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Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
Job Description
We support our bright young talent with a collaborative, open culture where you have a voice and bring your great ideas to life. After an immersive Consulting 101 training boot camp, you’ll be exposed to some of the offerings and industries within Deloitte Consulting. This will enable you to make an informed decision on where your passion lies and to become a wellrounded Consultant.
You will be an integral part of the team from day one, working facetoface with leaders or clients on projects in Consulting. This is an opportunity for you to become a highly soughtafter Deloitte Consultant, offering a skillset underpinned by global excellence and a wellrecognised brand.
Qualifications
We encourage applications from a diverse range of degrees, with strong academic results, such as:
- Engineering – all streams
- Computational and Applied Mathematics/Statistics
- Actuarial Science
- Information and Systems/ Technology
- Business Science and Finance
- Computer Science
- Economics
- Industrial & Organisational Psycholog
Additional Information
Our success lies in the diversity of our people, who look at complex issues through a different lens.
The Deloitte Consulting DNA:
- Selfmotivated
- Analytical
- Flexible
- Resilient
- Intellectually curious
- Proactive
- Collaborative
- Creative problem solvers
- Community Impact Maker
*Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.
NB: Your application will only be considered complete if you attach ALL of the following documents:
- Full CV
- Copy of ID document
- Copy of matric certificate
- Copy of university academic transcripts
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About the job
Company Description
- Deloitte is a leading global provider of audit and assurance, consulting, financial advisory, risk advisory, tax and related services. Our global network of member firms and related entities in more than 150 countries and territories (collectively, the “Deloitte organization”) serves four out of five Fortune Global 500® companies. Learn how Deloitte’s approximately 312,000 people make an impact that matters at www.deloitte.com.
About The Division
As Africa Technology Services (ATS), our objective is to provide the firm and our people with the means, knowledge and technical support to fulfil our professional responsibilities. The ATS division serves as a support function at Deloitte and is comprised of the following teams:
- PMO – Project Management Office
- BMS – Business Management Services
- SAP – Systems, Applications and Products
- IAAS - Infrastructure as a service
- BSASI – ATS Business Analysis
- CAD - Centre of Application Development
- USS – User Support Services
We are committed to empowering the firm by establishing an environment of continuous learning, challenging experiences, and enriching career opportunities. We are connected by a collaborative culture that fosters integrity, outstanding value, and strength from cultural diversity.
What impact will you make?
Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.
Job Description
Main Purpose
- Under direct supervision performs simple, onsite hardware, software and peripheral updates and repair in an organisation within a predefined SLA. Responsible for troubleshooting and repair of computer systems and peripheral equipment located throughout the organisation. Provides adhoc end user training on the use of systems
Key Performance Areas
Strategic Impact
- Under supervision, provides user support on IT queries in respect of hardware and software issues
- Client Impact: External/Internal
- Solves user queries remotely within SLA
- Escalates issues to technical experts that cannot be solved
- Operational Effectiveness
- Works collaboratively with ATS team to ensure calls are closed in the shortest possible time span
- Logs calls accurately with all detail onto system
- Tracks queries through to resolution and closes them on logging system
- Assists team members as required
- Remains aware of risk in area of expertise in alignment with Deloitte policies and processes
- Assists users through transfer of knowledge on MS Office Suite, IT processes and procedures
- Development/Growth of Team
- Actively works to address identified development areas
- Cultivates ability to give effective development feedback both upwards and to peers
- Budgets and Forecast
- Effective use of time, equipment and resources
- Differentiators for this specific role
- Create and Maintain client relationship
- Install and configure of standard hardware & software
- Maintain a tidy environment
- Administration and filing for IT service desk
- Manage third party calls
- Filling in for absent colleagues
- Monitoring of SLA of calls ( SLA 98%)
Leadership Capabilities
- Living our Purpose - Builds own understanding of our purpose and values; explores opportunities for impact
- Influence - Actively focuses on developing effective communication and relationship-building skills
- Performance drive – Understands expectations and demonstrates persona accountability for keeping performance on track
- Strategic direction - Understands how their daily work contributes to the priorities of the team and the business
- Talent development - Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
Competencies
- Technical Competencies
- Basic technical knowledge in Microsoft Office suite and operating system
- Working knowledge of networks, IT infrastructure and applications
- Behavioural Competencies
- Good communication skills, both written and verbal
- Problem solving ability
- Interpersonal and relationship building skills
- Client delivery focus
- Adaptable
- Focus on quality and awareness of risk
- Desire to develop self
- Business acumen
Required
Qualifications
- Comptia A+ and/or N+ certification
- 1 year in IT support
- Desired
- Starting Microsoft certification, Degree or Diploma (in some countries in Africa)
- Experience preferably within large corporate
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