Current Vacancies at Hollywoodbets

You Bring:

• 1-year experience in an Admin role.

A Bonus To Have:

• National Certificate in Administration.

What You’ll Do For The Brand:

• Respond to and action customer queries and requests to update banking details by the various communication channels including email, live chat and calls.
• Ensure queries are resolved timeously at the point of call where possible as well as queries that are escalated to other departments and follow up until resolved.
• Ensure that the team displays good customer service principles in their dealings with the customers and other internal team members/departments/branches as well as ensuring that the optimal turnaround time for account queries is maintained.
• Ensure that the company brand and image is promoted through excellent customer service.
• Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
• Ensure quality targets are achieved and interventions are implemented to increase quality where there are shortfalls as and when required.
• Always keep customer shared folders updated.
• Manage queries on multiple internal WhatsApp groups.
• Assist with withdrawals when needed.
• Any ad hoc duties.

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You Bring:

• 3 - 5 years proven experience in the electrical/electronics, mechanical field.

A Bonus To Have:

• 2 - 3 years technical Diploma or the equivalent in a technical field.

What You’ll Do For The Brand:

• Perform problem correction, board and device component repairs.
• Troubleshoot computer networking systems.
• Perform preventive maintenance, system modifications and/or electronic upgrades.
• Support production team members imaging level on all imaging systems and related hardware and software.
• Support Electrical, Mechanical Maintenance and Production Departments on all press electronic controls and ancillary equipment.
• Install and repair electrical systems.
• Follow electrical code, manuals, schematic diagrams and other specifications.
• Use hand tools, power tools, and electrical and electronic test equipment.
• Install various CCTV camera types both Analog & Digital IP systems, Control and GSM systems.
• Program Access Control Panels and System.
• Install and Program DVR Recording Units.
• Install cable pathway systems (cable trays, cable racks, J-hooks or D-rings).
• Install, terminate, test, label and document horizontal, backbone and other cables.
• Monitor all GSM system on the link.
• Dress and route cable into closets and control rooms.
• Ad hoc duties as required.

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A Bonus To Have:

• 1-2 Years in gaming industry

What You’ll Do For The Branch:

Branch Growth

• Ensure betting boards are updated timeously.
• Updating of memos, card changes, results and scratching’s which occur throughout the day.
• Be knowledgeable on all betting rules, odds and pay-outs.
• Team members must be knowledgeable on confirmation limits and always call the BSC and Events Office before laying a bet over the limit.
• Team members are to inform the Team Leaders/ Betting Manager when they are laying large bets that do not require confirmation.

Sales Administration

• Manage cash within the branch according to defined processes/procedures and minimize risks, theft/fraud.
• Team members are to be alert to emerging attempts to defraud the company.

Cash Management

• Team members are to ensure they have the accurate float amounts at the beginning of their shift to ensure that balancing occurs at end of day.
• Interim checks must be done within the course of the day with the team leader on duty.
• Ensure that all cash shortages are dealt with immediately, shortages less than R250.00, must be paid back into the Hollywood taking on the same day by the team member.
• Ensure that all shortages and overs are declared to the team leader on duty and correctly recorded on the recon.

Branch Appearance

• Ensure that the branch is always neat and tidy according to Hollywood standards.
• Ensure that your workstations are well maintained and in good working condition.
• Comply with all procedures to prevent losses to the company, advising your branch /senior team.
• leaders promptly of any problems/malfunction with the terminals /equipment/resources (e.g. TV display of results, Off-line).

Customer Service

• Ensure to provide good customer service by being friendly, helpful, polite and courteous at all times.
• Pro-actively address customer complaints and ensure that customers are given positive feedback.
• Build strong relationships with regular customers.
• Create a customer centric culture within the branch and drive the philosophy of “service with smile” at all times.

Compliance

• Compliance and adherence to company's internal control policies.
• Compliance to the code of ethics and escalate fraudulent activities.
• Team member to ensure they are dressed in their correct Hollywood uniform when on duty.
• Credit bets are not allowed to be taken by any team member.
• Team members on duty are not allowed to take bets wearing Hollywood uniform.
• Team members are allowed to take bets as customers when they are off duty and not in their Hollywood uniform.
• Team members are not allowed to be behind the terminal counters when off duty.
• Team members on duty are not allowed to utilize the Limited pay-out machine.

Values

• Actively promote the Hollywood values.
• Live the values and lead as an example to other team members.