Job Opportunities at BCX

Core Description

• Technical IT Specialist responsible for management of complex IT operations, projects and presales. This includes the development and deployment of large and complex Surveillance products and solutions. The position requires experience in the management of project teams, customers, suppliers, services, projects and product portfolios.

Key Deliverables / Primary Functions

• Developing complex surveillance solutions and proposals

• Deploying and supporting large complex surveillance products and services
• Service / Service Level Management & Reporting
• Resource and Financial management on projects
• Customer Relationship Management
• Supplier and 3rd party Management
• Surveillance project and programme management
• Stock Management
• Surveillance Product Management
• Consulting, presales, architecture of Surveillance Solutions
• Supervision of a technical teams responsible for deploying and supporting Surveillance products and services

Functional Skills

• Be knowledgeable in Information Technology Solutions, specifically: Managed Network Perimeter Security; Unified Threat Management; SDN; SD-WAN and SD LAN.
• Keep up to date with ICT trends (SDN, WAN, LAN and network Security) and understand competitive landscape and market share.
• Application development, coding (JSON, APIs etc) an advantage

Behavioural Competencies

• Developing and implementing strategy
• Meeting the customer expectations
• People -Team Leadership
• Communication and Impact (Observed throughout the interview process)
• Decision Making

Experience

• 3 Year degree/ diploma (NQF 6) in IT or Engineering
• Or Grade 12 with 9 relevant years’ experience and the relevant certifications
• ITIL certification
• CCTV (Cathexis/NUUO/Cayuga/etc.) certification is not required but would prove beneficial
• 7 to 9 years’ experience in IT with a focus on Surveillance technologies, products, and solutions. Product management experience is essential

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Core Description

To provide a stable and secure production database environment which performs in alignment with predefined standards and is recoverable in case of hardware failure or disaster situations

Key Deliverables / Primary Functions

Under direct supervision, responsible for the routine maintenance and tuning of simple production and development databases. Responsible for monitoring security, diagnosing database problems and backup/restore of applicable databases. Manage and grant access to the various databases. Works directly with users to resolve data conflicts and inappropriate data usage and may manipulate data within accordance of organisation standards. Directs the maintenance and use of the corporate data dictionary.

Functional Skills

• Best Practice in Database Administration
• ITIL & Quality Management Principles
• Remedy System Operation
• Understands Data Centre Operation
• BCX’s Business Ethics and Values
• Knowledge of Operating Systems and Network Protocols

Behavioural Competencies

• .Job Match Rating
•  Delivering Results
• Meeting customer expectations
•  Teamwork
•  Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12
• It will be advantageous to have a 3-year tertiary qualification

Experience

•  5 years broad relevant experience in IT industry • 2 years proven experience in administering Data Bases

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Core Description

To carry out the identification, logging, resolution of password related calls, and correct allocation of calls. This is to be achieved in accordance with service quality and within the allocated timeframe to meet client expectations. 

Key Deliverables / Primary Functions

• Respond to client queries in accordance with service level agreements and log queries onto the system. 
• Analyse and resolve technical queries, within the service level agreements 
• Follow up on resolutions of client queries as per service level agreements 
• Escalate queries for resolution to the Team Leader/Ops Manager and/or vendors, as and when required. 
• Liaise within the Division to ensure queries are resolved timeously. 
• Provide technical support in adherence to quality standards and customer service excellence. 

Functional Skills

• Customer Focus
• Communication
• Time & Priority Management
• Basic technical knowledge - Service Desk Systems
• Service Desk
• Remedy System Operation

Behavioural Competencies

•  Job Match Rating
• Delivering Results
• Meeting customer expectations
•  Teamwork
•  Handling Pressure
• Communication and Impact

Qualifications

NQF 4: Grade 12 in Information Technology

Experience

• 1-3 Years’ Service Desk Experience or Incident Management experience 

Certifications / Professional Registration

ITIL Foundation

Special Requirements/ Employment Condition

• Willing to work long hours
• Ability to cope under pressure
• Ability to work multiple shifts

Work Characteristics

• Client Based Position
• Office Based position

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Core Description

• To provide technical support for incidents arising from the hardware deployed in the stores.

Key Deliverables / Primary Functions

Onsite Support

• Monitoring system alerts and fast tracks the resolution in the field.
• Monitoring SQL alerts and fast tracks the fixes
• Conducting system health checks and preventative maintenance.
• Monitoring AV consoles and ensuring devices are up to date and in the correct group.
• Providing technical support to the Field Technicians and SMC.
• Attending to CA incidents in the DI incident target group timeously.
• Managing all after hour server rebuilds.
• Assisting with ad hoc IT Projects when required, i.e. software or hardware upgrades and patch upgrades.
• Providing support at a first line level, diagnosing and resolving incidents for the IT Infrastructure deployed in the stores.
• Serving as second line support to both DI, Onsite Staff and Field Technicians.
• Responding to incidents and resolving them using remote dial in / assistance functionality, in as little time as possible.
• Reviewing all relevant daily reports.
• Monitoring Status Reports, acting where required
• Resolving and managing incidents

Administration

• Ensuring that all relevant documentation is completed timeously and accurately; i.e. Overtime and expenses, etc.
• Practicing proper system management, use of reports, and time utilisation as defined by hardware management.
• Developing constructive and cooperative working relationships with others and maintaining them over time.
• Attending all meetings, including CAB and New Stores, as required.

General

• Providing 24-hour standby support on a monthly rotational basis.
• Maintaining security of assets and confidential information.

Health and Safety

Ensuring compliance to all Health and Safety standards.

Functional Skills

• Knowledge and adherence to company policy and procedures

• Knowledge of the hardware deployed by the customer
• Good knowledge of a range of Microsoft operating systems
• Excellent customer relations skills

Behavioural Competencies

• Job Match Rating
•  Delivering Results
•  Meeting customer expectations
•  Teamwork
• Handling Pressure
• Communication and Impact

Qualifications

• NQF 4: Grade 12

Experience

• 2 years’ experience
• Relevant IT  diploma/certificate will be an advantage

Certifications / Professional Registration

• A+
• N+
• MCSE

Special Requirements/ Employment Condition

• Valid Drivers license
• Own vehicle

Work Characteristics

• Office Based position
• Billable