Current Job Roles at Fidelity Services Group

Minimum Requirements

• Suitable Bachelor’s Degree (Accounting / Financial Management) required
• 3 years of analytical experience
• SAP / Listener experience advantageous
• Advanced Excel

Job Specification

• Reviewing of general ledger reconciliations;
• Complete monthly reports - fuel reports, wage reports etc.
• Wage Vetting
• Reconcile and review stock accounts from valuation to GL;
• COS recon 
• Ensure all clearing accounts are balancing and cleared;
• Check subsidiary ledger batches before posting;
• Approving of payments
• Check admin documents captured into the system;
• Ensure resolution of queries within the agreed departmental/business unit SLAs;
• Site Costings
• Provide telephonic & written communication (feedback) to suppliers and region as & when the queries are resolved;
• Participate in various ad-hoc projects where necessary
• Monthly Profit & Loss reporting
• Analysing monthly variances
• Analysing general ledger accounts

Behavioural Competencies:

• Excellent verbal & written communication skills
• Attention to detail
• Analytic  
• Computer literate – Excel essential
• Excellent telephone skills
• Excellent reconciliation skills

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Job Description  

Positions for exists for Drone pilots are available within the Specialised Services Division, operating in the Newcastle Area. Drone pilot to perform aerial security surveillance at various sites.

Job Spec/Requirement:

• Valid RPC, with BVLOS endorsement.
• Minimum of 100hours night-time security surveillance experience.
• Valid Operating License.
• Fix wing and Multirotor.
• Willing to work shifts and according to a roster pattern.
• Own reliable transport.
• Valid driver's license.
• Clear Criminal Record.
• Should resided within the Newcastle Area or willing to relocate at own cost.

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Overall purpose of the job:

 To complete hardware installations to the highest quality and within the required timelines.

Duties & Responsibilities:

• Complete hardware installations to the highest quality and within the required timelines
• Repair, Maintain and Installation of Tracking Systems
• Offer product support onsite and remotely
• Dealing with technical and client queries
• Assist with technical evaluations and repairs
• Management of stock and tool of trade vehicle
• Providing comprehensive feedback to internal role player

Minimum qualifications and experience:

• Matric
• Driver’s license (code B),
• Trade test in motor electrical electronics or similar preferred,
• Auto-electricians qualification advantageous,
• At least 3 years’ experience in the fitment of vehicle tracking equipment

Attributes:

• Action orientated
• Good fault finding skills
• Attention to detail
• Problem Solving

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Job Overview:
We are seeking a highly motivated Polygraph/Voice Stress Examiner to join our team. The ideal candidate will be responsible for conducting polygraph and voice stress examinations on individuals as part of a range of assessments aimed at establishing the truthfulness and credibility of information provided.

Job Duties:

• Administering polygraph or voice stress examinations to examinees.
• Analyzing examination results and providing opinions based on results obtained.
• Maintaining accurate records of examinations and related materials.
• Conducting pre-examination interviews to establish exam relevance and explain the process.
• Providing expert testimony in legal proceedings where required.
• Maintaining an up-to-date understanding of relevant technologies and other advances in the field.

Job Requirements:

• Minimum of a Bachelor's degree in Psychology, Criminology, Forensic Science or related field.
• Certification from American Polygraph Association or similar professional body.
• Proven track record of a minimum of 5 years of experience as a Polygraph/Voice Stress Examiner.
• Demonstrable experience of successful use of polygraph VOICE stress techniques with proven experience of ensuring accuracy, reliability, and validity of obtained data.
• Knowledge of relevant legislation and ethical protocols associated with Polygraph/Voice Stress Examination.
• Ability to communicate clearly and effectively with examinees and other stakeholders.

Skills Required:

• Strong analytical and problem-solving skills.
• Good communication skills.
• Ability to maintain composure and professionalism in difficult situations.
• Knowledge of interviewing techniques.
• Ability to work independently and as part of a team.

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Overall Purpose of the job:
Be able to do the installation of ALARMS installation for the security industry at Commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s licence essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning

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Overall purpose of the job: The purpose of the Fire Service Technician is to install and service Fire Equipment (Extinguishers, hose reels etc) in accordance with SANS 1475.

The incumbent’s
experience to include working in small, medium and large install and service jobs as well as a good understanding of SANS 1475 requirements

Duties & Responsibilities:

• Ensure neat, correct and timeous installation of fire equipment. Installations to be in line with business and industry standards and meet accreditation i.e. SANS 1475
• Work within the framework of hours quoted per job
• Ensure that any changes required on site to install instructions due to changes on sites are timeously reported to the sales person responsible for the quote
• Be able to identify all product faults and recommend repairs/service required
• Ability to read drawings, and apply compliant solutions
• Understand and manage own deliverables, scope and good time management
• Work effectively with sales, commissioning engineers and Project Manager
• Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
• Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing. Timeous handing in of all completed job cards.
• Be able to manage an assistant where required.
• Adherence to project and EHS plans;
• Keep forms and records to document daily project activities;
• Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
• Ensure quality of work on site to ensure that it meets the project standards and
• specifications;
• Check stock before deployment to site and when on site in order to ensure everything
• required is available. This includes managing any vehicles stock that may be issued.
• Ensure any deviations in required materials is timeously reported to the project manager to
• allow time for ordering
• Maintaining a good customer relationship with all Commercial Clients whilst on site.
• Overtime work required from time to time

Minimum qualifications and experience:

• At least 5 (five) year’s experience in a similar 1475 service and installation role within Fire Industry.
• Working knowledge and application of applicable SANS legislation.
• SAQCC registered
• Experience of carrying out fire risk assessments, audit and due diligence inspections of existing buildings
• Computer Literate (MS Office)
• Reliable transport
• Valid driver’s licence
• Valid passport
• Willing to travel within the borders of South Africa as well as Sub-Saharan Africa and Abroad when required

Skills and Attributes:

• Customer focused
• Confidence
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Entrepreneurial
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment
• Action Oriented
• Priority setting
• Approachability
• Functional / Technical Skills
• Integrity and Trust
• Informing
• Planning

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Overall purpose of the job: The purpose of the Fire Coordinator and Administrator is to assist Projects and Operations with coordination of jobs and administration functions relating to both Projects and Operations.

Duties & Responsibilities:

• Scheduling of jobs with clients and technicians (internal & external)
• Answering all incoming calls in an efficient and professional manner
• Print & distribute technicians work schedules daily
• Call and confirm all calls booked with client
• Recording of technicians daily whereabouts and take corrective measures should schedules need to be changed.
• Give assistance to clients on an ongoing basis
• Collecting of outstanding paperwork daily, including job cards and invoices
• Assist manager with complaint resolution
• Meeting and keeping agreed targets
• Monitoring all vehicles and keeping track of any repairs and services done.
• Monitoring and ordering in of PPE for department
• Working on monthly and weekly invoicing reports
• Assist and raising of job and non-job related purchase orders
• Generate new stock codes not loaded on the system
• Following up of orders with suppliers for jobs
• Van stock counts and variance reports
• Preparing and scanning of documentation for invoicing
• Following up on supplier invoices and payments
• Assist with OTA’s, overtimes and expense claims
• Opening all CS and PS jobs on SAP
• Opening of all project and non-project related jobs
• Assist PM with scheduling and coordination of all CS and PS jobs
• Assist with stock issuing to all jobs
• Preparing files for invoicing
• Saving of file hard copies to system
• Ensure project registers updated with relevant project information
• Ensure general filing sorted out and maintained regularly
• Ensure that stock is allocated for jobs prior to invoicing
• Assist PM and GM with adhoc duties
• Ensuring workstation neat and tidy at all times
• Ability to read costing sheets and have a fair understanding of sales quotations
• Understand and manage own deliverables, scope and good time management
• Work effectively with sales, commissioning engineers and Project Manager
• Work and adhere to detailed commissioning plans which identifies the activities needed to successfully install/service, commission and handover sites,
• Proper control over all documents and records of all tests on site to include in handover documents as proof of functional testing.
• Adherence to project and EHS plans;
• Keep forms and records to document daily project activities;
• Monitor the progress, and communicate daily to site client and Fidelity Fire Solutions Project Manager and make adjustments as agreed with Project Manager to ensure the successful completion or projects;
• Check stock before deployment to site and when on site in order to ensure everything required is available. This includes managing any vehicles stock that may be issued.
• Ensure any deviations in required materials is timeously reported to the project manager to allow time for ordering
• Maintaining a good customer relationship with all Commercial Clients
• Overtime work required from time to time

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 2 years admin experience
• Financial background/experience essential
• Have some Accounting systems experience ie. SAP
• Knowledge of Listener
• Knowledge of Technical Coordination
• Knowledge of Project Coordination
• Computer Literate (MS Office, Outlook)
• Typing speed of 45+wpm

Skills and Attributes:

• Customer focused
• Time Management
• Interpersonal Savvy
• Technical / functional skills
• Timely decision making
• Planning
• Confident
• Excellent communication and presentation skills
• Drive for results / consistent deliverer
• Business acumen / strategic vision
• Agility
• Accountability
• Collaborative
• Resilience
• Work under pressure in a fast moving growth environment
• Action Oriented
• Priority setting
• Approachability
• Integrity and Trust
• Informing

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Job Description

Vacancies exists for Control Room Operators stationed at Vanderbiljpark at one of Fidelity Security's High-Risk Sites. The position will report to the Site Manager.  The main purpose of the position is to ensure Surveillance operations and report on it.

Requirement:

• PSIRA Grade B/A registered and renewed.
• Have at least 3-5 years Control Room environment experience actively working as an Operator.
• Fully computer literate (Outlook, Excel, Word, What’s App) and has the ability to work their way around and understand when being taught how to use other software programs.
• Firearm Competent Business Purposes – will be an added advantage.
• NKP (National Key Point) – will be an added advantage.
• Good administrative skills.
• Security Experience – Observe, act and report.
• Excellent Observation and reporting skills.
• Excellent English written and verbal communication skills.
• Contactable references.
• No criminal record (This will be verified)
• Reliable and sober habits.

Main duties & Responsibilities:

• Establish and sustain effective risk management.
• Establishment and maintenance of an effective information network to investigate prioritized crime threats. 
• Establish and sustain an effective risk management process in allocated micro work environment to identify and reduce crime enabling factors.
• Complying with Standard Operating Procedures of the Site.
• Managing all aspects of the control room.
• Updating the incident register on a daily basis.
• Able to exercise and maintain discipline.
• Key Control

Behavioral Competencies:

• Critical Thinking
• Self-discipline
• Active Listening
• Complex problem solving
• Social Perceptiveness
• Good communication, planning and organizing skills.
• Ability to work independently and with own initiative.

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Job Description
A position has become vacant for a Video Analyst based in Vanderbijlpark at one of Fidelity Services Group’s critical sites.

QUALIFICATIONS AND ATTRIBUTES

• Grade 12/Matric.
• Grade A/B Psira Registered.
• CCTV Operator certification.
• At least 3 – 5 years in CCTV monitoring and supervisory experience in a similar position.
• Compulsory:
  • CCTV/LPR industry specific knowledge.
  • Great Knowledge of a CCTV control room set up.
  • CCTV product knowledge.
  • Managing escalations
• Fully computer literate.
• Must be able to work independently and be self-motivated.
• Must be able to work as part of a team and manage people.
• Strong sense for attention-to-detail.
• Reporting Skills
• Need to be proactive and be able to identify crime trends through information gathering
• Strong analytical skills
• Knowledge of all monitoring platforms used: Hikvision, Dahua(DSS),Vuma Milestone, Proof 360 analytics and LPR, Isentry, and Syntel.
• Strong networking skills to be able to build relationships internally as well as with external resources like SAPS, JMPD as well as Community Forums.
• Excellent communication skills.

JOB DESCRIPTION

The Candidate will be responsible for the following:

• Day to day CCTV monitoring.
• Great analysing skills.
• Analysing of all video content.
• On the job training and development of skills of CCTV staff specifically towards proactive response and identifying possible crime trends.
• Watching back footage to compile detailed reports and breakdowns thereof.
• Investigations.
• Detection of specific behaviors within a scene through viewing of CCTV cameras.
• Ensure Whatsapp reporting to clients are set up and done as agreed upon.
• Follow through on all escalations done to support structures
• Collaborate between internal and external crime prevention resources to deal with active crime incidents and to proactively assist in crime incidents.
• Track overactive reporting daily.
• Ring-fence overactive cameras and re-benchmark.
• Manage site specific reporting to the customer.
• Daily/Weekly/Monthly submission of reports.

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Overall purpose of the job: As the Customer Services Manager you will be accountable for the daily running and management of the SecureDrive call centre through the effective use of resources.

This will include Inbound, Outbound, and Digital channels.

You will have the responsibility of managing call centre team leaders, motivating them to meet and exceed targets through providing exceptional customer experience services, as well as assisting incoming calls, e-mails etc.

The Customer Services Manager ensures that the operations support Fidelity SecureDrive strategic plans and are in accordance with established policies and procedures.

Duties & Responsibilities:

• Effectively supervise call centre personnel, ensuring optimal performance by overseeing all the activities of the Supervisors, Team leaders and Agents
• Provide leadership to all personnel through effective objective setting, delegation, motivation, and communication
• Meeting and exceeding performance targets for speed, efficiency, sales and quality within the call centre
• Develop sales strategies to guarantee continued growth in line with company objectives and market conditions
• Liaise with Supervisors, Agents and third parties to gather information and resolve issues for inbound line
• Collaborate with other leaders within the organisation to generate value for SecureDrive
• Provide trend analysis to National Operations HOD and other Senior leaders
• Conduct regular meetings to ensure that personnel are well informed of changes in products, services, policies, and procedures
• Maintain up-to-date knowledge of industry developments and call centre best practices
• Manage Quality Assurance of calls to improve quality, minimise errors and track operative performance
• Provide a support to Sub-contractors, Key Account Managers, Service providers, Sales Managers, etc.
• Ensure that all relevant communications, records and data are uploaded/attached to calls
• Attend regular meetings with National Operations HOD, Supervisors and Agents to discuss all matters related to the call centre
• Keeping accurate records of discussions or correspondence with customers
• Reach required conversion, talk time and number of calls touched
• Management all aspects of call centre Service Level Agreement (SLA) objectives
• Ensure customer queries, fitments, repairs and related tasks are distributed and resolved within SLA
• Drive a culture of continuous improvement at all levels
• Implementation effective performance management processes within sales teams
• Conduct performance appraisals, provide measurable feedback to assigned personnel and suggestions for improved performance
• Formulate and implement employee corrective actions as needed including training and/or coaching sessions
• Compile accurate management reports on Call Centre statistics and activities for the National Operations HOD
• Monitor timekeeping, overtime, and payroll records
• Drive and influence the desired culture within the SecureDrive National Call Centre team
• Ability to multitask and ensure resolution of escalations, internal and external, and ensure effective communication with Call Centre HOD
• Develop a customer retention strategy in collaboration with the HOD

 Minimum qualifications and experience:

• Matric / Grade 12
• Relevant qualification/degree advantageous
• Certificate in Basic Principles of Call Centre (advantageous)
• Minimum of 2 years in Managerial role within a Call Centre environment
• Minimum 5 years’ experience in customer service management
• Excellent verbal and written communication skills
• Computer Literate (MS Office, Excel, PowerPoint)
• Great interpersonal skills

 Attributes:

• Target Driven
• Coaching Skills
• Analytical Skills
• Integrity
• Efficient
• Punctual
• Disciplined
• Influencer
• Patience
• Attentiveness
• Assertiveness
• Sound leadership skills with the capability to motivate and develop staff
• Clear communication skills
• Ability to use positive language
• Action orientated
• Time Management
• Planning and Organizing
• Great work ethic and a willingness to do what needs to be done
• Attention to detail
• Problem Solving
• Ability to perform under pressure and within a fast-paced environment
• Team Player willing to go the extra mile when needed
• Proactive Mindset

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Key Performance Areas: (not totally inclusive):

• Sourcing candidates for employment.
• Interviewing, screening and vetting of candidates.
• Testing applicants on job knowledge.
• Verify employment documentation such as CV’s, Psira Certificates, Training certificates, ID documents etc.
• Reference checking, background checks, criminal checks, ITC checks etc.
• Completing employment documentation.
• Liaising with Operations Management on manpower requests.
• Arrange shortlist of candidates to be interviewed by Operations Management, Senior Management, Operations Director and Departmental Heads.
• Maintaining a data base of possible candidates.
• Placing of internal and external job advertisements.
• Head hunting of candidates.
• Submitting a monthly Management report on recruitment statistics.
• Induction of Senior Management, Specialist functions, Administrative staff.

Minimum Requirements:

• Matric certificate.
• At least 2 years’ experience in recruitment of middle to Senior Management and Specialist positions. (Preferably in the Security Industry)
• Experience in Target selection and interviewing skills.
• Should have full knowledge and understanding of the Security Industry – PSIRA registration , grading etc.,
• Good interpersonal and communication skills are essential
• Incumbents should be prepared to work extended hours.
• Own transport. Must be willing to travel in Western Province area.
• Experience in dealing with Recruitment companies.
• Experience in Human Resources will be advantage
• Experience in dealing with Newspaper advertisements.
• Experience in placing external ads on Pnet and other websites.
• Computer literate.
• Good work references.
• No criminal record.
• Valid unendorsed driver’s license

Other personality attributes:

• Ability to meet strict deadlines.
• Numerical accuracy.
• High methodical working methods are required.
• Attention to details.
• Ability to liaise professionally with personnel at all levels.
• Ability to work without supervision and under pressure.

Core Competencies:

• Communication skills.
• Customer focus.
• Team work.
• Self-development.

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Job Description
The aim of a Site Manager is to ensure that the Site is managed in an efficient and professional way.  The Site Manager will be reporting to the Operations Manager.  

Your role is to continuously add value to our company and carry out any reasonable instructions from management, thus ensuring that all teams meet company objectives.

QUALIFICATION & EXPERIENCE:

• Minimum Grade 12 / Standard 10 or equivalent.
• Previous Supervisor/Junior management experience.
• MUST have a PSIRA registered (Grade A )
• Staff management is required 
• No criminal record or any pending cases 

JOB REQUIREMENTS & OTHER ATTRIBUTES:

• Must be Computer Literate (MS Office, advanced Excel, PowerPoint)
• Valid driver’s license (Code 08/EB)
• Sound knowledge of FADT disciplinary procedures
• Clean Disciplinary record 

KEY PERFORMANCE AREAS

• Client liaison.
• Staff turnover.
• Administration experience.
• General (have expert knowledge about all facets pertaining to your position).
• Standard operating procedures.
• People management (general management and supervision of security staff to ensure that required performance is met at all times)

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Overall Purpose of the job:
Be able to do the installation of electronic equipment for the security industry at commercial and industrial premises from Alarms, Access control, CCTV, Fire, Installation, Wiring, Commissioning

Minimum qualifications and experience:

• Matric or equivalent
• Minimum 3 years’ experience as an Electronic Security technician
• Programming, wiring, installations and fault-finding experience
• Valid code 08 driver’s license essential
• Must be PSIRA registered (Grade E, D C) OR Can Apply through Fidelity-ADT

Job Requirements:

• Install and Program multiple alarm systems (Ajax, Paradox, Texecom, Caddx, IDS, DSC, Rhino, Risco)
• Installation and Maintenance of electric fences
• Smart CCTV systems (Line crossing, Facial recognition, Street surveillance etc.)
• Integration of Electric fencing, CCTV, and Intruder alarm systems
• Setup and maintenance of wireless, fibre and copper networks
• Installation of basic electricity e.g., DB Boards, Inverters, UPSs, and Generators
• Oversight and design of big projects
• IT and Network support
• Access Control systems (Bio-Metrix, UHF, Facial recognition, and Access cards)

Main duties & Responsibilities:

• Program system as per specifications
• Plan the cable runs with the wireman
• Obtain customer codes before attending a call daily and when on Standby
• Complete handovers
• Complete job cards after every installation
• Provide feedback to Manager / Supervisor and Call Centre upon completion of a call
• Keep stock up to date and assist store man with stock take
• Keep the company vehicle clean
• Submit petrol slips

Core competencies:

• Customer Focus Functional/Technical Skills
• Approachability Problem Solving and Troubleshooting
• Integrity and Trust Technical Learning