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Bidvest Facilities Management was founded in 2002 under the name Total Facilities Management Company (TFMC). It was a joint venture with Atkins, one of Western Europe's leading engineering and facilities management organisation. The purpose was to facilitate the outsourcing of the infrastructure management group within a major organisation, and to embed inte...
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ROLE PURPOSE
To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.
MAIN OUTPUTS
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
- Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
- Liaise with the business control centre on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
- Carry out task requirements on job cards, as per Client and Company requirements
- Conduct maintenance of electrical equipment in accordance with maintenance schedules
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
- Ensure quality of work and timeous completion of all field request
- Provide constant feedback to the Supervisor & Client on restoration of operations
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- N3 - N6 in Electrical Engineering
- Trade Test in Electrical
- Matric (Senior Certificate)
- Valid SA Drivers License
- 2yrs relevant experience within the electrical engineering (maintenance) field, min 1yr experience in Trade
- Practical knowledge on working on air breakers and PLCs
- MMS Word, MS Excel & MS Outlook (basic skill level)
- Knowledge of OHS Act
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Good Written Communication
- Customer Focus
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Interactive Reasoning
- Relationship Building
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ROLE PURPOSE
To carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.
MAIN OUTPUTS
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements
- Deliver planned and reactive maintenance service covering full hard FM spectrum on electrical installations and minor building works
- Liaise with the business control centre on maintenance work to be carried and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance
- Carry out task requirements on job cards, as per Client and Company requirements
- Conduct maintenance of electrical equipment in accordance with maintenance schedules
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution
- Ensure quality of work and timeous completion of all field request
- Provide constant feedback to the Supervisor & Client on restoration of operations
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- N3 - N6 in Electrical Engineering
- Trade Test in Electrical
- Matric (Senior Certificate)
- Valid SA Drivers License
- 2yrs relevant experience within the electrical engineering (maintenance) field, min 1yr experience in Trade
- Practical knowledge on working on air breakers and PLCs
- MMS Word, MS Excel & MS Outlook (basic skill level)
- Knowledge of OHS Act
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Good Written Communication
- Customer Focus
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Interactive Reasoning
- Relationship Building
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ROLE PURPOSE
Management of the planning and scheduling of all resources to ensure work is executed in accordance with Engineering Standards, Service level agreements and also drive optimal stock level in the distribution facilities in accordance with Inventory management principles to ensure cost effectiveness of the entire operation. This includes exploring and seeking various workable commercial frameworks, work in collaborations with all the departments in reviewing, scrutinizing and developing efficient and effective systems and process flow.
MAIN OUTPUTS
- Monitor and ensure regional on time service delivery as per SLA's or as agreed with Client
- Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to the satisfaction of the client.
- Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery and profitability.
- Leading, facilitating, developing and implementing relevant resource management process improvements in order to achieve SLA targets
- Management of the regional store inventory, churn & asset (Tools & equipment) budget, ensuring that proper utilization of allocated budget and being able to provide valid variance explanation on P&L’s. Ensure compliance with policies and procedures related to financial management, controls and expenditure authorization levels.
- Monitor the productivity of all Human Capital allocated to the regional resource section and ensure that all human capital operate to capacity. Effectively deal with non-performance and destructive behavior which might jeopardize Bidvest FM standing with the Client.
- Ensure Health & Safety is a primary function and all mechanisms, processes and procedures are in place, monitored and adhered to at all times
- Ensuring through Supply Chain that the region has competent and diligent service providers to utilize in cases of emergencies and that such service providers are compliant with Bidvest FM BBBEE strategy.
- Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- National Diploma in Property Management, Facility Management, Resource Planning, Logistics or Engineering Studies
- Matric
- Valid code 8 Driver’s license
- Minimum 3 Years’ experience in planning & scheduling including exposure to Logistics /Inventory Management. Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System
FUNDAMENTAL COMPETENCIES
- Result Orientation
- Initiative/Proactively
- Written Communication
- Stress tolerance
- Customer/Client Focus
- Dealing with ambiguity
- Problem Analysis
- Judgment
- Relationship Building & Networking
- Listening
- Teamwork
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ROLE PURPOSE
Takes full accountability to ensure that all strategic, critical & other facilities as defined by the Customer meet business as well as contractual needs. Takes full accountability to develop the operating model (people, process, system) to the level where service can be delivered effectively and economically.
MAIN OUTPUTS
Finance:
- Ensure strategies, mechanisms and guidelines are developed that would govern the development & maintenance of short, medium and long term capex budgets for the associated contracts
- Develop FM operational budget (short & medium term) and ensure compliance thereto
Customer:
- Engage with different customer groups on a senior level to determine the associated business plan & requirements
- Interpret customer business plan into FM requirements and ensure customer satisfaction to at least agreed levels
- Determine the impact of their requirements on existing SLA's and applicable agreements
Operations:
- Ensure strategies, mechanisms and guidelines are developed to understand the general business environment the customer operates in
- Devise communication & change management strategies to ensure implementation of culture and strategies
- Define key performance areas & ensure the development of KPI's and contract compliance activities
- Engage with service providers in developing their service delivery strategies
- Define the broad contract requirements & principles for supplier contracts (together with Supply Chain)
- Ensure service strategies, mechanisms and guidelines are developed to ensure service delivery to the required quality and safety standards as well as in an environmental responsible manner.
Growth & Development:
- Determine the appropriate & desired strategy & culture required to meet the customer requirements
- Devise strategies to educate customers on the customer-specific contract
Governance:
- Ensure strategies, mechanisms & guidelines exist to identify the applicable statutory guidelines and compliance
- Ensure required customer policies are identified and developed
- Adherence to Integrated Management System (IMS)
QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:
- B-Tech/ BEng or BSc Degree in Engineering / FM Qualification / Management degree (EDP, MBA or MBL advantageous)
- Post Graduate qualification will be an advantage
- Matric (Senior Certificate)
- Valid SA Drivers’ License
- Minimum 15 years relevant working experience, 8 years FM & maintenance engineering experience. 8 years of Senior Management experience. Experience in CRM & Property Management
- Facilities Management, General Building Maintenance, People Management, Supply Chain, Procurement (especially Strategic Sourcing), Negotiation Skills, Commercial, Contract & Vendor Management, General knowledge in Finance, Law & Auditing skills required
- MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
- OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
- Proactivity & Result orientation
- Deadline Driven & Highly Motivated
- Stress Tolerance
- Excellent Written Communication
- Solid Supervisory Skills
- Subordinates Capacity Building
- Customer Focus
- Negotiation Skills
- Business Acumen & Analytical Skills
- Planning/Scheduling/Objective Setting
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
- Excellent Oral Communication
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ROLE PURPOSE
The responsibilities of Compliance Specialists in Bidvest Facilities Management can be summarized as follows:
- To ensure that the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations are met.
- Ensure that contractors are vetted timeously according to standards.
- Support any other Compliance key performance areas across all contracts as and when required.
MAIN OUTPUTS
- Monitor and measure the status of the required Health, Safety, Environmental and Quality client submissions in line with contractual obligations.
- Facilitate the review of Health, Safety, Environmental and Quality documentation for client submission by due dates.
- Coordinate the submission to clients and ensure timeous approval from clients across all contracts.
- Manage, monitor, and verify corrective actions in line with client feedback for resubmission by agreed due dates.
- Ensuring that all SHE files are compiled and approved by Management.
- Monitor and measure the status of contractor vetting across all contracts and report to Management.
- Conduct contractor vetting for contractor mobilization, vendor onboarding, annual vetting and as and when required.
- Conduct Integrated Management Systems (ISO9001, ISO14001, ISO 45001, ISO 31001) and Legal Audits objectively
- Facilitate work/training sessions to transfer IMS knowledge and to action corrective actions for addressing business risks and opportunities.
- Participate and support external audits (e.g., Customer, ISO, Bidvest services etc.) and action findings where required.
- Continuously improve the IMS
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Preferably Tertiary qualifications which may include some of the following: Any three-year technical tertiary qualification; Quality / Health & Safety / Environmental, Management / Risk Management
- SAIOSH or SACMPCP – this is an advantage to be registered but not a current requirement of Bidvest Facilities Management
- Matric (Senior Certificate)
- Valid SA Driver’s License
- Planning experience and understanding of business processes
- 3 years experience in SHEQR Management
- 3 years experience in Contractor Management and Project Management.
- Excellent knowledge of the IMS; Document Management System; ISO 9001, ISO 14001, ISO 45001, SAMTRAC or similar;
- Microsoft Office (Required), SAP & SharePoint Knowledge (added advantage)
- Knowledge of Health, Safety and Environmental Legislation
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Results orientated
- Self-starter
- Self-development orientation
- Motivating and influencing others
- Customer Focus / orientated
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting / Flexibility
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
- Listening Skills
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ROLE PURPOSE
Provide technical and engineering solutions to client scope of services and portfolio according to Company range of services, capabilities and offering that increases New Business revenue and profit.
MAIN OUTPUTS
Engineering and Technical Solutioning
- Develop PPM’s and resource requirements based on clients technical / engineering scope of services.
- Develop corrective / adhoc maintenance resource availability to adhere to client services and response times.
- Ensure compliance to client stipulated SLA’s and KPI’s provided by planning appropriate technical maintenance plan/s, inspections, certifications and resources.
- Develop technical and operational plan to provide services based on client scope of services as well as contractual obligations.
- Map client sites to business operational sites to plan work in the most economical way.
- Ensure pricing of all technical plan and contractual obligation elements has been included and prepared to clients provided pricing model.
- Ensure compliance to statutory and legislative requirements required in order to provide services and therefore plan and price necessary OHASA resources or approach.
- Highlight risks associated with proposed solutions and recommended or included mitigating actions.
- Understand the latest market trends, technology and practices to ensure solutions provided is current and forward looking.
Technical Services
- Prepare technical presentation to client based on proposed solution demonstrating approach, compliances, resource structure and qualification, capability matching and capacity planning.
- Assist and present technical presentations for RFP’s, general presentations and proposals to new and existing clients.
- Provide Executive level representation at high level meetings with potential Clients
- Support the negotiation of the terms of the Business Development Agreement and closing deals
- Support the sourcing of new growth opportunities in relevant industries
- Assist the Marketing department with technical input for marketing strategies to promote Brand, Services and Operations.
Service and Support
- Develop and maintain interdepartmental relationships that supports departmental objectives to ensure service compliance, pricing competitiveness and contract execution on award.
- Keep records of all supplier engagements specifically around service agreements, pricing, solution support to ensure smooth execution of contract on award.
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Electrical or Mechanical Engineering degree or equivalent.
- Certified Engineer
- Matric (Senior Certificate)
- Valid SA Drivers’ License
- Minimum 10 - 15yrs relevant experience
- Telecommunications network operations
- Engineering maintenance and operations management of relevant infrastructure and equipment within the Facilities Management industry and its clients
- Electrical and/or mechanical consultancy experience
- Statutory and legislative requirements for site compliance
- Solid understanding of organisational business processes and procedures
- Business Development experience/exposure
- Excellent Project Management & Time Management skills
- Excellent Negotiation skills
- Excellent interpersonal skills
- Excellent administration skills
- Excellent communication (both oral and written) and presentation skills
- Computer Literacy: MS Word, MS Excel, MS PPT & MS Outlook (Advanced skill level)
- OHS Act, ISO 9001 Quality Management & Risk Management Systems
FUNDAMENTAL COMPETENCIES
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Stress Tolerant
- Excellent Written Communication
- Assertiveness
- Well organised and detail orientated
- Attention to detail
- Able to work under pressure
- Creative & innovative
- Action orientation
- Ability and desire to sell
- Able to work under pressure with a quick turnaround time
- Able to work independently and as part of a team
- Customer Focus
- Negotiation Skills
- Analytical Skills
- Planning/Scheduling/Objective Setting
- Strong Engineering background and experience
- Telecommunication network experience
- Mechanical / electrical expertise
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
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Job Overview:
We are seeking a Senior Technician to carry out timeous and quality planned, preventative and emergency maintenance on all specified equipment to give effect to the business maintenance strategy and Client service standards.
Responsibilities:
- Report for on-site maintenance work and obtain off-site check out on job cards, as per Client and Company requirements.
- Deliver planned and reactive maintenance services covering the full hard FM spectrum on standby plants, electrical installations and minor building works.
- Liaise with the client control center on maintenance work to be carried out and alarm conditions to be activated during the maintenance work, clear and test alarms for functionality post maintenance.
- Carry out task requirements on job cards, as per Client and Company requirements.
- Conduct maintenance of electrical equipment in accordance with maintenance schedules.
- Ensure that preventative or emergency fault rectification complies with the relevant legislation, SLA and job plans.
- Identify potential problems or hazards on Client equipment for investigation, evaluation and resolution.
- Ensure quality of work and timeous completion of all field request.
- Provide constant feedback to the Supervisor & Client on restoration of operations.
Qualifications:
- N3 - N6 in Electrical Engineering with Trade Test.
- Matric (Senior Certificate).
- Valid SA Driver’s License, Wireman’s License.
- 3yrs relevant experience in the electrical engineering (maintenance) field.
- Practical knowledge on working on air circuit breakers and PLCs.
- Practical Knowledge of EPS Controllers (Deep Sea; Gencon; Lovato; Mitsubishi; Siemens etc.).
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge.
- Knowledge of OHS Act.
Fundamental Competencies:
- Personal Competencies
- Initiative/Proactivity
- Deadline Driven & Highly Motivated
- Good Written Communication
Intellectual Competencies
- Customer Focus
- Innovative
- Problem Analysis
- Planning/Scheduling/Objective Setting
Interpersonal Competencies
- Teamwork & Partnering
- Relationship Building
- Interactive Reasoning
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ROLE PURPOSE
The purpose of this position is to manage stock in & out of the Distribution Facility and to maintain accurate stock level in the system.
MAIN OUTPUTS
- Receiving and issuing stock physically and in the system
- Strive to achieve 100% stock accuracy and take accountability of stock movement in the stores
- Place orders to replenish merchandise as needed
- Track shipments status and address delay, where necessary expedite shipments
- Check all stock received not damaged and the delivery notes aligns with the information in the system
- Follow up on outstanding purchase orders and deliveries
- Resolve any return or delivery issues
- Ensure vendors are paid for all stock received into the store
- Keep to proper housekeeping and safe stacking procedures. Ensure bin locations are named accordingly and stock sheets are updated after stock is picked.
- Source replacement items of items which have become obsolete and ensure compliance to materials management policies and procedures
- Conduct regular inventory audits/Stock counts and filing of issues & receipt slips
- Update system on movement i.e., issuing, receipt and quarantine stock etc.
- Undertake other related assignment or duties as assigned to from time to time
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Certificate in Administration or Customer Service
- Matric (Senior Certificate)
- Code B Drivers’ license will be an added advantage
- 2yrs experience in store environment
- Customer Service training and administration
- SAP R/3, MS Word, MS Excel & MS Outlook
FUNDAMENTAL COMPETENCIES
- Result Oriented
- Attentive To Detail
- Stress Tolerant
- Good Written Communication
- Customer/Client Focused
- Ability To Dealing With Ambiguity
- Interactive Reasoning
- Planning & Scheduling
- Teamwork
- Relationship Building
- Good Listening Skills
- Excellent Oral Communication
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ROLE PURPOSE
To ensure that there is an attainment of the business unit’s objectives, the creation and maintenance of the infrastructure, the establishment of standards of service, and the provision of amenities that create the working environment that supports the operating needs of all tenant.
MAIN OUTPUTS
- Ensure the day-to-day provision of services to tenants in the managed site/s, through specialist Direct and Outsourced Business Partners set out fully in the attached schedule but including the following: Building Services & Specialist Services
- Monitor and report on the performance of the client’s specialist FM Direct and Outsourced Business Partners appointed to the managed site/s (specifically, its compliance with the requirements of Service Level Agreement) as per the appropriate Matrix
- Ensure that all FM-related administration and accounting routines are observed, including: preparation and submission of annual budgets of expenditure and approval of expenditure
- Maintenance of records, including accuracy of floor plans and layouts
- Maintain harmonious relationships with visitors, tenants and tenants’ representatives at the managed site/s
- Maintain harmonious relationships with internal and external specialist Business Partners, including Security Services, Professional and Technical Services, Group Sustainability.
- Serve as a project team member on specific projects (installation, maintenance, upgrade, site-commissioning and refurbishment projects)
- Monitor and enforce occupational health and safety standards, as well as working environment standards, in the managed site/s, as set out in the bank’s Occupational Health and Safety policy (with the tenants’ line management and specialist support departments, Group OHS, Group Risk, Security Services, etc)
- Serve as a ADHOC member of the managed site/s emergency and disaster recovery teams, and to provide support to tenants with their business continuity needs
- Ensure that Quality Assurance protocols are documented and consistently applied in all managed premises
- Ensure that a “continuous improvement” regimen is developed, approved and implemented, in conjunction with the bank’s specialist Direct and Outsourced Business Partners
QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE
The Applicant must meet the following requirements:
- Matric (Senior Certificate)
- National Diploma/Degree in Engineering: Civil/Mechanical/Electrical or related formal qualification in Facilities Management, Property Management, Project Management, Operations Management
- Valid SA Driver’s License
- 5yrs relevant experience in Facilities Management, CRM, Property Management & Financial Management
- Engineering Maintenance, Facilities Management, CRM, Property Management & Financial Management
- MS Word, MS Excel, MS PowerPoint, MS Project & MS Outlook (Intermediate skill level)
- SAP knowledge
- Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law
FUNDAMENTAL COMPETENCIES
- Supervisory Skills
- Subordinates Capacity Building
- Customer Focus
- Negotiation Skills
- Analytical Skills
- Planning/Scheduling/Objective Setting
- Interactive Reasoning
- Excellent Oral Communication
Method of Application
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