Job Opportunities at Nedbank

Job Purpose

• To support business objectives by managing fulfilment of requests from clients and staff in order to achieve business results with effective level of client satisfaction and risk management

Job Responsibilities

• Manage financial loses by ensuring correctness, accuracy of flow of information
• Ensure achievement of financial targets by meeting client service standards and efficiencies
• Serve subordinates by effective performance management i.e. managing top and under performers
• Build and maintain warm working relationships with peers and managers through regular interaction and teamwork.
• Ensure sound relationships with external stakeholders by managing client and stakeholder expectations through appropriate communication and forums.
• Ensure effectiveness of processes by tracking, measuring and analysing data relating to work processes.
• Check and ensure capacity meets business requirements by effectively planning for demand.
• Ensure team efficiency by monitoring productivity and highlight inefficiencies in processes.
• Improve efficiency by looking at ways of re-engineering processes.
• Manage service level agreements with all stakeholders through regular monitoring of efficiencies and engagement with stakeholders.
• Ensure delivery by using the correct systems and access levels.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken.
• Create an environment to motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Ensure that development plans for self and team are implemented and met
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
• Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
• Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
• Address issues raised in culture surveys by participating in the development and implementation of action plans.
• Create a client service culture through various required interventions.
• Support and encourage staff to participate and support corporate responsibility initiative.
• Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
• Encourage team to generate innovative ideas and share knowledge.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate
• Advanced Diplomas/National 1st Degrees

Preferred Certifications

• ACI, registered Persons Exam (RPE) and Financial Markets Certificate

Minimum Experience Level

• 7 years in fnancial markets and 3 years in a managerial role.

Technical / Professional Knowledge

• Strategic planning
• Budgeting
• Financial Accounting Principles
• Performance management
• Business administration and management
• Business principles
• Business terms and definitions
• Communication Strategies
• Staff resource planning
• Operations planning
• Employee training/development
• Diversity management
• Relevant Nedbank product knowledge
• Relevant regulatory knowledge
• Governance, Risk and Controls
• Change management
• Principles of project management
• Business writing skills
• Management information and reporting principles, tools and mechanisms
• Service level agreements
• Consumer behaviour
• Client Service Management
• Client service principles
• Organisational systems

Behavioural Competencies

• Building Partnerships
• Planning and Organizing
• Building talent
• Delegation and Empowerment
• Coaching
• Leading Change

Closing Date

26 April 2023

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Job Purpose

• To assess credit risk of existing portfolio so that risk is managed and mitigated in line with the banks credit policy.

Job Responsibilities

• Review existing portfolio to ensure alignment with bank's credit policy and to identify cross-sell opportunities by gathering and analysing relevant information.
• Prepare credit applications and make recommendations based on the findings, within credit parameters.
• Achieve targets by using management information systems to measure performance.
• Support the achievement of service level agreement standards by understanding client needs, providing guidance and recommendations and responding timeously.
• Contribute to external client satisfaction by sharing knowledge and developing skills of client service team members and other stakeholders.
• Build relationships with internal stakeholders by attending meetings and supporting their strategies.
• Manage risk by monitoring reports, including excess report, within expected timeframes, identifying potential risks and taking corrective action to ensure risk compliance.
• Measure compliance, identify risk and make recommendations for achieving compliance by using current information and other resources available.
• Monitor covenant's by obtaining latest financial information, measuring compliance and reporting breaches.
• Sign off conditions of approval within required timeframes by checking the information called for.
• Verify that security is in place by gathering all required information.
• Ensure Nedbank Group Rating requirements are met, including Basel, and Moody's, by reviewing accounts and identifying risks.
• Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
• Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
• Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers.
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
• Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
• Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.)
• Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
• Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• NQF Level 5 or 6 qualification (Degree or diploma) that includes accounting.
• Depending on the business unit, an appropriate NGF Level 4 or 5 qualification e.g a certificate or diploma in property management may be an advantage.

Minimum Experience Level

• If no tertiary qualification: minimum 3 years experience gained in a similar role in a financial environment.

Technical / Professional Knowledge

• Administrative procedures and systems
• Banking procedures
• Data analysis
• Governance, Risk and Controls
• Relevant regulatory knowledge
• Business writing skills
• Industry specific knowledge
• Knowledge of financial markets
• Nedbank vision and strategy
• Relevant Nedbank Human Resources policies and practices

Behavioural Competencies

• Adaptability
• Communication
• Continuous Learning
• Collaborating
• Decision Making
• Stress Tolerance
• Driving for results
• Managing Work

Closing Date

26 April 2023

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Job Purpose

• To manage and lead a team of proactive investigators to deliver forensic and fraud risk services to Nedbank to mitigate fraud, reputational risk, criminal liability and to ensure regulatory compliance.

Job Responsibilities

• Combat digital banking and other types of detected fraud by ensuring optimal functioning of proactive investigation teams.
• Ensure that all proactive investigators are meeting the job requirements by measuring quality and productivity.
• Investigate unusual and/or suspicious system events by proactively analysing and investigating alerts, taking appropriate action and recommending potential solutions.
• Mitigate risk and prevent and/or reduce potential losses for the client and Nedbank.
• Provide technical support to the proactive investigators.
• Identify gaps, make recommendations, improve processes and prevent re-occurrence of loss.
• Identify operational and risk related issues proactively.
• Analyse and identify new modus operandi, escalate to analysts to create new alerts to detect new modus operandi.
• Vet reporting email to ensure that the process has been followed in terms of reporting to the correct department with the third-party bank
• Follow-up on work activities that result from the calls to ensure business processes are followed; resource plans are in place; and client requirements are met.
• Manage all queues to ensure that fraud is maximally addressed and clients minimally inconvenienced.
• Resolve issues by making decisions within mandate that meet business requirements and client needs.
• Manage achievement of monthly targets by monitoring daily targets and daily productivity of proactive investigators, providing feedback and identifying and implementing corrective action.
• Listen to calls to ensure that a quality conversation is conducted by proactive investigators to ensure client-centricity, maximise productivity and minimise losses.
• Compile statistics to identify training gaps and manage staff performance and development.
• Ensure data quality through checking MIS that has been captured by proactive investigators.
• Conduct continuous refresher training to improve team's effectiveness.
• Ensure that the team's compliance is up to date.
• Adhere to budget by managing and minimising day to day costs.
• Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
• Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
• Contribute to team effectiveness by following the recruitment process when recruiting talent.
• Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes.
• Maintain relationships with clients and stakeholders by living the Nedbank values.
• Create a client service culture through various required interventions.
• Encourage team to generate innovative ideas and share knowledge.
• Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Risk

Preferred Certifications

• Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Fraud Examiners (ACFE)

Minimum Experience Level

• 3 - 6 years
• Management exp 1 - 2 years
• 6 years experience banking/financial institution; 3 people management experience

Technical / Professional Knowledge

• Fraud investigation methodology
• Governance, Risk and Controls
• Banking product knowledge
• Systems knowledge
• Data analysis

Behavioural Competencies

• Decision Making
• Planning and Organizing
• Stress Tolerance
• Building Talent
• Continuous Learning
• Continuous Improvement
• Quality Orientation
• Adaptability

Closing Date

26 April 2023

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Job Purpose

• To conduct portfolio audits and manage stakeholder relationships to ensure risk is mitigated in accordance to Nedbank Group standards.

Job Responsibilities

• Comply with regulatory and corporate governance expectations of internal audit functions;
• Report on issues related to the processes for controlling the activities of the Group, including potential improvements to those processes;
• Report periodically on the measurable performance of GIA, including audit plan delivery and financial performance;
• Accountable for the delivery and measurable performance of GIA, including audit plan delivery against financial targets;
• Provide insights from the outcomes of internal audit work to appropriate governing bodies, including the GAC and Board Risk Committee;
• Maintain an open and constructive relationship as a Trusted Advisor with senior internal and external stakeholders including the Institute of Internal Audit, SARB, External Audit and Business Executives.
• Build an effective team and performance of staff by implementing performance agreements and ensuring a clear vision.
• Ensure that staff stay abreast in field of expertise and deliver on the stakeholder expectations.
• Create an environment of teamwork that contributes to Group Internal Audit (GIA).
• Build rapport and understand client current business reality, requirements, risks and expectations and consider key and/or emerging risks in annual audit plan.
• Identify and consider internal and external factors to develop and update annual risk based audit plan with clear levels of accountability
• Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments.
• Ensure that billable hours, budgets and resources are optimally planned and quality audits are delivered.
• Deliver projects cost effectively and monitor the productivity of resources.
• Execution and file completion of audits as per the audit plan.
• Ensure improved productivity and the delivery of projects within agreed timelines.
• Ensure transformational target are met.
• Deliver world class service through others by creating a client service culture.
• Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
• Identify and ensure compliance with laws, regulations, and guidelines and improve control culture.
• Review the quality, relevance and commerciality of assignment audit reports

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Minimum required qualification: Commercial or related degree;
• CISA; CRISK; CISM or another relevant IT Qualification

Essential Certifications

• Certified Information Systems Auditor (CISA) and optional Certified Internal Auditor (CIA)
• Certified Internal Auditor (CIA) or Certified Information Systems Auditor (CISA) or Certified Financial Services Auditor (CFSA)

Type of Exposure

• Influencing stakeholders to obtain buy-in for concepts and ideas.
• Conducting quality assurance reviews
• Sharing information in different ways to increase stakeholders understanding
• Building and maintaining effective relationships with internal and external stakeholders
• Auditing
• Interacting with diverse people
• Analysing and interpreting qualitative and quantitative data
• Financial services; preferable banking
• Communicating standards to others
• Consolidate data from various sources and identify/interpret trends

Minimum Experience Level

• 3 – 5 years experience
• Big 4 Banking experience preferably
• Application Controls experience – Not just one application, must have experience across different applications
• General Controls experience - Have knowledge of CoBit and ITIL framework
• Financial Services experience (preferable

The Following Additional Experience Is Preferred

• Significant internal audit and / or risk management experience in the banking sector.

Technical / Professional Knowledge

• Audit reporting
• Audit standards and practices
• Banking knowledge
• Governance, Risk and Controls
• Ethics and Fraud
• Reputational risk management
• Information technology
• Business writing skills
• Regulatory, Legal and Economics Principles
• Business Acumen

Closing date: 26 April 2023