Systems and Support Analyst at FNB South Africa

Job Description
Are you someone who can:

• Provide assistance, efficient and effective support to Branches, Business Units, and Contact Centre regarding various banking systems and customer information to support the efficient utilization of the systems and ensure the highest level of data integrity

You will have access to: 

• Opportunities to network and collaborate.
• A challenging working environment
• Opportunities to innovate.

You will be a match if you are able to:

• Increase operational efficiency and suggest solutions to enhance cost effectiveness
• Deliver exceptional service that exceeds customers’ expectations through  proactive, innovative and appropriate solutions by resolving queries fast end effective
• Cultivate and manage objective working relationships with a variety of stakeholders, including end-users, SME’s, project managers and senior staff members by  providing input to business requirements
• Liaise and communicate the system requirements to the necessary audiences e.g. Business relationship manager, testers, developers, business analysts and provide ongoing feedback regarding system issues
• Support channels, Product Houses, Segment owners, other business units and Banks with queries on system
• Investigate, monitor and resolve system and business problems to completion by working with Business and Technology on operational issues and fixes
• Monitor and oversee the daily running of the various applications by  adding, maintaining, and checking of data pertaining to systems under the areas control
• Support System Analyst to analyse the integrity of the system requirements and perform a risk assessment on each requirement and document, and maintain the set of system requirements together with the associated rationale, decisions and assumptions.
• Support with the review test plans, scripts and test results to ensure that the system delivered conforms to quality standards and system.
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
• Management of Incidents and Problem records
• Explore ways to constantly improve quality of existing services, processes and systems in order to be more efficient
• Manage own development to increase own competencies
• Running of war rooms and feeding into the BRM 
• Monitoring of Dashboards and taking action upon spikes 
• Must be strong in both excel and Powerpoint 
• Running of meetings and co ordination thereof from actions to be taken 
• Good people skills and relationship building 
• Self Managed and good at relationship building 
• Provision of training on current systems as and when required.