Job Opportunities at Discovery Limited

Areas of responsibility may include but not limited to:

Financial Management & Reporting

• Provide oversight on Accounting and Tax technical issues.
• Oversee the production of the monthly and annual management accounts for the Vitality division
• Oversee the preparation of the Division’s Annual Financial Statements and sign off
• Monthly detailed variance analysis on all revenue lines, benefit costs as well as operating costs
• Trend analysis on benefit utilisation and take up across various member cohorts
• Present monthly financials and dashboards to Vitality Exco and Vitality Board
• Divisional representative on the Group Audit Committee
• Co-ordinate and sign off on Internal & External audits for the division

Budgeting & Forecasting

• Responsibility of the Division’s annual budgeting process, working closely with the Actuarial team to project all revenue streams, benefits take up, operating costs, headcount etc
• Monthly monitoring of variances and producing monthly revised forecasts for Group Finance
• Responsibility for co-ordination and setting of the Division’s bi-annual KPI’s and tracking against actual performance, and reporting to Vitality Exco and Board
• Signing off on cash flow projections and input into group capital plan
• Signing off all Capital/Software development expenditure plans and presenting to group capex committee

Commercial/Legal

• Responsibility for commercial negotiations and contracting for all Vitality & Bank Rewards partners spanning across Wellness, Travel and Retail industries
• Responsibility for the Commercial Department that manages these partners and constantly reviews the commercial arrangements to ensure relevance and commercial optimisation
• Maintaining strong relationships with the key partners and dealing with escalations
• Responsibility for the legal team that is responsible for:
• Drafting and custody of all commercial contracts
• Handling all legal and Compliance issues pertaining to the division.
• Sign off on product terms and conditions
• Custodian of Vitality programme rules and ensuring they are relevant and up to date across all products
• Addressing member complaints and potential breaches

Finance Operations

• Oversee the Creditors department that reconciles and manages all payments of member subsidies and benefits to Vitality Partners.
• Oversee the payments of all subsidies to members in the form of boosters and general cashbacks on a monthly basis
• Manage the Revenue team that is responsible for member billing, business support & credit control on various benefits with member co-payments

Payment Operations

• Oversee the Payment team that is responsible for Miles payments and Cashbacks.

Data Operations

• Oversight over the Data Operations team responsible for communication files between Vitality and our partner network regarding:
• Benefit reconciliations with partners to ensure databases are in synch and up to date
• Benefit activations, upgrades, reinstatements, cancellations
• Points allocation to members for fitness activities and wellness assessments  

Competencies

• Economic market awareness (locally & internationally)
• Legal and commercial knowledge and astuteness
• Excellent negotiation skills
• Strategic mindset
• Analytical/Business Intelligence aptitude
• Risk assessment skills
• Innovation and financial management
• Strong leadership and interpersonal skills
• Communication and cross company collaboration

Qualifications and Experience

• CFO/Financial Director experience
• Degree plus recognised professional accounting qualification CA(SA) or CMA
• 10+ Years post qualification experience
• Commercial exposure and experience in contract negotiation and relationship management
• Experience in managing multidisciplinary teams

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Job Purpose

• The successful candidate will report to the Risk Manager. The candidate will be required to, but not limited to, support the Risk Manager with the implementation of a complete end to end risk management programme for the Discovery insurance entities in line with the Discovery Enterprise Risk Management  Policy and Framework and best practice.

Principal Accountabilities

Risk Strategy and Policies

• Assist in the review of risk policies, strategies and frameworks.
• Co-ordinate and manage the policy attestation and assurance requirements for risk policies; assist in preparing reporting on results to management and governance committees.

ERM Implementation

• Provide challenge on business unit risk assessments.
• Identify new risks and monitor existing risks through the review and analysis of risk incidents, key risk indicator breaches, assurance provider findings, outcome of special reviews etc.
• Review risk incidents, quality check and proactively monitor mitigating actions and trends.
• Conduct special, deep dive and thematic risk reviews as required by the Risk Manager.
• Keep abreast of changes in the environment, best practice and risks affecting the insurance entities and the Group.
• Scan the environment (external environment and business environment) to identify current and emerging risks.
• Assist the Risk Manager with conducting best practice research and recommending solutions to improve the effectiveness of risk management practices across the Group.
• Enhance risk management processes within GRM e.g. involvement in process/system changes, introducing new methodologies, and knowledge sharing.
• Work closely with Risk Analysts, Risk Managers and the Group’s assurance providers to ensure alignment of risk activities and sharing of knowledge.
• Undertake any other work as required by the Risk Manager from time to time.

Combined Assurance

Assist the Risk Manager with the following:

• Performing key process, strategic objectives, risks and controls identification and assessment.
• Coordinating the compilation of the annual BU plans and packs for Mini Combined Assurance Forums and submissions to the Group Combined Assurance Forum.
• Compiling the interim and final BU reports and sign-off of the BU attestation letters. Prepare the packs for the mini-Combined Assurance Forums.
• Collaborating with other assurance providers and monitor and report on progress against the Combined Assurance Plan; prepare interim reporting on progress against plans.

Reporting

• Contribute towards the enterprise risk management report, weekly incident report, and any other reports as required by the Risk Manager.
• Risk reports which effectively communicate identified risks, controls and recommendations.
• Assist the Risk Manager with the co-ordination and drafting of the annual ORSA reporting for licenced insurance entities, Discovery Life and Discovery Insure.
• Ad-hoc reporting requirements as requested by the Risk Manager.

Stakeholder management

• Work closely with business unit senior management, first line risk functions, Group assurance providers and members of the GRM team.

Personal Attributes

• Able to assess risks to inform a view in the form of a risk assessment for business.
• Able to interpret, rationalise and communicate the results of own work.
• Ability to communicate efficiently and effectively with business at all levels, both verbally and in writing.
• Strong report writing skills.
• A conceptual understanding of the concepts of long and/or short-term insurance business.
• Adaptability: maintains effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements or cultures.
• Delivery focused, practical and pragmatic where necessary. Sound judgement of material and immaterial issues in relation to own work. Delivers work required on time and to a high standard with minimal rework.
• Good team player, able to work with other team members to deliver the objectives of the team.
• Must be able to work autonomously, with limited supervision.
• Upholds ethics, values and demonstrates integrity.
• Must be able to critically evaluate business information.

Education, knowledge and experience

• Minimum Bachelor of Commerce Degree in Finance, Risk, or Accounting Science.
• 3+ years of experience in an enterprise risk environment in financial services, preferably within the insurance industry.
• Strong knowledge of enterprise-wide risks; high attention to detail; strong report-writing and reporting competencies.rge scale organisation ch

Discovery Compitencies

• Action Oriented
• Compassion
• Customer Focus
• Ethics and Values
• Interpersonal Savvy
• Learning on the Fly

Role Specific Competencies

• Works in a systematic, methodical and orderly manner.
• Strong attention to detail.
• Sets high standards for quality.
• Adapts to changing circumstances.
• Strong communication skills. The candidate should speak fluently, strong written skills ( including report writing ) that is structured in a logical manner.
• Ability to analyse, assess various data, break them into component parts, patterns and relationships.
• Demonstrate value-add on risk activities to business needs and objectives.
• Shows respect for the views and contributions of others.
• Strong knowledge of Microsoft suite.
• Knowledge of ERM processes.
• Relevant legislative knowledge.
• Demonstrates a willingness to share information.
• Handles criticism constrictively and learns from it.

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Job Purpose:

• This is an expat assignment in Shanghai, China. The Specialist is ultimately responsible for working with our JV partner Ping An Health (PAH) to co-develop core health insurance capabilities to drive sustainable business growth in China. Through understanding the local market environment, working together with Ping An colleagues and identifying which areas of Discovery’s expertise can be adapted and leveraged, the role of the Specialist is to ensure the effective localization and joint implementation of strategic projects.

Key outputs include but are not limited to:

• Securing alignment of objectives, resolution of obstacles and problems, and collaboration on strategic and operational decisions with PAH, by creating and maintaining strategic relationships

Supporting the design, rollout and ongoing enhancement of the Vitality proposition and shared value insurance in order to ensure:

• Alignment with the Vitality principles
• Incorporation of the latest global Vitality strategies and findings and the latest advancements in health and wellness
• VG’s continued position as indispensable provider of intellectual property (IP) to PAH
• Managing the transfer of Vitality and shared value insurance IP and best practice to PAH across a range of functions, including R&D, actuarial, marketing, risk management, operations, systems and distribution
• Building a strategic business outlook to identify future ongoing opportunities for DSY IP to be effectively localized and implemented in PAH
• Mobilizing DSY and PAH resources to adapt, localize and, where required, find ways to re-develop DSY capabilities and methodologies to suit the local Chinese market
• Locally work together with PAH colleagues to collaborate, manage, and co-deliver PAH and DSY strategic projects, and be accountable for implementation results

Personal Attributes and Skills:

• Is a genuine team player: knows how to ask for and to give help; knows how to lead and how to follow; knows how to field dropped balls and play them in a constructive manner; is focused on the team’s success
• Has a strong bias for action and is able to get hands dirty through performing data analytics, preparing presentations, iterating deliverables, rather than being just an advisor
• Has profound business-oriented relationship-building skills: knows how to build work relationships based on adding genuine value to other people’s work and on mutual respect, rather than seeing business relationships as being superficially social in nature
• Has deep business insight and is able to identify and communicate business strategic problems and solutions with senior executives
• Has financial acumen, and is able to understand and interpret implications of financial information
• Values-driven and optimistic, and able to work with different cultures; able to adapt to local requirements and market practice, be flexible in balancing long-term goals and short-term wins, and be resilient in a consistently changing environment
• Fast learner and able to quickly identify opportunities to build relationships to drive joint decisions and project deliveries
• Able to work with people from all different levels (analysts to ExCo) and build different types of relationships with PAH, instilling trust and building collaboration
• Problem-solver and drives results; able to drive implementation through iterations, quickly able to identify problem areas, prioritize solutions and develop a vision that is suitable and effective for PAH

Work Experience

• Multi-disciplinary experience in Vitality Health or Discovery Health: product, networks, customer journey, etc
• 5+ years of experience in financial / insurance sector
• Understanding healthcare data and performing analysis, interpreting data trends and communicating implications
• Engaging effectively with senior executives
• Networking and relationship-building
• Using strong presentation and communication skills
• Working independently and in different environments
• Working with ambiguous, complex problems under pressure
• Operating in multi-stakeholder environment managing potentially different expectations and needs
• Leading by influence rather than authority

Preferred

• Knowledge and experience of the China healthcare market
• Consulting experience

Education / Qualifications / Accreditations with Professional Bodies

• Postgraduate degree with a strong analytical or business focus, and a proven record of academic excellence
• Actuary (preferred)

Technical Skills or Knowledge

Preferred:

• Fluent in Mandarin (this would be exceptionally advantageous)

Personal Attributes or Competency Profile

• Resilient
• Optimistic
• Learns on the fly
• Instils trust
• People savvy
• Drives results
• Problem solver

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Key purpose

• The Content Lead: Investments, Insurance and Employee Benefits is responsible for the content deliverables of Discovery Invest, Cogence, Discovery Life, Discovery Insure and Employee Benefits. The Content Lead combines the creativity and skill of a specialist writer with leadership, organisational and problem-solving abilities to meet the content objectives of each business. Reporting to the Head of Content, the Content Lead oversees the day-to-day content planning, generation and execution of content development. The Content Lead supervises freelance writers, with the responsibility to create compelling thought leadership, brand and social media content for Discovery’s investment, insurance and employee benefit offerings. The Content Lead plays a key role in coordinating, planning and collaborating with various internal, marketing, editorial and project teams to deliver high-quality content for various target audiences and platforms.

As the Content Lead, areas of responsibility include, but are not limited to ,the following:

• Meeting with editorial and project teams on the various insurance, investment and B2B brand portfolios, as well as social media and PR teams, to brainstorm and develop content ideas for all media channels
• Planning and managing daily content operations for the portfolio
• Supervising freelance writers and other content producers, as required for different projects and briefs
• Collaborating with the Head of Content to understand content priorities and solutions
• Presenting content opportunities and solutions to heads of brand, social media and PR
• Planning and approving briefs to writers
• Managing project plans and schedules, workflow data and related administration
• Identifying unique content opportunities in line with the key messages and priorities stipulated by business stakeholders
• Identifying opportunities for content that will be suitable and relevant for a media audience
• Collaborating with a broader team to identify opportunities that will build the thought leadership position of experts and leaders in the business
• Researching and overseeing the development of content for various executive LinkedIn profiles
• Identifying opportunities where data insights from business can be leveraged in content
• Assisting the team in conducting interviews with a wide range of internal and external stakeholders to produce content according to client briefs
• Developing and managing content plans according to content and marketing strategies
• Assisting the team in developing content in various forms, including press releases, opinion pieces, website content, media responses and reports 
• Project-managing large content projects when required 
• Working with and providing support to the Head of Social Media on social media content
• Working with various internal and external stakeholders, including clients and suppliers 
• Managing briefs for video and photography shoots, as well as design agencies 

In this role, the Content Lead is responsible for ensuring continuous improvement and professional development, including:

• Fostering an environment conducive to cross-functional skills transfer, and coaching freelance writers where required
• Cultivating an environment where creativity and innovation are encouraged
• Maintaining professional and technical knowledge and keeping abreast of industry trends
• Contributing to team success by ensuring team commitment and cohesion
• Valuing individual contributions and showing respect for others
• Respecting diversity and encouraging an environment that values inclusivity
• Building and managing operational relationships with internal stakeholders
• Engaging with senior business colleagues to contribute to brand or communication strategy
• Researching local and international trends and business enablers, and making recommendations for content and editorial plans and strategies
• Providing expert guidance to colleagues on industry best practice
• Participating in meetings and forums to share knowledge, encourage innovation and manage complexities.

Competencies

• Understanding of the financial, insurance and investments landscape
• Excellent writing skills, with experience in technical financial writing an advantage
• Ability to develop content strategies, plans and campaigns targeted at various audiences 
• Ability to engage with senior management within the organisation 
• Ability to translate complex concepts into engaging and simple content 
• Ability to understand the voice of the organisation and adapt the tone of the content to the audience 
• Project management experience and skills 
• Attention to detail 
• Excellent interpersonal skills 
• Ability to work well in a team and oversee the deliverables of a team of writers
• Ability to work under pressure and meet deadlines 

Education and experience

• Matric and appropriate communication, journalism or writing qualification 
• Extensive writing experience
• Background in writing on financial, insurance and investment topics
• Appropriate tertiary qualification (degree with marketing, communication or language components) 
• Minimum 5 to 8 years’ experience (PR, editorial, social media, communication or agency experience) 
• Digital marketing and social media experience 

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Key Purpose

• To be a Discovery Brand Ambassador, who lives the values of Discovery and has the ability to create dazzling customer experiences

Areas of responsibility may include but not limited to

• Navigate the client experience through our digital platforms and share the Discovery value offering
• Provide comprehensive information on all Discovery products and benefits
• Assist clients in understanding and getting the most value from their Discovery products through integration
• Create interest in Discovery products
• Willing to work retail hours, weekends and public holidays
• Represent the Discovery Store at fitness events outside of working hours
• Navigate the Discovery environment to facilitate the best client support
• Understand the business and operational processes behind products, and give constructive feedback and suggestions on enhancements
• Educate members on how to manage their Discovery products digitally
• Manage and host events within the store environment
• Fulfill administrative duties within the store
• Execute targeted store projects and campaigns

Competencies

• A proven track record of face-to-face customer experience
• A developed level of organisation
• Exceptional communication skills
• Good emotional intelligence
• A passion for customer service
• Must be adaptable to change
• Must enjoy interacting with people
• Must be a team player
• Great time management skills

Education and Experience

• Minimum 3-year undergraduate
• Post graduate qualification in marketing is advantageous
• Relevant financial services industry experience is advantageous
• Discovery work experience (Advantageous)
• Sales and client services experience

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Key Purpose

• Plan, schedule and coordinate tasks and responsibilities pertaining to training scheduling and event coordination.

Areas of responsibility may include but not limited to

• Plan, schedule and maintain the training calendar, through effective and relevant allocation of resources based on resource skill set.
• Communicate the monthly training allocations to all relevant stakeholders and apply changes where necessary.
• Collect new training requests and ensure that our clients adhere to the request process.
• Scheduling stakeholder meetings and facilitating communication between all relevant stakeholders and internal departments.
• Documenting and following up on important actions and decisions from meetings.
• Planning and organizing – coordinating all logistics for training, calendar invites, events details to ensure participants training experience is of high-quality standards.
• Internal Process – Adhere to all process and service level agreements, ensuring high quality.
• Provide direction to other individuals to guide, assist and provide directions for planning and organizing training activities.
• Effective communication with all internal and external stakeholders to keep them informed with any changes around planned training activities and interventions.
• Involvement on projects with the Team and department, participation in these projects and communication providing key outputs that will enhance process and procedures.

Competencies

• Accountability
• Tolerance for stress
• Sense of urgency
• Assertive and driven.
• Time Management Skills
• Good communication and interpersonal skills capable of maintaining strong relationships.
• Strong organizational and multi-tasking skills.
• Excellent analytical and problem-solving abilities. 

Education and Experience

• Matric and relevant Tertiary Qualification.
• 2-3 years’ experience working in Learning and Development.
• 2-3 years’ experience working in Insurance or Sales environment.