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  • Posted: Jun 17, 2021
    Deadline: Not specified
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    Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Internal Client Services- People & Purpose- Senior Manager- Learning & Development

    Job Description
    Main Purpose of Job

    • Champion leadership in the implementation of strategy within the business through effective management and development of the team and building of strong relationships across serviced business areas.

    Your role as a leader

    At Deloitte we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. In addition to living our purpose, Managers across our organization:

    • Develop high-performing people and teams through challenging and meaningful opportunities
    • Deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
    • Influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
    • Understand key objectives for clients and Deloitte; align people to objectives and set priorities and direction

    Key Competencies required:

     

    Key Performance areas

     1.   Strategic Impact

    Contributes to input on strategy for Service Area based on area of expertise
    Leads implementation of strategy plans agreed by leadership of own Service Area and client Service Area/s including:
    → Development of content for identified change initiatives and drive implementation of these

    → Setting of implementation plans with team/s including timelines, actions and measures for success

    → Delegation to skilled subordinates to deliver

    → Defined communication process to leadership and team members

    → Timely and detailed reporting on status of implementation to leadership

    Provides significant support to leadership in communication and implementation of the Firm's strategic objectives
    Understands the EXCO mandate to Service Area and communicates this clearly to team/s
    Builds strong professional relationships across delegated service line/s to understand business needs in area of responsibility
    Establishes and maintains external business relationships within area of expertise to collaborate on, understand and share best practice
    Based on expertise and experience, advises and supports Service Line leadership in identification and implementation of innovative solutions to issues arising within area of expertise
    2.   Client Impact: External / Internal

    • Oversees delivery of specific area of expertise to Service Line/s on a national basis
    • Provides expert professional input on strategic and complex issues related to area of expertise
    • Forms appropriate judgements based on careful analysis to make sound business decisions on issues
    • Contributes to thought leadership initiatives and shares knowledge and expertise with client, Service Area, colleagues and teams
    • Holds regular meetings with teams to communicate Service Line / Area feedback on delivery and functional requirements

    3.   Operational Effectiveness

    • Monitors delivery by teams against client expectations
    • Gives direction and support to teams on client requirements and team achievements
    • Keeps Service Line /Area leadership teams updated on status of all projects within area of responsibility
    • Manages complex risk issues within sphere of responsibility ensuring issues are rectified as soon as possible
    • Demonstrates Deloitte value of exceptional service to internal clients through personal example, growing the firm’s brand and talent development

    4.   Development/Growth of Team

    • Identifies, recruits, mentors and develops Service Area team members. 
    • Acts as counsellor to manager level staff within Service Line, ensuring effective coaching and guidance in development and career growth
    • Develops effective relationships with key talent in Service Area and ensures they are well supported in their career growth
    • Maintains robust succession plan for all senior/critical resource, depending on the profile / need expertise
    • Empowers managers through effective delegation
    • Provides consistent recognition and encouragement to teams and leads by example
    • Demonstrates commitment to transformation agenda of the firm

    5.   Budgets / Profitability

    • Provides annual budget input for area of responsibility for approval and integration into Service Area budget
    • Manages costs for designated area and ensures time and expenses are submitted weekly

    6.   What you’ll do / Specialized Competencies

    • Aligning learning initiatives with Firm-wide Strategy
    • Acting as the Learning Advisor for relevant BU - This would entail advising the Talent Leader, HR BP and Talent Council regarding learning solutions for their BU.
    • Assisting BU with the development or customization of a learning curriculum in order to enhance employees' skills as well as business performance. This could involve designing or sourcing programmes that address specific BU needs.
    • Responsible for delivering world class Learning Solutions
    • Create excitement and momentum around Learning through marketing of all initiatives
    • Programme Management

    Qualifications
    Required

    • Honours Degree
    • 10+ years’ experience within relevant function

     

    Preferred

    • Postgraduate qualification (relevant to Service Area / Business Management, etc.)
    • 3 years at manager level

    Additional Information
    Leadership / Behavioural Capabilities

    • Living our Purpose -     Acts as a role model and inspires others to embrace and live our purpose and values
    • Competitive Edge - Applies deep knowledge of disruptive trends and competitor activity to drive continuous improvement
    • Influence - Builds deep relationships across a diverse network and uses a flexible influencing style to gain buy-in and drive impact
    • Performance drive - Creates opportunities to drive impact; anticipates client needs and delivers superior results by leveraging each person’s strengths to build high performing teams across businesses and borders
    • Strategic direction - Translates broader strategy into a compelling team vision and goals; aligns the team and sets priorities to achieve objectives
    • Talent development - Actively contributes to building the talent pipeline; creates a talent experience that attracts, develops and retains top talent and high performing teams
    • Inspirational leadership - Establishes a strong leadership brand and inspires followership through passion, integrity, and appreciation of others

    Technical Competencies

    • Expert in field with excellent industry and business knowledge
    • Demonstrated leadership skills
    • Ability to interpret, communicate and implement strategy
    • Demonstrated execution of complex projects within timeframes and cost
    • Experienced in development and delivery of professional presentations
    • Excellent report writing skills
    • Solid financial knowledge

    Behavioural Competencies

    • Exceptional communication skills, both written and verbal
    • Strong interpersonal and relationship building skills
    • Excellent mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Highly adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Excellent problem solving ability
    • Exceptional business acumen

    go to method of application »

    Consulting - Human Capital: HR Transformation - Workday Graduates/ Analyst

    Job Description
    Analyst 

    Main Purpose of Job

    •  To support Engagement team in delivery of services to / at client premises on delegated engagement / project  To promote our leadership capabilities which are living our purpose, influence, performance drive, strategic direction and talent development

    Key Performance Areas

     As a Workday Functional Analyst, you should expect to be involved in the following:

    •        Provide Workday delivery support to clients
    •        Act as lead and focal point with the client to coordinate Workday support issues and resolutions
    •        Conduct discovery sessions with client to determine pain points and diagnose how Workday can provide value
    •        Work directly with client and/or functional consultants to confirm requirements, consider design alternatives, facilitate discussions and ultimately drive requirements sign-off
    •        Evaluate, communicate and coordinate the technical impacts of application configuration decisions
    •        Create detailed system integration specifications, field mapping, and system process designs
    •        Facilitate knowledge transfer and educate clients
    •        Track issues and risks, communicate status and escalate concerns to project management

     Key Competencies required / Talent Standards Capabilities:

     Leadership / Behavioural Capabilities

    •        Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
    •        Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
    •        Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
    •        Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
    •        Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

    Cross-Consulting Capabilities

    •        Delivery Excellence - Ability to manage own work against the project plan to ensure a superior client experience
    •        Knows the Business and Sector - Ability to understand the client’s business, follow sector trends and learn leading practices
    •        Analytical Thinking & Problem Solving - Ability to diagnose a problem, conduct analysis, and develop solutions for client problems
    •        Financial Acumen - Ability to gather and interpret financial information to help strengthen proposed recommendations
    •        Executive Presence - Ability to articulate thoughts and ideas in a clear and composed manner to instill confidence in team and clients
    •        Logical Structuring - Ability to present a cogent idea or case using clear and concise messaging, and support using appropriate data and tools
    •        Global Mindset - Ability to interact effectively with colleagues and clients of varying backgrounds to effectively serve clients
    •        Business-Technology Acumen - Ability to recognize technology as a business enabler
    •        Accesses the Organization - Ability to develop and share reusable assets that can be readily applied to new projects

    Qualifications
    Required:

         Tertiary Qualification 

    •        0-2 years of consulting experience, preferably with a large consulting firm
    •        Superior communication skills, both written and verbal
    •        Up to 80% travel
    •        Tech savvy problem solver

     Preferred:

    •        Workday HCM certified

    Additional Information
    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities

    go to method of application »

    Internal Client Services - Finance - Project Services Administrator

    Job Description
    What impact will you make?

    • Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

    Main Purpose of Job

    • Effectively delivers Project Services (PS) administration services to the business (as per dedicated Service Line) for engagements that are complex or large in nature.
    • Ensure that PS processes are run correctly.
    • Govern the changes made to resources or other project data.

    Differentiators for this specific role

    • Senior Project Services Accountants will be responsible for the end-to-end management of projects including, but not limited to:
    • Assists the Project Director/ Project Manager throughout the QRM process
    • Assists Business in collating the required information (such as the project plan, billing schedule and resourcing) to open a project code
    • Verifies accuracy and completeness of information required to open project codes
    • Enforces compliance of governance requirements in the way that codes are opened
    • Communicates code governance requirements to business as and where needed
    • Escalates non-compliance to direct report
    • Ensures that the correct contract type is selected in order for the correct revenue recognition methodology to be followed
    • Oversees the code opening integration of Phoenix to SAP S/4HANA , and loads any additional information required by SAP
    • Ensures timeous and accurate opening and closing of engagement codes (by self or Business if applicable)
    • Manages time recording and expenses claims in relation to the pre-loaded project plan
    • Manages billing based on the project plan and instruction from Business
    • Submit zero rated/ exempt VAT invoices to the Regional Tax Hub for tax compliance checks  
    • Tracks unapproved expenses
    • Tracks missing time sheets and unapproved overtime
    • Reviews forecast revenue based on project plan, in line with firm policy
    • Effect any required adjustments, based on instruction from Business, to the monthly forecast to ensure accurate revenue recognition 
    • Initiates credit notes on request from Business and submits to the Business Partner for review
    • Ensures profit/loss impact of projects after project completion are reviewed and recognised correctly
    • Assists Business with timeous project code closure
    • Manages project code closure, with no activity, via a monthly ‘clean-up’ analysis
    • Manages replacement of Project Owners (Manager, Billing Partner, Proxy, project leaders or AR Party) on SAP
    • Resolves queries relating to project services data or process
    • Provides assistance and system training to project leaders on SAP activities relating to WIP and revenue reviews, rebates, provisions and revenue recognition reconciliations
    • Manages Project Services close over month-end
    • Performs first-level revenue analysis and combined with cost analysis from the General Accounting Senior Accountant, provides feedback to the Country/ Regional/ Service Line Business Partner/s on the results
    • Manages Project Services Accountants and Administrators

    Governance:

    • Communicates and updates the Project Services Specialist on Country/ Regional Project Services movements
    • Attends Africa-wide: Project Services team meetings and training
    • Complies with standardised processes and controls
    • Key Performance Areas:
    • Strategic Impact

    Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

    → Provides support to management in the implementation of change initiatives

    → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

    Develops relationships with peer group at client to understand their business

    Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

    Client Impact: External / Internal

    • Independently delivers quality work within area of expertise, within deadlines
    • Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
    • Applies solutions to technical issues that arise within area of expertise, with minimal input from management
    • Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
    • Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise
    • Operational Effectiveness
    • Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
    • Independently delivers on designated tasks within area of expertise
    • Provides line manager with detailed reporting on status of deliverables on a regular basis
    • Manages risk in area of engagement in alignment with Deloitte policies and processes
    • Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards
    • Development/Growth of Team
    • Shares expertise and knowledge with team members
    • Actively works to address development areas identified
    • Coaches / mentors junior team members of the team
    • May act as counsellor to junior staff within Finance
    • Budgets / Profitability

    Effective use of time, equipment and resources

    Qualifications
    Qualifications & Experience
    Required

    • Degree (Finance / Accounting)
    • 4 years in finance

    Preferred

    • Postgraduate qualification in Finance / Accounting
    • 5 years in finance

    Additional Information

    • Key Competencies required / Talent Standards Capabilities:

    Leadership Capabilities

    • Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
    • Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
    • Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
    • Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
    • Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

     Technical Competencies

    • Technical expert in specific functional area
    • Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
    • Experience in drafting and delivering presentations
    • Good report writing skills
    • Sound financial knowledge and understanding

    Behavioural Competencies

    • Excellent communication skills, both written and verbal
    • Good interpersonal and relationship building skills
    • Mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Problem solving ability
    • Good business acumen

    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    go to method of application »

    Internal Client Services - Finance - Project Services Accountant

    Job Description
    What impact will you make?

    • Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

    Main Purpose of Job

    • Effectively delivers Project Services (PS) administration services to the business (as per dedicated Service Line) for engagements that are complex or large in nature.
    • Ensure that PS processes are run correctly.
    • Govern the changes made to resources or other project data.

    Differentiators for this specific role

    • Project Services Accountants will be responsible for the end-to-end management of projects including, but not limited to:
    • Assists the Project Director/ Project Manager throughout the QRM process
    • Assists Business in collating the required information (such as the project plan, billing schedule and resourcing) to open a project code
    • Verifies accuracy and completeness of information required to open project codes
    • Enforces compliance of governance requirements in the way that codes are opened
    • Communicates code governance requirements to business as and where needed
    • Escalates non-compliance to direct report
    • Ensures that the correct contract type is selected in order for the correct revenue recognition methodology to be followed
    • Oversees the code opening integration of Phoenix to SAP S/4HANA , and loads any additional information required by SAP
    • Ensures timeous and accurate opening and closing of engagement codes (by self or Business if applicable)
    • Manages time recording and expenses claims in relation to the pre-loaded project plan
    • Manages billing based on the project plan and instruction from Business
    • Submit zero rated/ exempt VAT invoices to the Regional Tax Hub for tax compliance checks  
    • Tracks unapproved expenses
    • Tracks missing time sheets and unapproved overtime
    • Reviews forecast revenue based on project plan, in line with firm policy
    • Effect any required adjustments, based on instruction from Business, to the monthly forecast to ensure accurate revenue recognition 
    • Initiates credit notes on request from Business and submits to the Business Partner for review
    • Ensures profit/loss impact of projects after project completion are reviewed and recognised correctly
    • Assists Business with timeous project code closure
    • Manages project code closure, with no activity, via a monthly ‘clean-up’ analysis
    • Manages replacement of Project Owners (Manager, Billing Partner, Proxy, project leaders or AR Party) on SAP
    • Resolves queries relating to project services data or process
    • Provides assistance and system training to project leaders on SAP activities relating to WIP and revenue reviews, rebates, provisions and revenue recognition reconciliations
    • Manages Project Services close over month-end
    • Performs first-level revenue analysis and combined with cost analysis from the General Accounting Senior Accountant, provides feedback to the Country/ Regional/ Service Line Business Partner/s on the results
    • Manages Project Services Accountants and Administrators

    Governance:

    • Communicates and updates the Project Services Specialist on Country/ Regional Project Services movements
    • Attends Africa-wide: Project Services team meetings and training
    • Complies with standardised processes and controls

    Key Performance Areas:

    Strategic Impact

    Supports leadership in the delivery of services to clients in line with the defined strategic objectives:

    → Provides support to management in the implementation of change initiatives

    → Works with team to complete work by set deadlines advising manager of any issues prior to deadlines

    Develops relationships with peer group at client to understand their business

    Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client

    Client Impact: External / Internal

    • Independently delivers quality work within area of expertise, within deadlines
    • Provides client/s with sound professional advice and support on issues arising within area of expertise without reference to superior
    • Applies solutions to technical issues that arise within area of expertise, with minimal input from management
    • Proactively researches latest thought leadership within area of expertise and share with team as input to improved delivery to clients
    • Communicates regularly with both line manager and client to meet deliverable expectations in specific area of expertise

    Operational Effectiveness

    • Proactively identifies technical problems that arise that may affect delivery and propose resolutions to address these
    • Independently delivers on designated tasks within area of expertise
    • Provides line manager with detailed reporting on status of deliverables on a regular basis
    • Manages risk in area of engagement in alignment with Deloitte policies and processes
    • Reviews own work prior to submission to ensure quality and provide guidance to junior team members on quality standards

    Development/Growth of Team

    • Shares expertise and knowledge with team members
    • Actively works to address development areas identified
    • Coaches / mentors junior team members of the team
    • May act as counsellor to junior staff within Finance

    Budgets / Profitability

    • Effective use of time, equipment and resources

    Key Competencies required / Talent Standards Capabilities:

    Leadership Capabilities

    • Living our Purpose - Identifies and embraces our purpose and values and puts these into practice in their professional life
    • Influence - Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
    • Performance drive - Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
    • Strategic direction - Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
    • Talent development - Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador

     Technical Competencies

    Technical expert in specific functional area

    • Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
    • Experience in drafting and delivering presentations
    • Good report writing skills
    • Sound financial knowledge and understanding

    Behavioural Competencies

    • Excellent communication skills, both written and verbal
    • Good interpersonal and relationship building skills
    • Mentorship and coaching ability with desire to develop self and others
    • Strong client delivery focus
    • Adaptable, managing change and ambiguity with ease
    • Focus on quality and risk
    • Problem solving ability
    • Good business acumen

    Qualifications
    Qualifications & Experience
    Required

    • Degree (Finance / Accounting)
    • 4 years in finance

    Preferred

    • Postgraduate qualification in Finance / Accounting
    • 5 years in finance

    Additional Information

    • *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    Method of Application

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