Job Opportunities at FNB South Africa

Role Purpose

• To effectively manage and oversee all operational aspects in the achievement of the business objectives.

Responsibilities

• Establish, Align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency.
• Drive significant growth and profitability in the context of cost management.
• Develop a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.
• Enable Business Unit service delivery through implementing systems, processes and metrics for measuring service levels and satisfaction.
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members.
• Translate strategies into actionable goals and execute relevant projects / initiatives aligned to strategic objectives with specific performance measures and control systems to track progress.
• Comply with governance in terms of legislative and audit requirement through Governance - develop, monitor, maintain and ensure compliance in the business.
• Identify report and mitigate operational risk at a product, process and/or channel level within a business unit.
• Drive operational efficiencies and delivery of superior quality customer experiences and improve operational processes and procedures on an ongoing basis.
• Manage SLA agreements for the Business in line with business objectives
• Improve business decisions by providing accurate and reliable business intelligence (information) together with analyzing trends and data.
• Plan and execute campaigns successfully and on schedule. Maintain operational accountability for all campaign execution.
• Support effective teamwork within the function. Participate and collaborate across teams.
• Plan and manage performance, skills development, employment equity, talent and culture of Team Leaders and teams in order to improve innovation, achieve efficiencies and increase competencies
• Manage personal and management development to increase own skills and competencies for the managerial function and future Leadership growth opportunities.

Additional Requirements

• Transitions and enable projects and IT builds into operations.
• Develop a change management strategy based on a situational awareness of the details of the change and the groups being impacted by the change, identify potential people-side risks and anticipated points of resistance and develop specific plans to mitigate or address concerns.
• Asses the change required by identifying barriers to implementation of new initiatives and develop strategies and actions to address any barriers and resistance to change.
• Design, develop and implement detailed change and communication plans for organizational change initiatives supporting the strategies agenda of the business, identifying and engaging all key stakeholders and impacted parties across the business.

Qualifications and Experience

• Relevant Degree.
• 4 to 5 Years operational experience

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experience and qualifications

• Minimum Qualification - Relevant Diploma in Business/ Engineering/ IT or similar
• Preferred Qualification - Relevant Degree in Business/ Engineering/ IT or similar
• Experience - 1 to 3 years’ experience in similar environment
• Additional Knowledge - Basic understanding of developing business cases and building solutions
• Moderate understanding of business process definition and re-engineering requirements
• Basic understanding of project management and system, data or business testing requirements principles
• Experience in documenting and supporting implementation of projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Moderate knowledge and use of design process tools (e.g. Visio, Firstmap)

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purpose

• To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.

experience and qualifications

•   Grade 12 or relevant tertiary qualification.
•   1-2 Years related experience

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purpose

• Design development and maintenance of the knowledge and information management and business intelligence architecture. Generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Generate reports to improve efficiencies in the business.

experience and qualifications

• Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma.
• 2 years related experience (no experience required with degree).

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purpose

• Design, development and maintenance of the knowledge, information management and business intelligence by looking at document requirements and validating with stakeholders. Design and generate reports to give analytical and quantitative insight to business in order to make improved operational, tactical and strategic decisions. Generate reports to improve efficiencies in the business.  

experience and qualifications

• Minimum Qualification - Relevant Degree in Information Technology, Computer Science, Engineering or Business Analysis Diploma
• Experience - 3 to 4 Years related experience   

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purpose

• To provide IT expertise and advice in the design, creation, testing and documentation of new and enhanced applications and systems in accordance with agreed framework of programming standards. To produce logical and technical specifications from functional specifications and to write the code for medium to large applications.

experience and qualifications

• Minimum: B.Comm, B.Eng, BSC Eng, BSC Informatics or related degree.
• 3 – 5 years experience in programming.
• Familiar with one or more programming languages as appropriate for the specific requirements of the department related to the field.
• System Design experience advantageous.

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purpose

• To build, optimise and implement innovative quantitative analytical methodologies, procedures, and advanced mathematical models that provide analytical support and interpret insights, to address business opportunities and problems and implement business strategy, under guidance against predicted results and deliver according to set processes and procedures  

experience and qualifications

• Minimum Qualification - Relevant Degree in Maths, Stats, Engineering, Computer Science, Econometrics, Physics or Actuarial Science
• Experience - 1 to 3 years’ experience in data environment
• Additional Knowledge - Domain knowledge with regards to financial services: Credit, Pricing, Marketing, CVM, Trading etc.
• Design thinking
• Analytics Ops, Agile and SAFe concepts will assist
• Hands on experience using model such as: Naïve Bayes, Support Vector Machines, Classifications, Boosting Algorithms, Time Series, Feature Engineering and
• Dimensionality Reduction
• Data and Information Management topics e.g. structure, dimensions, storage
• Database management
• Python, SQL, MATLAB, SAS, S-PLUS or R (used for statistical analysis)
• Monte Carlo techniques
• Machine learning
• Data mining and data modelling
• C#/Java, .NET or VBA, Excel
• Calculus (including differential, integral and stochastic)
• Linear algebra and differential equations
• Probability and statistics
• Game theory
• Portfolio theory
• Equity and interest rate derivatives, including exotics
• Systematic and discretionary trading practices
• Credit-risk products
• Financial modelling Data visualisation and reporting