myPractice Support at PSG Konsult Ltd

Job description:

• PSG has a great opportunity for an individual who will be responsible for telephonic and written support on the company client portals and PSG applications. You will be part of a team of support agents. The ideal candidate must have a degree and excellent telephone etiquette. PSG is a fast-paced environment, successful candidates need to be able to work in a team but also find solutions bases on previous cases to improve solution driven support.

Responsibilities:

• Telephonic/written support of end users of PSG’s CRM system
• Manage expectation of clients
• Ticket resolution of tickets that come through the ticketing system
• Make suggestions for improvements – identify recurring items to raise awareness and suggest possible solution to identify trends
• Liaise between users and various departments to resolve problems or issues

Minimum requirements:

• Completed NQF7 level degree in Commerce, Humanities or a General degree
• Proficient in both spoken and written English and at least one other of the official South African languages
• Excellent Computer literacy (MS Office)

Competencies required:

• Effective communication and knowledge sharing abilities
• Attention to detail and accuracy
• Communication and influencing skills
• Results Orientated and driven to find solutions