Regional Operations Manager: Mid-Corp at Nedbank

Job Purpose

• To manage multiple centralised and decentralised teams by ensuring business results are achieved in order to achieve Nedbank's strategic objectives.

Job Responsibilities

• Ensure alignment of team/departmental targets to cluster targets.
• Enable performance against budgeted targets by evaluating and assessing existing performance against desired outcomes
• Drive process management, service delivery and continuous improvement of service, processes and procedures through compliance and conformance to frameworks, standards and policies.
• Initiate and implement project improvements by enhancing service delivery, reducing costs and creating efficiencies across end-to-end processes.
• Evaluate and analyse performance against Key Performance Indicators and provide insight on performance indicators to relevant stakeholders
• Align and adapt business processes to deliver best practice customer experiences through consulting and collaboration with business stakeholders.
• Manage relationships with clients, service providers and internal stakeholders
• Collaborate with business partners by sharing expert knowledge and information though participation in relevant internal and external forums.
• Provide strategic direction to relevant teams
• Communicate relevant business information
• Implement and drive delivery of initiatives  
• Identify and mitigate risks within business unit
• Implementing and ensuring compliance with business risk management framework.
• Implement internal procedures, processes and standards
• Drive operational excellence across all teams through optimising resource utilisation and continuous improvement in processes and procedures.
• Collaborate with team memeber and staff to leverage team strengths 
• Improve departmental results
• Optimise efficiency and embed correct values
• Nedbank's vision, values and strategy and are measured on delivery against these.
• Drive to execute own planned development.
• Maintain a capable high performing team.
• Build depth of skills and knowledge in the team of managers by sharing knowledge and insight with team members, ensuring mentoring, coaching and day to day activities.
• Ensure continuous improvement goals are achieved by creating an environment whereby self, managers and team are encouraged to challenge the status quo
• Improve productivity and reduce costs by improving work processes through offering innovative ideas and input and soliciting input from managers and teams.
• Contribute to a culture conducive to the achievement of transformation goals and support business strategies that improve the corporate image by ensuring self, managers and team participation in Nedbank culture building initiatives.
• Participate and ensure managers encourage staff to participate and support corporate social responsibility initiatives for the achievement of business strategy (e.g.. Green Strategy).
• Ensure issues raised in culture survey are addressed and results are improved
• Deliver a world class service through others .
• Identify areas of resource inefficiencies and promote optimisation through promoting multi-skilling and addressing capacity gaps by reviewing and improving work processes.

Essential Qualifications - NQF Level

• Advanced Diplomas/National 1st Degrees
• Matric / Grade 12 / National Senior Certificate

Minimum Experience Level

• Minimum 5 years' experience in an Operational Servicing, Risk, or Compliance environment
• Minimum 2 years business banking or small business experience