the ability to engage the information and cyber security landscape and be comfortable interacting IT security personnel. The role also requires a person who can apply our risk-based methodology, as well as lead and manage multiple audit assignments and work independently. 

What will make you successful in this role?

• To conduct risk-based technology focussed (IT) audit assignments ultimately to contribute to delivering on the internal audit plan approved by Santam’s Group Audit Committee. This could include general computer control reviews, information & cyber security reviews, reviews of IT controls within the various business processes as well as pre-implementation and post-implementation reviews with a focus on information security.
• Assignment work entails assignment planning, execution, reporting and audit follow up work (where applicable) including the following activities:
• Performing risk and control assessments;
• Developing, executing and in some cases, reviewing audit procedures;
• Preparing audit findings and unpacking root causes with management;
• Compiling a draft audit report and advising on practical recommendations with various levels of management which will support the achievement of the Santam Group’s and our business partners strategic and financial objectives;
• Ensuring that audit work is documented on GIA’s audit software tool and adheres to the required quality standards; and
• Ensuring that audit work is completed within time and cost budgets.
• Assist in reporting to various audit and risk committees.
• Provide input into annual audit planning.
• Follow up on audit issues raised and provide input into the reports to the audit committee and other relevant governance structures.
• Maintain quality standards in terms of the audit methodology, approach and documentation.
• Supporting and mentoring junior / trainee auditors.
• Client relationship management with internal Santam stakeholders as well as external stakeholders, with a focus on Information Security functions.
• Championing Internal Audit’s role in the organisation by serving as GIA’s representative at relevant, key Santam forums.
• National and international travelling to Santam offices and partners may be required.

Qualification and Experience

• A relevant qualification (Diploma, Bachelors or Honours degree) in science, commerce, engineering, technology, information systems, informatics or similar. 
• More than 5 years’ experience in an audit/ consulting or an operations function and demonstrable exposure as per the job description.
• Experienced in performing IT general, information security and cyber security audits, including operating system and database security assessments/ reviews across a range of environments.
• Database and Operating systems security interrogation experience would be advantageous.
• An advanced understanding of internal audit disciplines, methodologies and practices.
• Experience in the insurance industry is preferred.
• Progress towards or completed CISA, CISM, CISSP or similar.
• Good understanding of relevant security and control frameworks such as COBIT, ITIL, COSO, OWASP, CIS & similar frameworks.
• Use of the Teammate audit software package would be advantageous.

Skills

• Very strong numerical, analytical and conceptual skills 
• Analytical ability and logical reasoning
• Understanding of key controls and risk management principles
• Completion of audit assignments effectively and in a timely manner (Time Management)
• Excellent interpersonal, communication and networking skills
• Relationship management (Strong client service orientation)
• Facilitation skills and ability to influence individuals, groups and teams
• Strong verbal and written communication skills
• Conflict management and negotiation skills
• Ability to work effectively in a team as well as by yourself

Core Competencies

• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others
• Collaborates - Contributing through others
• Being resilient - Contributing through others