Job Vacancies at PSG Konsult Ltd

Job description:

• PSG Konsult is a leading, financial services company seeking to employ a Codes Process Administrator that is comfortable and experience in an administration environment. The individual must be able to manage his/her time and prioritise tasks to ensure deadlines are met. He/she must also be able to evaluate and optimise processes. The candidate must be able to interact with confidence with the relevant role players.

Responsibilities:

• Management of Orphan Clients
• Provide service and feedback to Advisers, Regional Managers and Product Providers
• Ensuring that processes are in compliance with PSG’s standards and requirements and according to Legislation within the Financial Services Industry and Treating your clients fairly.
• Tracking and reporting overall progress on tasks delegated
• Provide reporting overall progress on tasks delegated
• Assist with project deliverables in the Codes Team
• Onboarding of New Advisers (managing the opening of new Broker Codes and transition of Business to PSG).

Minimum requirements:

• Grade 12 / NQF4 qualification
• 2 years’ relevant strong administration work experience within the financial services industry
• 2years’ Project Administration experience
• Proficient in both spoken and written English and at least one other of the official South African languages
• Computer literacy (MS Office)

Competencies required:

• Strong administration skills
• Communication skills
• Client services skills
• Detail orientated
• Planning and organising skills
• Problem solving skills
• Time management skills

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Job description:

• PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company client portals and PSG applications. You will be part of a team of support agents. The ideal candidate must have a degree and excellent telephone etiquette. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.

Responsibilities:

• Telephonic/written support of end users of PSG’s CRM system
• Manage expectation of clients
• Ticket resolution of tickets that come through the ticketing system
• Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
• Liaise between users and various departments to resolve problems or issues

Minimum requirements:

• Completed NQF7 level degree in Commerce, Humanities or a General degree
• Proficient in both spoken and written English and at least one other of the official South African languages
• Excellent Computer literacy (MS Office)

Competencies required:

• Effective communication and knowledge sharing abilities
• Attention to detail and accuracy
• Communication and influencing skills
• Results Orientated and driven to find solutions