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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Main Purpose
- This position will be suited to an experienced person who has the ability to be a Parts Admin computer literate in knowledge of Kerridge, ETKA and be able to build and maintain good relationships with the relative stakeholders.
Specific Role Responsibilities
- Capture parts transactions on the Kerridge accounting system and the original equipment manufactory system called ETKA
- Ensure fast moving parts order is automated by the systerm
- Ensure stock levels are maintained for availability purposes to be distributed to internal customers
- Pick parts accordingly, and issue to technician timeously as per job cards
- Provide advice and report on transactional and process activities within set guidelines to provide timely information for decision making.
- Order parts not kept in stock once authorised by Service advisor.
- Accurately reconcile transaction records of parts, products and accessories in order to enable verification of the validity of transactions.
- Adhere to legal compliance to the FICA regulation, POPI Act, Customer Protection Act, Health and Safety requirements
- Resolve workshop complaints, ensuring problems are addressed in a timely and accurate manner
- Monitor and report on trends and anomalies in respect of parts, products and accessory consumption and make recommendations for improvement
- Contribute to a culture of customer service excellence, which builds positive relationships & provides opportunity for feedback & exceptional service.
Qualifications and Experience
- 3 years Parts Warehousing Experience essential
- A minimum of Grade 12.
- Computer literate in Kerrdge.
- Excellent communication skills
- Relationship management, peers, staff, suppliers and OEM
- VWSA, ETKA experience will be preferable
- Must be able to start immediately.
Skills and Personal Attributes
- Team
- Meticulous
- dentifies problems or challenges in a situation and report
- The ability to identify automotive parts and knowledge of automotive parts and accessories
- Proficient knowledge about the structure and basic operations of vehicles and components
- Displays a clear understanding of the process and procedures involved in sales administration.
- Applies elementary concepts of knowledge / skill to develop activities assigned under supervision.
- Sound knowledge of operating systems Kerridge and ETKA will be an advantage.
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Job Description
- The successful candidate will be responsible to deliver sales in order to process sales of new vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
Processes and governance
- Identify and apply known solutions to operational problems and escalate unresolved issues
- Deliver on agreed performance targets according to set procedures and service level agreement
- Report on transactional activities to provide timely information for decision making in area of accountability
- Execute work in line with governance and compliance processes
- Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales
- Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act
- Process all leads of prospective customers and follow-up on possible sales
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets
- Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
Finance
- Execute work activities effectively and efficiently in order to prevent financial losses
Client/Customer
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
Qualifications and Experience
- Matric certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Developing sales
- Making a Sale
- Persuasive Selling Skills
- Product and or service knowledge
- Trust and Integrity
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Position Overview
- The purpose of the position is to inspect and examine damaged vehicles as well as accurately and timeously determine required repairs and the related costs whilst adhering to administrative requirements and agreed standard operating procedures.
Specific Role Responsibilities
- Examine damaged vehicle to determine extent of structural, body, mechanical, electrical or interior damage.
- Using standard repair and parts manual to estimate the parts require to repair the damage to the vehicle.
- Using standard parts costing manuals to provide written estimate of total cost of vehicle repair.
- Evaluate the financial practicality of the vehicle repair comparing it to the payment of the financial value of the vehicle before the accident.
- Escalate unresolved issues to management team.
- Identify and develop solutions to improve operational service and quality delivery.
- Adhere to standard operating procedures within the area of accountability.
Qualifications and Experience
Minimum Experience
- 2-3 years' experience in identification of structural, body, mechanical, electrical or interior vehicle damage and quoting/estimating for repairs within a similar environment.
- 2 years Audatex system experience - an advantage
Minimum Qualification
Minimum Requirements
- Valid, unendorsed code 8 driver’s license.
- Computer literate: an intermediate level of MS Excel – essential.
Skills and Personal Attributes
Competencies:
- Communication skills
- Knowledge of automotive estimating costs and resources
- The ability to interpret and capture information correctly.
- The ability to inspect and judge extent of vehicle damage
- Scrupulous attention to detail
- Numerical Literacy/Calculations
- Computer Literacy: Intermediate Excel proficiency is essential.
- Client focus
- Planning and organizing
- Results oriented
Personal Attributes:
- Committed
- Professional
- Resilient
- Punctual
- Emotional control when dealing with clients, superiors and colleagues.
- Project a professional, mature and positive image in all interactions.
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Position Overview
- The purpose of this position is to formulate tactical strategy and associated delivery plans through the achievement of the business’ objectives.
Specific Role Responsibilities
- Improve the quality of customer service and retention by enhanced facilities, improved technical skills and current marketing methods
- Ensure high standards of quality workmanship
- Maintain effective control of expenses in line with budget objectives by monthly examination of management accounts
- In conjunction with the achievement of labour efficiency targets, maintain workshop productivity records to monitor the effective use of labour
- Ensure all workshop equipment is maintained as per requirements
- Monitor all training requirements to provide satisfactory levels of skill, job satisfaction and cost-effective development of key personnel
- Establish adequate safety and security procedures to protect property and company personnel
- Ensure adequate maintenance of tools, equipment and other materials
- Maintain good liaison with all other departmental managers
- Resolving of customer complaints, as and when required
- Plan, initiate and promote sales campaigns
- Ensure the most effective use of resources.
Qualifications and Experience
Minimum Experience
- 3 years’ experience in a similar environment, of which at least 1 year in a leadership position.
Minimum Qualification
Marketing / Sales Qualification
Minimum Requirements
- Code 8 driver’s license
- Thorough understanding of Dealership Aftersales functions.
- MS Office with intermediate level Excel skills as minimum.
- Knowledge of the area’s most spoken languages an advantage.
Skills and Personal Attributes
Competencies:
Good communication skills
- Interpersonal skills, articulate and well-spoken with internal and external customers on all levels, able to create and maintain stakeholder relationships.
Numerical Reasoning
- Sound Judgement
- Query Resolution skills
Conflict Management
- Must be able to handle pressure and exhibit good time management skills, demonstrating a sense of urgency and commitment to meeting deadlines and goals.
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
Problem-solving
- Highly disciplined; driven to strictly adhere to all policies, procedures and deadlines without fail.
Problem-solving
- Time management, including the ability to respond to/resolve queries and issues in the minimum amount of time.
- Excellent sales and marketing skills.
Customer and sales management.
- Negotiation skills
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Networking
Personal Attributes:
- Committed
- Professional
- Resilient
- Honesty and integrity in all business dealings.
- Well groomed
- Energetic
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Position Overview
- The purpose of this position is ensuring that the branch maximizes gross profit and unit sales, Rand sales and 2nd gross targets are met.
Specific Role Responsibilities
- Ensuring that the Branch maximizes gross profit and ensures unit sales, Rand sales and 2nd gross targets are met.
- Working closely with the F&I Manager to ensure that all financial and insurance requirements are adhered to.
- Stock and Asset Management - ensuring that stock and cash is managed accordingly.
- Communicating all procedural requirements to Branch personnel and ensuring implementation thereof.
- Ensuring that required reports are forwarded timeously.
- Meeting with all staff at least once a month to discuss the following: o Month end results.o Local marketing activities. o Business opportunities. o Weaknesses and ways to counter them.
- Ensuring that all F&I administrative functions and compliance are efficiently carried out by Branch personnel.
- Ensuring that all Branch staff are trained on internal courses as well as on the job training to maximise efficiency and productivity.
- Carrying out performance appraisals as required.
Qualifications and Experience
Minimum Experience:
- 3-5 years relevant experience
Minimum Qualification:
- Grade 12
- NCA qualification
Minimum Requirements:
- A valid Driver’s License.
- Computer literate
- Some understanding of the compliance governing the retail industry would be an advantage.
- Help develop a culture for professional collaboration, team building, consensus building, and conflict resolution.
- Knowledge of the area’s most spoken languages an advantage.
Skills and Personal Attributes
Competencies:
- Business and operations management.
- Excellent sales and marketing skills.
- Good report writing skills.
- Customer and sales management.
- Personnel management skills
- Time Management skills
- Planning, monitoring, evaluation and reporting.
- Managerial competence
- Ability to effectively communicate goals, objectives, problems and solutions to staff and management.
- Negotiation skills
- An understanding of Auto Pedigree products and services.
- Sound knowledge of business and accounting principles.
- Ability to comprehend stock balance, asset and ledger reports.
- Ability to provide counselling, coaching, mentorship and support to ensure harmonious work environment.
- Networking
Personal Attributes:
- Committed
- Professional
- Resilient
- Honesty and integrity in all business dealings.
- Well groomed
- Energetic
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Position Overview
- The purpose of the position is achieve sales targets and promote the Auto Pedigree brand.
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
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Job Description
- Motus Hino Parow currently holds a vacancy for a Char: Cleaner Washbay.
Reporting to the Manager: Service, the Char: Cleaner Washbay is responsible for all washing of vehicles, cleaning duties and run errands as or when required.
Specific Role Responsibilities
- Ensure that all Company vehicles are kept clean and polished at all times if required
- Wash vehicles as or when necessary, depending on department
- Report defects and damages and missing parts found when cleaning Company vehicles or premises
- Perform any other reasonable duties when required e.g. Moving trucks around the premises
- Dress according to Hino standards and personal hygiene
- Housekeeping
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Skills and Personal Attributes
- Must have excellent verbal communication skill
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Job Description
- Motus Toyota Bedfordview currently holds a vacancy for an Admin Assistant: Sales.
Reporting to the Manager: Sales, the purpose of this role is to assist the Used Car Sales Department with sales and lead administrative functions.
Specific Role Responsibilities
- Candidate is required to work with hand in hand with sales people.
- Co-ordinate deliveries and reconditioning of vehicles
- Liaise with suppliers on progress of vehicles
- Obtain quotations for repairs from different Panel Beaters
- Upkeep of showroom floor, stock and display
- Assist sales manager with weekly stock counts
- The candidate must be able to work under pressure with minimum supervision
- Assist with general day to day admin duties
- Assist with driving whenever there is a need
Qualifications and Experience
- A minimum of Grade 12
- Clear Criminal Record
- Computer literacy is essential
- Valid Driver’s License
- Skills and Personal Attributes
- Verbal and written communication skills
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Job Description
- Motus Hino Parow currently has a vacancy for a Specialist: Technician Service.
Reporting to the Manager: Service, the primary purpose of this position is to repair and / or service of commercial motor vehicles according to dealer / distributor's standards and specifications in the most productive way.
Specific Role Responsibilities
- Repair and servicing of vehicles according to dealer / distributor standards and within the flat rate
- Establish parts required for service / repair to be performed and ensured correct parts are ordered
- Report to Service Foreman promptly on any additional work required
- Obtain authorization prior to carrying out any additional work
- Advise Management prior to fitting any major parts outside the norm for routine servicing / repair
- Obtain technical information from Service Foreman on problem jobs
- Adhere strictly to technical specifications as laid down by manufacturer, or as instructed by Management
- Adhere to laid down workshop policies and procedures
- Note the description of all work performed on the back of Repair Order if required
- Place all used parts in plastic bag, except oil & fuel filters, and place on passenger floor
- All warranty replaced parts to be tagged according to laid down rules, and handed to Parts Dept.
- Ensure all oils and parts used are booked out on Repair Order
- Ensure vehicle is kept as clean as possible, and use all protective items supplied
- Ensure work bay is kept safe, clean and tidy
- Ensure time started and completed are entered on Repair Order (Clocking)
- Report any faulty and / or broken equipment is reported to management
- Ensure all special tools and equipment are used with utmost care
- To possess a complete set of tools, as per distributor requirements, and maintain in good working order
- Ensure a neat appearance at all times - overalls to be changed after heavy repair
- Maintain cordial relationship with workshop staff
- Training as per HQS Requirements
- Standby and after hours servicing as per Service Foreman arrangements
- Accept responsibility for apprentices / helpers and impart through training / explanation / practice ,the necessary skills required to perform the job correctly , and thereafter to inspect / monitor the work and rectify any problems
Qualifications and Experience
- Matric
- A Valid Driver’s License C1
- Diesel Technician Qualification
- Technical Diagnostic Skills and relevant qualification
- Must have a clear Criminal Record
- Skills and Personal Attributes
- Must have Leadership and Time Management skills
Method of Application
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