Job Opportunities at Sanlam

Purpose of the role

• The Senior Scrum Master will assist in facilitating operational aspects of product development, starting with initial requirements gathering through to design specification and delivery within Sanlam CX. The incumbent will also assist the product teams and cross functional members with enhancing and streamlining of processes whereby set goals are achieved. This will be done by using best practice standards in agile methodology, and as a core team member or collaborator in a facilitative capacity, also working closely with key stakeholders of CX and respective product owners within Sanlam CX. The Senior Scrum Master is responsible for various workstreams ensuring that delivery happens in a measurable and predictable fashion at the appropriate cadence, and against well-defined and understood set of requirements

What will you do?

Outputs/Core tasks

Key responsibilities of the role include the following:

• Co-ordinate and align design related and relevant activities across CX Strategy, CX Design, CX Technology and CX Digital.
• Work with product owners to handle backlogs and new requests.
• Guide Product Owner (PO) in the discovery of practicing relevant agile techniques (i.e. journey maps) and facilitate carving out MBI/MVP for larger epics.
• Guide the PO in elaboration to capture key requirement details within Sanlam’s ecosystem.
• Use agile methodology values, principles, and practices to plan, manage, and deliver solutions.
• Support sprint planning by facilitating timeous team breakouts and assist to identify their respective backlogs and dependencies.
• Determine and manage tasks, issues, risks, and action items.
• Schedule and facilitate scrum events, meetings and decision-making processes.
• Track project processes and deliverables.
• Monitor progress and performance in assisting teams to make improvements.
• Manage and ensure that the iteration board are kept updated to reflect the current status.
• Plan and organise demos, as well as product and system testing.
• Facilitate and ensure that the squads conduct retrospectively every iteration ensuring inspect and adapt principles.
• Train, mentor and support scrum teams to follow agile values, principles, and practices.
• Facilitate and ensure that teams conduct the backlog refinement cadence to slice the feature into user stories at least once within an iteration.
• Facilitate and ensure that teams conduct iteration planning and cadence this to plan for iterations.
• Encourage the team to achieve a healthy burn down of user stories and features within an iteration.
• Guide teams to higher scrum maturity.
• Facilitate internal communication and effective collaboration in ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Be the point of contact for external communications (e.g. from customers or stakeholders).
• Represent the respective teams in group retros and ensure that the teams are aligned, aware and adjust for any technical dependencies.
• Facilitate in show and tell (iteration demos and integrated system demos), and ensure the squads are able to effectively present their deliverables.
• Ensure deliverables meet quality standards at the end of each sprint.
• Assist in building a productive environment where team members ‘own’ the product and enjoy working on it.
• Ensure daily stand ups are practiced in order for the team to achieve the following:
• Alignment on the value to be delivered on a given day.
• Quick view on what value was delivered the day before.
• Opportunities to highlight any impediments that need to be removed in order to meet the iteration goal.

What will make you successful in this role?

Role Requirements

Qualifications

• Degree or Diploma in Information Technology.
• Scrum Master certification.

Knowledge

• Knowledge of Scrum principles.
• Knowledge of engineering practices.
• Knowledge of Jira and Confluence.
• Knowledge of Behaviour Driven Development methodology.
• Knowledge of CI/CD pipeline and master run executions.
• Knowledge of the release process.

Experience

• 5-7 years’ relevant experience within an agile and DevOps environment.
• Experience in dashboards, KPI/metrics and burn down charts.
• Experience in Scrum within Product Design or Design Ops environment will be an advantage.

Competencies

• Communicates effectively
• Decision quality
• Analytical thinking
• Cultivates innovation
• Optimize work processes
• Plans and aligns
• Concern for accuracy
• Customer focus
• Balances stakeholders
• Collaborates
• Drives engagement
• Drives results
• Nimble learning
• Being resilient
• Advanced Excel skills

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What will you do?

• Responsible for inbound/outbound telephonic communication with client base. Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base. Utilises IT system accurately and ensures that all queries are answered effectively. Refers calls to appropriate departments only if unable to solve query appropriately. Deals with more complex queries, which often entail amendments to payments made. Provides accurate product information to clients in line with standards and protocols and may have supervisory responsibilities.

What will make you successful in this role?
Job purpose 

• To contribute to the processing, maintenance and management of tasks within the Investment Administration team.

Key outcomes  

The following outcomes will be expected to be achieved by the Investment Administration Consultant (IA) 

•     Daily nett/buy/sell transactional facilitation (manual and electronic) 
•     Daily price capturing (manual and electronic) 
•     Verification and capturing of Interest and dividend distributions 
•     Daily money market rate capturing 
•     Capturing and maintaining fund and wrap fund details
•     Quarterly Forex capturing
•     Stockbroker low fee income report
•     Daily cash focus payments 
•     Exception control reports & QMF’s (Query Management Facility)
•     Systems user-acceptance testing
•     General query resolution
•     Ad hoc projects

Qualifications and experience

•      A relevant financial qualification would be to your advantage
•     Excel skills on intermediate level would be to your advantage
•     At least  2 years’ relevant experience within the Collective Investment Schemes
•     Industry/LISP/Financial Services Industry would be to your advantage

Competencies

•     Client Focus: strive to build strong client relationships and deliver client centric solutions
•     Cultivates innovation: looking at creating new and better ways for the organisation to be successful
•     Collaborates: building partnerships and working collaboratively and inclusively with others to meet shared objectives
•     Drives results: consistently achieve results, with an entrepreneurial mind-set and a strong commercial focus, even under tough circumstances
•     Being Resilient: flexibility and adaptability you will rebound from setbacks and adversity when facing difficult situations
•     Mathematical Skills
•     Analytical, logical & conceptual thinking
•     Attention to detail & Accuracy
•     Problem solving skills
•     Planning and organising skills
•     Ability to work under pressure
•     Communication Skills

Attributes

•     Natural leadership ability
•     Positive, enthusiastic attitude 
•     Teamwork & task driven
•     Ability to thrive under pressure
•     Honesty, integrity and respect
•     Initiative

Qualification and Experience

• Degree or Diploma or Grade 12 with 3 to 5 years related experience.
• Knowledge and Skills
• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support

Personal Attributes

• Communicates effectively - Contributing independently
• Action orientated - Contributing independently
• Situational adaptability - Contributing independently
• Optimises work processes - Contributing independently