Current Vacancies at Discovery Limited

Key Purpose

The HR Administrator will support the Greater Marketing HR department with day-to-day HR administration and will be an integral part of the Marketing Services and Sales & Distribution Teams assisting with, but not limited to, Recruitment administration, HR Administration, Reporting, Data Capturing, Filing, Project Administration etc.

Areas of responsibility may include but not limited to

Recruitment Administration

• Assist the Talent Acquisition Specialists with end-to-end recruitment of all junior level Marketing Services roles and Sales & Distribution roles.
• Responsible for all administration around employee sourcing and recruitment.
• Review and select appropriate candidates to be evaluated by hiring managers.
• Schedule interviews of candidates shortlisted by the hiring managers.
• Support hiring manages in the evaluation and assessment of candidates to determine suitability for a given position.
• Schedule psychometric assessments of top shortlisted candidates.
• Communicate with candidates to provide status updates on their employment consideration and maintain relationships.
• Manage and execute the offer process.
• Compile and maintain recruitment reports and trackers.
• Attend meetings as required to provide updates on recruitment progress.
• Ensure all background checks (forensic and references) are conducted timeously before an offer is extended.
• Responsible for professional and successful onboarding and cross-boarding of all new recruits to ensure a world-class experience.

HR Administration

• Provide support to the HR Manager with the recognition programmes.
• Schedule & co-ordinate all Marketing monthly meet meetings and other team events.
• Compile and maintain HR reports and trackers.
• Capture and maintain all HR related data on SAP SuccessFactors (SmartPeople) to ensure accurate record keeping.
• Daily management of the Greater Marketing mailbox and calendar.
• Respond to queries from various stakeholders.

Project Administration

• Support the Head of People and HR Manager with ad hoc projects from time to time.

Education and Experience

• Completed 3-year related tertiary qualification in Human Resources or Industrial Psychology
• Completed NQF level 8 degree is advantageous
• A minimum of 1 years’ experience in HR and/or Recruitment administration

Technical Skills or Knowledge

• Highly proficient MS Office Skills
• Excellent verbal and written communication skills
• Interpersonal skills
• Strong Relationship skills
• Strong Collaboration skills

Competencies

• Strong focus on Service Excellence
• Takes Initiative
• Process and Task driven
• Attention to detail
• Uses discretion when dealing with confidential correspondence/ information
• Manages time effectively
• Works in a systematic, methodical and orderly way, within strict SLAs
• Works productively in a pressurized environment

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Key Purpose

We are seeking a developer responsible for building and supporting applications. Your primary responsibility will be to design and develop these layers of our applications, and to coordinate with the rest of the team working on different layers of the infrastructure. A commitment to collaborative problem solving, sophisticated design, and quality product is essential.

Areas of responsibility may include but not limited to

Planning:

• Perform a high-level impact analysis, establish Scope, and provide estimates based on technical requirements.
• Proactively liaise with all stakeholders.
• Create required planning tasks in SDLC tool and set due dates according to agreed milestones.
• Actively participate in the collaborative technical design process.
• Research and find effective solutions to technical issues that arise.
• Update development timelines based on final requirements.
• Liaise with the relevant subject matter experts where clarification is required.

Development:

• Translate technical requirements into executable code without errors.
• Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
• Ensure delivery within agreed timeframes.
• Conduct unit testing and fix any defects found within the agreed SLA.
• Escalate risks to the project early on.

Quality and Testing:

• Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
• Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
• Develop and maintain reusable Unit Tests.
• Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios.
   

Risk and Release Management:

• Conform to the Build and Release cycles.
• Provide timeous support to the Quality Assurance Team when issues arise during testing.
• Handle all outstanding defects.
• Production Support and Root Cause management:
• Ensure that the root cause of system errors is effectively analyzed and prioritized for fixing.
• Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
• Assist system users and the infrastructure teams with technical support issues.

Team Collaboration:

• Adhere to the culture of communication and collaboration across all teams.
• Attend and participate in the regular team / project stand-ups.
• Actively mentor team members where required.
• Provide feedback at the regular 1-on-1’s with your leader.
• Proactively set goals, track them and address any concerns with your leader.
• Participate in Performance reviews with your line manager and project leads.
• Actively participate in internal up-skilling initiatives.
• Transfer knowledge and contribute to building a shared knowledge base.

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment.
• Constant improvement of knowledge of the various applications, their functions and data models.

General:

• Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
• Able to build strong business relationships with other members of the team and the business areas we support.

Personal Attributes and Skills

Knowledge – Processes:

• Design patterns
• Data modelling and design of database structures, including tools such as Enterprise Architect.
• Unit and Systems Integration testing
• SDLC methodologies (Agile, Waterfall, DevOps, etc) and tools (Jira, BitBucket, Quality Center, etc)
• GIT version control

Advanced knowledge/experience – Technologies:

• Java programming language (Java 7 or later)
• Java EE
• JBoss/Weblogic EAP (or similar Application Server)
• Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS – Oracle – and PL/SQL beneficial)
• Business services (EJB, RMI)
• Integration services (JMS, Apache Camel, REST / SOAP web services)
• Messaging systems (Tibco EMS, Oracle Advanced Queuing, MQ)
• Presentation layer technologies (Java Server Faces, Java Server Pages, HTML 5, JavaScript, jQuery, CSS3)
• Design patterns (DAO, Command pattern, MVC, etc)
• Spring Framework ( Spring MVC , Spring Batch)
• Hibernate
• JUnit or JMock
• XML knowledge
• JSON knowledge
• SonarQube
• Build tools (Apache Ant, Maven, Jenkins, etc)

Personal Attributes:

• Self-starter who takes ownership and accountability and can work with minimal supervision – Most Important!
• Passionate about technology and development
• Results oriented with the ability to work under pressure and cope with multiple concurrent projects with changing priorities and deadlines
• Strong analytical and problem-solving skills
• Ability to deal with complexity and migrate between detailed and high-level requirements
• Excellent written and verbal communication skills

Education and Experience

• 3-year university degree in computer science or business informatics, or similar qualification, is highly preferable
• 7 or more years’ experience in building and maintaining Java applications

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Job Purpose

• Passion for service excellence and people
• Adhere to the frontline grooming and service requirements of Discovery as stipulated in the employee SOP
• Assist and direct walk-in guests to relevant areas at 1 Discovery Place
• Contact hosts for guests needing to go to access controlled areas
• Sign guests in who will be passing through access control
• Provider support and direction for meeting room queries
• Log calls for all relevant issues at reception (cleaning, maintenance IT etc.)
• Ensure professional and friendly relations with peers
• Share all relevant information for the frontline with peers nationally
• Ensure punctuality with regards to shifts
• Assist with ad hoc business requirements as and when necessary

Work Experience

Required

• 2 years face-to-face client services

Preferred (would be advantageous)

• 3 years face-to-face client services

Education / Qualifications / Accreditations with Professional Body

Required

• Matric

Preferred (would be advantageous)

• Customer Service Certification

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Key purpose

The vacancy is for a Learning and Development Manager within the Discovery Institute of Training, who will be responsible for leading a team of training facilitators and instructional designers responsible for developing and conducting sales skills, soft skills, and financial planning-related in-person and virtual training solutions for various roles across Discovery’s sales force.

Key outputs

• All work must be done accurately, comprehensively, and in line with set quality standards.
• Set and implement annual strategic objectives, aligned to organisational and departmental strategies and objectives.
• Build and maintain relationships with key stakeholders within the Discovery Institute of Training, the sales and distribution force, and other key stakeholders across Discovery.
• Identify and assess the training needs across all roles within Discovery’s sales force using various analysis methods.
• Implement effective and purposeful in-person and virtual training solutions.
• Create and implement quality assurance tools to evaluate the standards of training, recommend development areas for facilitators, and manage the development process.
• Manage each Instructional Designer’s project timelines to ensure that projects are delivered on time within planned deadlines.
• Quality review of all work produced by the Instructional Designers to ensure that Instructional Design principles are followed, and quality standards are met.
• Maintain and evaluate KPI’s.
• Plan, manage, and monitor the development and up-skill of all newly appointed staff.
• Continuously review and enhance the skills, knowledge, and abilities of the staff.
• Evaluate the performance of the various roles within the sales force to ensure that training is meeting business needs and improving performance.
• Effectively and respectfully communicate with stakeholders, colleagues, staff, and management.
• Select and manage training resources, which includes management of the training calendar.
• Research and implementation of technology to enhance business processes, efficiency, and quality in the team.
• Regular reporting based on needs, capacity, development and other analytics and data.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.

Competencies

• Advanced leadership skills
• Critical thinker with innovative problem-solving skills
• Familiar with traditional and modern training processes
• Strategic and creative mindset
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Meticulous attention to detail
• Good project management skills
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Advanced report writing skills

Experience

• Working experience of at least two years in a similar role is required.

The following qualifications and experience are required:

• Relevant training qualification or diploma in human resource management practices
• At least two year’s experience as a learning and development manager, overseeing facilitators and instructional designers (learning material developers)
• Highly computer literate with proficiency in MS 365 and related business and communication tools
• Financial planning and soft skills/ sales skills knowledge and experience in a learning context
   

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Key Purpose of the role

The processing of new and existing business quotations.

Areas of responsibility may include but not limited to

• Liaise with internal client’s such as Servicing Consultants, Group risk Franchises, Administration and Management.
• Analyzing the risk and the profitability of each scheme.
• Monitoring the profitability of existing business - this is done during the revision process.
• Analyzing the claims experience and making suggestions to the Pricing Manager regarding Group Risk Terms.
• Knowledge of all the risk factors such as occupation and industry, admin and profit factors and their interdependency.
• Knowledge of all the Retirement (Provident & Pension Funds).
• Knowledge of components of Umbrella business Inclusive, Admin Cost, Exclusive
• Preparation and distribution of quote documents Group Risk and or Umbrella.
• Illustration of the value proposition of Discovery’s benefit enhancements.
• Analyzing of raw data
• Personal Attributes and Skills     

The successful candidate must demonstrate the following competencies:

• Highly analytical
• Delivering Results and Meeting Customer Expectations
• Planning & Organizing
• Speed and accuracy
• Competent and reliable
• Willingness to learn and give ideas
• Good communication skills
• Candidate needs to be a Self-Starter
• Deadline Driven
• Service orientated

Education and Experience

• Matric Mathematics (essential)
• Maths or Actuarial degree would be advantageous but not essential
• Experience in data analysis recommended.
• Computer literate: Microsoft Office: Word, Excel and Outlook
• Keen knowledge of the insurance industry. Trends, new developments and other underwriter’s objectives (Advantageous)
• A sound mathematical knowledge is essential.
• Statistical knowledge advantageous.
• A qualification in the insurance industry advantageous.
• Must have passed a major Mathematics or Statistics course at first year level at Tertiary
• 1 year Risk Pricing experience within the Insurance Industry

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Key Purpose

To take inbound calls from Health Professionals, regarding claims queries and provide first time resolution. Provide excellent service and quality through Discovery Service Standards.

Areas of responsibility may include but not limited to

• Operate mainly in the office (may be required to visit a provider offsite)
• Taking calls and dealing with Discovery Health, Key Care as well as In House related queries from Health Professionals
• Dealing with all queries through to resolution Admin functions (i.e. TWT, CRM assistance as well as ad hoc admin for members)
• Working on Discovery Systems as well as DIScribe Positioning policy and benefit changes
• Assisting with escalated queries from providers and liaising with internal departments for resolution of those cases
• Maintaining acceptable performance in the following areas: TMBR, DPMO, AHT

Personal Attributes and Skills

• Delivering results and meeting customer expectations
• Presenting and communicating information
• Delivering results and meeting customer expectations
• Deciding and initiating action
• Following instructions
• Adapting and responding to change
• Persuading and influencing
• Analyzing
• Adhering to principles and values

Education and Experience

• Matric - Maths/Accounting and English with 50%
• Basic MS Office Knowledge
• Minimum 6 months experience as a Contact Centre Consultant in Customer Services
• Minimum of 6 months Claims Specialist experience

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Key Purpose

Accountable for the testing process, adequately identifying and tests that the business functional requirements are fulfilled, manages the delegated activities during actual testing and resolution of defects. Designs the test plan, test cases and test scenario's based on an analysis of the business requirements. Actively coaches and teaches peers and Testers and contributes to the continuous improvement of the Test process and methodologies.  In addition to this this individual will be responsible for regression testing within the Testing Team.

Areas of responsibility may include but not limited to

Testing Requirements

• Participate in review sessions where the requirements and user stories are discussed. 
• Participate in JAD sessions where requirements are derived. 
• Extract requirements from user stories etc. 
• Review requirements with peers/ Test Manager/ Business Analyst. 
• Analyse test requirements using proven test techniques, and document in a Testing Requirements. 
• Provide estimates for completing test cases and execution.
• Test Scenarios and Cases
• Participate in JAD sessions with the business teams to extract test scenarios.
• Obtain approval on test scenarios from required stakeholders.
• Identify test cases for automation. 
• Design manual and / or automated test cases for each test scenario. 
• Design, write and store all test cases in Jira Xray Test Management tool. 
• Link all test cases to the appropriate requirement(s) in Jira Xray Test Management tool. 
• Ensure 100% requirements coverage. 
• Prepare for and provide a walkthrough of all test cases that facilitate feedback and the ultimate execution of all test cases. 
• Review test cases and obtain approval from all relevant stakeholders. 
• Design regression test packs in Jira Xray Test Management tool. 
• Identify and communicate test environmental requirements. 

Test Data

• Test Data requirements must be recorded for test cases during the test case creation process.  
• Source and record correct test data for Test Cases (SQL).  
• Create/Maintain test data and data sets. 

Test Schedule

• Understand and confirm acceptance on responsibilities, deliverables, and timelines. 
• Provide scheduling input to the Test or Delivery Manager. 
• Document the test coverage and produce a test schedule. 
• Understand the frequency of test deployments. 

Test Results

• Work closely with Delivery Managers, Business Analysts, Business Owners, Quality Assurance and Developers to co-ordinate test activities. 
• Facilitate execution of test cases in an effective and efficient manner. 
• Ensure adequate controls are established and adequate testing is completed for all new development and enhancements to existing applications. 
• Ensure system testing, integration testing, business/user acceptance testing has been completed as required. 
• Build and maintain a repository of regression test cases using Jira Xray Test Management tool. 
• Ensure test status results are properly documented and tracked and software defects are reported clearly and logged in Jira. 
• Review test results stored in Jira Xray Test Management tool. 
• Obtain signoff on all test results from the business stakeholders.
• Execute required regression tests, and record/action results.

Defects Report

• Generate and maintain testing status reports noting any defect or blockers to test execution. 
• Log, Track and Resolve defects on Jira.

Peer Review Report

• Participate in reviewing other team member’s work. 
• Educate and coach junior resources (Testers)

Automated Testing

• Convert manual test cases into automated test framework.
• Understand requirements and work with the automated testing development team to implement new or missing features.
• Automate manual test cases for future regression testing. 
• Maintain automated scripts so that they remain current and can be executed after changes have been manually tested.

Performance Scripts:

• Create Performance scripts and execute.
• Understand requirements for Performance and Stress testing for a project and design the relevant scripts / test cases for executing performance tests. 
• The relevant reports containing results of testing must be generated and circulated.

Personal Attributes and Skills

Behavioural skills

• Learning orientation.
• Detail orientation.
• Structured and analytical problem solving.
• Prioritisation.
• Planning and organizing.
• Action/pro-active orientation.

Technical Skills

• Business communication skills (verbal and report writing)
• Interpreting business and technical specifications
• Root cause analysis

Education and Experience

Essential qualification - at least one of the following:

• Diploma in IT/Software Engineering/Computer Science 
• University degree in a technical discipline (e.g.: Computer Science, Mathematics, Engineering)
• ISTQB qualification
• Automated Testing course with QTP
• Minimum 2 years of relevant Test Analyst experience.
• Driver’s license/independent transport.
• Must have experience with regression, usability, sanity, and functional testing methods.
• Process knowledge of SDLC (strong functional knowledge of Systems Engineering), Testing methodologies, ITIL process awareness
• Experience using Jira Xray Test Management tool – advantageous.
• Technical knowledge of Jira and SQL

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Key Purpose

The Senior Marketing Manager partners with business to develop and implement integrated, strategically aligned marketing solutions and delivers marketing, PR, written communications and brand projects. The incumbent operationalises strategy through project management and delivers within budget, applying best practice marketing principles and leveraging key partnerships internally and externally. In addition, the Senior Marketing Manager provides specialist marketing advice to stakeholders and is responsible for managing, coordinating and coaching a team.

Areas of responsibility may include but not limited to

MANAGES THE MARKETING DEPARTMENT AND PROVIDES MARKETING DIRECTION AND SUPPORT ACROSS THE BUSINESS

• Provides input into the Marketing, Brand and Communication Strategy
• Implements the Marketing, Brand and Communication Strategy, operational plan and targets for area of responsibility
• Implements principles and workflows to ensure marketing strategy is aligned to Discovery marketing model and overall business strategy.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Creates innovative, consistent, integrated solutions to improve business practices, processes and synergies to increase sales, efficiencies or effectiveness.
• Unpacks complexity and provides new ideas and thought leadership to drive sales and engagement with Brand.
• Secures approval for all content relating to the organisation's reputation destined for internal and external publication.
• Works cross-functionally to help develop advertising and promotional programmes, pricing, and positioning and manages information flow between the department, clients and service providers.
• Collates, compiles and reports on key business metrics.
• Proposes initiatives and identifies opportunities for growth, expansion or new direction.

MANAGES PEOPLE AND ENSURES CONTINUOUS IMPROVEMENT AND PROFESSIONAL DEVELOPMENT

• Fosters an environment conducive to cross-functional skills transfer and integrates and harnesses team specialities and talent.
• Cultivates an environment where creativity and innovation are encouraged and provides necessary guidance, coaching and support in this regard.
• Ensures team is highly motivated, challenged and supported.
• Implements fit for purpose marketing systems, policies and practices and continually reviews and improves on them.
• Recruits and develops quality staff as required in consultation with the Head of Marketing and HR.
• Ensures staff are clear about their roles, procedures and practices - conducts regular performance contracting and review processes.
• Delegates responsibility and authority whilst monitoring and managing performance
• Maintains up to date professional and technical knowledge and keeps abreast of industry trends and pertinent legislation.
• Ensures team has excellent product and technical knowledge in order to deliver strategy and build brand.
• Contributes to team success by ensuring team commitment and cohesion; values individual contributions and shows respect for others.
• Respects diversity and encourages an environment that values inclusivity.
• BUILDS AND MANAGES OPERATIONAL RELATIONSHIPS WITH INTERNAL STAKEHOLDERS
• Interfaces with senior business colleagues to contribute to brand or communication strategy.
• Researches local and international trends and business enablers and makes recommendations for their customisation and incorporation into operations.
• Provides expert guidance to colleagues on industry best practice.
• Participates in meetings and forums to share knowledge, encourage innovation and manage complexities.
• Manages, balances and aligns customer requirements and quality of service to build brand presence and strength.
• Uses customer feedback to inform service delivery improvements.

BUILDS AND MANAGES EXTERNAL RELATIONSHIPS AND KEY PARTNERSHIPS

• Engages with business partners, resolves conflicts and builds effective relationships.
• Collaborates with stakeholders to plan and implement solutions to business challenges.
• Aligns key business strategies and goals and ensures deliverables are communicated to internal and external customers; secures necessary documentation and sign-off.
• Builds and maintains vendor and supplier relationships, ensuring good communication and clear expectations.
• Ensures that the company's image is enhanced in all interactions with external and internal stakeholders
• Creates opportunities for keeping the organisation and its products/ services in front of public and the trade.

OPERATIONALISES, ALIGNS AND OPTIMISES LARGE STRATEGIC MARKETING PROJECTS

• Liaises with different business units to understand business needs as they relate to marketing and business campaigns.
• Develops and manages the execution of multiple projects from conception to post implementation.
• Project manages and ensures effective delivery of all campaigns
• Ensures campaign activities translate into profits or other strategic business objectives and creates value for customers and shareholders.
• Oversees short/medium term planning and optimises resource allocation across projects
• Monitors and measures the success of marketing initiatives, drives corrective action and advises the organisation accordingly.
• Guides and enables change management initiatives and communication requirements for all projects.
• Defines and plans delivery of projects from start to completion within the scope, budget, agreed time-lines and to specified quality requirements.
• Performs a coordination and liaison role between project team members and business.
• Identifies possible risks and opportunities and provides contingency plans.
• Analyses the internal service delivery processes, identifies areas for improvement and makes changes to comply with best practices

Competencies

• Leading and Supervising
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Creating and Innovating
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change

Education and Experience

• Relevant Bachelor's Degree: B.Com in Marketing / Communications and other relevant investment qualifications.
• Preferred qualification: Honours or post graduate business degree
• Sound knowledge of investments, leading a team, communication principles, content marketing, writing, editing, proofreading, campaign management and marketing project management
• 6 - 8 years marketing / financial industry experience.
• Prior experience in investment industry preferred.

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Key Purpose

The mobile architect’s role is to be the subject matter expert on mobile technologies, including Android and iOS, that can support the Vitality Groups technical teams.

Understand and analyze business requirements and provide solution proposals based on a deep knowledge of current systems capabilities, as well as a broad knowledge of available industry-relevant solution components.  Contributes to the overall architecture and standards of the group, acts as an SME and plays a software governance role. 
The architect is also expected to contribute to software development.

Areas of responsibility may include but not limited to

Relationship Management:

• Builds relationships with key customer stakeholders in the Vitality global businesses in order to build trust that will help to ensure deliverables stay on track
• Builds relationships with key systems stakeholders within the Vitality Systems teams to create a collaborative environment in which all stakeholders can constructively work towards and achieve common goals

Requirements Analysis:

• Critically analyses stated customer requirements and acts as a consultant in providing considered feedback based on knowledge of business and systems environments in order to deliver exactly what the customer specified
• Contributes to the Business Requirements Document

Solutioning / Designing:

• Facilitate Fit\Gap analysis and requirements gathering
• Reviews functional design artefacts
• Creates solution design artefacts which include the proposed paradigm and technology, as well as providing priority ranking of the architectural system qualities (re-usability, performance etc.)
• Breaking down high-level system components into lower-level functional components for smaller teams to develop
• Engages with systems architects and development teams to ensure a smooth transition from the proposed solution into the SDLC and through implementation to final release
• Translate logical designs into physical designs taking into account the target environment, performance requirements, existing systems and any potential safety-related issues
• Making design decisions based on business requirements, which take into consideration functional and non-functional requirements of the system
• Facilitate migration planning to move from source to target architecture seamlessly
• Request Technical Debt Dispensation, if required
• Design flexible, scalable, and high-performance mobile app architecture using Flutter and related technologies
• Lead mobile engineers and guide architectural decisions, code reviews, and implementation of features
• Evaluate new technologies and patterns and incorporate them into architecture designs as appropriate

Coding:  

•  Implement the designed solutions in the required development language in accordance with the Vitality Group standards, processes, tools and frameworks.  
• Write clean, modular, maintainable code and enforce code quality and standards across mobile teams
• Identify and resolve architectural and technical limitations, bugs, and other issues

Testing and Post Release Support:

• Continues to be involved post-release in ensuring that the solution satisfies customer needs, both functional and architectural
• Investigate, analyse and document reported defects and correct identified defects

Governance and Continuous Improvement:

• Participate in all review board meetings to assess and provide input to new proposed solutions
• Ensure standards are enforced and are aligned with overall strategic architectural objectives
• Involvement in developing guidelines and standards and in coaching through participation in internal forums to improve methodologies, internal processes and overall architectural rigor
• Research and development – conduct structured search and evaluation processes of market offerings and technologies to stay abreast of technology and competition
• Contribution to enterprise architecture competency
• Develop and implement best practices for mobile development using Flutter, including state management, offline synchronization, networking, device functionality integration, and more

Personal Attributes and Skills

• Solution architecture
• Excellent written and oral communication skills (English)
• Is values driven
• Ability to work in a self-driven, complex environment with multiple and changing priorities
• Ability to focus on deadlines and deliverables
• Ability to think abstractly
• Ability and desire to quickly learn new technologies
• Customer Service Oriented
• Leadership & teamwork
• Creativeness & Innovation
• Stakeholder management
• Clean code thinking
• Is a problem solver
• UML diagramming
• Information Engineering
• Business Process Design
• Data Design
• Application Design
• System Integration Design
• Services Design
• Architecture Principles Design
• Business Rule Design
• Hands on coding experience at a senior developer level
• Web-Service integration experience

Education and Experience

• Science B. Degree
• Architecturally certified (TOGAF or equivalent).
• 10+ years’ experience in mobile application development
• 2+ years’ experience as a solution architect

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Key Purpose

The administration of all Discovery Invest products and the processing of Normal transfers (Withdrawal and Retirement) including Section 14 & Section 37 transfers (Directive 135) handling telephonic or other queries from policyholders, financial advisors, franchises and other companies. The position is also not limited to what is mentioned above.

Key Output

• The successful applicant will be responsible for but not limited to the following job functions:
• Administration of and Specializing in Retirement funds such as Preservation Provident, Preservation Pension, Retirement Annuities, Living Annuities
• Processing of various types of transfers
• Requesting and following up on all outstanding documents with external companies, financial advisors, franchises and client’s
• Dealing with queries via email and taking of inbound calls with a possibility of outbound calls also
• Dealing with escalations
• Relationship building with financial advisors and internal and external colleagues/clients
• Dealing with walk-in clients, you should be able to assist and then also to be able to answer them regarding any and all their questions
• Monitoring of the task list to ensure all cases are assign to you that should be within the agreed Service Level Agreement
• Assist with the manual capturing of applications
• Assisting with testing and system implementations

Competencies

• Quality/Attention To Detail
• Planning and Organizing/Work Management
• Customer service orientation
• Coping and dealing with Pressure
• Good communication skills (Talking and typing)
• Relationship building skills
• Results orientation
• Assertiveness
• Positive attitude
• Commitment
• Time management skills

Qualifications & Experience

• Matric - Required
• Knowledge and understanding of Long-Term Insurance Act (Directive 135) – Nice to have
• Knowledge and understanding of Retirement Products (Section 14) - Nice to have
• Experience using the following systems is an added advantage (Nice to have)
• Frontline

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Job Description

The Virtual Sales Consultants are expected to be highly motivated and professional ambassadors for Discovery Connect, supporting clients after their initial product take-up via the Discovery Connect channel. Successful consultants are those that build trust-based relationships, offer world-class service and reliability, always doing what is best for our clients.

Consultants are expected to generate sales opportunities via targeted existing Discovery Connect clients (>100,000 high value target clients) through on-going servicing and upsell campaigns across the Discovery product range. Consultants must carry themselves off professionally, conducting virtual (Zoom-based) client appointments and completing holistic FNAs and sales across the product range.
Consultants will be expected to manage their own diary, client appointments and sales pipelines; proactively seeking sales opportunities and offering solutions tailored to a clients’ needs

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Achieve sales targets through participation in proactive sales and marketing initiatives / campaigns
• Maintain a professional approach to selling and manage the high networth clients efficiently
• Communicate to members via telephone, email and video-calls
• Conduct Financial Needs Analysis
• Achieve more than YOU BELIEVE

Confidential

• Comply with the compliance requirements
• Achieve quality targets
• Adherance to service level agreements
• Build relationships with internal departments to ensure superior service offering to clients
• Keep up-to-date with competitor product and service offerings and industry developments
• Deal with client queries and provide information on a range of sales and service issues

Personal attributes and skills

• The successful individual will be required to demonstrate the following competencies:
• Self motivated
• Goal orientated
• Team Player
• Ability to perform under pressure
• Adaptable to change
• Persuasive and resilient
• Self managed with sound time management
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience
• Minimum 1 year Discovery Life product knowledge
• Minimum 1 year Discovery Insure product knowledge
• Minimum 1 year Discovery Health product knowledge
• Minimum 1 year Discovery Bank product knowledge
• Minimum 1 year Discovery Invest product knowledge
• PC literacy, email, word, excel (proficiency in MS Office)
• Tertiary qualification an advantage
• Essential NQF5 and RE5 qualification
• COB Qualification

Beneficial:

• Tertiary qualification, particularly a business degree (or progress towards one)
• Sound investment, life and other insurance knowledge
• Broker consulting experience in the financial services industry
• An understanding of financial planning

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Key Purpose

The outbound concierge consultant significantly enhances the member’s experience by promoting and facilitating the use of digital servicing assets. This is done by engaging with the designated members through the most appropriate channels.  

Key Outputs

The successful individual will be required to perform on, but not limited to the following key outputs:

• Orientate designated groups of Health members to digital channel platforms, before they realise the need for information and assistance.
• Gauge the members existing level of digital proficiency.
• Build the necessary understanding and skills required by the member to navigate and use the digital channels and platforms.
• Make use of a multi-channel approach in engaging with the members.
• Improving client experience
• Manage and facilitate resolution of client queries and issues in relation to accessing the digital channels and platforms.
• Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood so as to ensure our members receive the best service.
• Gather data and information on client needs and experiences of the existing digital channels and platforms.
• Provide structured feedback to relevant stakeholders regarding digital channel  enhancement opportunities and evolving members needs.
• Servicing our members in a customer centric way to ensure that we live by our service principles
• Ensuring excellent quality service to all members  

Competencies

Behavioral Competencies     

• Digitally savvy
• Ability to sense and interpret levels of readiness to adopt a particular digital channel.
• Customer Centric
• Ability to transfer and relay information on various levels
• Probes for further information or greater understanding of a problem
• Can facilitate skills transfer using multiple channels
• Adapts to changing circumstances
• Promotes ideas on behalf of self or others
• Takes initiative, acts with confidence and works under own direction
• Initiates and generates activity
• Upholds ethics and values
• Demonstrates integrity
• Establishes good relationships with members
• Assertive and confident
• Diplomatic and tactful
• Speak fluently (accent neutral) English/Afrikaans

Knowledge

• Experience in an outbound tele-sales environment
• Experience in the financial services industry 
• Discovery Health product experience

Skills

• Time Management
• Verbal and written communication
• Interpersonal skills

Qualifications & Experience

Essential

• Matric
• Min 3 years’ call centre experience
• Knowledge of the Discovery systems
• Proficient in MS Office suite

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Responsibilities include:

• Working with huge quantities of unstructured text data from a variety of sources.
• Being responsible for and owning, along with the rest of the team, the delivery of projects from inception through to business adoption, including:
• Completing reviews of relevant academic literature and industry releases.
• Prototyping code for data science and ML systems, particularly those using NLP and LLMs.
• Running scientific experiments to evaluate different models and system components within prototypes during development.
• Working with data engineers and systems architects to deploy solutions should the experiments prove successful.
• Working with data engineers and systems architects to monitor deployments and maintain models and systems.
• Presenting analyses and project updates to both technical and business audiences.
• Keeping an open mind and looking for new opportunities for the use of existing datasets and tools, as well as new ones, for novel business applications.
• Supporting existing deployments of NLP models, including sentiment and topic models.
• Constantly reviewing academic literature and industry releases to ensure that our research and systems remain state-of-the-art.

Personal Attributes  

• A creative and eager attitude to unearthing valuable insights and generating value for Discovery clients.
• Enthusiasm for building solutions and analyses scientifically and robustly.
• Ability to balance multiple priorities and step back to see how your work fits into the wider business context.
• Aligned to Discovery values and core purpose.

Technical Skills

Required

• SQL and working with databases.
• Python for data science and machine learning.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.

Advantageous

• Version control (Git).
• Experience with R.
• Experience with using and/or developing NLP packages and models.
• Experience with TensorFlow and/or PyTorch.
• Experience with using and/or training LLMs.
• Experience with Spark and/or Dask.

Education and Experience

• Honors or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field. A PhD degree would be advantageous. Other qualifications will also be considered if accompanied by relevant experience.
• We will consider candidates at all levels of experience.

go to method of application »

Responsibilities include

• Working with huge quantities of unstructured text data from a variety of sources.
• Completing reviews of relevant academic literature and industry releases
• Working with seniors in the team to own the delivery of projects from inception through to deployment and business adoption.
• Prototyping code for data science and ML systems, particularly those using NLP and LLMs, in line with architecture designed with senior data scientists and data engineers.
• Evaluating prototypes, models, and deployments robustly to ensure scientific rigour and business value.
• Presenting analyses and project updates to both technical and business audiences.
• Keeping an open mind and looking for new opportunities for the use of existing datasets and tools, as well as new ones, for novel business applications

Personal Attributes  

• A creative and eager attitude to learning, unearthing valuable insights, and generating value for Discovery clients.
• Enthusiasm for building systems which solve real problems through data and technology.
• Ability to balance multiple priorities and step back to see how your work fits into the wider business context.
• Aligned to Discovery values and core purpose.

Technical Skills

• SQL and working with databases.
• Python for data science and machine learning.
• Ability to formulate a clear problem statement, develop a plan for tackling it, and clearly communicate findings verbally, visually, and in writing.

Advantageous

• Version control (Git).
• Experience with R.
• Experience with using and/or developing NLP packages and models.
• Experience with TensorFlow and/or PyTorch.
• Experience with using and/or training LLMs.
• Experience with Spark and/or Dask.

Education and Experience

• Honours or Master’s degree in Computer Science, Mathematics, Statistics, Data Science, Actuarial Science, Statistics, Operations Research, Industrial engineering, Applied Mathematics, or similar quantitative field. A PhD degree would be advantageous. Other qualifications will also be considered if accompanied by relevant experience.
• We will consider candidates at all levels of experience