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Nedbank Group Limited is a bank holding company that operates as one of the four largest banking groups in South Africa. The company's shares have been listed on the JSE Limited since 1969. The group offers a wide range of wholesale and retail banking services through four main business clusters, namely Nedbank Corporate and Investment Banking, Nedbank Retai...
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Job Purpose
- To embed yourself into a long-lived Asset Squad within the Payments Domain, fully adopting and embracing “You build It, You Run It, You Own It”. Particate in both change the bank (modernisation) and run the bank (stability, health and client experience) for the Asset at Squad and Enterprise level. Drive built in quality through a Product approach with an Entrepreneurial mindset. Ensure proper end-to-end engineering by understanding the as-is and the to-be with a bias towards straight through processing (STP), automation, and optimisation. Embed CX and UX by understanding and leading Change and Commercialisation activities. Influence and embrace continuous learning and act as a leader across associated COE’s, Squad’s and the stakeholder communities.
Job Responsibilities
- Provide guidance to stakeholders in terms of in-depth subject matter expertise and experience
- Guide and practice built in quality, end-to-end process engineering and a product first approach to ensure effective commercialisation
- Adopt the 3-amigos approach and work closely with Engineering, and Quality Assurance
- Influence Engineering with Client, Product and Commercial context to assist with design approaches and standards
- Collaboration with the Squad and technical consultants to ensure well-constructed roadmaps are in place
- Work within governance and compliance frameworks of the organisation
- Conduct research and development experimentation to test thinking regarding technology or domain applicability, entrenching yourself into the Squad and building strong domain IP
- Ensure deep understanding of technology or domain requirements to influence Engineering and Quality assurance on end-to-end flows, optimisation opportunities and straight through processing objectives to support an enhanced client and user experience
- Assist with and apply troubleshooting to resolve issues experienced
- Evaluate and influence Product decisions and roadmaps, always ensuring that end-to-end context is considered
- Evaluating risks and impacts on technology or domain and participate in risk mitigation process across the value chain
- Stay abreast of developments in field of expertise and bring forth insights for continuous improvement
- Ensure personal growth and enable effectiveness in performance of roles and responsibilities
- Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
- Participate and support corporate responsibility initiatives for the achievement of business strategy
- Seek opportunities to improve business processes, models and systems though agile thinking.
- Conduct self-development both by mentoring others and being mentored
- Facilitate User Stories/requirements (ensure transformation is embedded)
- Analyse scenarios and facilitate insights
- Compile Business Solution/Business Capabilities required for transform solution
- Create consistent enterprise capabilities and flows
- Synthesise insights using tools to analyse data and scenarios
- Conduct end-to-end design of flows
- Conduct end-to-end re-engineering of processes in order to drive efficiencies & effectiveness (STP, automation and removal of waste, exceptions and rework)
- Understand as-is versus to-be, assisting with defining the problem statement
- Time standards and ABC (understand cost to serve)
- Custodian of CX and UX
- Ensure day 0 and day 1 readiness (Enablement, training, access and skill set up)
- Change management: Users buy in of changes
- Ensure Input-Output accountabilities are clear
- Ensure business support match CX
Essential Qualifications - NQF Level
- Matric / Grade 12 / National Senior Certificate
Preferred Qualification
- Bachelor’s Degree Information Systems & Technology/ Industrial Engineering or equivalent
Preferred Certifications
- Certifications in Lean/ Six Sigma or process engineering disciplines
- Certifications in Scaled Agile Framework (SAFe)
- Certifications in Agile Business Analysis or similar
- Certifications in Change Management/ Commercialisation or similar
Minimum Experience Level
- 5 – 7 years’ experience in an IT or Product environment with at least 2 years in a Senior role and at least 3 – 5 years within a specialised Product area.
- Experience within a Payments domain would be beneficial to the position
Types of Exposures
- Agile Project delivery
- Business Analyst
- Product Ownership
- Process Engineering
- Change Management & Commercialisation
- Client and User Experience
- Complex Execution and contracting models
- Vendor Management and synchronisation of working agreements
Technical / Professional Knowledge
- Banking knowledge
- Payments knowledge
- Business acumen
- Business principles
- Business writing
- Change Management
- Industry trends
- Principles of financial management
- Principles of project management
- Research methodology
- Cluster specific Operational knowledge
- Data analysis and interpretation
- Product trends
- Mentoring and coaching
- Industry best practices and frameworks
- Specific IT product knowledge
- Business consulting, facilitation and negotiation
- Relevant Governance controls and regulatory knowledge
- Information technology concepts
- Systems devleopement lifecycle
- Scaled Agile Framework
- Agile Business Analysis
- Process Engineering & Modelling
- JIRA proficiency
- Confluence proficiency
Behavioural Competencies
- Decision Making
- Courage
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
- Emotional Intelligence Essentials
- Resolving Conflict
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
- 8-10 years relevant sector / industry experience
Technical Competencies
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products within Power and Infrastructure sectors.
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Essential Qualifications
- Honour’s Degree in Business or equivalent
Minimum Experience Level
- 8 -10 years’ experience in managing in a similar or related industry
- 8 - 10 years client sales experience
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors.
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 8 -10 years’ experience in managing in a similar or related industry
Technical Competencies
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Minimum Experience Level
- 8 -10 years’ experience in managing in a similar or related industry
Technical Competencies
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors.
Job Responsibilities
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive financial objectives supporting the organisational budgeting process through pipeline development and conversion across sector and clients to ensure budget gaps are filled.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
- Drive teams to build and maintain effective professional relationships with low to high value profile clients through continuous contact management.
- Deliver a world-class service by ensuring a client centric culture.
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
- Drive excellence in strategy execution by integrating people, processes, management, systems and measurements
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred strategy.
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Consistently contribute to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
- Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
- External & Internal stakeholder management through effective reporting and communication across Nedbank
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Monitor compliance to applicable operational and legislative requirements.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
Preferred Qualification
- Masters Degree in Commerce
Minimum Experience Level
- 8-12 years relevant sector / industry experience
Technical / Professional Knowledge
- Banking procedures
- Business Acumen
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Relevant software and systems knowledge
- Risk management process and frameworks
- Business writing skills
- Cluster Specific Operational Knowledge
Behavioural Competencies
- Customer Focus
- Work Standards
- Building partnerships
- Advancing Sales Discussions
- High-Impact Communication
- Managing Work
- Sales Disposition
- Sales Negotiation
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors.
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive financial objectives supporting the organisational budgeting process through pipeline development and conversion across sector and clients to ensure budget gaps are filled.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfoio optimisation and ensuring commercialisation.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Consistently contribute to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
- Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Monitor compliance to applicable operational and legislative requirements.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 8-12 years relevant sector / industry experience
Technical Competencies
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- Drive client value creation by supporting the principal bankers in a holistic manner through overall client CVP management in line with cluster goals whilst ensuring effective client engagements and output delivery.
Job Responsibilities
- Execute on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Deliver against financial objectives supporting the organisational budgeting process through pipeline development and conversion across sector and clients to ensure budget gaps are filled.
- Execute on the identified product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all products within the sector and area of focus.
- Prepare client briefs to ensure meaningful client engagement.
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach by increasing product penetration and share of wallet.
- Run analysis to enable understand the client's business and ensure accuracy and validity of client information provided for business purposes.
- Consistent monitoring and updating of client information on CRM to ensure data points correctly reflect the latest status of client/pipeline/deal.
- Deliver a world-class service by ensuring a client centric culture.
- Execute on vision with a long-term strategic framework across sector and client whilst incorporating client value chain management.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Ensure alignment and execution of strategic initiatives and projects.
- Drive excellence in strategy execution by integrating people, processes, management, systems and measurements
- Influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred strategy.
- Collaborate with stakeholders for commercialization, compliance, people, technology, support, operationalization, value management and servicing.
- Prepare documentation for contribution to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
- Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
- External & Internal stakeholder management through effective reporting and communication across Nedbank.
- Ensure reporting to and from industry and sector bodies and create feedback loop into product development or enhancement.
- Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Ensure adherence to applicable operational and legislative requirements.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management
Preferred Qualifications
- Bachelors degree in business or equivalent
Minimum Experience Level
- 3-5 years relevant sector / industry experience (Financial Services or other)
- 3-5 years client sales experience
Technical / Professional Knowledge
- Business principles
- Business terms and definitions
- Business writing
- Data analysis
- Governance, Risk and Controls
- Industry trends
- Microsoft Office
- Principles of project management
- Relevant regulatory knowledge
- Oral and written communication techniques
Behavioural Competencies
- Communication
- Continuous Learning
- Collaborating
- Stress Tolerance
- Quality Orientation
- Technical/Professional Knowledge and Skills
go to method of application »
Job Purpose
- Grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain as per cluster goals and business commerciality. Networking and Client ownership to maximise sales across all TS-products in respective sectors.
Job Responsibilities
Financial
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, portfolio optimisation and ensuring commercialisation.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
Customer
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients though a sector specialist sales approach, by increasing product penetration and share of wallet,
- Build a strategic operating framework to ensure understanding the client's business, and ensure accuracy and validity of client information provided for business purposes,
Client Value Proposition
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
Stakeholder Management
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
Sector
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
Risk, Internal Audit & Compliance
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Accountability of Risk, Internal Audit and Compliance.
People And Career Development
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 8-12 years relevant sector / industry experience
Technical Competencies
- Digital culture
- Technical product knowledge
- Strategic planning
- Budgeting
- Change management
- Principles of project management
- Leadership skills
- Risk Management
- Performance management
- Business Principles
Behavioural Competencies
- Customer Focus
- Driving Innovation
- Decision Making
- Hyper Collaboration
- Strategic Influence
- Leadership Disposition
go to method of application »
Job Purpose
- To support business by ensuring relevant processes are administered in line with policies and standards whilst meeting business requirements. Manage the availability of office inventory and consumables to enable the fulfilment of business objectives.
Job Responsibilities
Financial
- Minimise financial and reputational risk by ensuring the accuracy of processing activities
- Execute on financial objectives supporting the organisational budgeting process through driving reporting and monitoring of organisational financial performance
- Execute on the identified client value chain improvements and minimise operational costs
Office Management
- Ensure the execution of accurate and timeous invoice processing and escalate exceptions for remedial action
- Support divisional executives and heads with finalization of travel and related activities
- Ensure the availability of office stationery and other consumables to support business objectives
Stakeholder Management
- Meet the internal and external client service standards by communicating with stakeholders accordingly and processing request and activities within agreed SLAs
- Build relationships to enable the effective negotiation with relevant stakeholders on behalf of the client to meet the client’s requirements in a mutually beneficial way.
- External & Internal stakeholder management through effective reporting, communication and responding to queries
Industry
- Keep abreast of legislation and other changes that impact on the role through relevant newsletters, websites and attending internal briefing sessions
- Drive performance against targets set for regulatory compliance, risk management/risk appetite, internal audit, market conduct and other business process obligations
- Ensure operationalisation & change management of industry, regulation, and compliance requirements
Risk, Internal Audit & Compliance
- Prevent and minimise risk by checking and validating activities according to policies and procedures
- Ensure relevant processes are administered by following procedures and timeously report discrepancies
- Accountability of Risk, Internal Audit and Compliance
Career Development
- Ensure continuous development and application of administration principles and methodologies
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management
Essential Qualifications - NQF Level
- Diploma
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- 3-5 years in business administration
Technical / Professional Knowledge
- Administrative procedures and systems
- Data analysis
- Microsoft Office
- Relevant regulatory knowledge
- Business writing skills
- Relevant system knowledge
Behavioural Competencies
- Adaptability
- Communication
- Collaborating
- Decision Making
- Stress Tolerance
- Work Standards
- Building Trusting Relationships
- Managing Work
go to method of application »
Job Purpose
Manage Principals that are responsible for networking and client ownership to maximise sales across all TS-products in the respective sectors. Through ownership of key clients and management of Principals grow the Transactional Services franchise by providing optimal client experience through targeted solutioning and effective relationship management in the value chain, as per cluster goals and business commerciality.
Job Responsibilities
- Manage and deliver on the transactional services P&L by growing number of clients and increasing market share to achieve the agreed financial objectives within Transactional Services and CIB.
- Drive financial objectives supporting the organisational budgeting process through pipeline ownership and conversion across sector and clients, to ensure budget gaps are filled.
- Drive, develop and manage client growth by identifying product opportunities to grow primary banker status, delivering on portfolio optimisation and ensuring commercialisation within the region.
- Manage the full transactional value chain and profitability of all clients within the sector and area of focus.
- Maintain consistent client engagements to build networks and create effective client relationships to enable sustainable sales growth.
- Meet the needs of new and existing clients, though a sector specialist sales approach, by increasing product penetration and share of wallet.
- Drive business vision with a long-term strategic framework across sector whilst incorporating client value chain management.
- Drive the Digital first strategy creating cohesion between segment, channel, and product.
- Deliver solutions that meet & exceed client needs by understanding and evaluating the client's business through problem statement identification and articulation.
- Optimise client experience and productivity by ensuring alignment and execution of strategic initiatives and product mix.
- Drive excellence in strategy execution by integrating people, processes, management, systems and measurements.
- Lead and influence collaboration across TS, cluster and juristic to achieve the distinctive client-centred strategy.
- Collaborate with stakeholders for commercialisation, compliance, people, technology, support, operationalisation, value management and servicing.
- Consistently contribute to pricing, pipeline, CST and sector meetings with shared accountability of lead generation and acquisition conversion.
- Ensure a feedback loop to product sales experts with regards to client needs, issues, pipeline and industry developments to ensure CVP differentiators and target alignment.
- Drive Performance by leading, directing and guiding teams in prioritising and executing identified leads and pipeline.
- Build and maintain proactive and constructive relationships with internal and external clients and stakeholders (Credit, Investment Banking, Property Finance and Client Coverage) through regular engagement and knowledge sharing.
- Ensure reporting to and from sector bodies and create feedback loop into product development or enhancement.
- Make recommendations for alternate improvements to the business by reviewing non-performing areas.
- Maintain competency through keeping up to date with industry trends and legislation in relevant sectors of focus.
- Understand and apply the bank's risk and credit policy and manage client expectations accordingly whilst ensuring timeous submission of required input for credit evaluation, and legal documentation.
- Prevent loss and risk, enforce internal controls and ensure staff adherence through the implementation of effective management processes.
- Plan and monitor development by scheduling and tracking team progress against performance.
- Manage team effectively and efficiently across the HR value chain including recruitment, performance management, retention of critical staff, succession planning and coaching and talent management.
- Improve personal capability and stay abreast of developments in field of expertise by identifying training courses and career progression opportunities for self with input from management.
Essential Qualifications - NQF Level
- Professional Qualifications/Honour’s Degree
- Advanced Diplomas/National 1st Degrees
Minimum Experience Level
- Minimum 8 - 10 years experience in Banking or Financial Services Industry, with at least 5 years experience in general management and managing teams
Technical / Professional Knowledge
- Business administration and management
- Communication Strategies
- Governance, Risk and Controls
- Nedbank systems
- Nedbank vision and strategy
- Negotiation techniques
- Principles of project management
- Relevant Nedbank product knowledge
- Relevant regulatory knowledge
- Nedbank culture
Behavioural Competencies
- Aligning Performance for Success
- Building Partnerships
- Coaching
- Communication
- Guiding Team Success
- Delegation and Empowerment
Method of Application
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