Job Opportunities at Discovery Limited

Key Purpose

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.
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Areas of responsibility may include but not limited to

Act as a consultant to the client on the application

• Participate in client planning forums and advise on solutions
• Challenge the business in their thinking, especially to understand the intent of the business requirement
• Assist business to articulate the benefits they wish to realize with the solution
• Pursue enquiries with clients to understand the "why" rather than the "what" of the business request
• Facilitating the development of a Business Case
   

Customer Requirements Specification (CRS): 

• Follow a structured process to listen to, understand and document client requirements
• If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements
• If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information
• Following up with clients to clear up ambiguity and possible misunderstanding
• Documenting the requirements in a Customer Requirements Specifications (CRS) document (which may include UML models, business process documents)
• Ensuring alignment between the Business Case and the CRS
• Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussions and obtain sign-off on CRS
   

Product Requirements Specification (PRS): 

• Design and validate the functional solution
• This involves interpreting the CRS into a set of Functional Requirements Specifications (FRS)
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered
• Identify a set of stakeholders that need to be involved in creating and validating the PRS
• Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Business Analyst Senior)
• Identify and Involve other teams and domains that must be integrated to for the solution to work
• Build & demonstrate GUI prototypes, to validate the designs
• Perform modelling & build data models that simulate the solution
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain sign-off

Solution Proposal: 

• Review the approved CRS and PRS with the development team
• If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed
• Answer queries from the development team on business or functional aspects of the required solution
• Defend the client business requirements
   

Project Documentation: 

• Perform Project Management activities, such as providing the client as well as relevant team members with estimates of the duration of tasks
• Provide updates to project schedules
• Maintain and update the scheduling system
• Coordinate work activities between the client and development team (e.g. scheduling JAD sessions)
• Maintain project documentation
• Provide input to technical design, and liaise between the client and the technical team
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery
• Manage and prevent scope creep
• If required, conduct a Post Implementation Review (PIR)

Release Notes & Training Material: 

• Update and publish release notes related to the current system changes implemented and notify impacted parties
• Assist trainers with queries or release notes
• Present initiation papers to other teams at the Channel Forums
• Develop procedure manuals for the system (for use by development team)
• Maintain and update the CRS and PRS with any added content
• Upload CRS, PRS and TS to the SharePoint server and load links into the scheduling system
• Keep status updated
• Check documents in and out of system
• During go-live, perform live monitoring of the new system
• If required, make configuration settings/updates, version number changes, workflow and configuration table changes
   

Query Report: 

• Respond to incidents escalated by the Incidents team
• Log issues in the appropriate issues logging system
• Conduct preliminary analysis on issues
• Provide reporting to Development Manager or PM on project activities and status.
   

Service Level Agreements: 

• Agree required support functions with business prior to go live, and document in SLA
• During go-live, provide end user support if required
• Be on standby for possible client issues during go-live
• Provide ad-hoc "walk through" support on site with clients
• During go-live, participate in the resolution of serious errors by implementing emergency changes
• Provide assistance when presentations are done to external clients (e.g. Brokers)
   

Personal Attributes and Skills

Behavioural competencies

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
   

Additional attributes

• Proactive in approach to planning
• Risk Mitigation
• Solution Driven
• A strong delivery focus
• Highly adaptable and resilient (Able to work under pressure and Change Readiness)
• Ability to prioritize and work on multiple tasks simultaneously
• Ability to deal with complex models and their application
   

Education and Experience

Experience:

• 5 years solid Business Analysis experience with significant exposure within the SDLC, specifically Agile/Waterfall software development
• Strong understanding of business processes and functional requirements
   

Education:

• Matric
• BSc Comp Sciences / Information Systems or equivalent tertiary qualification (Advantageous)
• Business Analysis Diploma / Advanced Business Analysis qualification or related Business Analysis Certification (Advantageous)
• BPMN Course (Advantageous)
   

Technical Knowledge:

• PL/SQL – writing/running queries (Beneficial)
• SQL, UML, XML and OO
• Processes: ITIL (Incident, Change, Release, Problem Management),
• Technologies: SQL (Oracle and IBM Netezza), UML, XML and JSON
• Tools: Enterprise architect, Visio, SoapUI (SOAP) / REST client (JSON), Atlassian tool suite (Jira, Confluence)
• Other: Software architecture, facilitating JAD sessions, data modelling techniques, UML Process Design, Industry compliance standards and legislation

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Key outputs:

The successful applicant will be responsible for but not limited to the following job functions:

• Dealing with all IH queries and escalations through to resolution
• Enforcing policy, protocol and benefits decisions
• Answering inbound calls timeously
• Meeting daily Operational Targets, TWT, Hunt line SLA etc.
• Ad Hoc duties based on business requirements
• Communicating effectively and accurately, progress, outcomes to complainants verbally and in writing
• To liaise with relevant stakeholders involved in the member’s care to ensure the best possible member journey

 
Skills ;

• Adapts interpersonal style to suit different people or situations
• Adapts to changing circumstances
• Assertive and confident
• Attention to detail
• Customer focused
• Demonstrates integrity
• Shows urgency and passion for servicing

Behavioral Attributes:

• Action Oriented - Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
• Dealing with Ambiguity - Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Organizational Agility - Knowledgeable about how organizations work; knows how to get things done both through formal channels and the informal network; understands the origin and reasoning behind key policies, practices, and procedures; understands the cultures of organizations.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Written Communications - Is able to write clearly and succinctly in a variety of communication settings and styles; can get messages across that have the desired effect.

Qualification & experience:

The following requirements are essential:

• Matric
• Nursing Qualification (Enrolled/Professional Nurse)
• Valid SANC Registration
• Discovery Health working experience in a clinical role
• Discovery Health products and system knowledge
• PMB Legislation Knowledge
• Analytical Skills
• Effective Communication Skills (Written & Verbal)
• MS Office
   

The following requirements are advantageous:

• 1 year CRM Experience
• Discovery Health Pre-Authorizations working experience
• 3-6 months consistent on/above par performance

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Key Purpose

• To deliver world class service to all Discovery Health Members, Providers, Employer groups, and  Brokers by supporting and fully resolving their queries through various channels, primarily over the telephone.

Key outputs

The successful applicant will be responsible for but not limited to the following job functions:

• Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Keeping up to date with product changes to ensure that all key stakeholders are accurately serviced
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
• Achieving and exceeding key performance metrics relating to service delivery

Competencies and Skills

Behavioural Competencies

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Writing and reporting
• Analysing
• Deciding and initiating action
• Working with people
• Achieving personal work goals and setbacks
• Following instructions and procedures

Skills

• Excellent verbal and written communication skills;
• Excellent administration skills;
• MS Office and PC literate
• Time Management
   

Personal Attribute and Skills:

• Customer Centric
• Empathetic
   

Education and Experience

Education:

• Matric with Mathematics or Accounting
• Having a achieved a minimum of 50% in English in Matric
•  Basic MS Office Skills
   

Experience

• At least 12 months working experience in a customer services environment
   

Advantageous

• The Business Writing Skill

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About DFCR KZN

• DFCR KZN are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.
• The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. The DFCR KZN branch offers a variety of culture of people with years of experienced financial advisors and junior advisors however we all strive towards a common goal whilst always encouraging a culture for sharing ideas and supporting one another.
• The focus in our branch from the support team is to make it easy for the advisor to get business accepted quickly and also providing you with opportunities to get you Infront of your clients.  The DFCR KZN team has been incredible successful over the years and currently has Top ranked advisers in Discovery.

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills
   

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)
• No previous financial planning experience necessary but will be beneficial.
   

Important Information about the Role:

• Own vehicle essential
• Full product training & financial planning training offered.
• Ongoing support and assistance from business development managers.
• Be willing to be part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered.

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Key Purpose

• Understanding the business requirements and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Interfacing between the business client and the development team with regards to the business and functional requirements. Ensuring that the business requirements are delivered in the implemented solution. Working with multiple business areas and multiple teams that require deep integration of solutions. Building and maintaining strong relationships with clients and acting as a consultant on the application.

Areas of responsibility may include but not limited to

Business Case

• Assist business to articulate the benefits they wish to realize with the solution. Facilitating the development of a Business Case.
   

Product Requirements Specification (PRS)

• Design and validate the functional solution.
• This involves interpreting the CRS into a set of Product Requirements Specification (PRS).
• Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered.
• Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Development Manager, Architect, Snr BA).
• Design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS.
• Validate the PRS and Test Basket with the client and identified stakeholders and obtain
   

Release Notes & Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Maintain and update the BRS and PRS with any added content.
   

Personal Attributes and Skills

Behavioural competencies

• Stress Management
• Time management and prioritization
• Creativeness
• Learning orientation
• Negotiation skills
• Innovation
   

Technical Skills

• Project Management
• SQL queries
• Business Writing Skills
• Presentation and Facilitation Skills
• Solution Architecture
• Process Mapping
• Entity Diagram mapping
• Software testing pack design, functional testing
   

Education and Experience

Minimum

• Informatics or other relevant degree
• 5 years business analyst experience
   

Advantageous

• Mobile experience
• Dip.BA (FTI or equivalent)
• 1 year user interface analyst experience
• Honours degree
• Business experience and product knowledge
   

Methodologies

• Waterfall and Agile
   

Tools

• Enterprise architect
• Visio
• SoapUI (SOAP) / REST client (JSON)
• Atlassian tool suite (Jira, Confluence)
   

Processes

• ITIL (Incident, Release, Problem Management)
• Technologies
• SQL (Oracle and IBM Netezza)
• UML
• XML
• JSON

Other

• Software architecture
• JAD sessions
• Data modelling techniques

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Job Purpose

• TheRegulatory Compliance Monitoring  Manager (Senior) develops, implements, and oversees the regulatory compliance strategies of the bank. Assists in the establishment of an effective compliance function, framework and core processes for the bank. He/She proactively identifies, assesses, reports and mitigates compliance risks across Discovery Bank. The incumbent enforces and upholds Bank’s compliance standards and also participates in activities that drives a strong culture of compliance and internal control.

Areas of responsibility may include but are not limited to

• Manages compliance monitoring which include personal account dealing, gifts and entertainment, conflicts of interest and political donations.
• Produces reports for senior management on compliance monitoring findings.
• Excellent report writing and consolidation skills in respect of key internal to Bank committees and key Board committees, from a Regulatory Compliance perspective.
• Initiates the development of key compliance policies and standard operating procedures.
• Ensures that these policies and procedures are consistent with the approvals of various boards.
• Identifies training and educational needs regarding compliance practices, make recommendations and develops training content.
• Ensures compliance with industry regulatory standards.
• Implements core Compliance principles, frameworks, processes, systems and platforms.
• Implements the Compliance Risk Management Framework and implements the Compliance Risk Management Plans and control gap analysis.
• Has an ability to advise on the establishment of effective Compliance frameworks, structures and core processes and the establishment and embedment of the same in relation to the core systems and platforms of the proposed Banking business.
• Assists with Regulator and Audit reviews and oversees compliance actions.
• Assists with Regulatory Change and commentary processes in Discovery Bank.
   

Education and Experience

• Bachelor’s degree that includes legal, compliance and governance.
• BCOM (Law), LLB or CPrac (Preferred)
• 8 -10 years’ experience in the financial or regulatory sector
• Experience in the Legal and/or Compliance environment within banking.
   

Technical Skills

• Understanding of and an ability to implement Compliance governance.
• Understanding of the legislative and regulatory requirements impacting the South African Banking Sector
• Detailed knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB, FSCA and NCR) specifically in relation to the Banks Act, FAIS and NCA.