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At Liberty we believe that when knowledge rolls up its sleeves, people’s realities change. And that’s what we do; we change realities every day. Since 1957 we’ve grown from being a South African life insurer to a Pan-African financial services company, offering asset management, investment, insurance and health products. Our thirst for know...
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Purpose
- As an Administrator: IT systems your responsibility is to deliver IT systems support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Key Responsibilities
The vacancy entails a 24x7 shift structure onsite / remote.
- Providing first line support for the enviroment around monitoring and batch processes.
- Tools used are Dynatrace ,
- Check_Mk and Sintrex
- Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
- Ticketing system used for logging of incidents is Remedy.
Minimum Experience
- 2 - 3 years experience in a similar enviroment.
- Current tools used - Dynatrace , Check_Mk and sintrex or similar tools.
- User will need to have the ability to use the monitoring tools to identify root cause of alerts and escalate.
- Ability to transfer knowledge to team.
- Ability to map out trend analysis of alerts and create good reporting for management.
- Operations 24x7 experience is an advantage.
- Experience in monitoring of dashboards and batches.
- Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
- Ability to work shifts on a rotational basis.
- General IT Support with good communication skills.
- Experience with Control-M , Remedy & Mainframe.
Minimum Qualifications
- A+ / N+ (IT Operations, 24x7 operation Support)
- Diploma in Information Technology.
- Skilled in Agile methodology Preferred - SAFe for Teams (SFT)Preferred - AWS/ MS Azure Foundation
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Purpose
- The purpose is to effectively articulate an end-to-end client engagement by professionally representing STANLIB partnerships and driving the Go-to-market strategy and its offerings, seeking new opportunities, and developing strategies accordingly.
Minimum Experience
- 3 - 5 years experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
Responsibilities
- Responsible for the formulation, execution and monitoring of respective Group Channel strategies in the region.
- Responsible and accountable for achievement of Group Channels Regional Sales targets across various channels and solutions products
- Responsible for building relationships/ partnerships with intermediaries/ “gatekeepers”; opening new avenues of revenue through new advisor accounts; identify prospective clients; maintaining existing supporter relationships with allocated advisor accounts/panel and gathering assets into the Group Channels proposition.
- Conduct broker and client presentations
- Prepare and present competitive analysis
- Required to have a good understanding of the financial services industry.
- Required to stay abreast of industry matters – legislation etc.
- Required to have a good understanding of the competitors – monitor/analyse/ compare and define sales strategies; etc.
- Provide high level feedback to Investment Team on client needs & expectations – “know your client”;
- Required to socialise with /entertain current and prospective brokers.
Process
- Apply models and techniques which enable tracking, reporting and monitoring of business related information.
- Develop market position through the identification of target markets, building relationships and negotiating and closing business deals.
- Develop and implement approved business plans and initiatives in order to grow the business.
- Accountable for maintaining quality, service and outputs related to a work area, ensuring compliance with set policy, procedures and standards.
- Proactively identify operational problems, determine cause and effect, select and implement the best solution to solve problems based on previous experience and understanding of the context.
- Plan for and organise multiple work activities for team execution by assigning priorities against the set framework in light of the specific situational context.
- Records all engagement activities via a robust CRM system to build continuity in relationship management and provide useful management tools and analysis reports to measure the effectiveness of the engagement activities.
- Manage real situations where opportunity is identified, and formulated, and then strategy and activities are executed.
- Has the ability to, and on a regular basis does, achieve annual revenue and monthly sales targets.
Customer
- Ensure the provision of sound consulting services and recommendations based on customer and client needs, current information and trends.
- Manages to ensure service excellence in support of Treating the Customer Fairly (TCF) principles to build positive relationships and creates opportunities for exceptional service delivery.
- Maintain and build relationships for purposes of expectation management, knowledge sharing and integration.
Finance
- Compile a budget aligned to the operational or area specific delivery of plans; monitor and report on variances and make sure that planned objectives are reported, escalating any deviations.
Learning and Growth
- Schedule, allocate and effectively manage human resources within own area of responsibility in line with specified and specific constraints or parameters.
Governance
- Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
- Implement and utilise risk, governance and compliance policies and processes effectively, to identify and manage risk exposure.
Technical Competencies
- Asset Management (Intermediate)
- Legal Compliance (Sales) (Intermediate)
- Local and / or international market / industry knowledge (Intermediate)
- Strategic Planning (Advanced)
- Business Acumen (Proficient)
- Business Interaction (Proficient)
- Continuous Process Improvement (Advanced)
- Customer Relationship Management (Intermediate)
- Sales life cycle management (Proficient)
- Developing sales (Intermediate)
- New sales development (Proficient)
- Sales management (Proficient)
- Presentation Skills (Intermediate)
Behavioural Competencies
- Analytical Thinking (Intermediate)
- People Management and Empowerment (Intermediate)
- Relationship Management and Networking (Intermediate)
- Entrepreneurial and commercial thinking (Intermediate)
- Judgment and decision making (Intermediate)
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Purpose
- To provide advice & support to brokers & IFA's that engenders their trust & support in selling Liberty business to their clients. Develop, maintain & grow business relationships to increase market share through execution of defined sales objectives.
Minimum Experience
- 2 - 3 years experience in a similar environment
Minimum Qualifications
- Bachelors Degree and Professional Qualifications [Level TBA: Pre-2009 was L5] in Finance Economics and Accounting
Process
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Ensure business retention through the application of various sales techniques such as rate negotiations, product comparisons and changing perceptions.
- Provide product training in order to ensure the transfer of product knowledge, enabling appropriate recommendations to clients.
- Ensures that underwriting practice and rules are fully understood and appreciated.
- Resolves any new business and servicing obstacles and blockages to increase Broker/IFA satisfaction and positively influence service perception.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Provide sound consulting services and recommendations based on customer needs, current information and trends.
- Informs, educates and up skill partners in sales and relationship mngt capabilities across the range of SBFC, products and services to ensure customers retention and increased sales revenue and growth.
- Provides a basic competitor analysis that enables a better understanding of relative product value, features, advantages and benefits across the range of SBFC products.
- Provides opportunity plans and insights to advisory partners on existing and new marketing opportunities across the range of SBFC products within and outside of existing client base.
- Develops basic insights into client needs and solutions that enables trust and confidence in continued and productive direct support interactions with advisory partners.
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Customer Understanding (Intermediate)
- Sales life cycle management (Intermediate)
- Research and Information Gathering (Basic)
- Insurance principles and practice (Intermediate)
- Reporting and Interpretation (Basic)
- Developing sales (Intermediate)
- Customer Advice (Technical) (Basic)
- Insurance products and services (Intermediate)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Professional/Technical learning (Basic)
- Entrepreneurial and commercial thinking (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
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Purpose
- To support the IDN (Identity now project team to implement the various project phases.
- Implement and drive business readiness activities.
- Take responsibility for the on-boarding of IT and business /operational areas in cleaning up and maintaining user access data to enable the identity now processes and practices.
- Implement and drive the execution of all clean-up activities.
- Nurture, collaborate & maintain open communication channels with (Group Access Management) GAM and all support teams.
- Perform functional and user testing on identity now.
- Support & Administer the new system.
Key Responsibilities
- Implement and support the Request fulfilment, Access certification, Policy Violation and Role management processes.
- Implement and support the solicitation, gathering, and validation of business rules and requirements.
- Implement and support with the translation of business process rules into technical IT controls.
- Implement and support the process metrics in collaboration with identity now technical owner.
- Support and drive the coordination of cross-functional teams to facilitate and drive business readiness.
- Support and drive the Manage to Green/uncorrelated account clean-ups with relevant stakeholders.
- Receive clean up reports online/via e-mail from Manage to Green process and User access reviews/clean-up.
- Execute and drive the manual remediation of access based on system and user account reviews as well as new, removed or changed roles.
Additional Key Responsibilities
- Take responsibility for the inputs into the reporting requirements in collaboration with relevant stakeholders.
- Responsible for the monitoring of periodic access reports and initiate the necessary remedial action required.
- Facilitate/drive sign off of changed and new entitlements and related monitoring policies, segregation of duties, activity or risks in all environments and as part of system changes, support the take- on of new systems on identity now and implementation of new systems.
- Execute and drive the manual remediation of access based on system and user account reviews as well as new, removed or changed roles.
- Track and report on the progress of manual system clean-up workload.
Minimum Experience
- 2 – 5 years IT experience;
- Basic Computer skills.
- At least 3 years in information systems / security admin role;
- Exposure to IT Change and Release management will be beneficial;
- Knowledge of ITIL and identity now Frameworks will be beneficial;
- Demonstrates competence in problem solving within the context of controlling information and communications re. access control fundamentals and standards.
- Has a broad knowledge and understanding of IT concepts and architectures and of the principles and processes of implementing and delivering IT services.
Minimum Qualifications
- Preferably educated to degree level or 2 to 5 years IT experience in a variety of IT functions (See below).
- Certification in IT Administration / Information Systems Management.
- Matric, A+ and or N+
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Purpose
- To provide specialist advice & support in area of specialisation enabling the provision of an approved audit plan in compliance with auditing methodology.
Minimum Experience
- 3-5 years experience in a similar environment, of which 1-2 at a Specialist level
- Experience in Conducting IT General control, application controls and data analytics will be highly advantageous
Minimum Qualifications
- BCom Accounting; or BCom Finance
- CA(SA), CFA, FRM, or CIA highly advantageous
Process
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Identify, diagnose and recommend improvements and provide specialist advice and support; ensuring that solutions are appropriate and effective.
- Ensure that the auditing process provides accurate and up to date data in alignment with Org. financial reporting standards and requirements.
- Verify, evaluate and report on operational and managerial processes, systems and outcomes to ensure financial and operational integrity and compliance.
- Ensure the effective comparison between application with system and client details in order to control and minimise potential fraud risk.
- Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
- Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
- Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
Customer
- Provide sound consulting services and recommendations based on customer and client needs, current information and trends analyses.
- Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.
Learning and Growth
- Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.
Governance
- Implement and provide feedback on the effectiveness of financial policy, practice and procedures: preventing illegal, unethical or improper conduct.
- Create awareness to ensure the effective implementation of changes in policy, laws, regulations and associated industry practices.
- Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Technical Competencies
- Operational Audit (Intermediate)
- Audit Methodology (Proficient)
- Forensic Auditing (Intermediate)
- Internal Auditing (Intermediate)
- Risk Measurement (Intermediate)
- LHL Governance and Regulatory Framework (Intermediate)
- Research and Information Gathering (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Governance, Ethics and Values (Intermediate)
- Relationship Management and Networking (Intermediate)
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Purpose
- To provide technical quantitative support to the asset/liability management function and to the wider Libfin business as required. Also work with the corporate pricing, credit origination and shareholder portfolio management teams.
Minimum Experience
- 0 - 1 year experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences
Additional Minimum Qualifications
Quantitative degree
Outputs
Process
- Use modern financial mathematics to help development and implementation of stochastic financial models, primarily in the fixed income and equity spaces.
- Analyse and investigate asset and liability pricing models and risk metrics.
- Ensure effective pricing of new structured retail products and corporate trades.
- Work with fast-paced trading and market-focussed teams.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Statistical and Mathematical Analysis (Proficient)
- Decision Making and Problem Solving (Basic)
- Communication skills (Fundamental) (Basic)
- Written Communication (Basic)
Behavioural Competencies
- Analytical Thinking (Basic)
- Organisation and Attention to Detail (Intermediate)
- Interpersonal Effectiveness (Basic)
- Teamwork and Cooperation (Basic)
- Problem Solving and Analysis (Basic)
- Communicating with Impact (Basic)
- Persuading and Influencing (Basic)
- Resilience (Basic)
- Judgment and decision making (Basic)
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Purpose
- To deliver project management administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Project Management
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Finance Economics and Accounting
Additional Minimum Qualifications
- Bachelor's degree in Finance
Outputs
Responsibilities
- Collect information and associated documentation required to effectively process transactions.
- Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Plan for, administer and process project management related tasks and activities effectively and efficiently in alignment with performance objectives.
- Contribute to the provision of a comprehensive admin. service through the correct interpretation and application of procedures to optimise delivery.
- Utilise a variety of software packages to produce correspondence and documents and maintain associated records, spreadsheets and databases.
- Collect information for project tracking and status reporting according to defined project reporting standards.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to predetermined operational costing within budgets in the execution of projects and work related expenditure.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Project administration skills (Intermediate)
- Programme And Project Management (Basic)
- Project process and procedures (Basic)
Behavioural Competencies
- Interpersonal Effectiveness (Basic)
- Teamwork and Cooperation (Basic)
- Problem Solving and Analysis (Basic)
- Communicating with Impact (Basic)
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Purpose
- To deliver secretarial, general office and administrative support services to manager(s) and or team(s) through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Responsibilities
- Organise and arrange the logistical arrangements of meetings in an effective and efficient manner according to predefined standards.
- Process bookings, reservations and related tasks timely and accurately in order to ensure effective travel arrangements.
- Treat information as private and confidential and do not disclose to any parties unless required to do so by an authorised party.
- Type, edit and generate a variety of documents and where necessary produce reports according to set standards and prescribed guidelines.
- Assist in the management of diaries and calendars effectively and efficiently in alignment with performance objectives.
- Perform secretarial duties effectively and efficiently in alignment with performance objectives.
- Maintains filing and records management system and other office flow procedures to ensure easy retrieval.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Additional Responsibilities
- Loading Invoices and tracking PO's and payments
- Submit monthly reports to Finance and Procurement
- Processing team claims
- Overseeing Asset Register
- Submitting monthly POPI and COI reports
- Conference and function coordinating
- Travel arrangements
- Set up for new employee's (laptop etc)
Customer
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Events and Meeting Coordination (Basic)
- Internal office administration (Basic)
Behavioural Competencies
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Customer Orientation (Basic)
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Purpose
- The Talent Acquisition Specialist will join the Actuarial Development Programme (ADP) Team and be part of the broader ADP mandate and will report into the Head of the ADP.
- Provide specialist skills to the Young Talent Portfolio through talent acquisition advice and support in the talent acquisition operating models and frameworks as per set standards.
Minimum Experience
- 3 - 5 years experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Human Resources
Initiatives
The Young Talent portfolio includes, but not limited to the following initiatives:
- University Stakeholder Engagement and Management
- Award Bursaries and Management
- Actuarial Graduate Recruitment, Management and Onboarding
- Experienced Hires in the Actuarial Community: support the TA Partners will experienced hires in the Actuarial Job Family.
- Talent Management: facilitate and support the actuarial community and managers to do internal transfers
Outputs
Process
- Collate, analyse and interpret market trends to inform talent acquisition and retention plans and initiatives.
- Adhere to standard operating procedures (SOPs) within the area of accountability.
- Design, develop, implement and monitor people development programmes in alignment with organizational talent management and skills retention strategies.
- Keep a record of TA metrics for report submission.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Provide advice and support to find solutions to customer complaints to achieve and maintain set customer excellence standards.
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Research and Information Gathering (Basic)
- Recruitment (Proficient)
- Reporting and Interpretation (Basic)
- Talent Management (Proficient)
- Legal Compliance (HR) (Basic)
- Customer Advice (Technical) (Basic)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Organisation and Attention to Detail (Intermediate)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Basic)
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Purpose
- To provide specialist advice and support related to the marketing of products and or service, enabling the achievement of predefined objectives as per agreed SOPs. The role will require investment marketing and servicing to a group of existing corporate clients as well as both internal and external stakeholders as well as to support sales initiatives, particularly from an investment perspective, within the bundled product space and default regulations.
Minimum Experience
- 2 - 3 years experience in a similar environment
Critical Job
- Advise and provide opinions on investment, default regulations, statutory and environmental factors.
- Produce investment and technical publications, articles and investment updates.
- Develop and deliver appropriate investment training materials.
- Facilitate investment learning interventions.
- Represent the company or division at internal and external investment forums. Ensure the support of intermediaries, consultants and team members on investment related queries.
- Client relationship management. Key account management.
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Marketing
Additional Minimum Qualifications
- B.Com degree with majors in Economics, Finance or Business Science or Equivalent (NQF Level 7 qualification).
- Valid Driver’s Licence is essential. Actuarial, CFP, CFA or MBA would be advantageous
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Monitor the effectiveness of marketing related initiatives and activities to identify recommendations for improvement.
- Assist and support the implementation and execution of marketing activities in alignment with identified objectives and strategies.
- Execute marketing plans and initiatives in alignment with organisational requirements and in support of the overall marketing strategy.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Manage and maintain uploaded marketing material to ensure accuracy, brand and related compliance as well as content relevance.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Research and Information Gathering (Basic)
- Reporting and Interpretation (Basic)
- Product and/or Service Knowledge (Intermediate)
- Marketing management (Basic)
- Customer Advice (Technical) (Basic)
Behavioural Competencies
- Creative and Innovative Thinking (Proficient)
- Stakeholder Engagement and Management (Basic)
- Professional/Technical learning (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Basic)
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Purpose
- To provide specialist advise & support related to learning and development to ensure the enhancement of knowledge & skills, through the execution of predefined objectives as per agreed SOPs.
Minimum Experience
- 2 - 3 years experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in People/Human Centred Development
Additional Minimum Qualifications
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Understand and apply existing best practice frameworks to assist in the implementation of identified subject matter processes and standards.
- Adhere to identified best practices in providing advice and support from a specialist perspective.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Develop and design appropriate assessment tools to effectively measure the transference of knowledge.
- Execute training and development plans and initiatives in alignment with organisational requirements and in support of the overall L&D strategy.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Comply with and ensure the safekeeping of own work related records in alignment with organisational and legislative requirements.
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Human Resource Development (Intermediate)
- Learning and Development Strategy (Intermediate)
- Research and Information Gathering (Basic)
- Legal Compliance (HR) (Basic)
- Learning and Development Implementation (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Organisation and Attention to Detail (Intermediate)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
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Purpose
- We are looking for a Jedi Data Storyteller who can follow the data to identify solutions and identify opportunities to improve customer experience.
- This role focusses on identifying trends and developing solutions to current business problems that by extracting, analysing, and interpreting relevant data and engaging with key enablers in the business. You will work with the Data & Build and Analytics team to optimise and deliver Models required for the Customer and Adviser Service Centre. As the SME in predictive and prescriptive analytics you will provide expertise on model builds leveraging experience and working knowledge in modelling, visualisation and automation.
Minimum Experience
- 5 - 8 years experience in a similar environment, of which 2 - 3 years at specialist level
Critical Job
The following are critical requirements in this role:
- Minimum of 5 -8 years' experience in a Data Science/ Data Analytics role within either Analytics, MI & Reporting or similar environment essential.
- Ability to work with large data sets
- Data Visualisation experience essential
- Experience working with unstructured data is required
- Experience in extracting and Analysing data using programming languages including SQL, Python, R, VBA
- Life Insurance experience and knowledge preferred
Minimum Requirements
- Bachelor`s Degrees: Mathematics / Computer Sciences and/ or relevant Data Science qualifications.
Additional Minimum Qualifications
- Relevant Post-Graduate qualification will be an advantage in this role.
Outputs
Process
- Advise on and provide support to business related to the testing of new initiatives from start to finish.
- Provides regular management information to the leadership of the division that assists in enabling decision-making.
- Develops solutions to current business problems that make commercial sense by engaging with key enablers in the business.
- Analyses and measures the actual experience of implemented solutions against expected outcomes and tracks efficiency gains.
- Conducts ad-hoc business intelligence investigations to provide substance to the ideas and direction of the Executive Team.
- Proactively identifies areas where improvements can be made to current systems and/or processes.
- Engages with a wide range of stakeholders across different levels of the organisation
- Accountable for the improvement of quality, service and work outputs, continuously recommending improvements.
- Plan for the organisation of work outputs and process improvement activities in light of a specific situational context related to the area of specialisation.
- Proactively identify area of specialisation related problems, determine cause and effect and recommend the best option to implement corrective action based on previous experience.
Customer
- Provide specialist expertise and advice to internal/external customers, that builds strong relationships and creates a favourable impression aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Adhere to financial controls, governance and compliance policies and processes throughout an area of specialisation, contributing to cost efficiency.
Learning and Growth
- Provides support to junior analysts by mentoring, coaching and providing technical assistance
- Contribute positively to human capability improvement, related to knowledge optimisation and associated with area of specialisation.
Governance
- Comply to risk and governance policies, implement and provide subject matter input to the development of related processes, applicable to the area of specialisation.
Competencies
Liberty Values
Technical Competencies
- Data Analysis (Proficient)
- Research and Information Gathering (Intermediate)
- Reporting and Interpretation (Intermediate)
- Business Acumen (Intermediate)
- Customer Advice (Technical) (Intermediate)
- Customer Relationship Management (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Intermediate)
- Analytical Thinking (Proficient)
- People Management and Empowerment (Intermediate)
- Interpersonal Effectiveness (Intermediate)
- Problem Solving and Analysis (Intermediate)
- Teamwork and Cooperation (Intermediate)
- Resilience (Intermediate)
- Customer service orientation (Intermediate)
- Communicating with Impact (Intermediate)
- Customer Orientation (Intermediate)
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Purpose
- As a Snr Specialist: IT Systems Support SQL Database administrator you will scrutinise information using data analysis tools.
Key Responsibilities
- Organize, manage data and keeping databases up to date.
- Troubleshooting SQL server, SSIS and SSRS and supporting applications.
- Ensuring application stability and availability through defined SLAs.
- Helping with database design and development.
- Managing database access.
- Designing maintenance procedures and putting them into operation.
- Liaising with programmers, applications/operational staff, it project managers and other technical staff.
- Managing database security/integrity and backup & restore standards and procedures.
- Implementing and maintaining security measures.
Additional Key Responsibilities
- Defining objectives through consultation with staff at all levels.
- Writing reports, documentation and operating manuals.
- Testing and modifying databases to ensure that they operate reliably.
- Providing user training, support and feedback.
- Writing disaster recovery plans.
- Archiving of data according to business requirements.
- Providing technical expertise on data storage structures, data mining, and data cleansing.
- Ensure proper controls are in place to meet Audit requirements.
- Maintain ongoing monitoring on all SQL environments to optimize for best performance.
Minimum Experience
- 3 - 5 years experience in a similar environment, of which 1 -2 years at a junior specialist level
- Cloud : Knowledge and experience with Azure SQL and/or setting up and configuring SQL clusters on AWS through RDS or similar.
- In-depth knowledge and understanding of Microsoft SQL Server.
- In-depth knowledge and understanding of Microsoft SSRS.
- Excellent understanding of how to install and configure SQL applications to best practices and standards.
- In-depth knowledge of Always-On Availability (AAG) , setup and configurations.
- High-Availability understanding, configuration and implementation.
- Excellent knowledge of CDC and log harvesting to support data replication tools.
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Information Technology and Computer Sciences.
- Skilled in Agile methodology, Preferred - SAFe for Teams (SFT)Preferred - AWS/ MS Azure Foundation.
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Purpose
- As a Senior Specialist: IT Systems Developer your primary responsibility is to help the SRS team achieve its objectives in helping business and Liberty in general in achieving its obligations in making sure that Sales Rewards System is reliable, delivers on time, and is sustainable.
- The deliverables are done using the Agile framework within the ART. As this is an in-house application, there is also a higher purpose to be fulfilled of upgrading the application and maintaining stability.
Responsibilities
- Deliver digital solutions that work seamlessly and efficiently for users.
- Development of source code within the quality expectations of Liberty.
- Unit testing results/documentation.
- Execution of unit testing and provisions of unit testing evidence related to allocated tasks according to agreed standards.
- Mentoring Junior developers.
- Delivery of assigned projects, stories, or tasks.
Experience
- 5 years minimum experience as a Java developer.
- Experience in the Agile framework will be an added advantage.
- In-depth knowledge of J2EE, MVC (Model View Controller) frameworks, and experience with SWING (or similar tech).
- Strong with OO (object orientated) coding/design as well as understanding various design patterns and their usage.
Minimum Qualifications
- BSC in Computer Science, Computer Engineering, or IT-related field.
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Purpose
- To contact prospective customers to sell products and achieve set targets in compliance with set quality standards through the execution of predefined objectives as per agreed standard operating procedures (SOPs).
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration
Process
- Adhere to prescribed timekeeping standards at all times and attempt to improve own standards continuously.
- Align and integrate own administrative support tasks and activities in accordance to required response time, quality and service delivery standards.
- Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
- Proactively identify problems, apply known solutions and escalate more difficult problems.
- Plan for task execution and adjust priorities against an established plan.
Customer
- Liaise and interact with customers via approved communication channels in a positive and helpful manner.
- Resolve client queries and escalate problematic queries to the correct level to ensure prompt and effective resolution, enhancing the client experience.
- Conduct outbound call centre calls in a professional manner, ensuring an excellent and accurate client service enhancing org reputation.
- Conducts financial needs analysis and generates sales of Liberty products by matching client needs to relevant Liberty product.
- Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
Finance
- Achieves monthly sales targets and production requirements by ensuring that customer leads and prospective customers translate into professional needs based sales revenue.
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Learning and Growth
- Contribute positively to own area-specific knowledge improvement.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Technical Competencies
- Legal Compliance (Sales) (Basic)
- Customer Understanding (Basic)
- Handling Difficult Calls (Intermediate)
- Telephone and face to face sales (Intermediate)
- Sales life cycle management (Basic)
- Developing sales (Basic)
Behavioural Competencies
- Persuading and Influencing (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
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Purpose
- To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed SOP's.
Minimum Experience
- 0 - 1 year experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences
Additional Minimum Qualifications
- Actuarial Science Graduate
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Provide specialist advice and support in area of accountability to ensure that identified solutions and recommendations are appropriate and effective.
- Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
- Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Completes actuarial tasks that are relatively granular with detailed output requirements defined
- Performs data checking and validation work
- Applies analytical tools and techniques, including model building, to solve actuarial problems
- Adheres to spreadsheet standards and maintains audit trails.
- Builds a basic understanding of general actuarial insurance knowledge, e.g. statutory reserving and capital requirements, IFRS reporting, product pricing etc.
- Builds a basic understanding of company specific knowledge, e.g. product knowledge, company structure, business rules, policies, processes etc.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
- Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
- Adheres to Actuarial Guidance Notes and any other applicable regulations.
Competencies
Liberty Values
Technical Competencies
- Research and Information Gathering (Basic)
- Quantitative Skills (Intermediate)
- Modelling (Basic)
- Statistical and Mathematical Analysis (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Relationship Management and Networking (Intermediate)
- Customer Orientation (Basic)
go to method of application »
Purpose
- To provide specialist actuarial support that enables sound commercial advice through the application of probability & investment theory and related statistical tools and the execution of predefined objectives as per agreed SOP's.
Minimum Experience
- 1 - 2 years experience in a similar environment
Minimum Qualifications
- Bachelor`s Degrees and Advanced Diplomas [NQF Level 07] in Mathematical Sciences
Additional Minimum Qualifications
Outputs
Process
- Apply relevant research methodologies, tools and techniques to effectively and purposefully gather information.
- Adhere to identified best practices in providing advice and support from a specialist perspective.
- Perform required actuarial and other analyses for management reporting, and make recommendations to support these analyses.
- Collate data related to customer and market requirements and analyse to provide information to inform optimal product solution development.
- Stay abreast with latest actuarial development tools and techniques in order to conduct analysis in an informed manner.
- Accountable for the execution of specialised work including the improvement of quality, standards and outputs within defined work routines and operating procedures.
- Proactively solves problems, determines root-cause and applies solutions in line with guidelines and providing the necessary information to solve problems related to area of specialisation.
- Plan for own task execution and advises on improvements related to area of specialisation.
- Determines probabilities and assesses risk (in moderately complex cases) through the application of mathematical modelling techniques and statistical concepts.
- Translates and communicates straightforward specialist area information to users in a practical and usable format to enhance business utility.
- Makes preliminary recommendations (under guidance) to existing products based on market needs , product performance and competitor analysis to increase sales volume and productivity.
Customer
- Ensure own understanding and adherence to customer service delivery and Treating the Customer Fairly (TCF) principles to provide specialist support and guidance.
- Provides specialist advice and support in area of accountability and checks with senior actuarial resources to ensure that identified solutions and recommendations are appropriate and effective.
Finance
- Adhere to specified standards, policies and procedures to prevent potential losses/wastage related to the area of specialisation.
Learning and Growth
- Interact proactively with others for the purpose of continuous knowledge sharing; and integration of own new knowledge.
- Contribute positively to own area-specific knowledge improvement associated with area of specialisation.
Governance
- Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Competencies
Liberty Values
Technical Competencies
- Research and Information Gathering (Basic)
- Quantitative Skills (Intermediate)
- Modelling (Basic)
- Statistical and Mathematical Analysis (Intermediate)
Behavioural Competencies
- Professional/Technical learning (Basic)
- Organisation and Attention to Detail (Basic)
- Interpersonal Effectiveness (Basic)
- Problem Solving and Analysis (Basic)
- Teamwork and Cooperation (Basic)
- Communicating with Impact (Basic)
- Relationship Management and Networking (Basic)
- Customer Orientation (Basic)
Method of Application
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