Job Opportunities at Fidelity Services Group

Job Description
MAIN PURPOSE OF JOB:

• To drive the sales to achieve the required rented & new client targets.

QUALIFICATION & EXPERIENCE:

• Matric
• Direct Sales experience
• Training experience advantageous
   

DUTIES AND RESPONSIBILITIES: 

Sales

• Cold calling for rented and new clients (Self and Team)
• Achieve revenue sales target (self and team)
• Networking for leads
• Planning and implementing of Expo’s and shopping centre displays
• Planning and implementing area specific drives

People Management  

• Drive the team to achieve rented and new client targets
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available
• People management, including all HR related issues as well as staff development
• Identify Training and development needs among staff and coach accordingly
• Work closely with the staff members to identify and solve queries
• Staff Wellbeing

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Job Description

•  POSITION:  HYBRID TECHNICIAN - Installation & Service 
• REPORTS TO: Senior Supervisor, Service

QUALIFICATIONS & EXPERIENCE:

• Matric
• Minimum 3-5 years’ experience as an alarm technician
• Previous programming, wiring, installations and fault-finding experience

MAIN PURPOSE OF JOB:

• A Technician at this level is suitably qualified and experienced (to the Company’s standard) to install & maintain domestic alarm systems as well as perform on-site programming and testing of such systems. This technician can also perform basic fault finding and install radio communication devices

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Valid driver’s licence essential (More than 2 years)
• Must be PSIRA registered (Grade C)
• Knowledge of Listener advantageous
• Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
• Basic Knowledge of CCTV, Intercom systems and access control advantageous
• Able to work standby as per duty sheet

DUTIES

• Conduct service calls / maintenance and repairs of alarms
• Program alarm panels
• Complete handovers and quotations
• Complete invoices and job cards after every service call
• Complete links up for new clients
• Re-programme alarm systems when the current alarm was part of a takeover
• Treat all clients with respect
• Always ensure neatness and in full uniform
• Assist with any problems or complaints
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Ensure the vehicle assigned to you is roadworthy and clean
• Check and inspect the vehicle thoroughly before leaving the office/hub
• Report all faults to the Senior Supervisor, Installations
• Complete daily drive sheets
• Complete job reports and technical invoices
• Quote clients on upgrades
• Conduct vehicle, electrical and ladder inspection checks and give feedback to the manager
• Complete a stock control check
• Keep the company vehicle clean and tidy

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Job Description

• SALES CONSULTANT VACANCY: RESIDENTIAL SALES CONSULTANT
• Reporting to:  Sales Manager
• PURPOSE: To effectively quote and sign up potential clients requiring the services of ADT Security.

Main purpose of job:  

• Source and sell armed monitoring and armed response agreements to potential new customers 
• Source and sell new and alarm system upgrades, additions to alarm systems, CCTV systems, electric fences to potential customers 
• Achieve and exceed monthly sales targets for new customers and hardware sales 

Qualification & experience: 

• Previous sales experience, with proven track record in sales preferably capital goods sales (not FMCG) 
• Knowledge of intruder detection equipment such as IDS, DSC alarm systems is advantageous 
• Matric or equivalent 

Job requirements & other attributes: 

• Self-motivated and energetic 
• Selling skills 
• Good organisational and time management skills 
• Excellent communication (written & verbal), presentation and negotiation skills 
• Computer Literate (MS Office, Email and Internet) 
• Presentable and of sober habits 
• Valid driver’s licence and own reliable vehicle 
• Hunter for new business 
• Aptitude for electronic and technical equipment (alarms and alarm monitoring platforms) 

Duties:  

• Generate and close self-sourced deals 
• Follow up on all leads received internally and via telesales  
• Sell security solutions to new and existing clients 
• Create solid & long-standing relationships with estate agents, builders, architects etc. 
• Daily, weekly and monthly reporting 
• Motivated to achieve and exceed sale targets 
• Maintain all administrative duties pertaining to sales 

Performance Standards  

• Achieve both targets for revenue sales & for new clients 
• Maintain a high standard of relationship with existing Estate clients 
• Ensure that all leads and quotes are followed up on time 

Competencies (Technical & Behavioural) 

• Drive for results 
• Action oriented 
• Customer focus 
• Perseverance 
• Functional/Technical skills 
• Problem solving 
• Technical Learning 
• Assertive  
• Sense of urgency  
• Adaptable  

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Job Description

• FCS
• Reporting to the Counting House Manager
•  The above position is vacant at our Parow Branch. The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure
• Must be able to work at night

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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Job Description

• A vacancy exists for Personal Assistant/PA to the Specialized Service Manager, based at the Head Office (Helderkruin). The main purpose of the position is to provide co-ordination, administrative and secretarial support.

Minimum Requirements

• Grade 12.
• Administrative/Secretarial Post School Qualification.
• At least 3-5 Years’ experience as a Personal Assistant/Administrator reporting to Senior Management.
• Ability to work extended hours as and when required.
• Clear criminal record and no pending cases.
• Advanced Excel, MS Word and Power Point proficiency.
• Knowledge of e-Payroll system will be beneficial.
• Above average verbal and written communication skills.
• Ability to resolve conflict effectively.
• Ability to handle work related stress and work effectively under pressure.
• Ability to work independently and ability to meet strict deadlines.
• Highly motivated and enthusiastic.
• Valid driver’s license with own reliable transport.
• Ability to travel as and when required.
• Should reside within the Roodepoort/Krugersdorp Area.

KEY PERFORMANCE AREAS:

• Co-ordination of appointments, diary management and client engagements/events.
• Office administration and General administrative duties.
• Co-ordination of e-mail, correspondence and written communication.
• Screening of telephone calls and taking of messages.
• Minute taking at selected meetings and engagements.
• Maintaining of strict confidential protocols regarding correspondence and communication.
• Liaising at different levels of the Business Unit.
• Consolidate management information and reports.
• Compiling weekly and monthly reports.
• Typing of documents, reports and preparation of presentations
• Assisting in queries and day to day co-ordination of operational tasks related to area of responsibility.

OTHER PERSONALITY ATTRIBUTES & CORE COMPETENCIES:

• Ability to maintain confidentiality and handle office maters with utmost professionalism.
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels.
• Above average report writing skills.
• Organising skills.
• Initiative skills.
• Time Management skills.
• Attention to detail.
• Team player.
• Self-development and that of others.
• Self-motivated & Independent operator.
• Delivery-orientated and deadline-driven
• Sensitivity to highly confidential matters are required.
• High emotional intelligence (EQ) required.
• Professional Interpersonal communication (written and verbal).
• Able to function in an unstructured environment.
• Build relationships across the business.
• Ownership/accountability and decision-making skills.

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Job Description
Group Human Capital System Analyst

A Position has become vacant for a HRIS Analyst.

The main purpose of the position is to manage the data integrity initiatives of the group and provide co-ordination, system, technical and administrative support.

Minimum Criteria

• Grade 12/Matric Certificate.
• 3-year Diploma in HR or IT - advantageous.
• 3-5 years Human Capital System experience - Important.
• Great Knowledge of all Microsoft office programs/IT.
• Valid driver’s license with own reliable transport.
• Clear Criminal Record.

Responsibilities - not totally inclusive to:

• System Maintenance - review, test and implement Human Capital System upgrades or patches.
• Collaborate with functional and technical staff to coordinate application of upgrades or fixes.
• System Configuration – Build and maintain workflows, configuration of system requirements from stakeholders.
• Provide support for the Human Capital System and UAT testing.
• Develop/Create user procedures, guidelines and documentation for the different users.
• Develop/Create user manuals/guides for HRIS training.
• Facilitate user training on new and existing processes/ functionality.
• Human Capital Project Management Support – supports project management efforts within the Human Resources Department; assists in the documentation of Human Capital projects and annual work plans.
• Recommend solutions or alternate methods to meet business requirements; including troubleshooting and resolving Human Capital System problems, unexpected results or process flaws; performing scheduled activities.
• Manage Human Capital System Access control processes.
• Responsible for various business reporting requirements (data analysis).
• Manage data integrity initiatives (including but not limited to employee records and documents).

Competencies

• Confidentiality – handling of highly sensitive data is a key part of the job, HRIS administrators should be trustworthy and professional, maintaining the confidentiality concept in all situations.
• Customer service – an HRIS administrator is the go-to person when employees encounter bugs or have inquiries about the system, customer service skills such as problem-solving and clear communication are vital.
• Attention to detail.
• Time management.
• Deadline driven.
• Analytical thinking.

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Job Description
Sale Representative:

• Fidelity Security Group is seeking to employ a Sales Representative to identify and generate new business for Fidelity Security.  Based in the East Rand, but not limited to.

Minimum Requirements:

• Matric (Grade 12)
• Diploma or Post-Graduate Degree in Sales & Marketing will be advantageous.
• Previous Sales experience – proven track record will be essential.
• 2 - 4 Years Sales Experience in Security preferably.
• Fully Bilingual.  Additional Languages will be an advantage.
• Excellent Verbal and Written communication.
• Must always be professional and well presented.
• PSIRA Grading will be an advantage.
• Clear Criminal Record and No Pending Cases.
• Valid Driver’s license and own reliable vehicle.
• Must be willing to travel.

Key Performance Areas: (not totally inclusive)

• Selling of Fidelity Products and Services.
• Ensure targets with regards to Clients and Revenue are met.
• Client Liaison.
• Daily/Weekly & Monthly Reporting on various sales related activities.
• Sales Reports.
• Client Meetings- New Products & Sales. 
• Activity sheets (Weekly; Monthly) / ADHOC Services.
• Cold calling.
• Sales/ Marketing Meetings.
• Product Management and Strategies.
• Security evaluation – Domestic; Industrial and Corporate.
• Proposal submission on evaluations.
• Follow up on installations.
• Giving accurate and regular feedback to Regional Manager/Executive.

Other personality attributes:

• Results Driven.
• Detail-oriented.
• Deadline orientated.
• Pressure resilient
• Assertive.
• Dedicated.
• Proactive.

Core Competencies:

• Team player.
• Customer focus.
• Excellent Communication skills.
• Self-development.
• Interpersonal Skills
• Goal and Target Driven
• Results and Target Driven
• Attentive and Energetic