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Hollywoodbets have been revolutionising betting within South Africa since 1999 and we are currently making inroads further into Southern Africa. As a frontrunner in our industry we are always finding new ways to give our customers the best betting experience.
Our sports betting site features a large variety of events and markets to bet on, with expert bet...
Read more about this company
You Bring:
- Grade C.
- Computer Literate.
- 1 – 2 year’s Security experience.
- Registered with PSIRA (Private Security Industry Regulatory Authority).
A Bonus To Have:
What You’ll Do For The Brand:
- VIP (Security) Officer must be present 15 minutes before the Branch opens.
- Branch Manager or Senior Team leader will open the Branch in the presence of the VIP (Security) Officer.
- VIP (Security) Officer needs to ensure they conduct a perimeter patrol before the Branch opens.
- VIP (Security) Officer needs to check around the premises for any suspicious movements before the Branch is opened.
- VIP (Security) Officer needs to be extremely vigilant and alert at all times of their surrounds before the opening and closing of the Branch.
- VIP (Security) Officer needs to conduct a floor walk once the Branch is open, to observe all is order.
- VIP (Security) Officer must valid all observation checks are completed before the Branch Manager or Senior Team Leader continues with their daily checks.
- During opening and closing, one VIP (Security) Officer must be positioned away from the entrance, observing his or her colleague and checking for potential danger.
- Patrolling should include inside and outside the Branch entrance, back areas and all parking areas.
- Ensure all two-way radios are fully charged during shift change and hand over equipment inspection.
- Charge the batteries overnight so that they are useable from the beginning of your shift.
- Ensure all panic button and two-way radios are in good working conditions and keep safely.
- VIP (Security) Officer must carry their panic buttons, two-way radios and earpieces to ensure open communication and ease of access in the event of an emergency.
- The VIP (Security) Officer that is posted to the searching zone must use the scanner to search all guest entering the Branch including team members.
- Ensure at the searching zone the Branch door or the gate is always kept close.
- VIP (Security) Officer is not allowed to cross gender scan guest entering the Branch.
- Male guest must be scanned by only male VIP (Security) Officer, female guest to be scanned by only female VIP (Security) Officer.
- VIP (Security) Officer must ensure to search female bags with a stick. Male guest is not allowed to bring in their bags.
- VIP (Security) Officer is to direct traffic on our premises and ensure the free flow of foot traffic and to control the number of vehicles entering and exiting the building.
- End of day closing procedure, VIP (Security) Officer must minimise entry by sliding close one door to ensure security of minimising high risk.
- VIP (Security) Officer must attend Branch meeting when notified by the Branch Manager to attend.
- VIP (Security) Officer must assist when receiving stock, doing alarm test and submitting of daily report every morning by 10:00am.
Guest Service:
- First impressions last – VIP (Security) Officer are at the forefront of Hollywood.
- VIP (Security) Officer is the first encounter with the guest.
- Ensure to make the impression by greeting the Guest with “Good day, welcome to Hollywood”
- Ensure to provide good guest service by being friendly, helpful, polite and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is communicated clearly in an effective and positive manner.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
- Ensure to treating our guest with respect and have the good attitude at all times.
- When Guests are leaving the Branch VIP (Security) Officer to wish the guest good evening or good night and ask them to come again. “Good Bye Sir, please come again.
Compliance:
- VIP (Security) Officer must ensure they are dressed in full Amadoda uniforms with their name badges before the beginning of their shift. (Black shoes, black socks and white vet only).
- Scan all persons entering the premises including team members.
- Be observant of guest leaving the Branch, identify if they entered the Branch with something you noticed and are leaving without that object.
- No bags are allowed inside the premises.
- No Weapons or Guns are allowed into the premises (except on an official law enforcement officer).
- No person under the age of 18 is allowed into the premises.
- If you are dealing with a difficult customer, contact your colleagues and press the panic button before the situation escalates out of control.
- In Branches with no liquor licence, no alcohol is allowed on the premises.
- Credit bets are not allowed to be taken by any team member.
- VIP (Security) Officers on duty are not allowed to take bets with Amadoda
- VIP (Security) Officers on duty are not allowed to utilize the Limited pay-out machine.
Code of Conduct:
- While on duty you will not sit or lounge, make use of your cell phone or eat.
- No smoking on duty.
- You will not report for duty under the influence of alcohol.
- You will not abandon your post. This could lead to disciplinary action against you.
- You are not allowed to sleep on duty. This will lead to disciplinary action against you.
- You will not have casual conversations with friends or other team members while at your post.
- You will not accept tips from the guest.
Values:
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
Other:
- VIP (Security) Officer must report their absenteeism to the Branch Manager or Senior Team Leader 2 hours before their shift begins.
- Must be able to work in a rotating shift or work flexible hours.
- Ensure your physical fitness is obtained at all times in line with the job requirements.
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You Bring
- 1-2 years’ experience in a marketing related position.
- Valid Driver’s Licence
A bonus to have
What You’ll Do For The Brand:
- Assist in creating and implementing the casino marketing strategies that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our clients.
- Maintain and improve all current betting platforms (mobisite, website) by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/competitions, and ways in which to market your product and grow revenues.
- Perform and interpret competitor analysis reporting and market research to optimize product and marketing strategies and improve results.
- Project lead product and bonus testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated products in order to achieve growth and visibility in the marketplace.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Any other ad hoc duties that might be required.
Skills:
- Excellent reporting skills.
- Be strategic in thinking.
- Good attention to detail with a focus on quality.
- Accountable.
- Results driven.
- Strong communication skills.
- Market awareness.
go to method of application »
You Bring
- 1-2 years’ experience in a marketing related position.
- Valid Driver’s Licence
A bonus to have
Advantageous:
- A relevant Diploma/Degree within the related field
- Product Knowledge
What You’ll Do For The Brand:
- Assist in creating and implementing the casino marketing strategies that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our clients.
- Maintain and improve all current betting platforms (mobisite, website) by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/competitions, and ways in which to market your product and grow revenues.
- Perform and interpret competitor analysis reporting and market research to optimize product and marketing strategies and improve results.
- Project lead product and bonus testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated products in order to achieve growth and visibility in the marketplace.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Any other ad hoc duties that might be required.
Skills:
- Excellent reporting skills.
- Be strategic in thinking.
- Good attention to detail with a focus on quality.
- Accountable.
- Results driven.
- Strong communication skills.
- Market awareness.
go to method of application »
You Bring:
- Completed matric with English and Mathematics.
- Computer Literate.
A Bonus To Have:
- Relevant diploma/degree majoring in accounting or auditing.
- Valid drivers license.
What You’ll Do For The Brand:
- Auditing Declarations from branches on the “End of Days”
- TUV reconciliations
- ATM reconciliations
- Credit Card reconciliations
- Ithuba reconciliations
- Deposit reconciliations
- Withdrawal reconciliations
- Manual transactions reconciliations
- Auditing receivables (credit card or other)
- Any other declarations/transaction retail or ibranch
- Perform cash counts.
- Perform audits around paperwork and daily recons.
- Ensuring shortages, a transposed onto the recovery Masterfile’s an
- Ensuring shortages are escalated and followed up with weekly.
- Collect and analyze data.
- Establish recommendations for the information collected.
- Perform research and development as required.
- Perform audits around paperwork and daily recons.
- Determine compliance with policy and procedures.
- Stock counts and fixed asset counts.
- Checking and reconciling of tickets at branch level.
- Reporting daily observations to relevant people.
- Assisting the branches and/or relevant department to clear queries.
- Reporting to management.
- Reconciliation of pastel accounts.
- Ad hoc tasks and requests.
go to method of application »
You Bring
- 1-2 years’ experience in a marketing related position.
- Valid Driver’s Licence
A bonus to have
Advantageous:
- A relevant Diploma/Degree within the related field
- Product Knowledge
What You’ll Do For The Brand:
- Assist in creating and implementing the casino marketing strategies that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our clients.
- Maintain and improve all current betting platforms (mobisite, website) by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/competitions, and ways in which to market your product and grow revenues.
- Perform and interpret competitor analysis reporting and market research to optimize product and marketing strategies and improve results.
- Project lead product and bonus testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated products in order to achieve growth and visibility in the marketplace.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Any other ad hoc duties that might be required.
Skills:
- Excellent reporting skills.
- Be strategic in thinking.
- Good attention to detail with a focus on quality.
- Accountable.
- Results driven.
- Strong communication skills.
- Market awareness.
go to method of application »
You Bring:
- 1 - 2 Years’ experience in a Marketing related position.
A Bonus to have:
What You’ll do for the Brand:
- Administrative assistance and office support for the department.
- Providing support for marketing events and exhibitions are required.
- Updating and maintaining the marketing department’s documentation and databases.
- Ordering of marketing materials, stock takes and replenishment of stock.
- Daily operational tasks to ensure the smooth running of department.
- Updating competitor database.
- Run promotions where required.
- Arrange branding and marketing materials for promotions.
- Input required with new campaigns.
- Updates job knowledge by participating in educational opportunities.
- Works on campaigns with the coordinators.
- Helping to organize market research.
- Accomplishes marketing and organisation mission by completing related results as needed.
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You Bring:
- 2 – 3 years in a Human Resources Consultant role or equivalent experience.
- A valid driver’s license.
A Bonus To Have:
- Matric
- Diploma/Degree qualification/ studying towards
- Knowledge of Labour Legislation (EE Act, BCEA, Labour Relations)
What You’ll Do For The Brand:
Recruitment and Selection
- Follow the recruitment process as outlined up to middle management occupational level.
- Obtain recruitment requisition signed off by management in order to proceed with recruitment process. Draft internal and external advertisements for vacancies.
- Place adverts after sign off from central recruitment.
- Shortlist candidates and coordinate/facilitate interviews.
- Ensure competency-based interview questions are posed as part of targeted selection process.
- Ensure all pre-employment checks are completed the final shortlisted candidate.
- Ensure all unsuccessful candidates are given feedback regarding the outcome of the interview.
- Create a platform that ensures all team members and senior team members clearly understand the new take on process.
- Ensure that all recruitment information such as all application forms, certified ID, matric certificates, references and background checks are completed prior to appointments.
- To ensure that new team member personal file are created and that all new employee details are accurately submitted to Payroll before cut-off date of each month.
On Boarding
- Oversee onboarding process. Ensures induction is arranged timeously and new team members are properly inducted.
Performance Management
- The HR function will entail a well aligned process to assist the business teams to facilitate the roll- out of job descriptions and provide the necessary value add for an effective and efficient performance management exercise.
- Ensure job description outlines the duties and responsibilities for the team member in the position and lays the foundation against which the team member will be evaluated.
- To ensure every team member signs a performance agreement which are aligned to strategic priorities. The human resources consultant is to advice all parties of the principles and objectives of an evaluation process by providing training for managers who will be responsible for the actual evaluations/ appraisals. Ensure all relevant parties are equipped with the tools to manage performance, with focus on coaching and managing poor performance.
- Encourage ongoing one-on-one performance discussions. To proactively identify and eliminate performance management obstacles that would hinder the process.
- The human resources consultant will be responsible for managing the performance process and will play a critical role in ensuring that evaluations are done effectively, timeously and that the knowledge gained is used to aid team members in development.
Talent Management / Succession Planning
- To identify potential and to recognize existing talent and to use that to fill vacancies higher in the organization or to transfer individuals into jobs where better use can be made of their abilities or developing skills.
- Ensure a holistic career discussion with the identified talented team members through a talent forum process. Ensure retention strategies are implemented to retain skilled labour.
- Training initiatives must be used to create individual development plans fast track and close skills gaps. Ensure the work climate allows for attraction and retention of top talent and drives a culture of employee engagement.
Employment Equity
- Ensure Employment Equity meetings are set up and the necessary committee members are made aware of dates.
- Employment Equity is considered when recruitment, transfers or promotions are being conducted.
Industrial Relations
- Implement IR in line with group practice and report to central.
- Ensure Hearings are set up timeously and all relevant parties are made aware. Ensures that the dismissal process is followed consistently.
- Keep up to date with CCMA cases, schedule and ensure managers are prepared.
- Ensure warnings for the region is sent to Group IR timeously.
Injury on Duty
- Responsible for the IOD process.
- Log IOD on to the system.
- Claim number to be sent to Manager to forward to team member for the medical reports.
- Follow up on status of claim until confirmation of all is in order is received.
Terminations
- Ensure relevant parties are timeously informed of terminations.
- Conduct exit interviews with team members who resigns.
- Identify trends and address with management.
Reporting
- Ensure Monthly catch-up reports are prepared, scheduled and presented.
- Ensure Consolidated report are updated regularly.
Communication
- Ensure all human resources policies and procedures are efficiently and effectively communicated within the portfolio.
- Create awareness of strategic key human resource campaigns that will lead to updating all team members.
- Ensure that the correct line of communication is always followed, and that timeous feedback is provided to all relevant parties when requested.
Values & Ethics
- Roll out the Value & Ethics workshop in the regions.
- Actively promote the Hollywood values. Live the values and lead as an example to the team.
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Minimum Requirements:
- Valid driver’s license.
- Computer literate.
- 5-10 years’ experience in a similar position.
- Proven writing skills backed up by a portfolio.
Advantageous:
- Degree or Diploma in English/Communications or similar.
- Brand Ambassador campaign management.
- Stakeholder relations.
- Excellent organization and communication skills.
- Proven negotiation and people skills.
Key Responsibilities:
- Refine and expand the strategy for existing partnerships and implementation and reporting thereof aligned to the brand marketing strategy.
- Research and develop a list of potential sponsorship opportunities that complement the brand and its objectives.
- Create sponsorship packages for properties within the group and create a framework to commercialize and monetize these properties.
- Develop and maintain relationships with existing and potential sponsorship clients and commercial partners.
- Review negotiate and maximize the value of existing and new Commercial agreements.
- Manage of all portfolios and mentor the sponsorship marketing Team.
- Identify, plan and drive initiatives / campaigns aligned and provide support to the Marketing Team where required.
- Plan and monitor our Brand Ambassador and Influencer programmes and ensure that these deliver a meaningful ROI to the business.
- Draft a strategy that has clearly defined objectives and ensure that these are being measured, optimized and reported on an ongoing basis.
- Create positive collaboration between Brand Ambassadors and Influencers and Hollywood Bets. Leverage positive ROI with these relationships.
- Meet all stakeholder needs in line with Hollywood Bets’ vision and business objectives.
- Review, track, advise and report on supporting operational plans to ensure the effective and efficient implementation of the Hollywood Bets’ strategies and goals.
- Must possess excellent communication and leadership skills.
- Define, implement, analyze and report on a variety of performance measures that align with the sponsorship strategies.
- Establish and maintain a comprehensive stakeholder analysis and reporting to ensure the effectiveness of our sponsorship programme.
- Effectively resolve escalated issues and implement measures to prevent reoccurrence.
- Define, continuously improve and drive adoption of the processes, governance, tools and technology, methods and standards to establish optimal practices.
- Create and execute a capability plan (Includes skills, resources and succession) to address current and future Team capabilities required for the delivery of services.
- Coach, mentor and develop Team to improve individual performances and ensure Team Members' growth and contribution to the Team and company culture.
- Professionally represent Hollywood Bets at all times.
Skills:
- Good communication and interpersonal skills.
- Must have a strong sense of accountability.
- Must have a strong sense of customer focus.
- Must be results driven.
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The successful candidate will be responsible for maintaining cleanliness and hygiene at the branches and ensuring is always in a clean and orderly condition. The IT Technician’s role is to ensure the stability, integrity, and efficient operation of information systems, including but not limited to voice, data, and wireless network services within the Hollywood Group. The candidate will possess a working technical background in Microsoft and Linux (Advantageous) operating systems. The candidate will be responsible for troubleshooting network, hardware and software-related issues and also possess the ability to learn on the job and solve complex problems quickly due to the nature of the business. As this position provides remote telephonic support it is required that the candidate possesses excellent telephone etiquette
You’ll Bring
- Matric/Grade 12.
- A+
- N+
- Willing to work on a rotational shift basis to cover weekend support, night shifts required when time-critical projects/implementations have to be done, and after-hours availability for critical support where required.
- Valid Driver’s Licence.
What You’ll Bring To The Team
- Setup/Install/flash new IT equipment. Install cameras.
- Repair and Maintain IT Equipment.
- Timely installation of patches, updates and service packs.
- Troubleshooting of telecommunications, including DSL lines, analogue phone lines, fibre lines and wireless backup mediums.
- Installation of network and standalone printers and maintenance.
- Expert knowledge of network cabling systems and functionality.
- Troubleshooting a variety of systems including but not limited to CCTV installations, network printers, VoIP systems, DSTV, AMPS and speakers, data connections ranging from 3G to dsl and fibre, various USB scanners, FAX machines, desktop PC’s, laptops and OMR readers.
- Proven experience with LAN support.
- Experience administering enterprise IP networks in mission-critical, 24x7 production environments.
- Able to conduct research into networking issues and products as required.
- Working technical knowledge of current network hardware, protocols and Internet standards.
- Antivirus deployments and patching/updating.
- Ability to learn, install and maintain Sage and Pastel Evolution.
- Troubleshooting of VPN connections using either Cisco/Fortinet solutions.
- Excellent hardware troubleshooting experience.
- Additional adhoc duties as required.
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You Bring:
- 1 – 2 years’ experience in a similar role.
A Bonus To Have:
- Solid understanding of applicable gambling legislation and regulations and Data Protection legislation and be able to stay updated on the changes thereto.
- Relevant degree or diploma.
What You’ll Do For The Brand:
- Conduct research, when necessary, compile required reports and papers, and make legally sound recommendations regarding legal and compliance issues.
- Attend to contract reviews.
- Manage and maintain the contracts register.
- Report monthly on status of the contracts and attend to renewals and terminations thereof.
- Attend to all applicable licensing, approvals and consents required from regulatory authorities.
- Handle company licensing function and ensure that all licences are up to date, and that renewals are submitted timeously.
- Proactively monitor licence conditions and carry out relevant reporting thereto.
- Liaise with regulatory bodies where necessary.
- Draft advanced reports and correspondence to various third parties when necessary.
- Confidently respond to queries and any investigations from external and internal parties.
- Responsible for overall compliance advice to Management to ensure compliance with all applicable legislation, regulations, policies, and procedures.
- Ability to assist with the implementation, compliance, and monitoring with the Protection of Personal Information Act.
- Responsible for staying updated on the evolving best practices affecting the company and its underlying operations and provide guidance to the company on how to achieve and maintain compliance to relevant legislation, regulations, and policies in plain language.
- Assist with the development of the Compliance Framework and Procedures as well as the monitoring mechanisms.
- Ensure that internal controls are in place to provide reasonable assurance of compliance with established company regulatory requirements, and that all external regulatory requirements are complied with.
- Recognize gaps in existing processes or arising from new regulations and ensure that the correct remedial action is put into place to close the gaps.
- Responsible for examining and researching risk areas across the business and mitigating identified risks ensuring full compliance with all applicable regulations, legislation, company policies and best practice.
- Review all critical business policies from a regulatory compliance perspective and make recommendations for improvement.
- Assist with the design and development of an annual compliance monitoring plans.
- Monitor developments in all compliance aspects affecting the company and its operations and conduct regular internal compliance monitoring audits.
- Identify, investigate, and report on issues identified and raised in compliance audits to ensure resolution and corrective actions taken.
- Lead investigations and remediation promptly and effectively.
- Track and assist with remedial actions following any compliance findings or breaches.
- Recommend mitigation of risks and implementing remedial action.
- Escalate any significant compliance issues to Management.
- Assist with the preparation for independent compliance reviews and external audits.
- Ensure technical correctness of policy documents drafted through regular research and training.
- Implement standards, policies, and procedures to govern business compliance to applicable legislation.
- Drive compliance awareness and encourage a compliance culture across the business through training and awareness initiatives when necessary.
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You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written).
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge
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A Bonus to have
- 1-2 years of sales experience.
- Customer service experience.
What You’ll Do for The Brand
- Assist customers with betting queries.
- Must be knowledgeable of all our products in order to drive product education to customers
- Find new clientele.
- Ensure that fixtures and coupons are visible and updated.
- Reaching daily, weekly and monthly sales targets and targets related to the increase in customer base. Drive daily sales through the effective demonstration and/or explanation of products.
- Drive marketing campaigns to increase sales.
- Promote the Hollywood brand. Set up and arrange displays at the branch to attract the attention of prospective and existing customers.
- Effective branding of branches.
- Keep work areas neat and tidy to promote a positive image to customers.
- Might be required to rove between branches and stores as per operational needs.
- Ensure all signage is updated and put up correctly in branches as per Hollywoodbets standard.
- Work closely with Marketing Team Leader and Branch Manager in strategizing Promotion ideas
- Monitor branch sales and conduct daily reports.
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You Bring:
- 10 years Contact Centre Management experience
- 5+ years Head of Operations experience
- 5+ years’ experience with Contact Centre software suites
- Minimum of 5 years IVR experience
- Quality Assurance processes and framework management
Advantageous
- Matric
- Relevant Degree/Diploma
What You’ll Do for The Brand:
- Oversee the day to day performance of the Contact Centre Operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
- Set the strategy for the development of the Digital Interaction journey, staying abreast of new practices and technologies
- Be responsible for the end to end digital customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints
- Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Contact Centre is strictly adhered to
- Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Contact Centre Teams
- Reviewing and clearly defining all Contact Centre roles, any required shift and candidate profiles required across the Contact Centre operation
- Lead an effective resource planning Team, ensuring that resource is fully utilized and any contact demand is effectively covered
- Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
- Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
- Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
- Deliver cost efficiencies and increased in Customer Satisfaction Scores.
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
- Ensure that the Hollywood brand and image is promoted through customer service excellence.
- Analyzing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
- Engaging with IT and Dev Support teams to ensure the volumes and systems within the Contact Centre is managed and assessed according to volumes.
- Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Contact Centre
- Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
- Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time
Other
- Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
- Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
- Any other ad hoc duties that might be required.
go to method of application »
You Bring:
- 10 years Contact Centre Management experience
- 5+ years Head of Operations experience
- 5+ years’ experience with Contact Centre software suites
- Minimum of 5 years IVR experience
- Quality Assurance processes and framework management
Advantageous
- Matric
- Relevant Degree/Diploma
What You’ll Do for The Brand:
- Oversee the day to day performance of the Contact Centre Operations through the Ops Leadership Team, to deliver a best in class service, exceeding all KPIs and within budget
- Set the strategy for the development of the Digital Interaction journey, staying abreast of new practices and technologies
- Be responsible for the end to end digital customer touchpoints and the associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and eliminate complaints
- Responsible for ensuring recruitment, training objectives are met and that the induction and coaching strategy across the Contact Centre is strictly adhered to
- Work closely with HR, Training and other support departments across the business, taking responsibility for the ongoing development all levels of Contact Centre Teams
- Reviewing and clearly defining all Contact Centre roles, any required shift and candidate profiles required across the Contact Centre operation
- Lead an effective resource planning Team, ensuring that resource is fully utilized and any contact demand is effectively covered
- Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight
- Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies, Telephony, CRM and WFM to create a cost-effective operation consistently achieving contact handling SLAs.
- Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
- Deliver cost efficiencies and increased in Customer Satisfaction Scores.
- Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
- Ensure that the Hollywood brand and image is promoted through customer service excellence.
- Analyzing the Competitors on a monthly basis and providing feedback to Executive Management in forms of reports.
- Engaging with IT and Dev Support teams to ensure the volumes and systems within the Contact Centre is managed and assessed according to volumes.
- Assessment of training needs and conducting of a detailed Gap analysis on a quarterly basis, engaging with Head of Training to ensure the IDP’s are rolled out across Contact Centre
- Preparation of detail reports such as Board Reports and Monthly iBranch reports to the Executive Team.
- Adequate risk management working closely with Risk Management Team/s to implement strategies to mitigate identified areas in real time
Other
- Oversee Monthly iBranch management reporting, trend analysis reporting, workforce management, resource management reporting and quarterly Board reports.
- Work closely with other iBranch functions such as Mobile, Digital Marketing, Social Media team in order to understand the dependencies that exist between departments.
- Any other ad hoc duties that might be required.
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You Bring:
- Minimum of 1-year sales/marketing/promotional experience.
- A valid driver’s license.
- Have a minimum of 1-year driving experience.
- Willingness to do shift and weekend work.
A Bonus to Have:
What You Will Do for The Brand:
- Work closely with Area Managers to meet required targets.
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
- Facilitate daily promotional activities.
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
- Management of stock (daily report on stock levels and usage).
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
- Conduct market analysis/research to make suggestions for improvements within the mobile department.
- Recruitment and interviewing in coordination with Area Manager and HR department.
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance.
- Identify potential of Top Up Voucher outlets. Visiting outlets where required.
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
- Submit Daily Reports.
- Any other related duties that might be required.
go to method of application »
You Bring:
- Minimum of 1-year sales/marketing/promotional experience.
- A valid driver’s license.
- Have a minimum of 1-year driving experience.
- Willingness to do shift and weekend work.
A Bonus to Have:
What You Will Do for The Brand:
- Work closely with Area Managers to meet required targets.
- Plan marketing campaigns/promotions/events with the assistance of the Area Manager and regional marketing Team.
- Facilitate daily promotional activities.
- Ensure marketing material is available and in good condition for all campaigns. All campaigns/promotions should be completed successfully and professionally.
- Management of stock (daily report on stock levels and usage).
- Measure the effectiveness of promotions. Use Promo Tracker to measure the effectiveness of the promotion/event/campaign.
- Conduct market analysis/research to make suggestions for improvements within the mobile department.
- Recruitment and interviewing in coordination with Area Manager and HR department.
- The performance and team management of sales agents this includes the setting of daily targets, completing performance reviews, (twice a year) conducting day-to-day people management functions such as HR/IR, and the poor performance of team members (PIP) function.
- Management of team members leave, absenteeism, and attendance.
- Identify potential of Top Up Voucher outlets. Visiting outlets where required.
- Organise continuous training to ensure sales agents understand the different betting types, betting process, products and TUV.
- Weekly completion of all Moodle/Betstrike and Voice note training and Trainer on Wheels.
- Ensure that cash-ups are done following the cash-up procedures. Responsible to ensure that there are no shortages. Report all shortages to management immediately.
- Ensure that Booster vehicles are clean, branding is in good condition, vehicle inspections are conducted weekly, and that vehicles are serviced.
- Submit Daily Reports.
- Any other related duties that might be required.
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You Bring:
- 6 Months to 1- year within sales, promotions, or marketing.
What You’ll Do for The Brand:
- Customer Service: Assist clients with opening accounts and all betting queries.
- Drive daily sales and activations through the effective demonstration and/or explanation of mobile products, usage methods, and services to influence punters to purchase products or use our services.
- Drive mobile marketing campaigns to increase sales and sign up new online accounts.
- Must keep records of their sales activities and report their progress to management daily.
- Promote the mobile brand.
- Set up and arrange displays at outlets, events, and promotions to attract the attention of prospective and existing punters.
- Assist customers in submitting correct FICA documents when opening a new account (FICA requirements: Clear ID)
- Ensure new customer uses the sign-up bonus to bet when an account is opened and show the customer how to bet on the mobile application.
- Keep work areas neat and tidy to promote a positive image to customers.
- Ensure appropriate management, safekeeping, and maintenance of all mobile equipment.
- Weekly completion of Moodle, bet strike and Voice Note Training, and Trainers on Wheels
- Might be required to roam between branches and stores as per operational needs.
- Any other related duties that might be required within the business.
What You’ll Bring To The Team:
- Excellent Listening skills.
- Excellent communication skills (verbal and written)
- Must be results driven.
- Good understanding of Mobile and Internet betting, Betting procedures and types and TUV (top up voucher) distribution.
- Strong systems and sales knowledge.
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You Bring:
- 1-2 years' Product Marketing experience.
- 1-2 years’ Promotions experience.
- 1-2 years’ experience in betting/ product knowledge.
A Bonus To Have:
- 1-2 years’ experience in sales and Marketing.
- 1-2 years’ experience in project management.
- Strong Knowledge and keen interest in Sports.
- Degree/Diploma.
What You’ll Do For The Brand:
- Identifying new innovations and ways in which to market your product.
- Conceptualizing new promotions and marketing campaigns.
- Create engaging Competitions and the management thereof.
- Ensure enhancement of the Company product(s) and improving the functionality for the end users of these applications.
- Competitor analysis reporting and market research.
- Project lead product testing before releasing to live environment.
- Market awareness and strong Relationship Management abilities.
- Ability to work under pressure.
- Management of various projects.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the marketplace.
- Develop and curate engaging content for social media and Display Advertising platforms.
- Assist in the development and management of social media platforms and influencer marketing strategy.
go to method of application »
Minimum Requirements:
- 2- 3 years’ experience in a marketing related position.
- 1-2 years experience in Project Management.
- Valid driver’s Licence
Advantageous:
- Product marketing experience in a betting / Gaming related field.
- Completed or studying towards a related Diploma or Degree.
Key Responsibilities:
- Create and implement a product marketing strategy that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our Clients.
- Engage with product suppliers, and manage relationships with all product suppliers in conjunction with the product Team.
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/ competitions and ways in which to market your product and grow revenues.
- Ensure enhancement of the product(s) and improving the functionality for the end users of these applications.
- Perform and interpret competitor analysis reporting and market research to optimise marketing strategies and improve results.
- Project lead product testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place.
- Develop and curate engaging content for social media platforms.
- Assist in the development and management of social media platforms and influencer marketing strategy.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Any other ad hoc duties that might be required
Skills and Competencies:
- Excellent reporting skills.
- Be strategic in thinking.
- Good attention to detail with a focus on quality.
- Accountable
- Results driven.
- Strong communication skills.
- Market awareness.
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You Bring:
- Previous credit management experience.
A Bonus to have:
- 2 Years of finance experience in the loan industry.
- Relevant Degree / Diploma / Course in business administration.
What you will do for the Brand:
Financial Metrics/Operational Duties – Credit Management
- Detailed review of credit application pack for the extending of credit facilities.
- Ensure COD and Credit applications have been obtained, appropriately completed, appropriately signed and saved accordingly.
- Ensure that the customer credit application tracker is correctly completed, timeously completed and is up to date.
- Detailed and thorough review of supporting documents in light of extending credit facilities including detailed review of credit bureau reports.
- Obtaining trade references.
- Obtaining of security (where required).
- Ensure timeous follow up for collection of late payments or long outstanding debtors.
- Issue letter of demands (where necessary) to customers that have defaulted.
- Instruct and liaise with attorney’s with regards to handing over outstanding debt.
- Timeous follow ups with the customer, team and attorney on collections and related tasks.
- Attend to credit guarantee insurance (where required) and ensure correct processes being followed in light of the credit guarantee insurance terms/conditions/set processes.
- Ensure correct credit limit has been set and maintained on the accounting package.
- Ensure that specific approval is obtained for a sale that causes the set credit limit to be exceeded.
- Ensure that changes to the credit limit or terms is appropriately approved.
- Ensure timeous and professional communication with the customer with regards to approved credit limit as well as changes to credit limit.
- Ensure consistent application of a credit policy and related training manuals/templates.
- Ensure that the credit policy and related training manuals/templates are updated regularly to match changing business and economic environments.
- Analysis and preparation of credit reports according to daily/weekly/monthly and yearly deadlines.
- Timeous sending out of debtors age analysis to managers with the business/group.
- Ensure timeous raising of sales invoices.
- Ensure timeous sending out of sales invoices, credit notes, delivery notes and statements to the customer.
- Continuous focus on optimization of credit management processes.
- Manage relations with collection agencies.
- Manage relations with credit reporting agencies.
- Manage relations with credit insurance
- Consistent application of a credit policy and training manual.
- Ensure adequate provisioning of bad debts.
Financial Metrics/Operational Duties - Loan
- Analyse applicants' financial status/affordability and credit status to determine feasibility of granting loans.
- Review copies of loan application forms, credit history, bank statements, pay slips, any other proof of income and necessary FICA documentation.
- Review applicant’s loan application form and ensure all information is complete.
- Negotiate settlement discounts on behalf of applicant where applicable.
- Confirm that the loan applicant’s details, income and expenses are accurately captured on the Webfin/loan system.
- Meet with the applicant to obtain information for loan applications, interrogate income/expenses for the purpose of validating their affordability and to answer questions about the process.
- Explain to the applicant the different types of loans and credit options that are available, as well as the related terms and conditions.
- Review the loan applicant’s credit agreement to ensure that it is complete and accurate and in line with what has been captured on Webfin/loan system.
- Approve loans within specified limits and refer loan applications outside those limits to management for approval.
- Handle applicant/customer complaints and take appropriate action to resolve them including escalation when necessary.
- Stay abreast with new types of loans, other financial services and other products to better meet applicants’ and business’s needs.
- Review and update applicants loan files and Webfin/loan system.
- Review payment schedules, settlement values and minimum living expenses.
- Work with applicants to identify their financial goals and to find ways of reaching those goals.
- Send out credit agreements, statements, declination letters etc.
- Assist with completion of NCA reports.
- Review loan packs for sign off.
- Review of internal controls and confirm that the company is compliant with NCA, internal audit and the company’s own policies and procedures.
- Driving marketing and new sales for the business in order to meet growth targets set by management.
- Management of the loan administration team by providing guidance, training, mentorship, supervision as well as performance management of individual team members.
- Maintain the accuracy of the data loaded in Webfin as well as to ensure information on Webfin is up to date and relevant.
- Review the management accounts of the business and drive effective cost management.
- Ensure accurate reconciliation of payroll deductions to deductions per Webfin.
- Ensure timeous submission of reports (such as the monthly stats report, daily report, deductions report for payroll etc).
- Ensure regular follow up and focus on debt collection and handed over amounts.
- Ensure adequate provisioning of bad debts.
- Ensure timeous posting/emailing of statements and loan agreements to loan applicants.
- Ensure only approved Keshi marketing material is used.
- Ensure timeous maintenance of various registers (declined loans/marketing).
People
- Approval and creation and maintenance of roles and job descriptions and KPIs/KPAs.
- Performance management of team members and disciplinary.
- Enforcing ethical, honest, transparent, fair work environment.
- Approving of training as and when needed for team members.
- Formal setting up of individual team member meetings (Initial meeting to layout the KPIs/KPAs, quarterly tracking meeting, half year review and year-end review.
- Adequate recognition of team member efforts and motivation of team members.
- Talent retention (through role creation, career path planning).
- Succession planning.
- Sustainable morale and team building.
- Ethics and fraud workshops.
- Recruitment and related interviews.
- Induction and comfort or new team members.
- Appropriate and fair leave planning.
- Monitoring of sick leave.
- Approval of leave, bio time, phone usage.
- Implementation of HR initiatives.
- Monitoring of team member productivity, punctuality, breaks and smoke breaks.
- Approving and monitoring of overtime.
- Promotion of a healthy work environment.
Compliance, risk and quality
- Creation and review of customer feedback assessment.
- Legal agreements in place with all suppliers and customers and landlords (where applicable).
- Creating, maintaining and enforcing company policies and procedures.
- 100% compliance with health and safety regulations (where applicable).
- Compliance with relevant laws and regulations relating to operations.
- Regular risk assessments and maintenance of risk register.
- Intense focus on quality with regards to communication, capturing, documentation etc.
- Maintenance of department process write-ups/ system descriptions and quarterly updating
- Ensure logical saving of all work, templates, etc. monthly and yearly such that each year’s financial records can stand on its own when enquiries/ investigations/audits take place.
- Produce high quality, neat, logical, succinct, easy to follow, easy to understand, formula linked work/templates/workbooks/financial models - of which is substantiated by facts with no numbers in the formulas
- Ensure the above (final version) and other documents are chronologically saved/backed up.
- Effectively deal with internal, external, SARS, NCA and BEE auditors.
- Promote declaration of all gifts.
- Promote non acceptance of kickbacks. Instances to be reported immediately.
- Promote declaration all conflicts of interest upfront.
- Promote a culture of confidentiality within the business with regards to the protection of personal information.
- Ensure all personal information of loan applicants and suppliers and other stakeholders is not shared and is maintained in a secure environment.
- Stay abreast with changes in the microfinancing industry and changes to the Act/Regulations.
- Ensure that Keshi/Credit Policies, Procedures, Manuals and training manuals are maintained and updated accordingly.
- Ensure that various Keshi/Credit templates/forms/agreements/ T&Cs are maintained and updated accordingly
Growth and new markets/products
- Customer relationship management.
- Key supplier relationship management.
- Source new business and new products.
- Development of existing business and products.
- Ensure that measures are put in place and steps are taken to achieve short term, medium term, long term goals.
- Assist with company projects or lead company projects as allocated from time to time.
Skills:
- Good communication and Interpersonal skills.
- Impressive planning, organizational and time management skills.
- Good business acumen and high ethical work standards.
- Ability to multitask and show initiative at all times.
- Ability to work under pressure and still produce good quality results timeously.
go to method of application »
Minimum Requirements:
- 2 - 3 years’ experience in a marketing related position.
- 1-2 years experience in Project Management.
- Valid driver’s licence
Advantageous:
- 1-2 years’ experience in a betting related field.
- Completed or studying towards a related Diploma or Degree.
Key Responsibilities:
- Create and implement a product marketing strategy that ensures our products remain competitive and innovative contributing to the growth of our business and meeting the needs of our Clients.
- Engage with product suppliers, and manage relationships with all product suppliers in conjunction with the product Team.
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
- Identifying new innovations, promotions/ competitions and ways in which to market your product and grow revenues.
- Ensure enhancement of the product(s) and improving the functionality for the end users of these applications.
- Perform and interpret competitor analysis reporting and market research to optimise marketing strategies and improve results.
- Project lead product testing before releasing to live environment in consultation with the product Team.
- Market awareness and strong relationship management abilities.
- Ability to work under pressure and adhere to tight deadlines.
- Management of various projects across the Ibranch Business.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Assist and advise the business on what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct quality assurance tests.
- New business ideas and improving current business work practices.
- Responsible for reporting on allocated product to the business as per operational requirements.
- Work closely with various stakeholders to achieve objectives related to allocated product in order to achieve growth and visibility in the market place.
- Develop and curate engaging content for social media platforms.
- Assist in the development and management of social media platforms and influencer marketing strategy.
- Manage and maintain a CMS system of Hollywoodbets with uploading of daily and weekly content.
- Any other ad hoc duties that might be required.
Skills and Competencies:
- Excellent reporting skills.
- Be strategic in thinking.
- Good attention to detail with a focus on quality.
- Accountable.
- Results driven.
- Strong communication skills.
- Market awareness.
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You Bring:
- Relevant product / industry experience.
- Minimum 6 months Call Centre Experience.
What You’ll Do For The Brand:
- Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
- Walking the floor to ensure team are logged in with no challenges.
- Coaching – instruct and train all employee/s with the aim to fulfil a goal in order to develop specific skill/s in an enthusiastic, motivating manner
- Checks that resources are trained to effectively deal with betting enquiries, account information queries and lodging complaints. Recommend additional training where necessary to the Manager
- Ensures compliance with company policy and ensure that all internal control procedures are followed. Report on deviations to procedures and corrective actions.
- Ensure that the team displays good customer service principles in their dealings with customers and other internal team members/departments/branches
- Ensure the department is fully knowledgeable on all promotions at any given time
- Ensure that the company brand and image is promoted through excellent customer service
- Ensure queries are resolved timeously and at point of call where possible. Escalates difficult queries to Team Leader for resolution.
- Drives quality targets and upskill on quality areas of development.
- Handling of product related customer queries – non-manager calls
- Escalates disciplinary issues and poor performance procedures issues to the Team Leader
- Work closely with other departments, such as Phone-A-Bet, Outbound and Quality Assurance to understand the dependencies that exist between departments, if any.
- This is a position of trust and high ethical standards are expected within this role
- Any other ad hoc duties that might be required
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You Bring:
- 1- 2 years minimum reporting experience.
- Sports betting knowledge.
A Bonus To Have:
- Valid drivers license and own vehicle.
What You’ll Do For The Brand:
- Maintain all current betting platforms (mobisite, website, USSD) by identifying shortfalls and introducing new features and solutions.
- Provide overall leadership and direction in the development of betting platforms.
- Identify new innovations and assessment of Competitors.
- Develop and drive software development project plans and specifications, estimate time requirements, establish deadlines, monitor milestone completion, track all phases throughout implementation, provide timely reporting of issues that impact project progress and coordinating actions.
- Ensure enhancement of the Mobisite, Website, Syx, refer a Friend, TUV and other Company products and improve the functionality for the end users of these applications.
- Evaluate consumer understanding and insights- Consumer experience with the Brand and possible enhancements where required.
- Competitor analysis reporting.
- Project lead all product testing before releasing to live environment.
- Market awareness and strong Relationship Management abilities.
- Identify root causes of customer and audit queries and look at ways and initiatives to reduce specific customer/audit queries where appropriate, based on the nature of the query.
- Any other ad hoc duties that might be required.
- Communicate with departments to identify work shortfalls and areas where the development team can assist in improving work processes.
- Assist and advise the developers and software architects on how an application should work, what needs are to be met and dictate the flow and user interface to determine what the users must see by providing them with Business Requirement Documents.
- Conduct and supervise group testing of complete applications and software.
- Identify and eliminate the factors within the applications that may pose a risk to the business.
- Market research and product development.
- New business ideas and improving current business work practices.
- Involvement in making user manuals for system applications.
- Work closely with our betting traders and ensuring we maintain the desired GGR margins and implement measures and strategies to correct instances where this objective is not met.
- Deal with all betting related queries for clients.
- Analyze risk and fraud related to the product.
- Analyze the odds relevance and accuracy.
- Highlighting high risk or high spend/win clients.
- Defining functionality required front and back end of SyX and mobisite/web.
- Report on product performance and metrics.
- Assist with completion of the BRD for integration and enhancements.
- Perform testing on functionality and odds of all product releases.
- Key link between Software Development and the business.
- Negotiate commercials relating to the product.
- Create BRD through collaboration with Betting Product Owner.
- Perform full cycle testing of product functionality and odds.
- Drive Marketing plans for the product within iBranch/retail.
- Ensure sufficient handover to Betting Product Owner before a live release.
- Review Contracts, looking for additional value or reduction in commercials.
- Setting up strategic meetings with partners to grow figures, implement strategies, add product
- Deal with compliance for GB approvals across all provinces
go to method of application »
You Bring:
- 1-2 years of experience in graphic design skills.
- Ability to conceptualize and create innovative design solutions.
- Experience in using desktop publishing tools
- Layout and photoshop skills
A Bonus To Have:
- Bachelor’s Degree in Graphic Design
What You’ll Do For The Brand:
Operational
- General design work (posters, flyers, merchandise and other marketing material).
- Determine the message the design should portray and work closely with the marketing function
- Create images in line with the marketing strategy and brand strategy, aligned to internal company design preferences
- Display a range of creative design techniques to materialise the concept and design required
- Achieving deadlines and working as quick and efficiently as possible.
- Updating adverts on the website and betting displays.
- Liaising with branch team leaders and managers with regards to any design work requested for their branch.
- Photocopying and deep etching pictures in photoshop.
- Illustrates concept by designing rough layout of art and copy regarding arrangement, size, type size and style, and related aesthetic concepts.
- Obtain approval of concept by submitting rough layout for approval.
- Prepare finished copy and prepare final layout by marking and pasting up finished copy and art.
- Complete projects by coordinating with printing and publishing.
- Anticipate the type of design required based on past experience and feedback.
- Solely responsible for Game On Soccer pocket guide and Lucky Numbers Results sheet.
- Assists with weekly pages for SBN.
- Adhoc tasks and jobs.
People
- Comply with company policy and values.
Compliance, risk and quality
- Compliance with company policies and procedures.
- Ensure logical saving of all work, designs, artwork, approvals etc.
- Ensure that all artwork, designs, approvals etc are chronologically saved/backed up.
- Ensure error free designs with accurate content.
- Ensure that designs are free from racial, gender bias, derogatory, defamatory comments.
Growth and new markets/products
- Ensure measures are put in place and steps are taken to achieve the short term, medium term and long-term goals.
- Hollywood Group Product awareness.
- Design innovation.
- Keep abreast of design trends.
Method of Application
Use the link(s) below to apply on company website.
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