Fresh Jobs at Discovery Limited

What you will do?

The role will primarily work with cross functional teams across data analytics, actuarial analytics, data science, clinical (coders and doctors), and data engineers in an international team. The objective of the role is to ensure timeous, robust and accurate delivery of relevant data profiling and manipulation methods including responsibility of understanding and owning business logic to create meaningful and useful data assets. Effective communication between a range of stakeholders is vital to ensure delivery.

The ideal person has a passion for data and understand the life journey of data.

The role is based in Sandton, South Africa.

Position(s) are available at both an associate (3-5 years relevant experience) and a senior (5+ years experience) level with compensation and responsibilities reflecting your experience.

Core Responsibilities Include

• Understanding internal lineage of data sets through close collaborations with technology and business intelligence teams
• Mining large structured and unstructured datasets for a multitude of companies with different data structures
• Ownership of data structures and relevant business logic by setting standards and vision for normalised data sets
• Creation and methods for development of scalable and re-usable data marts while understanding key business usage. This includes relevant testing structures to ensure high quality.
• Support the design of data systems to ensure data analytics takes place in an efficient, scalable, and reproducible way
• Usage of data to find new insights to inform healthcare strategies and develop product – there will be a broad range of products to understand from clinical, operations, financial, fraud, digital, sales and marketing, wellness, etc.
• Performing basic data analytics ad hoc to extract core data insights
• Specification of data reports to derive business insights that will meaningfully change the environment
• Present data and model findings in a way that provides actionable insights
• Connecting with a multitude of local and international stakeholders to understand the data, systems, and analytical processes in a healthcare context
• Improve processes and data outcomes where opportunities arise

What You Need To Be Successful

Behavioural skills :

• Communication skills across a wide range of stakeholders
• Ability to work cohesively in a team environment while balancing multiple priorities
• High level of attention to detail, resilience, enthusiasm, energy and drive
• Positive, can-do attitude focused on continuous improvement
• Ability to take feedback and constructive criticism to drive improved delivery
• Rigorous ability to problem-solve and optimise environment
• Excellent co-ordination skills

Technical understanding- a working understanding of the data used in healthcare is optimal as data forms the basis of products, as such the following core understandings are required:

• Proficient in SQL and advanced excel
• Working experience in Python is advantageous
• Proficient experience of the data lifecycle in at least 2 out of the following areas of expertise from clinical, operations, financial, fraud, digital, sales and marketing, wellness, or any relevant dataset in healthcare
• Proficient experience in generation of Datamart’s for healthcare
• Working experience in health outcome indices and metrics and measures
• Knowledge of databases and structures, governance and meta data standards including data architecture principals, ETL/ELT, etc.
• Knowledge of patient health management, provider profiling, healthcare reporting, and other key healthcare technologies etc. is advantageous
• Knowledge of clinical tools including coders, groupers, and classifications is advantageous
• Knowledge of data science in the healthcare space is advantageous
• Knowledge of healthcare benefit pricing, product pricing and other actuarial calculations (reserving, risk rating, etc.) is advantageous
• Experience in Microsoft Azure (Databricks, Synapse, Data Factory, etc.) is advantageous

Qualifications:

• A bachelor's degree in statistics, healthcare related, or similar.
• A master's degree in a related field preferred.
• Experience in healthcare analytics.

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About Health Coaches

Health Coaches offers a service to promote sustained lifestyle change and support through behavioural change, emotional support, benefit navigation, goal setting and tracking in order to decrease the cost of health care and improve a member’s quality of life.

Key purpose

To effectively coach eligible members in various programs ensuring that:

• The coaching program outcomes and objectives are achieved.
• Members achieve sustainable health and lifestyle improvements in addition to their personal key objectives.

Key outputs

• Applying various coaching techniques to allocated members to ensure program and personal goals are achieved
• Building positive relationships to ensure successful outcomes
• Effective planning and organizing of schedules and sessions to optimize program adherence and completion rates.
• Assist members with benefit navigation, referrals and activations to optimize benefits available to them under their scheme and non-scheme products.
• Health and Lifestyle education, tracking and monitoring to achieve sustainable improvements.
• Educate members on how to manage certain chronic diseases to avoid relapses, hospital admissions and disease progression with the necessary referral to the relevant health care professional and or other therapeutic interventions.
• Accurate tracking, reporting and capturing of coaching sessions.
• Meeting set targets: productivity, quality, customer satisfaction scores.
• Calling eligible members to enroll into the various coaching programmes
• Keeping up to date with industry updates and developments
• Applying professional verbal and written communication skills required through all coaching interactions with members.

Competencies

• Written Communications: Is able to write clearly and succinctly in a variety of communications settings and styles; can get messages across that have the desired effect.
• Self-Development: Is personally committed to and actively works on continuously improve him/herself; understands different situations and levels may call for different skills and approaches; works to deploy strengths; works on compensating for weakness and limits
• Action Oriented: Enjoys working hard; is action oriented and full of energy for the things he/she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others
• Interpersonal Savvy: Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
• Learning on the fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything
• Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activities

Qualifications And Experience

• Clinical qualification accredited with a health professions body
• Knowledge of DH and Vitality products, benefits, funding, and policy rules
• Coaching experience advantageous
• Excellent communication skills, written and verbal
• Proficient in MS Excel, Word, PowerPoint

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What you will do?

The role entails building a reusable sustainable framework to ensure collection, processing and availability of high-quality health care data to enable us to achieve the core purpose. The Data Quality Engineer will work collaboratively with the Program Managers, Data Scientists, Data Architects and Data Engineers to ensure trustworthy data in development and in production. Together these teams will enable automated metadata driven data quality frameworks proactively monitoring deviation in data quality and model outputs. The successful applicant will be working within a highly specialized and growing team to enable delivery of trustable data.

The role is based in Sandton, South Africa.

Core Responsibilities Include

• Establish test criteria covering comprehensive monitoring of the accuracy of data that will be used for reporting, analytics, and machine learning
• Establish test criteria for reports and interactive dashboards
• Building a Test Plan that will be a living document reviewed at each phase and updated accordingly
• Review and finalization of the test plan to ensure accuracy of the methodology, test schedule and resource allocations
• Review the test cases and validate it against the requirement ensuring that all changes are implemented.
• Develop and review test scripts to validate it against the test case and ensure that all changes are implemented
• Review test results and validate this against the test scripts and ensure that all changes are
• implemented
• Ensure that all errors are logged, re-tested and closed.
• Manage feedback loop to all stakeholders of the project and development.
• Perform Regression Testing including lite testing to ensure there is no further impact on the system
• Keep all stakeholders informed regarding defects
• Produce a Test Closure Reporting summarizing activities that includes defects logged vs. Fixed, number of test cases executed etc.
• Mobilize sign off by client which includes Data Scientists and Business Users
• Monitor quality of productionized data sets, reports, dashboards and Model predictions
• Work with the Data Architect and Data Engineer to establish an automated framework to monitor production data assets
• Mentoring and Management of a QA team and driving their career development and training

What You Need To Be Successful

• Honours degree in BSc Computer Science or Btech
• 5 to 15 years of experience is preferred
• Expert database knowledge in SQL
• Experience with MS Azure tools is advantageous
• Strong numerical ability
• Strong data analysis capability
• Balancing of downstream assets against upstream data
• Modern Azure Datawarehouse skills is advantageous
• Metadata understanding in the context of ELT or ETL
• DevOps/DataOps and CI/CD experience
• Understanding of ML model process
• Development background

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What you will do?

The Business Intelligence (BI) Visualization developer is responsible for building, implementing, and supporting Microsoft PowerBI solutions on prem and on Azure. The right individual will possess experience in all stages of BI project work from backend database to front end visualization. The BI individual should have a firm grasp of BI implementation methodologies and will have had in-depth experience with the Microsoft BI Stack (SSIS, SSRS and SSAS, Azure Data Factory, Azure Data Lake, Azure Synapse, Azure Analysis Service).

The role is based in Sandton, South Africa.

Core Responsibilities Include

• The BI Visualization developer should understand and have expertise in the various technologies for data visualization
• Interact with Business Analysts and End Users to establish information needs
• Interact with data modelers and cube developers to understand data sources and to communicate dimensional model enhancements based on business needs
• Understand the problem that the business is trying to solve
• Understand how to use data to direct business to underlying issues with proposed intervention through actionable insights on dashboards
• Documenting dashboard content, sources
• Making information intuitive and simplistic through creative visual methods
• Experience with SSAS tabular models
• Working closely with stakeholders in an agile methodology
• Design aesthetically appealing Visuals using data

What You Need To Be Successful

• Honours or Master’s degree in BSc Computer Science or Btech in IT
• 5 to 15 years of relevant experience is preferred
• PowerBI on Cloud is essential
• Creative visualization of data using various components in PowerBI
• Relational database SQL Server, Synapse experience plus Data Lake Gen2
• Experience with Azure analysis services tabular models and SSAS MOLAP cubes
• Dimensional modelling skills
• Report development
• Data Storytelling to solve a business problem using data
• Expert database knowledge in SQL, DAX, and experience with MS Azure
• Modern Azure datawarehouse design skills
• Experience working on large and complex datasets
• DevOps/DataOps and CI/CD experience
• Strong communicator verbally and in writing

To Qualify The Candidate Should Possess The Following Skills

• Analysis and Communication Skills
• Data gathering, research and analytical abilities to develop insightful conclusions and generate solutions to address user needs
• Client engagement to define business problem
• Advising client on how to use data to solve a problem as well as what data is available
• Engaging with Data Engineers to include new data points as per business requirement
• Create written communication materials that effectively summarize findings and support recommendations
• Direct quality assurance and user acceptance testing (Unit and UAT)

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Key Purpose

To attend to applications, incoming e-mails and calls from policyholders, financial advisors, franchises and other companies relating to Legal Transfers. Legal transfers are regarded as Directive 135, Section 14, Divorce Transfers and Death Transfers etc. according to the Pension Funds act, the Long Term Insurance Act, the Taxation Laws amendment act and the Income tax act, notwithstanding any other acts not mention but relevant to the Pension funds.

Meeting minimum volumes required to be completed and taking part in team improvement. The position is also not limited to what is mentioned above.

Areas of responsibility may include but not limited to

• Data capturing and processing of transfer applications within the agreed service levels
• Answering inbound calls from all stakeholders within the agreed service levels
• Making outbound calls to all stakeholders
• All general correspondence including outstanding requirements and queries
• Dealing with queries through to resolution
• Logging all queries and keeping clients updated with query resolution process
• Completing administrative tasks in keeping accurate detailed records of all queries / correspondence
• Routing queries to the correct department where relevant
• Dealing with irate customers
• Service perception survey reporting and feedback
• To develop or suggest improvements to processes or systems
• To keep up to date of product developments in order to provide advise across various products
• Coordinating own and team’s administration
• Working according to set targets and ensuring that customer satisfaction is constantly attained
• Dealing with escalated calls and queries where the core consultant could not provide first time resolution
• Attending to walk-in clients
• Assist with system change testing from time to time where applicable
• Service level maintenance which may require working late from time to time

Personal Attributes And Skillsb

• Drives Results
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Problem Solver

Additional Attributes

• Makes prompt, clear decisions, which may involve tough choices or considered risks.
• Takes responsibility for actions, projects and people.
• Takes initiative, acts with confidence and works under own direction. Initiates and generates activity.
• Upholds ethics and values. Demonstrates integrity.
• Promotes and defends equal opportunities, builds diverse teams.
• Encourages organisational and individual responsibility towards the community and the environment.
• Establishes good relationships with customers and staff.
• Builds wide and effective networks of contacts inside and outside the organisation.
• Relates well to people at all levels. Uses humour appropriately to enhance relationships with others.
• Makes a strong personal impression on others.
• Gains clear agreement and commitment from others by persuading, convincing and negotiating. Promotes ideas on behalf of self or others.
• Manages conflict. Makes effective use of political processes to influence and persuade others.
• Analyses numerical data, verbal data and all other sources of information.
• Breaks information into component parts, patterns and relationships.
• Probes for further information or greater understanding of a problem.
• Makes rational judgements from the available information and analysis.
• Produces workable solutions to a range of problems. Demonstrates an understanding of how one issue may be a part of a much larger system.
• Focuses on customer needs and satisfaction.
• Sets high standards for quality and quantity.
• Monitors and maintains quality and productivity.
• Works in a systematic, methodical and orderly way. Consistently achieves project goals.
• Appropriately follows instructions from others without unnecessarily challenging authority.
• Follows procedures and policies.
• Keeps to schedules.
• Arrives punctually for work and meetings.
• Demonstrates commitment to the organisation.
• Complies with legal obligations and safety requirements of the role.
• Adapts to changing circumstances. Accepts new ideas and change initiatives. Adapts interpersonal style to suit different people or situations. Shows respect and sensitivity towards cultural and religious differences. Deals with ambiguity, making positive use of the opportunities it presents.
• Works productively in a high-pressure environment. Keeps emotions under control during difficult situations. Balances the demands of a work life and a personal life. Maintains a positive outlook at work. Handles criticism well and learns from it.
• Ability to operate in a pressurised environment
• Ability to function in a team, be self-motivated and disciplined
• Ability to lead others in a constructive way and help them grow
• Ability to identify and implement process optimizations
• Ability to communicate effectively both verbally and in writing
• Ability to manage deadlines and plan, organise and control work-flow
• Ability to investigate and find a resolution
• Ability to inspire
• Ability to plan and organize

Education And Experience

• Matric
• 2 years experience in the financial services industry
• 2 years call centre experience
• Excellent verbal and numeric ability.
• Experience within LISP Industry
• Excellent communication skills and comprehension.

Computer Literacy in the following:

• MS Outlook
• MS Word
• Excel

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Benefits

Discovery Employee Benefits Business Analyst About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key Purpose of the role The Business Analyst works as a liaison among stakeholders in order to elicit, analyse, communicate and validate requirements for changes to business processes, policies and information systems. Translating those system requirements into functional specifications that are used by developers to craft a technical solution. Ensure High-Level testing is done against the requirements to make sure that the solution is solving the needs addressed and gathered during the analysis phase. The Business Analyst may be asked to participate in creating User Acceptance Test Scripts. The Business Analyst is a critical liaison between the Project Manager and the Technical teams and is expected to work across multiple business areas and teams to support the Group’s shared value model. Areas of responsibility may include but not limited to Planning

• Participate in high level planning sessions
• Create a requirements management plan (where required)
• Facilitate the development of a Business Case

Information Gathering

• Interview Stakeholders
• Interview Users

Requirements Gathering

• Facilitate requirements gathering sessions
• Document Business Requirements
• Walk-through the Business Requirements with the business
• Verify Requirements
• Finalise and obtain approval of Business Requirements
• Develop Requirements traceability
• Participate in requirement gathering sessions initiated for Group projects
• Review requirement specifications from peers

Functional Requirements

• Joint Application Design (JAD) sessions with technical team to create functional specifications
• Work with the business and technical teams to validate functional specifications
• Finalise and obtain approval of Functional Requirement specifications
• Create User Acceptance test scripts (where required)
• Conduct User Acceptance testing UAT session with Users (where required)
• Obtain approval of UAT conducted

Communication

• Assist with User guide documentation (where required)
• Publish release notes (where required)
• Provide regular updates to PM on BA deliverables
• Effective communication with the Technical teams

Personal Attributes and Skills

The Successful Candidate Must Demonstrate The Following Competencies

• Communication Skills: able to communicate clearly both verbally and in writing.
• Reporting Skills: ability to consolidate information and compile reports reflecting the necessary relevant information
• Ability to communicate logically and objectively is essential components of this role.
• Attention to detail
• Very organised
• Conflict Management
• Expresses opinions, information and key points of an argument clearly.
• Probes for further information or greater understanding of a problem.
• Relates well to people at all levels.

Technical Skills:

• Project Management, SQL queries, Business Writing Skills, Presentation and Facilitation Skills
• Solution Architecture, Process Mapping, Entity Diagram mapping
• Software testing pack design, functional testing

Education and Experience

• Informatics or Other Relevant Degree
• Advanced UML course, BPMN Course, PM training or qualification
• Certificate in Business Analysis or Advanced Certificate in Business Analysis
• More than 3 years’ experience as a Business Analyst
• Testing experience essential
• Business experience & product knowledge advantageous
• Understanding of Agile methodologies (preferably Scrum) and knowledge of the full project lifecycle