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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
To enable change by defining the needs and the rationale for change, to understand the current state, to define the future state, and to determine the activities required to move from the current to the future state by applying the principles of business analysis, according to the requirements classification schema, from a diverse array of multi-functional perspectives with an agile mindset. Follows rules and guidelines to perform tasks, adheres to prescribed ways to work in order to execute activities related to the competency, and recognizes the key elements of the competency and why they are important. Pair with Product Designers (CX/UX), Business Architects (BARC), Testers (QA), Data Analysts (DA) and key roles in the requirements value chain.
Job Responsibilities
- Conduct iterative and adaptive planning and monitoring tasks to estimate, organize and coordinate the BA efforts on medium size/complexity initiatives.
- Conduct elicitation and collaboration tasks to obtain information from stakeholders and confirm the results.
- Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs, validate and verify information, identify solution options that meet business needs, and estimate the potential value that could be realized for each solution option.
- Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement.
- Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution.
- Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value.
- Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices.
- Analyse requirements based on changes to users, interfaces, processes, data flows, constraints, environments, and non-functional requirements.
- Understand the product roadmap, vision, KPIs and metrics, and align requirements accordingly.
- Understand the hypothesis, business outcomes and team backlog.
- Explore and articulate the opportunity/problem to be solved and identify stakeholder wants and needs.
- Use visual diagrams to model scope, interfaces, story context, data flows, processes, and dependencies.
- Decompose features and themes to analyse and write user stories by identifying gaps, missing stories and acceptance criteria, scenario development and business, stakeholder, solution and transition requirements to meet PI objectives.
- Own decomposition of features, elicitation, analysis, story writing and acceptance criteria writing to support delivery.
- Collaborate and co-create process and capability alignment by pairing with the Process Engineer and Business Architect.
- Support the team in working on impediments and spikes and enabler stories, and synthesise the data to articulate requirements.
- Work with development/QA to identify test cases/scenarios, conduct user acceptance testing and train the trainer/user.
- Participate in Backlog Refinement, increment planning and DevOps and Built-I quality principles within and across squads where dependencies exist.
- Analyse/document data requirements that drive decision-making and model data flows through all seven product dimensions on a project level by pairing with data analysts to ensure data governance.
- Foster stakeholder relationships and engagement for discovery, elicitation, analysis and documentation, backlog refinement, dependencies and delivery across squads .
- Participate in system demos and contribute to Inspect and Adapt offer suggestions for improvement.
- Actively participate and occasionally lead squad ceremonies by pairing with Scrum Masters and Agile Coaches.
- Work independently to apply minimum viable thinking by defining, prioritising, estimating and planning small increments to achieve increment plans.
- Ensure early remediation by reducing waste, rework, and risk by identifying issues and dependencies .
- Negotiate challenges respectfully by communicating and listening to others, reframe ideas and changes to promote solving problems across squads.
Key Responsibilities
- Assist the BA COE in driving adoption of business analyst gold standard services and capabilities amongst the BA community.
- Administer business analysis training curricula, certifications, competency assessments, learning cohorts and community events.
- Manage business aspects of tools related to Business Analysis practices.
- Analyse, compile and report on interventions with Business Analysts on projects, squads and business as usual initiatives, and track progress on continuous improvement.
- Contribute to peer reviews on requirements deliverables.
- Build and maintain a knowledge base for documentation and learning material.
- Contribute to organisational data quality and performance based on real-time, visual data for stakeholders at all levels.
- Building templates in Confluence
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- IT qualification, Diploma in BA endorsed by IIBA
Preferred Certifications
Type of Exposure
- Built and maintained stakeholder relationships
- Completed Reports and Achieved Budgets
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Manage internal process
- Managed Transformation & Innovation Results
- Managed Process Results
- Managed Relationships
Minimum Experience Level
- 3 - 6 years
- BA experience, IT project Experience, Business exposure, Industry Exposure . Have a basic knowledge of and able to follow instructions for common Business Analysis techniques
Technical / Professional Knowledge
- Principles of project management
- Relevant regulatory knowledge
- Relevant Governance controls and regulatory knowledge
- Object Orientation (Devlopers)
- Usability and GUI techniques
- Risk Management in Banking
- Modelling (ARIS /UML)
- End -to End Innovation Lifecycle Method
- BA Body Of Knowledge
- Use Of Business Assessment tools:Feasibility studies , business cases...
- Agile Concepts
Behavioural Competencies
- Influencing
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Collaborating
- Continuous Improvement
- Adaptability
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Job Purpose
To manage a portfolio of products in order to meet customer requirements profitably; aligned with the strategy of the bank
Job Responsibilities
- Implement business change initiatives by introducing; managing; making (people change; technological change; process change) happen and keeping Management Information updated.
- Identify; understand and agree the direct and indirect impact of business change initiatives by researching; interviewing affected stakeholders and applying end to end skills set.
- Monitor for continuous improvement by observation; analysing data and providing ongoing feedback.
- Ensure compliance (brand/reputation/other risks) by enforcing regulations; policies and procedures and understanding link from policy - process- system - operating procedures.
- Contribute to updates of standards; policies and procedures by meeting with respective stakeholders; agreeing and recommending changes and confirming the enhancements.
- Provide innovative solutions for updating processes by defining procedures and facilitating workshops with stakeholders.
- Identify the business issue by observation; analysing management reports and requests from EXCO.
- Identify cost/time/quality/risk aspects of the business issue by investigating the business benefits or problems.
- Set expected performance output by meeting and agreeing with management.
- Obtain and secure stakeholder buy-in to solution by presenting alternative solutions and recommending the best solution.
- Manage internal and external stakeholders by regular meetings and agreeing deliverables.
- Recognise performance improvements by acknowledgement of business improvements from other stakeholders.
- Build trusting relationships with stakeholders by open communication; conducting one-on-one meetings and accepting their input.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders' businesses by highlighting benefits and developing financial business cases in support of the implementation of recommendations.
- Provide Subject Matter Expertise into Agile squads to ensure the delivery of innovation initiatives, and define and drive the commercialisation activities of initiatives / process improvements to realise benefits.
- Provide reporting and insights on product performance and areas of improvement from data and research to manage the business and products to ensure growth and strategic objectives.
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
- Preferred Qualification
- Post Grad Qualification
Minimum Experience Level
- 3 - 5 years relevant experience in product management.
Type of Exposure
- Built a high performance culture
- Built and maintained stakeholder relationships
- Client and Relationship Results
- Delivered compliance risk management programmes and advice
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Manage internal process
- Managed Transformation & Innovation
- Managed Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Supported Transformation, Change and continued Improvement
- Provided operational support for Governance, Compliance and risk based assurance
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
- Governance, risk and controls
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Job Purpose
To recommend and or grant credit to place quality assets on to the book and continued risk management across Nedbank.
Job Responsibilities
- Validate client and supporting information by assessing the contents of the documents.
- Analyse credit applications by assessing serviceability of the funding applied for.
- Approve funding by making decision based on the credit policy guideline in conjunction with relevant Nedbank strategy and the analysis based on the information provided.
- Suggest alternative funding solutions by making recommendations based on the credit policy guideline and the analysis based on the information provided where declined.
- Build and maintain effective working relationships by providing a range of specialized credit risk management advisory services.
- Manage client expectations by operating within the specified parameters and Service Level Agreements (SLA).
- Enhance processes, policies and procedures by recommending and making submissions to the relevant parties.
- Adapt to changes in Legislation by providing input to redesigning credit processes and systems where applicable.
- Ensure processes are actioned within mandated signatories by checking and confirming the sign off.
- Support the achievement of the business strategy, objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems, process, services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Incumbent will be responsible for the management and performance of the annual review function for the region’s book.
- Responsible for general credit administration.
- Ability to write credit recommendations to higher tiers for approval as well as understand and sign off on property leases, sale agreements. Must have an understanding of the companies Act, CC Act.
- Must hold a credit granting mandate at current job.
- Be responsible for the monthly reporting and ensure that the requisite reports are formalised within agreed timeframes.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- B.Com (Hons), CA(SA) or CFA
- Minimum of 3 years’ credit experience
Minimum Experience Level
- 2-3 years Credit Risk Management experience within Banking environment
Technical / Professional Knowledge
- Banking procedures
- Business principles
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Nedbank policies and procedures
- Principles of project management
- Relevant regulatory knowledge
- Decision-making process
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Communication
- Decision Making
- Initiating Action
- Managing Work
- Quality Orientation
- Technical/Professional Knowledge and Skills
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Job Purpose
To provide strategic leadership and guidance to teams by providing independent assurance of the control environment to the Nedbank Group Audit Committee and ensuring effective risk management practices are implemented across Nedbank. In addition, in the role of business partner, engage with stakeholders in respect of industry best practice and changing landscape, emerging risks and large, complex digital initiatives.
Job Responsibilities
Strategic insights & Client Centricity
- Stay abreast of developments in field of expertise, emerging risks and industry trends (including competitors and digital trends) and impart knowledge to the team.
- Understand current business strategy, reality, impact of transformation, digital initiatives, risks and expectations and consider key and/or emerging risks to guide team and update the annual risk-based annual audit plan, in order to support relevant GIA reporting.
- Remain commercially minded with a Nedbank client centric approach and understand the broader business strategy in the auditing approach.
Job Responsibilities
Transformational Assurance
- Provide assurance on large and complex programmes and assess risks which could impede the achievement of objectives and benefits.
- Provide guidance to the audit team and where necessary execute audit assignment planning, fieldwork and reporting in line with the Group Internal Audit (GIA) methodology and Institute of Internal Auditors (IIA), including file completion.
- Seek opportunities to improve business processes, models and systems through agile thinking.
- Understand and assess the design adequacy and operational effectiveness of manual and automated controls within audit scope and utilising data analytics.
- Understand and ensure compliance with relevant laws, regulations and guidelines in line with audit scope.
- Influence stakeholders to address inefficiencies in resolving audit findings through utilising professional experience in demonstrating benefits of best audit practice.
- Accountable for continuous improvement of the quality of audits through providing professional insights.
- Ensure improved productivity and efficiency and the delivery of projects within agreed timelines.
- Achieve operational excellence and support the implementation of business optimisation improvement in GIA.
- Apply professional judgement in all audit interactions.
- Deal with complex verbal and documented information and data in the audit process.
- Manage capacity and resource planning and co-sourcing requirements.
- Manage, monitor and report budgetary information (including planned and actual hours, transfer pricing, forecast of hours to be billed).
Digital Platform & Data Driven Audits
- Apply knowledge of banking sector, digital transformation, and emerging risks to assess and engage with stakeholders on large-scale and complex changing environments, data, IT infrastructure and technology and determine best approach and testing strategy to provide insightful reporting.
- Develop and build continuous monitoring capability.
- Provide guidance and transfer skill to the team.
Integrated Risk and Control Environment
- Engage with the risk and compliance community to ensure coordinated assurance approach and assessment of risk and control to ensure audit plan coverage and scope is appropriately assessment and defined.
- Ensure inefficiencies and duplication of efforts are limited and minimize disruption to stakeholders.
Impactful Reporting
- Review and prepare quality, relevant and commercially astute assignment and reports that provide intelligence and meaningful insights that enable the management of risk to be a strategic and competitive differentiator for Nedbank.
- The ability of story-telling and writing reports in a succinct and concise manner which is visually appealing and at an appropriate level for various stakeholders and governance forums, including Group Audit Committee.
Innovative solutions
- Able to problem solve and find solutions when blockages occur.
- Provide innovative solutions and recommendations which are leading edge, competitive considering emerging risk, changing landscape (including digital and technology initiatives).
Business Partner Relationships
- Build and maintain an open and constructive relationship during and outside of scheduled audits with senior internal and external stakeholders including External Audit and Business Executives and the risk and compliance community.
- Build trusting relationships and improve credibility and quality of audit outputs by achieving team objectives through engaging with staff, peers and other departments for reporting purposes.
- Manage stakeholder expectations and provide stakeholder awareness and education on audit best practices, methodology and audit issues policy.
Effective Leadership
- Create an environment of teamwork that contributes to Group Internal Audit (GIA).
- Collaborate with all teams within GIA, create awareness and demonstrate best practice.
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities.
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.) and address team issues raised in culture surveys and improve results year on year.
- Contribute to the achievement of GIA targets and ensure transformational targets are met for own team.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Certified Internal Auditor , Advanced Diplomas/National 1st Degrees
Preferred Certifications
Type of Exposure
- Identifying business risks
- Conducting quality reviews of internal audit files
- Conducting and managing multiple audits simultaneously
- Managing a team of professionals
- Coaching and mentoring others
- Checking accuracy of reports and rec
- Implementing a strategic plan
- Preparing budgets
- Managing costs against a budget
- Implementing actions to improve the organisational culture
- Minimum Experience Level
- Minimum of 10 years business experience (minimum 5 years within the Banking/Financial Services Industry) within Internal Auditing/Risk Management/Compliance with 5 years working experience in People Management.
Technical / Professional Knowledge
- Accounting standards
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Risk management process and frameworks
- Strategic planning
- Institute of Internal Auditors standards
- Code of Ethics
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Driving for Results
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Job Purpose
To investigate unusual and/or suspicious transactions that may fall within the ambit of money laundering and accordingly report to the Financial Intelligence Centre (FIC) to ensure Nedbank meets regulatory requirements.
Job Responsibilities
- Highlight relevant risks pertaining to potential money laundering activities.
- Liaise with stakeholders to fully understand expectations and/or requirements to provide feedback to management and stakeholders on progress and to ensure expectations are met.
- Interact with stakeholders within Group Forensic Services (GFS) to build and maintain mutually beneficial relationships to ensure alignment of regulatory requirements and to ensure further action taken on matters referred.
- Provide objective input to stakeholders on, and create awareness of, unusual and/or suspicious activities and actions to be implemented, to mitigate risk, maintain collaborative relationships and meet expectations and needs of clients.
- Respond to requests for guidance on unusual and/or suspicious activities from stakeholders.
- Provide information to stakeholders on unusual and/or suspicious activities.
- Manage billable hours allocated. Investigate alleged unusual and/or suspicious transactions.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies.
- Maintain knowledge management, and improve team success by sharing knowledge with team to ensure information is provided correctly to stakeholders.
- Use and access various resources to conduct investigations and report unusual and/or suspicious activities. Substantiate referral of unusual and/or suspicious activities.
- Analyse information by following quality standards and methodology, compile report containing findings of unusual and/or suspicious transactions, and submit reports of these transactions to the Financial Intelligence Centre (FIC) to meet regulatory requirements.
- Record details of unusual and/or suspicious transactions.
- Identify operational and risk related issues. Update management information on relevant system (MIS) so that information regarding fraudulent trends can be reported to Enterprise Risk Committees (ERCOs) and Money Laundering Executive Steering Committees (MLCP) for implementation of preventative and corrective action.
Essential Qualifications - NQF Level
Preferred Qualification
- Bachelor of Arts: Law , Certificate: Money Laundering Control
Essential Certifications
- Institute of Commercial Forensic Practitioners (ICFP), Association of Certified Anti-Money Laundering Specialists (ACAMS), Association of Certified Fraud Examiners (ACFE) - preferred, not essential
Type of Exposure
- Building and maintaining effective relationships externally and internally
- Conducting root cause analysis
- Analysing situations or data that require an in depth evaluation of multiple factors
- Developing ways to minimize risks
- Drafting reports
- Analysing and interpreting data
- Managing customer expectations
- Communicating complex information in writing and verbally
- Capturing data
- Working in a fast-paced environment
- Minimum Experience Level
- 5 years experience in banking and/or financial institution
Technical / Professional Knowledge
- Forensic examination
- Fraud investigation methodology
- Governance, Risk and Controls
- Money laundering
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Business writing skills
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Job Purpose
To provide administration support and specialist services to management across business functions in line with Nedbank business strategy.
Job Responsibilities
- Manage department assets by conducting physical audits.
- Manage department budgets by ensuring compliance to all relevant policies and procedures.
- Reconcile of General Ledger accounts in line with generally acceptable principles.
- Report any budget limit anomalies to the Finance Department as per the business requirement.
- Engage with Internal and external stakeholders through standard meetings.
- Maintain customer's trust through service, client experience and brand alignment.
- Collaborate with the stakeholders to maintain the business relationships for client service delivery
- Test and implement systems prior to roll out.
- Train, coach, support and guide staff on policies and systems.
- Effective resolution of queries.
- Manage the BCP/DR, OHSA, as well as social and recognition committee’s processes and meetings as well as cluster communication.
- Write reports, executive summaries and newsletters monthly or quarterly for various stakeholders.
- Prepare papers for meetings (MANCO and OPCOM).
- Source and order stationery and office equipment for the department.
- Manage projects of the department.
- Organise travel arrangements for the business unit.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Minimum Experience Level
- 5 years senior admin level in financial services industry
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
Type of Exposure
- Working independently or with a group to identify alternative solutions to a problem
- Completing various administrative duties (e.g.; answering phones; making copies; filing)
- Sharing information in different ways to increase stakeholders understanding
- Tracking cost against a budget
- Capturing data
- Checking accuracy of reports and records
- Drafting reports
- Building and maintaining effective relationships with internal and external stakeholders
- Working with spread sheets
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking procedures
- Business terms and definitions
- Business writing
- Cluster specific operations
- Data analysis
- Governance, Risk and Controls
- Relevant regulatory knowledge
- Relevant software and systems knowledge
Behavioural Competencies
- Adaptability
- Communication
- Collaborating
- Customer Focus
- Decision Making
- Managing Work
Closing Date: 15th, March 2022
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Job Purpose
To enable the business usage and understanding of data; reports; information and the governance thereof; in line with Nedbank business strategy and international best practice.
Job Responsibilities
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g. Green Strategy).
- Produce targeted reports/presentations that summarise findings and recommendations in order to inform senior management decision-making by collecting and analyzing data timeously.
- Identify various stakeholder requirements and collaborate across divisions within GIA in order to achieve common purpose.
- Assist in the creation; maintenance and coordination of team effectiveness and disciplines through collaboration with stakeholders to enhance the actions and appropriateness of execution.
- Respond timeously and professionally to a variety of adhoc business requests that have an impact across the division and organization.
- Report and present effectively the key findings in an appropriate way to the audience for them to execute decisions..
- Pro-actively identify GIA operational process improvements and obtain buy-in for developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders by highlighting benefits in support of the implementation of recommendations.
- Improve the effectiveness and relevance of GIA MI data.
- Produce quality GIA MI on a timeous basis monthly or as and when requested.
- Analyse and interpret MI results in order to identify areas of focus for management discussions.
- Develop new and improve existing dashboards as part of process improvements or for decision making.
- Understand GIA’s reporting requirements and produce MI aligned to this whilst reducing the administrative task of reporting.
- Manage relationships with system vendors and ensure that TeamMate licences are adequate.
- Participate in groupwide data forums and represent GIA.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Certified Internal Auditor , Advanced Diplomas/National 1st Degrees
Preferred Certifications
Type of Exposure
- Identifying business risks
- Conducting quality reviews of internal audit files
- Conducting and managing multiple audits simultaneously
- Managing a team of professionals
- Coaching and mentoring others
- Checking accuracy of reports and rec
- Implementing a strategic plan
- Preparing budgets
- Managing costs against a budget
- Implementing actions to improve the organisational culture
- Minimum Experience Level
- 5-8 years working experience in Risk Management/Governance and Auditing working extensively with Management Information Systems within the Banking/Financial Services Industry.
Technical / Professional Knowledge
- Accounting standards
- Change management
- Financial Accounting Principles
- Governance, Risk and Controls
- Principles of project management
- Relevant regulatory knowledge
- Risk management process and frameworks
- Strategic planning
- Institute of Internal Auditors standards
- Code of Ethics
Behavioural Competencies
- Building Partnerships
- Earning Trust
- Coaching
- Communication
- Driving for Results
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Job Purpose
To provide world class service by attending to teller related transactional and banking requirements; needs of clients and refer cross sell opportunities.
Job Responsibilities
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank culture building initiatives (e.g. Surveys etc.).
- Achieve business strategy (e.g. Green Strategy) by participating and supporting corporate responsibility initiatives.
- Seeks opportunities to improve business processes and systems by identifying and recommending effective ways to operate and add value to Nedbank.
- Act as Brand ambassador by displaying appropriate behaviour and Nedbank values.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure accuracy and prevent fraud; risks and losses by authenticating clients and transactions and by following relevant procedure and policies.
- Prevent fraud; risks and losses by referring any occurrences outside of mandate or authentication procedure to the Team Leader.
- Comply with risk standards and take corrective action (i.e. investigations of inter-teller transfers) by confirming actual cash on hand and bank cheques on hand balances (could include branch holdings / treasury)against system balances; at start of day; end of day and at regular intervals.
- Avoid and minimise losses by controlling counter and drop safe limitsaccording to policy.
- Minimise losses and ensure corrective action is taken as per procedure and policy by immediately declaring discrepancy in actual cash on hand and bank cheques on hand balances against system balances to management.
- Ensure an understanding of client's needs by providing world class service to clients by greeting; listening and asking questions.
- Deliver on identified client needs by following the appropriate process and procedures and through providing feedback;satisfying client needs; building client relationships and through client retention.
- Provide sales leads and enable cross-selling (without advising) of products by identifying; making suggestions;and referring to the relevant department for action.
- Remain current and stay abreast of Nedbank risk and compliance requirements by reading the relevant newsletters; websites and attending sessions.
- Improve personal capability and future growth by identifying training courses.
- Create and manage own career through guidance and support of Team Leader; department and colleagues.
- Understand and support the Nedbank values in all business processes through all engagement opportunities.
- Contribute to the achievement of team goals by ensuring own participation.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Grade 12 with commercial subjects.
Minimum Experience Level
- 6 months' customer facing experience in a retail environment will be an advantage
Behavioural Competencies
- Building Customer Loyalty
- Applied Learning
- Collaborating
- Communication
- Stress Tolerance
- Quality Orientation
Technical / Professional Knowledge
- Customer service principles
- Relevant product knowledge
- Governance, Risk and Controls
Type of Exposure
- Answering customer questions
- Interacting with external customers
- Changing behaviour to meet the demands of changes at work
- Managing customer expectations
- Interacting with diverse people
- Performing teller transactions
Closing Date: 10th, March 2022
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Job Purpose
This role acts in the capacity of a Juristic Cash Solutions CVP Specialist focusing on improving the client product experience, through internal stakeholder and external client engagement, with specific accountability for product uptake, by assisting in converting deals to increase market share, growing frontline product knowledge, ensuring alignment in the product development to client requirements, with focus on commericlaity, whilst managing the requirements of a Commercial CIB Business owner. This role is also accountable for partnerships with other clusters and business areas to align on prioritisation, strategy and create the required visibility on client and competitor performance.
Job Responsibilities
- Bring insights and requirements from Juristics to the product owners within the full stack teams
- Consolidate competitor strategies
- Align, influence and execute on Nedbank strategies
- Consistent training and upskilling of frontline staff
- Central point for frontline in assisting with complex or SME related queries.
- Ensuring commerciality of Cash Products for seamless client solutions
- Tracking and reporting on client performance
- Analysis of market and sector trends to create specific CVP requirements
- Informed pricing
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Develop relevant product offerings informed by research and segment insights; competitive pricing and understanding client needs.
- Provide advice and drive the creation of business value through the alignment of business offerings to business requirements.
- Ensure that product adheres to all compliance and operational risk and security standards by following the legal; risk and compliance governance processes.
- Respond efficiently to problems arising by using appropriate problem identification techniques in order to propose a solution.
- Ensure effective resource management by cooperating; influencing and inspiring others to deliver within agreed timelines.
- Drive Non Interest Revenue (NIR) and/or Net Interest Income (NII) by developing or providing sound business case input.
- Create cost efficiencies through product or process innovation.
- Understand budget requirements by setting realistic targets.
- Manage the cost in the Project Life Cycle by negotiating with suppliers and limiting unnecessary costs.
- Ensure client satisfaction by driving the development and implementation of solutions.
- Be the principal point of contact for all stakeholders within the project life cycle by engaging and keeping stakeholders informed.
- Ensure alignment and match with business requirements by engaging with the relevant internal and/or external stakeholders and delivering on enhancements where applicable.
- Facilitate the accomplishment of work goals by building collaborative relationships.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.
- Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified timeframe.
- Share knowledge and industry trends with team and stakeholders through formal and informal interaction.
- Obtain buy-in for developing new and/or enhanced processes that will improve the functioning of stakeholders' businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Relevant post grad qualification
Essential Certifications
- Industry/ Product specific
Type of Exposure
- Built and maintained stakeholder relationships
- Completed Reports and Achieved Budgets
- Built a high performance culture
- Designed Workforce Planning Solutions
- Developed and Implemented Communications Strategy
- Improved Processes and Culture
- Managed Transformation & Innovation
- Managed Financial and Business Results
- Managed Governance
- Managed Process Results
- Managed Relationships
- Managed Self and Team
- Managed budget
- Supported Transformation, Change and continued Improvement
- Provided operational support for Governance, Compliance and risk based assurance
- Minimum Experience Level
- 5-8 years in a cash product, sales, operations or service development role.
- Proven track record within the cash value chain.
Technical / Professional Knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Decision-making process
- Client service strategies
- Relevant product knowledge
Behavioural Competencies
- Customer Focus
- Decision Making
- Facilitating Change
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
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Job Purpose
To provide quality and accurate business administrative support services to internal and external stakeholders enabling Nedbank to achieve its business goals.
Job Responsibilities
- Action stakeholder requests by capturing and processing the administration request on the relevant system.
- Action vendor invoice payments by capturing and processing the data on the relevant system.
- Perform reconciliations from Supplier invoice and general leadger accounts by comapring with the supporting documents and Management Information Systems (MIS).
- Contribute to revenue increase by driving the submitted sales to completion.
- Compile a catalogue of services by allocating costs per product.
- Ensure recovery of costs for services rendered by maintaining and monitoring the transfer pricing system.
- Ensure delivery of value for services rendered by utilising product MIS as input into vendor engagement meetings for the purpose of driving down costs.
- Monitor departmental financial performance by analysing actual to budget variances.
- Contribute to efficient budget compilation by applying statistical growth information to financial expenditure requirements.
- Minimise financial and reputational risk by ensuring accuracy of processing activities.
- Minimise operational costs by avoiding unnecessary expenditure.
- Provide feedback to internal and external stakeholders by generating and making available relevant reports and MIS.
- Meet and exceed internal and external client needs by timeously responding to queries and actioning the request within the Service Level Agreement (SLA)
- Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
- Ensure to verify and authenticate reports, data and transactions by physically extracting, generating and checking reports from the system.
- Verify client information on systems in accordance with Nedbank policies and FICA rules.
- Prepare trustee meeting packs and month end packs for management .
- Maintain and update the administration files and legal documents by saving electronic files on server or physical secure repository.
- Escalate anomalies where cases or call records not found or if there a mismatch of accounts are not logged by emailing Team Manager.
- Keep abreast of legislation and other industry changes that impacts on role by reading the relevant newsletters, websites and attending sessions.
- Understand and embrace the Nedbank vision and demonstrate the values through interaction with team and stakeholders.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression for self through input and feedback from managers
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities by ensuring all learning activities are completed, experience practiced and certifications obtained and/or maintained within specified time frames.
- Ensure information is provided correctly to stakeholders by maintaining knowledge sharing knowledge with team.
- Participate and support corporate social responsibility initiatives for the achievement of key business strategies.
- Identify and recommend opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Diploma: Financial Management / Diploma in Business Administration
Minimum Experience Level
- 2-3 years working experience as a Personal Lines Policy Administrator with extensive experience working with Personal Lines within the Short Term Insurance space in the Banking/Financial Services Industry.
Type of Exposure
- Completing various administrative duties (e.g. answering phones; making copies; filing)
- Managing conflict situations
- Comparing two or more sets of information
- Communicating internally
- Tracking cost against a budget
- Capturing data
- Checking accuracy of reports and records
- Drafting reports
- Managing customer expectations
Technical / Professional Knowledge
- Administrative procedures and systems
- Banking knowledge
- Banking procedures
- Business terms and definitions
- Data analysis
- Relevant regulatory knowledge
- Business writing skills
- Product Knowledge
- Relevant system knowledge
- Governance, risk and controls
Behavioural Competencies
- Communication
- Collaborating
- Customer Focus
- Initiating Action
- Work Standards
- Managing Work
go to method of application »
Job Purpose
Perform the Secretariat duties of various Board committees. Coordinate the production of high-quality consolidated reports to facilitate the effective monitoring and management of the Group Risk portfolio and adhere to regulatory requirements. Drive the strategic effectiveness of reporting and continually enhance the scope, format and content of reports and efficiency of reporting and governance processes
Job Responsibilities
- PROMOTE DEVELOPMENT AND LEARNING - Take ownership of your role and personal development to cultivate a deeper understanding of information to better meet requirements of internal and external stakeholders. Develop others
- SECRETARIAT FUNCTIONS OF THE BOARD MEETINGS - Coordinate activities with the Group Secretariat, prepare annual reporting matrixes, coordinate content of packs in line with charters, reporting matrixes and agendas, maintain and improve templates for meeting documentation, prepare chairman's briefings on the content of the packs, coordinate electronic packs, prepare high quality minutes.
- Ensure that Risk items are reflected in the Key Issues control Log discussed as escalated by the board committees.
- Drive the strategic effectiveness of business unit , format and content of reports and efficiency of reporting and committee processes
- MANAGE DATA AND INFORMATION -Gather and accurately consolidate various forms and levels of data from varied sources throughout the organisation and from the market/industry (all relevant internal and external sources). Facilitate effective use of data sources and reporting tools. Investigate and resolve data discrepancies and anomalies. Maintain electronic archives for all documentation relating to the reports produced.
- COORDINATE/PERFORM ANALYSIS - Coordinate or provide high quality, independent and objective quantitative and qualitative analysis of data as required by the relevant board committee.
- FACILITATE GOVERNANCE - Perform oversight of reports and board committees’ processes in terms of adherence to Group Policies and Procedures, Regulatory requirements, and sound corporate governance principles.
- BUILD RELATIONSHIPS - Manage, maintain, and improve relationships with internal and external stakeholders.
- PRODUCE REPORT - Report accurate and insightful reports to internal and external stakeholders in the form of appropriate consolidated reports to facilitate the effective monitoring and management of various risk types. Continually enhance the scope, format, and content of reports to meet the changing needs of the users/audience. Align all internal and external content across reports produced by the Reporting, Branding, Awareness & Communications team.
- MANAGE PROCESSES - Coordinate the work and activities of team members. Ensure that planning for deliverables and timelines are communicated to own team members, activities and deliverables are actively managed. Ensure that the production of reports run smoothly, adequate time is available for peer and management review and that reporting timelines are met. Continually enhance processes around coordinating, compiling, consolidating and submitting these reports.
- DRIVE STRATEGY- Drive the strategic effectiveness of reporting and committees and continually enhance the scope, format and content of reports and efficiency of reporting.
- MANAGE PERFORMANCE - Recruit, retain, align performance for success, drive and measure results, develop and recognise staff. Gain trust to drive results in a team environment.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Honours Degree in Finance.
Type of Exposure
- Analysing situations or data that require an in depth evaluation of multiple factors
- Working with a group and individually to identify alternative solutions to a problem
- Developing ways to manage risks
- Building and maintaining effective cross-functional relationships with internal and external stakeholders
- Analysing and interpreting qualitative and quantitative data
- Interacting with various levels of management
- Influencing stakeholders to obtain buy-in for concepts and ideas
- Comparing two or more sets of information
- Providing professional advice/opinion
- Using different approaches in new work situations
Minimum Experience Level
- 3 or more years of banking experience
- Technical skills and business acumen – Risk Management and governance process
- Internal and external reporting or Committee secretariat
- Microsoft Office Products
- Credit granting, risk monitoring, analysis, develop and monitor policies and/or any risk management analyst
- SAP, MicroStrategy, SAS
- Credit granting, risk monitoring, analysis, develop and monitor policies and/or any risk management analyst
Technical / Professional Knowledge
- Banking knowledge
- Communication Strategies
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Principles of financial management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Business Acumen
Behavioural Competencies
- Coaching
- Communication
- Continuous Learning
- Collaborating
- Work Standards
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
Performs business and systems analysis, designs, implementconfigures, supports and maintains SAP system. Plays a role in realisation of business benefits under limited direction, in multiple functional areas or modules in the SAP system.
Job Responsibilities
- Contribute to quality and financial goals by operating within agreed budget and by conforming to the Service Level Agreements.
- Plans and prioritise work outputs with a realistic sense of time and resources involved.
- Ensures conformance to programming and/or configuration standards and /or documentation in line with best practices.
- Investigate and propose enhancements which will result in improved performance.
- Responds to customers with the appropriate level of urgency.
- Works under limited supervision of mentor/Senior in supporting the achievement of project/deliverables.
- Takes ownership in ensuring that customers expectations are met.
- Customer liaison into business.
- Demonstrates an understanding of how SAP software, services, products and solutions add value to the business.
- Highlights potential project or solution risks and issues to project management.
- Actively support other team members on projects as well as SAP internal tasks.
- Participate in knowledge sharing.
- Prioritise and/or integrate multiple projects /tasks concurrently.
- Provide input to highlight inter dependencies between projects and support.
- Deliver all project activities leading to the implementation of the requirements by applying project management principles.
- Deliver as per approved SDLC.
- Provide direction, configure and maintain the SAP system and provide support through alignment to the standards processes and procedures.
- Assist other resources in technical preparation of SAP Process Procedures, test scenarios, end-user documentation and user manuals.
- Identify and Mitigate risk.
- Apply problem solving skills to resolve identified problems.
- Keep up to date on SAP and Nedbank strategy.
- Takes a disciplined approach and works effectively towards clear objectives and prioritises.
- Analyses and appropriately judges the pro's, cons, opportunities and risks of a problem.
- Uses information from different sources to aid in problem solving.
- Effectively resolves complex problems using creative approaches outside area of expertise.
- Maintain and sharing team knowledge.
- Continually develop core skills, cross-functional expertise and business knowledge.
- Participate in Nedbank Culture building initiatives,
- Participate and support corporate social responsibility initiatives.
- Add value to Nedbank by identifying and recommending opportunities to enhance processes, systems and policies and support implementation of new processes, policies and systems.
- Customer liaison; Gathering of User requirements; Design, enhance or develop reports / BI solution; Bex query development would be highly advantageous; Upgrades of the BI environment; CMC – report promotions; Business and technical writing and documentation; Testing and verification of data and reports; Facilitating sessions and presenting results / solutions to customers; Delivery of solutions and managing customer expectations
Technical Knowledge
- SAP ERP; SQL in lesser degree; BEX queries, SAP BI Toolset; Analytical skills; Testing skills; SAP relevant modular knowledge; Intermediate SAP Integration; Intermediate Data Architecture knowledge; MicroSoft Office proficiency; Project Management principles knowledge (intermediate);
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bcom/IS/IT ENG/BSc/Com Science related degree
Preferred Certifications
- Relevant SAP module certification
Type of Exposure
- IT Practices and Industry Knowledge
- Business Consulting skills
- Proficient Business Acumen
- Strong SAP technical knowledge
- Testing of software solutions
- Managing personal work delivery according to timelines and quality standards
- Building and maintaining effective relationships externally and internally
- Managing customer service and experience through personal delivery
- Contributing to improve team performance
- Mentoring and coaching
Minimum Experience Level
- 3 - 5 years SAP Functional experience
- Proven experience in BI report / solution development; Moderate to Proficient programming; Moderate to Proficient Bex query development; Proficiency working towards Agile methodology; Proficient Presentation and Facilitation skills; Building and maintaining effective relationships with internal and external stakeholders; Collaboration and Teamwork; Relevant data analysis and interpretation; Advanced Business Analysis / Business Consultation; IT Practices and Industry knowledge; SAP Solution DesignApplied SAP testing principles;
Technical / Professional Knowledge
- SAP System
- SAP Architecture
- Project Management
- Microsoft Office
- Business analysis
- Presentation Skills
- business consulting and facilitation skills
- System Development Life cycle(SDLC)
- ASAP
- Problem solving skills
Behavioural Competencies
- Managing Work
- Quality Orientation
- Decision Making
- Continuous Improvement
- Continuous Learning
- Innovation
Closing Date: 17th, March 2022
go to method of application »
Job Purpose
To develop high level end to end design and Macro design in the context of the high level solution architecture to realise the business requirements. To perform consulting servicesto find suitable solutions tovarious business requirements
Job Responsibilities
- Make and validate recommendations based on cost and userabilty (feasibility).
- Deliver work products according to the agreed time lines and within agreed budget.
- Deliver proof of concepts to customers and obtain the necessary sign-off.
- Communicate new features to stakeholders through forums.
- Engage business stakeholders as per stakeholder lists as well as senior programmers, architecture delivering hardware, software and firmware support across domains (including production environments).
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Participate in research that will enable recommendations related to system software.
- Advise and make recommendation on what king of software and availability will be required (medium to high projects).
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bcom Information Technology
Essential Certifications
- Advanced Certification in relevant technologies where available
Type of Exposure
- Achieved Management and Process Results
- Achieved transformation and innovation results
- Designed Workforce Planning Solutions
- Executed Workforce Planning Deliverables
- Managed Transformation & Innovation
Minimum Experience Level
- 7 to 10 years Information Technology experience, of which 3-4 years in Systems Analysis and design experience
- Technical / Professional Knowledge
- Principles of project management
- Relevant design tools
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Research methodology
- Role relevant related technologies
- System Development Life cycle(SDLC)
- Systems Analysis and design
- Technical System Interfaces
- Testing principles and processes
Behavioural Competencies
- Collaborating.
- Compelling Communication
- Decision Making
- Driving for Results
- Influencing
- Innovation
- Technical/Professional Knowledge and Skills
Method of Application
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