Job Opportunities at Sanlam

What will you do?

• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
• Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements
• Handling of general information requests from clients in a professional, effective and efficient manner
• Nurture and build strong relationships with internal and external clients
• Updating of member information accurately on system
• Outbound dialing will be required dependent on project specific tasks
• Support and contribute towards the Sanlam Digital Strategy

Qualification and Experience

• Matric/Grade 12
• Experience in a customer centric environment
• Knowledge of Financial Services would be advantageous
• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
• Competency in an African language

Knowledge and Skills

• Excellent interpersonal and written and verbal communication skills, especially telephone etiquette
• Drive towards client services
• Conceptual thinking skills with an ability to interpret business processes
• Able to handle difficult clients and resolve client matters
• Self-motivated with a strong focus on delivery
• Positive, innovative, energetic and a strong team player
• Able to work fast and accurate under pressure
• Client focused with good interpersonal skills
• Flexible and able to adapt to change
• Diligence and attention to detail

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Role Description

Guided by senior developers you will be responsible for establishing new technology components and reusable data pipeline solutions that can be leveraged by business facing development teams in their day-to-day solutions.

Development to be done by following set principles, standards, processes, procedures, and guidelines from the wider BI community.

You should be competent in communicating challenges and solutions to your leadership team.

What will you do?

Main Responsibilities

The performance of the Junior BI Data Engineer can be described and measured by:

• Define a structured approach to problem solving and delivery against it.
• Load large, complex data sets to and make data available for other data engineers
• Working with other data engineers and data modelers, you will design, implement, and manage data vaults and data transformations and the data pipeline
• Monitor and fine-tune data vaults and data transformations on the Cloudera Hadoop stack
• Use modern development and modelling techniques and tools to implement BI and data management solutions, including data quality, meta data, and reference data
• Engage with a wide range of technical stakeholders including data scientists, data analysts, business analysts, other data engineers and solutions architects

What will make you successful in this role?

Qualifications

Role Requirements:

• Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Engineering or another quantitative field / National Diploma in an Information Technology related discipline preferred

Work Experience

• The Junior BI Data Engineer must have <= 2 years relevant experience in a similar environment

Technical Knowledge And Experience

The Data Engineer is someone with a strong understanding of data, data structures and data sources. Required skills include:

• Application and data engineering background with a solid background in SQL is required
• Knowledge of database management system (DBMS) physical implementation, including tables, joins and SQL querying..
• Knowledge and experience of structured data, such as entities, classes, hierarchies, relationships, and metadata.
• Data Engineering background with a specific focus on staging high quality data
• Understanding of data warehousing principles (e.g. Kimball or Data Vault).
• Experience in agile development

Desirable/ Preferred Skills Include

• A solid background in SQL and ETL procedures
• Experience in developing data pipelines using ETL tools (e.g. SAP Data Services)
• Data warehousing (Kimball or Data Vault patterns) and dimensional data modelling (e.g. OLAP and MDX experience)
• Automation (e.g. Wherescape), scheduling and test automation (e.g. Robot) will be advantageous
• Data Management technologies (e.g. Informatica Data Quality (IDQ), Informatica Enterprise Data Catalog (EDC), Axon, EBX) will be advantageous

Competencies

• Strong analytical & numerical ability
• Problem solving skills
• Conceptual thinker
• Good communication / interpersonal skills
• Action / results orientation
• Quality orientation
• Knowledge seeking / learning orientation
• IT Data Analysis
• Database Knowledge and Monitoring
• Data Security
• Risk Management
• Strong analytical-thinking and problem-solving abilities
• Ability to collect, organize, analyze, and disseminate significant amounts of information
• Strong technical and operational ability
• Deadline-driven, even in pressurised and fast-paced environments