Current Roles at Standard Bank Group

JOB DESCRIPTION

• To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS recognised qualification)

Experience Required

• Sales and Service
• 1-2 years Branch banking experience, exposure to enquiries and query management.

ADDITIONAL INFORMATION

Behavioural Competencies

• Documenting Facts
• Interpreting Data
• Interacting with People
• Showing Composure
• Thinking Positively

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Product Knowledge (Consumer Banking)
• Customer Reception and Channelling
• Producing Output

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JOB DESCRIPTION

• To conduct ongoing research and analysis to enable the Managers Client Coverage to fully understand the clients’ business, context, and identify potential business opportunities for the bank. Interpret the research findings and analytics. Make recommendations regarding potential opportunities or risks so that the Manager Client Coverage is able to proactively identify solutions or mitigate commercial risks.

QUALIFICATIONS

• First Degree in Banking, Finance, Accounting 

Experience Required

• 2- 3 years proficient knowledge of Standard Bank Group value proposition (includes products, services, and capabilities) and internal processes to develop the capability to represent CIB in client facing interactions and support the end-to-end provision of flow and structured solutions to clients. Ensure any assigned clients remain up to date on the products and services relevant to their needs and credit analysis.
• 2 -3  years' Experience in conducting research, analysis, interpreting and packaging qualitative and quantitative data. Sound experience in compiling client documentation (pitch books, RFP's etc.)
• At least years experience in portfolio management - internal stakeholder collaboration, query management, compliance, reporting, middle office support, etc. 
• Must be proficient in Mandarin (Read, Write, Speak at Professional level) (No  Negotiable) 

ADDITIONAL INFORMATION

Behavioral Competencies:

• Adopting Practical Approaches
• Checking Details
• Conveying Self-Confidence
• Developing Expertise
• Documenting Facts
• Interpreting Data

Technical Competencies:

• Business Development
• Client Business Case
• Client Knowledge
• Client Retention
• Client Servicing

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JOB DESCRIPTION

• To lead the investigation of illegal and fraudulent cases by setting monitoring systems and managing security threats identified through trend analysis. To drive a culture of operational excellence through managing the Fraud and Disputes Analyst Team by guiding and coaching them on rigorous fraud investigations to protect clients and the bank from the risk of increased fraud losses and disputes and preserving the business' reputation.

QUALIFICATIONS

Type of Qualification: Diploma in Risk Management
Experience Required

• Compliance
• Financial Crime Risk Management
• 3-4 years
• Extensive experience in a leadership role in fraud or similar environment. Comprehensive knowledge of transactional systems, processes and procedures in the industry. Ability to analyze situations and issues, identify options, draw logical conclusions and sound inferences, determine and recommend practical sources of action utilising good judgment and strategic thinking.
• Financial Crime Risk Management
• Experience Required: 1-2 years
• Ability to manage and lead people in order to deliver high levels of operational excellence and customer service.

ADDITIONAL INFORMATION

Behavioural Competencies:

• Pending Insights
• Examining Information 
• Making decisions
• Directing people
• Resolving conflict

Technical Competencies:

• Fraud Risk Awareness
• Fraud Detection and Management
• Query Resolution
• Data Management and Administration
• Written and Verbal Communication

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JOB DESCRIPTION

• To provide a routine risk prevention and administration function for several branches in order to ensure operational effectiveness.

QUALIFICATIONS

Minimum Qualifications

• National Certificate in Banking (NQF5 FAIS Aligned Qualification)

Experience

• 3 - 4 years exposure and solid understanding of Branch processes and procedures.

ADDITIONAL INFORMATION

Behavioural Competencies

• Managing Tasks
• Interpreting Data
• Providing Insights
• Meeting Timescales
• Developing Expertise

Technical Competencies

• Coaching and Mentoring
• Financial Industry Regulatory Framework
• Fraud Detection and Management
• Remedial Action Development
• Risk Identification