Technology/Domain Specialist I at Nedbank

Job Purpose

• To embed yourself into a long-lived Asset Squad within the Payments Domain, fully adopting and embracing “You build It, You Run It, You Own It”. Particate in both change the bank (modernisation) and run the bank (stability, health and client experience) for the Asset at Squad and Enterprise level. Drive built in quality through a Product approach with an Entrepreneurial mindset. Ensure proper end-to-end engineering by understanding the as-is and the to-be with a bias towards straight through processing (STP), automation, and optimisation. Embed CX and UX by understanding and leading Change and Commercialisation activities. Influence and embrace continuous learning and act as a leader across associated COE’s, Squad’s and the stakeholder communities.

Job Responsibilities

• Provide guidance to stakeholders in terms of in-depth subject matter expertise and experience
• Guide and practice built in quality, end-to-end process engineering and a product first approach to ensure effective commercialisation
• Adopt the 3-amigos approach and work closely with Engineering, and Quality Assurance
• Influence Engineering with Client, Product and Commercial context to assist with design approaches and standards
• Collaboration with the Squad and technical consultants to ensure well-constructed roadmaps are in place
• Work within governance and compliance frameworks of the organisation
• Conduct research and development experimentation to test thinking regarding technology or domain applicability, entrenching yourself into the Squad and building strong domain IP
• Ensure deep understanding of technology or domain requirements to influence Engineering and Quality assurance on end-to-end flows, optimisation opportunities and straight through processing objectives to support an enhanced client and user experience
• Assist with and apply troubleshooting to resolve issues experienced
• Evaluate and influence Product decisions and roadmaps, always ensuring that end-to-end context is considered
• Evaluating risks and impacts on technology or domain and participate in risk mitigation process across the value chain
• Stay abreast of developments in field of expertise and bring forth insights for continuous improvement
• Ensure personal growth and enable effectiveness in performance of roles and responsibilities
• Contribute to the Nedbank Culture building initiatives (e.g. staff surveys etc.).
• Participate and support corporate responsibility initiatives for the achievement of business strategy
• Seek opportunities to improve business processes, models and systems though agile thinking.
• Conduct self-development both by mentoring others and being mentored
• Facilitate User Stories/requirements (ensure transformation is embedded)
• Analyse scenarios and facilitate insights
• Compile Business Solution/Business Capabilities required for transform solution
• Create consistent enterprise capabilities and flows
• Synthesise insights using tools to analyse data and scenarios
• Conduct end-to-end design of flows
• Conduct end-to-end re-engineering of processes in order to drive efficiencies & effectiveness (STP, automation and removal of waste, exceptions and rework)
• Understand as-is versus to-be, assisting with defining the problem statement
• Time standards and ABC (understand cost to serve)
• Custodian of CX and UX
• Ensure day 0 and day 1 readiness (Enablement, training, access and skill set up)
• Change management: Users buy in of changes
• Ensure Input-Output accountabilities are clear
• Ensure business support match CX

Essential Qualifications - NQF Level

• Matric / Grade 12 / National Senior Certificate

Preferred Qualification

• Bachelor’s Degree Information Systems & Technology/ Industrial Engineering or equivalent

Preferred Certifications

• Certifications in Lean/ Six Sigma or process engineering disciplines
• Certifications in Scaled Agile Framework (SAFe)
• Certifications in Agile Business Analysis or similar
• Certifications in Change Management/ Commercialisation or similar

Minimum Experience Level

• 5 – 7 years’ experience in an IT or Product environment with at least 2 years in a Senior role and at least 3 – 5 years within a specialised Product area.
• Experience within a Payments domain would be beneficial to the position

Types of Exposures

• Agile Project delivery
• Business Analyst
• Product Ownership
• Process Engineering
• Change Management & Commercialisation
• Client and User Experience
• Complex Execution and contracting models
• Vendor Management and synchronisation of working agreements

Technical / Professional Knowledge

• Banking knowledge
• Payments knowledge
• Business acumen
• Business principles
• Business writing
• Change Management
• Industry trends
• Principles of financial management
• Principles of project management
• Research methodology
• Cluster specific Operational knowledge
• Data analysis and interpretation
• Product trends
• Mentoring and coaching
• Industry best practices and frameworks
• Specific IT product knowledge
• Business consulting, facilitation and negotiation
• Relevant Governance controls and regulatory knowledge
• Information technology concepts
• Systems devleopement lifecycle
• Scaled Agile Framework
• Agile Business Analysis
• Process Engineering & Modelling
• JIRA proficiency
• Confluence proficiency

Behavioural Competencies

• Decision Making
• Courage
• Stress Tolerance
• Quality Orientation
• Technical/Professional Knowledge and Skills
• Emotional Intelligence Essentials
• Resolving Conflict