Job Openings at DHL

DHL Global Forwarding, South Africa has an opening for an Field Sales Executive where you will have the responsibility of developing new business for overall sales development of DHL Global Forwarding and Marketing function.  Join us now in connecting people and improving lives.

In this Field Sales Executive position

• You will develop and maintain strong existing customer relations and loyalty through ensuring customer satisfaction.
• You will respond to customer enquiries/complaints  and plans and manages medium to large size Business Customers.
• You will manage a defined portfolio of potential customers and wins them for a lasting business relationship with DGF.
• You will seek and prospect for BC targets to win new customers generally in the 60k-1000k Euro range Net Sales per annum.
• You will build rapport and trust with customers by being informed about customer’s business and the market and recommends solutions based on customer needs by using industry knowledge.
• You will be responsible for closing business by connecting a customer’s needs to a DHL solution by offering value to the clients supply chain.  
• You will use networks within the various Sales channels within DPDHL to collaborate on customers, marketing strategies and offers a full supply chain of services to service customer needs.
• You will collect relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation to ensure proper operational handover and implementation to meet customer expectations.
• You will be responsible for conducting high quality presentation of the entire range of standardized products to customers.
• You will negotiate with customers on contractual terms of service provision that is aligned to corporate sales policy and procedures.
• You will develop target lists of new business and continuously review and update it and prepare and realize planned sales calls.
• You will adhere to approved credit limits granted to customers and enforce previously agreed payment terms.
• You will be responsible for product targets and for budgeted growth in new and additional business.
• You will secure/collect all necessary information to assess credit worthiness of potential customer and support receivables functions.
• You will ensure Customer commitments are clearly communicated to respective operations – clear business set up process and report activities, quotes, sales calls and other information through CRM.

Now, here’s what we need from you

• Relevant Business Degree.
• 3 – 5 years’ experience within the transport, logistics or freight forwarding industry (or similar service industry).
• Strong Microsoft Office skills.

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Role Purpose

To ensure provision of a range of specialist functions whose ultimate aim is to provide business analysis support to maintain and supports The specialist support includes manpower planning, forecasts, staffing, shifts including holiday and out of hour scheduling, Customer Service Technology support, trend analysis and reports supporting all other areas of the Customer Service department, enabling them to function smoothly both on a day to day basis and as regards longer term development. To ensure smooth running of Customer Services business Tools and Technology taking initiative to ensure it is constantly reviewed and that recommendations to improve productivity and cost reduction is made, by addressing technical issues effectively and on time. Ensuring the smooth running of Customer Service telecoms network, DHL's telecommunications tools and network. Ensure that technical issues are addressed effectively and in a timely fashion. Systems ensuring that Customer Service Team can perform their tasks seamlessly.

Key Responsibilities:

• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer needs. To implement ISO standards and DHL’s policies and procedures at all times. To ensure awareness of and adherence to all required policies and procedures with the team.
• To ensure their scope of work aligns to Center Of Excellence Guidelines, ensuring a fully compliant Center of Excellence at all times.
• Assist in maintaining technical operations of Customer Services, specifically PABX, ACD, AVAYA, GCCU,CSV,GEMA, MCT and all DHL in house applications, ensuring that all systems are available 24hours a day, 7 days a week, 365 days per year.
• The Business Support Specialist is responsible for ensuring all DHL application tools used are deployed and utilized correctly in the Frontline teams. These include but are not limited to:GEMA,NPTS,MCT,CSV,KART,GCCU/WFM
• Adherence to Schedule and AUX Code usage

Qualifications & Experience Required:

• Senior Certificate/Matric (Grade 12) or NQF Equivalent.
• Sound understanding of Call Center structures and functions
• Extensive knowledge of PC hardware
• Time management skills
• Excellent communication skills (written and oral)
• Proficient in Excel
• Able to work evening/weekends if required
• Experience of working in Contact Centre environment
• 2+ years experience in analytical environment
• 2+ years experience in BI reporting technologies i.e. DisplayR, PowerBI, Tableu etc.
• Basic Knowledge of SQL and other programming languages