Jobs at MiWay Insurance Limited

Job Description

• Our Business Insurance department is looking for a Quality Assurance Manager to take ownership of the Quality Assurance team. This role focuses on ensuring consistency across the different departments and processes, specifically liaising between Quality Assurance, Compliance, and Training.

Minimum qualifications required

• Standard10/Matric/NQF 4
• RE 5
• Full FAIS qualification
• Business Management qualification (advantageous)

Minimum experience required

• Minimum of 5 years’ experience in a Quality Assurance role 
• Minimum of 3 years’ Team Leader/Management experience in a Quality Assurance role or related role
• Minimum 3 years short-term Insurance experience

Deliverables include, but will not be limited to:

• Ensure that monthly QA targets are met for Tied agents, call center sales, and corporate audits
• Ensure that monthly calibration targets are met
• Conduct monthly calibration coaching sessions with QA team
• Ensure that corrections are carried out on policies where errors have been identified

Essential requirements

• Excellent verbal and written communication skills
• Ability to work independently
• Excellent people skills
• Strong analytical ability
• Attention to detail and able to work under pressure
• Must be highly proficient in dealing with clients at all levels
• Commitment to personal and team goals
• Professionalism
• Presentable
• Ability to apply business rules and processes
• Good negotiating skills

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Minimum Qualification Required

• Grade 12/Standard 10/NQF 4 

Minimum Experience

• Minimum 5 years short-term insurance experience
• Minimum 5 years Claims experience
• Minimum 3 years Claims Investigations experience
• Solid understanding of claims systems and claims procedures: inclusive of claims, investigations, and legal department processes
• Commercial and Personal line Claims experience will be required

Deliverables include, but will not be limited to

• Managing validations of commercial and personal line claims, all skill sets.
• Reaching company goals and targets set for the Commercial and Personal line Investigations department.
• Administering assigned claims and set tasks.
• Managing client and broker expectation. 
• Maintaining set timelines on the processing of claims. 
• Maintaining relationships with Brokers from a Claims perspective.
• Knowledgeable on Broker procedures.
• Foster a positive work relationship with Underwriters.

Competencies Required

• Must be highly proficient in dealing with clients at all levels
• Comprehensive knowledge of legal liability and state regulations
• Thorough knowledge of claims investigation techniques 
• Excellent written and verbal communication skills
• Attention to detail 
• Strong administration skills
• Self-motivated, inspire others 
• Motivation and desire to excel
• Problem solving skills and solution oriented 
• Flexibility
• Ability to multi-task and cope with pressure 
• Ability to perform under pressure
• Meeting deadlines
• Proper time management
• Commitment to personal and team goals
• Professionalism
• Ability to apply business rules and processes
• Excellent interviewing skills
• Provide technical guidance to team members