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Motus is South Africa’s leading automotive group, employing over 16 700 people globally.
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Position Overview
- The VDP Administrator will be responsible to provide a full range of customer services duties and data entry and validation
Specific Role Responsibilities
- Provide administrative support to customers and other strategic partners
- Handle queries and provide resolutions to such queries
- Following up on queries/cases until resolved
- Ensuring customer satisfaction is always met
- Ensure optimal service delivery by answering all requests for assistance e.g. e-mail, fax and telephone
- Perform data entry
- Validate customer documents
- Ensuring that client data is always kept up to date
- Accurately logging cases on the system
- Ability to work late when required
Qualifications and Experience
- Grade 12 / NQF Level 4
- FAIS accredited
- Preference will be given to candidates that have completed the full FAIS qualification
- Need to meet fit and proper Requirements
- Min 2-3 years in Administration experience in a same or similar role.
- Advantageous – previous experience in Short-Term insurance industry
Skills and Personal Attributes
- Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
- Excellent communication (verbal and written) - Good command of the English language
- Advantageous – Bilingual/Multilingual
- Assertive
- Ability to multi-task - excellent time management
- Accuracy and attention to detail
- Ability to work under pressure
- Sense of urgency / deadline driven
- Team Player & work Independently
- Computer literate
- MS Word
- MS Excel
- MS Outlook
- Criminal and Credit Clear
- Reliable or own transport
- Live up to own and company values
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Specific Role Responsibilities
- Preparation of monthly/quarterly management accounts
- Preparation of monthly balance sheet reconciliations for SAVM
- Posting of cashbook, creditors and debtors’ transactions to general ledger
- Processing of month end journals
- maintenance of fixed assets registers
- Preparation of Hyperion pack for SAVM
- Preparation of monthly VAT schedules
- Assist with budget and forecast processes
- Preparation of monthly departmental accounts
- Assist with Income tax pack and queries from Head Office
- Assist with internal and external audits
Qualifications and Experience
- B. Com. degree with Accounting major or similar
- Minimum 3 years post-graduation experience in finance
- Financial Services/Insurance Background advantageous
- Advanced Microsoft Excel skills compulsory
- Kerridge experience will be beneficial
Skills and Personal Attributes
- Deadline driven, team player that is reliable and dependable with a positive attitude
- Take accountability and be able to handle criticism
- Attention to detail with analytical insights
- Motor industry experience will be an added advantage
- Must have excellent verbal communication skill
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Job Description
- To deliver sales in order to process sales of used vehicle transactions accurately and timeously through the execution of predefined work objectives as per agreed standard operating procedures.
Specific Role Responsibilities
- To sell the maximum number of units obtaining the best profit available within the company pricing policy. ( As per set target monthly).
- To make sure that the customer are aware of all our back-end products and to support your F&I.
- To ensure that the highest level of customer satisfaction is met in order to ensure future repeat business.
- To accurately and correctly prepare your deal file prior to delivery with the necessary documentation. Responsible to follow up on all the reconditioning to your car and see to it that the orders are done and invoices are in the file and closed before invoicing. It will also be expected form you to take your own delivery vehicle to put fuel in and check vehicle readiness.
- All clients are to be introduced timeously to the business manager to apply for finance or site for cash deals.
- Your settlements will be handed in immediately after delivery, your registration documents will also be handed in immediately after delivery and you will contact your client the following day to ensure that he/she is satisfied.
- Assist with cleaning and Maintaining a clean Dealership.
- Complete all required Training and attend all training required.
- Adhere to all policies and procedures strictly regarding movement of vehicles.
- Adhere to all Company Security protocol’s to minimize risk to the Dealership.
- All clients received daily must be properly qualified.
- All leads received is to be recorded and the source thereof determined daily and reported to the Used Car Manager.
- All scheduled meetings must be attended on time.
- All Trade In’s have to be declared and may not be passed on anyone but your Sales Manager.
- Identify and apply known solutions to operational problems and escalate unresolved issues.
- Deliver on agreed performance targets according to set procedures and service level agreement.
- Report on transactional activities to provide timely information for decision making in area of accountability.
- Execute work in line with governance and compliance processes.
- Provide advice and support to customer and their requirements in order to achieve and maintain set customer service excellence standards.
- Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales.
- Negotiate price, finalize sales and follow-up with customers to ensure exceptional customer service.
- Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act.
- Process all leads of prospective customers and follow-up on possible sales.
- Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets.
- Manage the effective resolution of customer complaints; ensuring problems are addressed in a timely and accurate manner.
- Execute work activities effectively and efficiently in order to prevent financial losses
Qualifications and Experience
- Matric Certificate
- 3-5 years’ working experience in a similar environment.
- A valid South African driver’s licence
Skills and Personal Attributes
- Deliver work activities adequately to satisfy internal and external customers
- Contribute to a culture of customer service excellence, which builds positive relationships and provides opportunity for feedback as well as exceptional service delivery
- Attend training initiatives to improve work quality and enhance own skills.
- Developing sales
- Making a sale
- Persuasive selling skills
- Product and or service knowledge
- Trust and Integrity
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Role Summary
- As the Call Centre Team Leader for our Lead Management business unit, you will be responsible for guiding a team of dedicated call centre agents in effectively managing and converting digital leads. Your role will involve coaching, monitoring, and motivating the team to achieve and exceed performance targets. You will collaborate closely with other departments to optimize lead management processes and contribute to enhancing the customer experience.
Specific Role Responsibilities
JOB OUTPUTS
- Lead, mentor, and manage a team of call centre agents handling digital leads from various sources.
- Develop and implement strategies to enhance lead conversion rates while maintaining exceptional customer service standards.
- Monitor team performance metrics, analyse data, and provide regular performance feedback and coaching to team members.
- Collaborate with the sales and marketing departments to ensure seamless lead handover and follow-up processes.
- Foster a positive and motivating work environment that encourages teamwork, continuous improvement, and individual growth.
- Identify training needs and coordinate training sessions to ensure agents are well-equipped with the necessary skills and product knowledge.
- Prepare and present regular reports on team performance, highlighting achievements, challenges, and action plans.
- Stay updated with industry trends and best practices in lead management and customer service.
FINANCE
- Coordinate and monitor daily work activities within the team environment in order to prevent financial losses.
- Timely update customers on the progress of application approvals.
CLIENT
- Deliver services and/or products that create a culture which aims to meet or exceed customers' expectations in the business.
- Coordinate team activities to meet and exceed customer expectations.
- Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful manner.
- Receive client enquiries and escalate to stakeholders to ensure prompt and effective resolution , enhancing the client experience.
PEOPLE
- Act as change agent and provide support to the team throughout the implementation of identified change initiatives.
- Coordinate and participate in learning interventions to establish a learning and growth culture within the team.
- Own and live up to company values.
- Provide training to employees on all relevant systems to ensure compliance with all processes and procedures.
- Work with indirect teams to ensure sales of vehicles
Qualifications and Experience
Minimum Experience
- 3 years in environment and minimum of 2 years as a team leader.
- Previous experience in a call centre leadership role, preferably within the automotive or related industry.
Minimum Qualification
Skills and Personal Attributes
Minimum Requirements
- Proven track record of successfully leading teams to meet or exceed performance targets.
- Strong understanding of lead management processes, customer journey, and conversion techniques.
- Excellent communication and interpersonal skills.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Flexibility to adapt to changing priorities and business needs.
- Proficiency in using Lead Management call centre software and CRM systems.
- High level of integrity, professionalism, and dedication
- If you are a motivated leader with a passion for delivering exceptional customer experiences and driving results, we invite you to join our team and contribute to our ongoing success in the automotive sector.
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Job Description
- The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
go to method of application »
Job Description
- The Sales Executive will be required to achieve set sales targets by providing all customers with unrivaled service excellence and maintaining constructive relationships in order to ensure that every customer’s experience has been outstanding.
Specific Role Responsibilities
- Develop the business to reach set sales targets for the month.
- Drive specific strategies to retain and grow the existing customer base.
- Manage customer expectations to ensure effective delivery of service.
- Total commitment to achieving sales targets and growth by venturing and creating opportunities using own skills.
- Identify and venture into new revenue streams.
- Ensure customer’s escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales.
- A strong understanding of industry and market trends and customer behaviour.
- Evaluate vehicles correctly.
Qualifications and Experience
- Minimum Grade 12.
- 3 years sales executive experience.
- A Code 8 Driver's Licence is vital.
- Computer literacy
- Proven track record of meeting regular monthly targets.
Skills and Personal Attributes
- Customer and sales management.
- Understanding of the compliance governing the retail industry would be an advantage.
- Knowledge of the areas' most spoken languages an advantage.
- Experience in cold calling to develop a client base.
- Growing the market experience.
- Knowledge of Higher Gear.
- Knowledge of dealership policies and procedures.
- Knowledge of broader competitive motor industry.
- Knowledge of economic & financial factors affecting the industry.
- In-depth product knowledge on all related aspects.
- Knowledge of product image and corporate branding.
- Product Knowledge will be huge advantage.
- Self-motivated priority-setting and time management.
- Oral communication skills; negotiation and influencing skills.
- Accurate customer needs analysis and understanding.
- Accurate customer qualifying.
- Interpersonal and interactive skills.
- Effectively understanding and interpreting customer behaviours and emotions.
- Strong administrative skills.
- Professionalism and presentable.
- Negotiation and persuasiveness skills.
- Closing skills.
- Networking and lead generation skill
go to method of application »
Job Description
- Hyundai is looking for a qualified Accountant who has not only financial and accounting skills but good people management and client relations skills.
The Accountant will be responsible for:
- Financial Controls
- Safe guarding Assets & Risk management
- Expense Management skills
- Ensure all Policies & Procedures are adhered to
- Administration at dealerships
- Weekly time-sheets and calendar
- Preparation of month end audit file
- Reporting and budgets/forecasts
Specific Role Responsibilities
- The Accountant will be responsible for:
- Financial Controls
- Safe guarding Assets & Risk management
- Expense Management skills
- Ensure all Policies & Procedures are adhered to
- Administration at dealerships
- Weekly time-sheets and calendar
- Preparation of month end audit file
- Reporting and budgets/forecasts
Qualifications and Experience
- Accounting Degree/Diploma
- Valid driver’s licence
- Minimum 3 years’ experience as an Accountant/ Financial Manager of a large-sized dealership with Parts and Workshop experience
- Skills and Personal Attributes
- Automate Character experience and/ or DRIVE experience (pref)
- Advanced EXCEL skills
- Well - developed people management skills
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Position Overview
- The purpose of the position is achieve sales targets and promote the Auto Pedigree brand.
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
Minimum Experience
- 2 years of customer service and sales experience with a proven sales track record.
- Relevant industry experience – previous and or recent 2 - 3 years motor retail experience - desirable
Minimum Qualification
Minimum Requirements
- A code 08 unendorsed driver’s license and own transport
- Computer literate
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Position Overview
- The purpose of the position is achieve sales targets and promote the Auto Pedigree brand.
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- NCA qualification - essential
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
go to method of application »
Position Overview
- The purpose of the position is achieve sales targets and promote the Auto Pedigree brand.
Specific Role Responsibilities
- Daily, weekly and monthly management of sales.
- Have an understanding of vehicles by familiarising yourself with the characteristics, capabilities, and features.
- Developing the business to reach set sales targets for the month.
- Driving specific strategies to retain and grow existing customer base.
- Assists with the setup of the showroom and displays.
- Accompany customers on test drives, collecting licenses and documentation beforehand per best practices
- Managing customer expectations to ensure effective delivery of service.
- Total commitment to achieve sales targets and growth by venturing and creating opportunities using own skills.
- Identifying and venturing into new revenue streams.
- Ensuring customer escalation is managed and feedback is provided.
- Negotiating the terms of an agreement and closing sales
Qualifications and Experience
- Grade 12/ Matric
- Valid Code 8 driver’s license
- Computer literate
- 2 years of customer service and sales experience with a proven sales track record
- Relevant industry experience – desirable.
- Some understanding of the compliance governing the retail industry – an advantage.
- Knowledge of the areas’ most spoken languages - an advantage.
- An understanding of Auto Pedigree’s products and services – desirable.
- NCA qualification - essential
Essential to note: The appointed person may be required to work weekends and shifts.
Skills and Personal Attributes
- Possess an entrepreneurial flair.
- Interpersonal: Excellent communication (telephonic & face-to-face), negotiation and influencing skills.
- A strong understanding of industry and market trends and customer behaviour.
- Self-motivated, priority-setting and time management.
- Ability to deal with diverse customers and cater for their unique needs.
- Evidence of use of own initiative and problem solving abilities required.
- Must exhibit good time management skills, demonstrating a sense of urgency and commitment.
- Neat and presentable.
- Great networking skills
- Strong numerical skills
Method of Application
Use the link(s) below to apply on company website.
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