VDP Administrator - Gauteng at Motus Holdings Limited

Position Overview    

• The VDP Administrator will be responsible to provide a full range of customer services duties and data entry and validation

Specific Role Responsibilities    

• Provide administrative support to customers and other strategic partners
• Handle queries and provide resolutions to such queries
• Following up on queries/cases until resolved
• Ensuring customer satisfaction is always met
• Ensure optimal service delivery by answering all requests for assistance e.g. e-mail, fax and telephone
• Perform data entry
• Validate customer documents
• Ensuring that client data is always kept up to date
• Accurately logging cases on the system
• Ability to work late when required

Qualifications and Experience    

• Grade 12 / NQF Level 4
• FAIS accredited
• Preference will be given to candidates that have completed the full FAIS qualification
• Need to meet fit and proper Requirements
• Min 2-3 years in Administration experience in a same or similar role.
• Advantageous – previous experience in Short-Term insurance industry

Skills and Personal Attributes    

• Excellent telephone skills with professional telephone manner, and the capability to communicate with enthusiasm and drive
• Excellent communication (verbal and written) - Good command of the English language
• Advantageous – Bilingual/Multilingual
• Assertive
• Ability to multi-task - excellent time management
• Accuracy and attention to detail
• Ability to work under pressure
• Sense of urgency / deadline driven
• Team Player & work Independently
• Computer literate
• MS Word
• MS Excel
• MS Outlook
• Criminal and Credit Clear
• Reliable or own transport
• Live up to own and company values