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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .
Job Responsibilities
- Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
- Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
- Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
- Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Address issues raised in culture survey and improve results by creating action plans.
- Deliver worldclass service by encouraging a client-centric culture.
- Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
- Manage operational costs by spending within budget.
- Ensure quality deliverables by applying best practice and inspecting direct reports' work.
- Ensure direct reports understand and support Nedbank's vision, values and strategy.
- Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
- Asses and develop own performance and behaviour through formal and informal feedback.
- Attend learning, seek coaching or other industry or technical learning events and opportunities.
- Manage and develop a capable high-performing team.
- Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
- Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
- Manage team performance and development.
- Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
- Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor's Degree with a preference on Communication skills
Minimum Experience Level
- 10 - 15 years Financial Services experience
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Job Purpose
- To effectively resolve escalated complex complaints in order to retain current and new clients and minimise reputational risk for Nedbank through enabling others .
Job Responsibilities
- Share best practices, provide updates and feedback with management information and identify areas of development and improvements.
- Operate within the values of accountability, pushing beyond boundaries, recognising good performance and providing operational synergies.
- Build strong working relationships by sharing information through meetings, regular communication, providing honest feedback and providing value adding services.
- Ensure transformational targets are met during the staff recruitment, retention and training process and using preferred suppliers.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Address issues raised in culture survey and improve results by creating action plans.
- Deliver worldclass service by encouraging a client-centric culture.
- Address resource inefficiencies, promote multi-skilling and address capacity gaps by reviewing and improving work processes.
- Manage operational costs by spending within budget.
- Ensure quality deliverables by applying best practice and inspecting direct reports' work.
- Ensure direct reports understand and support Nedbank's vision, values and strategy.
- Implement performance agreements, ensure a clear vision, agree on goals and objectives, provide regular feedback on performance, recognise and reward achievement and take appropriate corrective action where required.
- Asses and develop own performance and behaviour through formal and informal feedback.
- Attend learning, seek coaching or other industry or technical learning events and opportunities.
- Manage and develop a capable high-performing team.
- Conduct career conversations, utilise the talent grid principles and develop talent retention programmes.
- Achieve continuous improvement goals by encouraging team to challenge the status quo by initiating constructive debates about work practices and areas for improvement.
- Identify client expectations, set timeframes for resolutions, commit to action, guide and instruct direct reports, follow up and take corrective actions.
- Manage team performance and development.
- Engage in contingency planning, resource allocation, capacity and systems management and corrective actions. Understand, apply and create awareness of regulations and legislation and enforce adherence.
- Provide leadership insight and influence, succession planning and organising, coaching and upskilling team.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Bachelor's Degree with a preference on Communication skills
Minimum Experience Level
- 10 - 15 years Financial Services experience
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Job Purpose
- To deliver sales teams results through enabling others, and ensure alignment to Nedbanks' strategic focus areas.
Job Responsibilities
- Build and maintain relationships with relevant stakeholders.
- Identify and meet stakeholder needs, including giving them regular feedback.
- Identify opportunities for collaboration.
- Ensure effective resource capacity and planning.
- Achieve clear accountability of team members.
- Ensure resource capacity is aligned to the needs of the business.
- Ensure relevant processes and procedures are followed.
- Plan and monitor development by scheduling and tracking team progress against performance.
- Engage with the team and Identify additional training and development requirements. E
- nsure relevant stakeholders are kept informed and updated.
- Identify opportunities for improvement.
- Ensure transformational targets are met.
- Contribute to a culture of transformation by participating in Nedbank culture building initiatives, business strategy, and CSI.
- Stay abreast of developments in field of expertise, ensuring personal and professional growth.
- Understand and embrace the Nedbank vision and values, leading by example.
- Participate in the development and implement action plans to address issues raised in culture surveys.
- Create a client service culture through various interventions.
- Achieve operational excellence.
- Encourage team to generate innovative ideas and share knowledge.
- Manage budget costs within budgeting constraints.
- Set and allocate sales targets for the team. Review sales targets against performance.
- Ensure profitability of distribution medium.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Meet financial targets through monitoring, tracking and reviewing performance of the team.
- Ensure quality sales standards are agreed to and delivered on.
- Manage performance of staff by implementing performance agreements and ensuring a clear vision.
- Mentor and coach staff on identified performance gaps.
- Motivate staff to perform and contribute to the success of the business by creating environment of teamwork through engaging with staff (sharing information) and encouraging participation in decision making processes.
- Follow the recruitment process when recruiting talent.
- Maintain a high performing team and ensure an environment for optimal performance is created by identifying talent pool through career conversations, using the talent grid principles and developing talent retention programmes.
- Manage the onboarding process of new employees.
Job Responsibilities Continue
People Specification
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Relevant Bachelor Degree or Diploma.
Essential Certifications
Preferred Certifications
Minimum Experience Level
- Minimum 3 years in a sales leadership role
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Job Purpose
- Drive client value creation by supporting the principal bankers in a holistic manner through overall client CVP management in line with cluster goals whilst ensuring effective client engagements and output delivery.
Job Responsibilities
- Execute on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Deliver against financial objectives supporting the organisational budgeting process through pipeline development and conversion across sector and clients to ensure budget gaps are filled.
- Execute on the identified product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all products within the sector and area of focus.
- Prepare client briefs to ensure meaningful client engagement.
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach by increasing product penetration and share of wallet.
- Run analysis to enable understand the client's business and ensure accuracy and validity of client information provided for business purposes.
- Consistent monitoring and updating of client information on CRM to ensure data points correctly reflect the latest status of client/pipeline/deal.
- Deliver a world-class service by ensuring a client centric culture.
- Execute on vision with a long-term strategic framework across sector and client whilst incorporating client value chain management.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Ensure alignment and execution of strategic initiatives and projects.
- Drive excellence in strategy execution by integrating people, processes, management, systems and measurements
- Influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred strategy.
- Collaborate with stakeholders for commercialization, compliance, people, technology, support, operationalization, value management and servicing.
- Prepare documentation for contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
- Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
- External & Internal stakeholder management through effective reporting and communication across Nedbank.
- Ensure reporting to and from industry and sector bodies and create feedback loop into product development or enhancement.
- Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Ensure adherence to applicable operational and legislative requirements.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management
People Specification
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Relevant Honours, CA(SA), CFA
Essential Certifications
Minimum Experience Level
- 3-5 years relevant sector / industry experience (Financial Services or other)
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Job Purpose
- We are looking for an experienced IT Infrastructure Architect to join our dynamic team. This role is vital in the design, implementation, and optimization of scalable, secure, and high-performing IT infrastructure solutions. The ideal candidate will have a strong background in VMware, networking, SAN storage (especially PureStorage), and high availability solutions. Experience with cloud architecture and containerization technologies will be highly beneficial.
Job Responsibilities
- Infrastructure Design: Develop and maintain efficient architecture solutions that meet the evolving needs of the business.
- VMware Virtualization: Design and implement VMware-based virtualization solutions, ensuring optimal performance, scalability, and availability.
- Networking: Architect and maintain robust and secure network infrastructure.
- SAN Storage Management: Lead the design and management of SAN storage solutions, with a focus on PureStorage, ensuring performance and data protection.
- High Availability: Architect and implement high-availability solutions for mission-critical applications to ensure maximum uptime.
- Cloud Solutions (Beneficial): Contribute to the design and implementation of cloud solutions (AWS, Azure, GCP) and support hybrid or cloud migration strategies.
- Containers (Beneficial): Knowledge of containerization technologies like Docker and Kubernetes to enhance infrastructure flexibility and deployment strategies.
- Capacity Planning: Monitor and optimize system performance, ensuring infrastructure can scale with business demands.
- Disaster Recovery: Develop and maintain disaster recovery strategies to ensure business continuity.
- Documentation: Create and maintain comprehensive architecture documentation for systems, processes, and procedures.
- Collaboration: Work closely with other departments, including development, operations, and security, to create cohesive and scalable infrastructure solutions.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Experience and Technical Skills
Experience:
- 5+ years of experience in IT infrastructure architecture, with strong expertise in VMware, networking, SAN storage (preferably PureStorage), and high availability solutions.
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Job Purpose
- To educate clients on the convenience, security and functionality of digital and self-service solutions; processing cash transactions and cash fulfillment (i.e.balancing and replenishment) and performing first line device maintenance in order to meet business goals and exceed the client expectations.
Job Responsibilities
Client Engagement:
- Address any concerns relating to the queue flow or digital devices.
- Assist client to download online applications and resolve any log in issues.
- Assist the client to buy value-added services (e.g. pre-paid data and airtime) online or through a self-service device.
- Assist the client to obtain statements, cards and other relevant documentation from self-service zones.
- Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests.
- Discover client's service and digital needs through connecting, understanding and delivering financial solutions with care.
- Educate clients and potential clients on how to subscribe and service their account.
- Educate clients on self-service, digital functionality and features.
- Facilitate a conversation with the client to assist them to complete their service needs online.
- Identify quality sales leads and enable cross-selling (without advising) through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system.
- Meet, greet, establish and clarify client needs and verify documentation and direct clients.
- Nurture strong, long-standing client relationships.
- Own the client request end to end and route for alternative intervention if not equipped to service the client.
- Provide knowledgeable client service that fosters mutual trust and confidence.
Business Operations:
- Accept and service cash transactions over the counter.
- Action control check list applicable to teller, enquiries and foreign functions daily.
- Balance and secure branch stock holding (e.g. cards).
- Control the queuing process and prioritise clients with special needs.
- Destroy old stock (e.g. cards) identified by reports.
- Enable the further processing of inter-bank transfers by preparing all transactional documents and originals (WASTE) in the required format by the required deadline for hand over to couriers.
- Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support.
- Execute on cash management (i.e. Treasury and holdings), cash efficiency and recycling strategies within the store.
- Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices.
- Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings.
- Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies.
- Process client forex requests by following the relevant procedures and policies (e.g. FBN, bills and transfers).
Risk and Compliance:
- Mitigate risk by controlling counter and drop safe limits according to policy.
- Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.
Nedbank Goals:
- Act in the client's interest, inform the client, do what you say and promise, take accountability, and go the extra mile.
- Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies.
- Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience.
- Improve digital enticement and migration volumes to self-service devices and online channels.
Essential Qualifications - NQF Level
Preferred Qualification
- Banking Services (example, Higher Certificate in Banking Services - NQF5)
Minimum Experience Level
- 1 - 2 years
- Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Where applicable, Foreign experience.
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Job Purpose
- To maximize sustainable revenue streams and manage risk through implementing and monitoring long-term debt financing transactions for clients in the mining, metals, chemicals and mining services sectors across the African continent.
Job Responsibilities
- Provide support to deal teams when originating transactions through extensive research, opportunity evaluation and proposal preparation.
- Actively participate in deal teams when implementing and monitoring transactions by:
- on-boarding clients;
- assessing due diligence outcomes;
- interrogating financial models and financial statements;
- running rating and pricing calculations and approvals;
- preparing term sheets;
- completing credit applications;
- reviewing finance documents;
- fulfilling conditions precedent;
- performing ongoing risk management, including:
- continuously assessing client performance and completing annual SEMS and credit reviews;
- complying with internal risk policies, procedures and mandates; and
- ensuring regulatory compliance (sanctions and adverse media screening and adherence to FICA or KYC regulations, policies, and procedures).
- Build and maintain strong relationships with internal stakeholders by building trust, promoting collaboration, communicating regularly, executing efficiently and complying with governance and controls.
- Support the achievement of the team’s business strategy, objectives and values by contributing to business plans and improving systems and processes.
- Get involved in ad hoc projects by providing research, advice, training, testing and implementation.
- Actively seek cross-sell opportunities for the products of other Nedbank divisions.
- Manage personal development by acting on feedback from managers and deal team members, actively accepting on-the-job training and pursuing relevant training courses.
- Stay abreast of developments in the mining, chemicals, metals, and mining services sectors.
- Stay abreast of developments in Nedbank CIB and in investment banking in general.
- Make a positive contribution towards a high-performance team culture.
- Be an ambassador of Nedbank and exhibit its purpose and values.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Chartered Accountant
- Chartered Financial Analyst (CFA)
- Honours or Masters degree in Engineering or Finance
Minimum Experience Level
- Minimum of 3 years of relevant experience in corporate, commercial or investment banking and/or in the mining, chemicals, metals or mining services sectors, with a preference for experience related to long-term debt transactions.
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Job Purpose
- To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank's strategic objectives.
Job Responsibilities
- Ensure alignment of team/departmental targets to cluster targets.
- Enable performance against budgeted targets by evaluating and assessing existing performance against desired outcomes
- Drive process management, service delivery and continuous improvement of service, processes and procedures through compliance and conformance to frameworks, standards and policies.
- Initiate and implement project improvements by enhancing service delivery, reducing costs and creating efficiencies across end-to-end processes.
- Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders
- Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
- Manage relationships with clients, service providers and internal stakeholders
- Collaborate with business partners by sharing expert knowledge and information though participation in relevant internal and external forums.
- Provide strategic direction to relevant teams
- Communicate relevant business information
- Implement and drive delivery of initiatives
- Identify and mitigate risks within business unit
- Implementing and ensuring compliance with business risk management framework.
- Implement internal procedures, processes and standards
- Drive operational excellence across all teams through optimising resource utilisation and continuous improvement in processes and procedures.
- Collaborate with team memeber and staff to leverage team strengths
- Improve departmental results
- Optimise efficiency and embed correct values
- Nedbank's vision, values and strategy and are measured on delivery against these.
- Drive to execute own planned development.
- Maintain a capable high performing team.
- Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
- Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo
- Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
- Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
- Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Ensure issues raised in culture survey are addressed and results are improved
- Deliver a world class service through others .
- Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
- Matric / Grade 12 / National Senior Certificate
Minimum Experience Level
- Minimum 5 years' experience in an Operational Servicing, Risk, or Compliance environment
- Minimum 2 years business banking or small business experience
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Job Purpose
- The Senior Manager of Funding and Value Based Management will play a strategic role in driving and facilitating Nedbank's Strategic Portfolio Tilt Strategy, funding strategy for the Group, and capital markets plan from a Group perspective.
- The role will involve strategically facilitating the 3-year planning process, providing input into presentations to SARB, board, and executive committees, and assisting in Deposit Insurance implementation.
- The Senior Manager of Funding and Value Based Management will be responsible for driving and supporting the Executive: Funding and Value Based on a strategic, quantitative, as well as qualitative perspective across the Funding and Value Based Management portfolio.
Job Responsibilities
- The role as the Senior Manager of Funding and Value Based management will provide an in-depth exposure to the science of banking and various major risk disciplines. This role offers the unique opportunity to strategically shape and optimise the Group’s Balance Sheet that will contribute to shareholder value add with exposure to all the front line business clusters across the Group and regular engagement with senior executives and external stakeholders.
The main responsibilities of the role are to drive:
Enhancement of the Groups Strategic Portfolio Tilt strategy:
- Track and enhance the group wide strategy for input into the Transactional Balance Sheet Forum, Group Exco and the Board.
- Drive Group -wide Strategic Portfolio Tilt & Balance Sheet Optimisation.
- Formulate and track advances and deposits targets to optimize profitable market share growth.
- Drive the groups Balance Sheet shape in terms of building its transactional Balance Sheet Franchise with a focus on cross-sell and decreasing wholesale funding reliance.
- Setting Strategic Portfolio targets on a Group and Cluster level.
Group Transactional Balance Sheet Forum:
- This forum measures and tracks the execution of the Balance Sheet strategy i.e., the implementation of Strategic Portfolio Tilt across advances and deposits.
- Track the funding plan on a Group and Cluster basis.
- Report on market share on a cluster level across the Retail and Commercial franchise.
- BA 900 market share model: Manage the Centre of Excellence for market share reporting.
- Ensure model maintenance and accuracy.
- Produce and analyse key market share insights.
- Conduct peer analysis and develop new models as required.
- New model build.
Funding Strategy for the Group:
- Oversee the Alternative Funding Book Management and Capital markets plan.
- Decrease the cost of funding for the Group.
- Refine the Funding and Capital Markets plan based on rolling forecasts.
- Prepare for SUD issuance in liaison with the Debt Capital Markets team.
- Develop strategies to manage ST, MT, and LT funding ratios in the context of LCR and NSFR.
- Compare the funding plan to budgets and QO on a cluster level across assets and liabilities.
- Interact with the Central Funding Desks weekly to address funding requirements.
Provide Input into the Groups Planning Framework and Three-Year Plans:
- Prepare the 3-year Funding and Capital Markets Plan.
- Analyse forecast Balance Sheets and funding plans, providing recommendations to front-line clusters for strategic responses.
Reporting:
- Prepare monthly ALCO reporting on the Group Balance Sheet.
- Provide reporting for the Transactional Balance Sheet forum.
- Contribute to Analyst Booklet, Pillar 3, and ILAAP reports. Prepare Board, GRCMC, Group Exco, SARB, and Group ALCO presentations.
Staff and Leadership:
- Mentor junior staff and TOPP trainees.
- Build a high-performance team with diverse skillsets aligned with operational needs.
- Establish partnerships with stakeholders to deliver value-added results for the Group.
- Demonstrate human-centred leadership and ethical behaviour, contributing positively to the Nedbank culture.
Stakeholder Management:
- Maintain relationships with stakeholders across various Clusters.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Bcom(Acc) and BCom (Acc Honours)
- Chartered Accountant CA(SA)
Minimum Experience Level
- 5 or more years’ experience within a strategic risk environment in the banking industry, ideally in Balance Sheet Management.
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Job Purpose
- To utilise collection processes and systems in order to rehabilitate delinquent accounts thereby minimising financial risk posed to Nedbank through enabling others in order to drive the respective team to optimise collections in order to reduce risk and provisions.
Job Responsibilities
- Drive the team to rehabilitate delinquent accounts by concluding a commitment arrangement with client within mandate.
- Drive efficiency of team delivery by planning and executing of team's strategies and reviewing daily reports.
- Meet monthly individual and team performance targets by setting expectations and accountabilities.
- Build and maintain effective working relationships by conducting staff engagement sessions.
- Build strong relationships with stakeholders by providing support, feedback and handling clients with respect.
- Create customer service culture by resolving queries effectively within turnaround times.
- Improve skills and knowledge of the team by conducting on the job training, coaching and mentoring.
- Manage client expectations by understanding their needs and operating within the specified parameters and Service Level Agreements (SLA).
- Manage staff performance by measuring, monitoring and reviewing daily activities of direct reports.
- Maintain and improve professional and ethical reputation by enforcing compliance to regulations, policies and procedures.
- Adapt to changes in Legislation by educating staff and conducting compliance assessments.
- Identify team performance gaps by conducting performance evaluations and analysing performance data from the Management Information System (MIS).
- Mitigate risk by adhering to Reputation Risk standards (mandate, workflows and procedures).
- Manage performance of staff by implementing performance agreements, ensuring a clear vision, agreeing on goals and objectives, providing regular feedback on performance, recognising and rewarding achievement and take appropriate corrective action where required.
- Stay abreast in field of expertise and deliver on the expectations from stakeholders by building capability of self and staff through identifying current and future training and development needs.
- Contribute to team effectiveness by following the recruitment process when recruiting talent.
- Maintain a capable high performing team and ensure an environment for optimal performance is created by identifying talent pool through conducting career conversations, utilising the talent grid principles and developing talent retention programmes (e.g.. rotation).
- Ensure self and staff understand and embrace the Nedbank Vision and Values by leading by example and re-enforcing values during meetings.
- Manage the on boarding process of new employees by ensuring execution of preparations according to the on-boarding check-list.
- Ensure transformational target are met for own team through consideration of targets during the staff recruitment, retention and training process and utilising suppliers listed on the preferred supplier list.
- Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc).
- Participate in the development and implement action plans to address issues raised in culture surveys to improve results.
- Address issues raised in culture surveys by participating in the development and implementation of action plans.
- Create a client service culture through various required interventions.
- Support and encourage staff to participate and support corporate responsibility initiative.
- Achieve operational excellence by supporting the implementation of business optimisation improvement through team engagement.
- Encourage team to generate innovative ideas and share knowledge.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Call Centre Management Certificate.
Minimum Experience Level
- 3 - 5 years experience in collections / financial services environment and at least 1 - 2 years at a supervisory level.
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Job Purpose
- Collaborating with product designers and developers to craft clear, engaging and persuasive copy for digital products. Designing and optimizing prompts for AI models to ensure accurate, relevant and coherent outputs. Working with data scientists and AI researchers to enhance our LLM capabilities.
Job Responsibilities
- Work with CX, UX and UI designers, business, tech and marketing to design conversations for seamless user journeys across digital platforms.
- Drive alignment on style, voice and tone to deliver user-friendly, on-brand content that enhances the overall client experience across channels.
- Experiment with and document various prompt techniques to improve AI performance and customer satisfaction.
- Define and document standards, patterns, principles and processes to establish and reinforce a unified content approach.
- Identify and articulate problematic moments in user flows with the goal of raising the CX bar.
- Present work to stakeholders and manage good relationships with them.
Support the enablement of Nedbank’s strategy:
- Support the achievement of the business strategy, objectives and values.
- Contribute to the Nedbank Culture building initiatives (eg staff surveys etc).
- Participate and support corporate responsibility initiatives for the achievement of business strategy.
- Seek opportunities to improve business processes, models and systems though agile thinking.
Enable and entice users to achieve their goals and tasks with ease in line with the business strategy:
- Drive vision for product language and content across customer journeys.
- Influence and adapt to stakeholder feedback.
- Lead, collaborate with and influence (with or without mandate) design, tech and product teams.
- Develop playbooks for execution of content strategy across the enterprise.
- Manage projects and copy requests from across the enterprise, prioritising tasks, managing approvals and tracking time spent.
- Manage content outputs or resources across work streams and multiple project sprints.
- Provide direction and mentorship to junior writers and educate cross-functional partners on the role of content.
Competencies
- The ability to bring team or squad members together to gather and synthesise all their different perspectives on the product and the work required to deliver a user story.
- This includes setting the priorities for the backlogs.
- Capability to write communication, business documentation, briefs and missives, using appropriate Nedbank tone, style and language.
- Engaging with upper and lower levels of management, including stakeholder management, role management, external stakeholder management.
- Knowledge of and the ability to fully engage participants in creating, discovering and applying learning insights using a facilitative approach.
- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Ability to write, proofread, edit journeys, propose journeys, all in Nedbank relevant language and style.
- Working cooperatively with others to help a team or work group achieve its goals.
- Actively identifying or creating and taking advantage of learning opportunities.
- Using newly gained knowledge and skills on the job and learning through their application.
- Taking full advantage of opportunities to receive and explore feedback about own performance (from assessments, managers, co-workers, internal partners, or customers).
- Responding favourably to feedback and using it constructively to take action to improve knowledge, skills, behaviour and influence or impact on others.
- Effectively managing one’s time and resources to ensure that work is completed efficiently.
- Continually achieving a satisfactory level of technical, functional, and/or professional skill or knowledge in position-related areas.
- Keeping up with current developments and trends in areas of expertise.
- Leveraging expert knowledge to accomplish results.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Preferred Qualification
- Degree or diploma in English, copywriting, communications or journalism.
- Certification in UX writing, content strategy, UX or design.
Preferred Certifications
- Certification in Design from an accredited Design School
Minimum Experience Level
- 5 to 9 years in Digital Copywriting
- Creative Agency Experience
- General IT operational experience.
- Multiple operating systems.
- Application programmes.
- Operating systems.
- IT infrastructure and system analysis.
- Working with diverse teams.
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Job Purpose
- To manage a portfolio of International Financial Institutions relationships for Nedbank from a coverage point of view, while driving sales of transactional services and managing the network of correspondent banking accounts within the portfolio.
Job Responsibilities
- Build sound client relationships (existing and new clients) by clear communication; regular meetings and setting clear objectives and time lines.Manage internal stakeholder relationships by collaboration across all clusters; clear communication; agreeing on objectives and time lines and requesting stakeholder input in decision making.
- Build professional relationships by networking. Contribute to a culture conducive to the achievement of transformation goals by participating in Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
- Seek opportunities to improve business processes and systems by identifying and recommending effective ways to operate and adding value to Nedbank.
- Evaluate deal progress in line with set objectives and time lines by scheduling and leading progress meetings; following up on deliverables; scheduling review meetings with client and reviewing own work before submitting to relevant stakeholders.
- Ensure timeous submission of credit reviews by effectively planning (setting deliverables; expectations and time lines); early engagement and following up stakeholders on deliverables; delegating and reviewing associates work and assisting in deal implementation across various aspects of the transaction.
- Monitor and assess credit exposure for any increase in risk by assessing exposures for appropriateness taking into consideration the client business performance and market conditions.
- Adapt to changes in all relevant legislation and industry trends by attending relevant training sessions or informal meeting with relevant divisions.
- Ensure appropriate allocation of revenue streams by submitting proposals to finance including a motivation for the recommended classification of the revenue.
- Resolve work obstacles by lobbying and one on one engagements with relevant stakeholders.
- Lead transaction to close by completing deal assessments; running various pricing scenarios; structuring the transaction; negotiating legal documents; preparing credit applications and executing on compliance and presenting application to credit committee.
- Assist Principals to close transactions by sharing your professional skills; completing deal assessments; running various pricing scenarios and scoping financial models; structuring the transaction; executing on compliance and presenting application to credit committee.
- Maintain required balance between South Africa and Africa revenue streams by putting more effort and focus on the African deal.
- Maintain and build existing and on-board market share by applying your professional skills.
- Support the achievement of the business strategy; objectives and values by reviewing Nedbank and Business Unit Plan and ensuring delivered systems; process; services and solutions are aligned.Identify training courses and career progression for self through input and feedback from management.
- Ensure all personal development plan activities are completed within specified time frame.
- Share knowledge and industry trends with team and stakeholders during formal and informal interaction.
- Contribute to developing new and/or enhanced processes (e.g. operational processes) that will improve the functioning of stakeholders businesses by highlighting benefits in support of the implementation of recommendations.
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Chartered Accountant , Chartered Financial Analyst (CFA),Master Degree in Sciences or Legal.
Minimum Experience Level
- 6-8 years relevant sector experience
Method of Application
Use the link(s) below to apply on company website.
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