Administrator: IT Systems at Liberty Group South Africa

Purpose

• As an Administrator: IT systems your responsibility is to deliver IT systems support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).

Key Responsibilities

The vacancy entails a 24x7 shift structure onsite / remote.

• Providing first line support for the enviroment around monitoring and batch processes.
• Tools used are Dynatrace ,
• Check_Mk and Sintrex
• Daily job / batch processing to be monitored using tools such as Control-M, Mainframe
• Ticketing system used for logging of incidents is Remedy.

Minimum Experience

• 2 - 3 years experience in a similar enviroment.
• Current tools used - Dynatrace , Check_Mk and sintrex or similar tools.
• User will need to have the ability to use the monitoring tools to identify root cause of alerts and escalate.
• Ability to transfer knowledge to team.
• Ability to map out trend analysis of alerts and create good reporting for management.
• Operations 24x7 experience is an advantage.
• Experience in monitoring of dashboards and batches.
• Following escalation processes working on a ticket system for logging of incident eg Remedy and Jira.
• Ability to work shifts on a rotational basis. 
• General IT Support with good communication skills.
• Experience with Control-M , Remedy & Mainframe.

Minimum Qualifications

• A+ / N+ (IT Operations,  24x7 operation Support)
• Diploma in Information Technology.
• Skilled in Agile methodology Preferred - SAFe for Teams (SFT)Preferred - AWS/ MS Azure Foundation