Career Opportunities at Vodafone Global Enterprise

Your responsibilities will include:

Portfolio Management

• Proactive dispute resolution management for internal and external customers
• Constant follow up and weekly meetings with relevant stakeholders to resolve any outstanding escalations and service failures
• Consistent engagement with EHOD, fellow team members managers, service partners and other Infinity teams to ensure that all SLAs are met
• Receive, manage and resolve escalations
• Implement corrective measures to mitigate any collections escalations failures to negate recurrence
• Become a business partner to internal stake holders, by continuous and regular engagement
• Identify and make contact with key partners within external stakeholders to resolve any customer related service failures
• Assist in minimising churn and write off by resolving escalation expeditiously
• Supports the Collections Business Analyst and Business Process teams in the formulation of initiatives by determining problems based on heat maps generated from escalations and ensure that the processes are aligned
• Maintain SLAs as required by the business and stakeholders
• Identify the customers pains points, determine the impact those may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible
• To ensure effective communication and liaison with all stakeholders
• To ensure that deliverables developed meet the business requirements and quality standards
• To assist in the maintenance, evaluation and optimisation of existing business processes
• To create reports and feedback to executive and line management.

Relationship Management;

• Build strong relationships with key stakeholders to achieve reduction in impairment charge for Collections while maintaining strong client relations 
• Engage stakeholders on a regular basis to address and resolve all operational issues 
• Action all adhoc requests received from all Infinity Debt Collections Agencies and other business partners

Compliance and control;

• Adherence to the relevant policies, laws and regulations; Report breaches in relevant Policies
• Ensure that all compliance requirements are met, i.e., SARB Regulations, Internal Audit, External Audit, Key control questionnaires, Certifications, Statutory reporting and disclosures.

The ideal candidate for this role will have:

• Matric
• 3-year diploma/degree, (IT / Business / engineering) (essential)
• 3+ years related Credit and Collections experience
• Ability to work within a team to achieve goals
• Undertaking or a desire to undertake further education to progress career.
• Telecoms industry experience would be advantageous.
• Infinity Spirit Behaviours
• Earn customer loyalty
• Experiment and learn Fast
• Create the future
• Getting it done, together
• Empowered to achieve more

go to method of application »

Your responsibilities will include

• The candidate is expected to own and deliver direct marketing campaigns across entire customer lifecycle, and this involves
• Develop and maintain and recommend bundle upsell offers
• Select and prioritize leads for different direct campaigns
• Measure effectiveness of direct marketing campaigns using accepted and well researched standards
• Source and process customer feedback from outbound campaigns to inform lead selection and dialling strategies
• Interface with advanced analytics team to ensure seamless handover of model output for campaigns
• Dissect campaign results to understand underlying behavioural patterns and to develop insights
• Developing compelling business cases to support CVM activities
• Set up trigger based campaigns and manage scheduling thereof
• In addition, the candidate is expected to source data from different systems, analyse it and provide insights and recommendations to improve business performance.

Typical Outputs

• Data driven insights that inform sales and revenue uplift initiatives
• Personalized next best action/recommendations.
• Prioritized campaign lead lists
• Regular communication of performance/insights delivery
• Diagnostic analysis
• Customised dashboards for actionable insights
• Fully automated ETL processes
• Data visualisation using dashboarding tools like QlikSense and Power BI

Technical / Professional Qualifications:

•  Matric/Grade 12 (Essential)

Must have technical / professional qualifications:

• A 3 year Degree/Diploma in Commerce, Data Science or Quantitative Management/Statistics or any related field
• A minimum of 5 to 8 years data analysis, marketing analytics and/or data engineering experience is essential

Core competencies, knowledge, and experience:

• Knowledge on SQL-based databases (e.g. SQL Server, Teradata, Oracle) – Essential
• Database experience (data extraction, transformation & manipulation). – Essential
• An understanding of Python will be an added advantage
• Strong data analytics skills including; data storage, manipulation, transformation and analysis. 
• Advanced knowledge of MS Office Excel and good knowledge on reporting tools i.e. QlikSense, PowerBI.
• Ability to work with multiple data sources – including both transactional and dimensional star schemas & some experience in data model development
• Some exposure to data model development and reporting experience – automating repetitive data reporting tasks
• Excellent communication and conflict management skills.
• Storytelling using data
• Planning and organising skills
• Process and project management skills
• Excellent organisational skills 
• Experienced in presenting and communicating findings and recommendations clearly and succinctly.

go to method of application »

Role Purpose
 

Assist vendor manager in sourcing, managing and oversee all vendors, from an end to end lifecycle.
Escalation assistance between vendors and business.
Assistance in any other business-related projects.
Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.
Serve as a SPOC/Custodian between vendors and business.
Assist with additional administration function and documentations. 
Any other operational support and guidance where needed

Your responsibilities will include:

• Vendor co-ordination and assistance.
• Ensuring all the vendor’s engagement matrixes are maintained.
• Performance management meetings of vendor on a daily, monthly and quarterly basis.
• Support Vendor Management with sourcing and on boarding of new vendors from a governance process perspective.
• Assistance in adhoc business related projects.
• Recon of old legacy supplier details and contracts. 
• Ensure that vendor checklist is completed in full.
• Creating new ways of sharing vendor information back into business.
• Provide operational guidance where and when needed.
• Assist on product, network, escalations, and engagement matrix details.
• Engage on upper management on Escalations.
• Additional Administration function
• Create and Maintain Supplier Quarterly reports.
• Collate supplier scorecards and the summary there off.

Technical / Professional Qualifications

•  Matrix Certificate (Essential)
• Business Management Diploma
• Minimum 2-3 year experience

Core competencies, knowledge, and experience:

• Knowledge of business processes and functions of Telco operator: CRM billing, Order Management, Order processing, provisioning
• Knowledge of technologies and fixed networks: cable networks, transmission networks (Fibre / Microwave)
• Must be innovative with some knowledge and experience on SharePoint and BI tools.
• Financial Knowledge and Cost and Revenue. 
• ISO/Governance/ITIL experience and knowledge.
• Service Level and Contract knowledge

go to method of application »

Your responsibilities will include:

• Conducting audits/reviews efficiently and effectively in accordance with the audit and review schedule and to identify and report on significant control weaknesses within the Company.  This includes audit and review planning, preparation, execution and reporting.
• Identifying good business practice across Vodacom, Vodacom subsidiaries and International African Companies.
• Identifying, recommending, and implementing operational improvements to processes.
• Monitor corrective actions were taken by management to mitigate and rectify non-compliance to laws, regulations, policies, and voluntary standards.
• Monthly and quarterly operational reporting.
• Staying up to date with developments on ISO standards/relevant laws and keep abreast of new standards/laws as well as changes to existing standards/laws.
• Analyze and prepare reports for various committees (audit, risk and compliance, Risk Management, etc.).
• Engage with applicable stakeholders to ensure integrated combine assurance planning and reporting.
• Develop and manage relationships with various stakeholders across the Vodacom Group.
• Develop, implement and update legal compliance and ISO processes and procedures.
• To undertake special projects as required.
• Travel within South Africa and into Africa is a critical requirement of this role

The ideal candidate for this role will have:

• Matric or SAQA accredited equivalent qualification (Essential)
• Audit and/or tertiary qualification required (NQF 7 equivalent) (Essential)
• Data Analytics qualification/experience (Advantageous)
• SAATCA Auditor Registration (Advantageous)
• Valid drivers’ licence (Essential)
• Minimum of 8 years in auditing various ISO standards.
• Data analytics (Advantageous)
• Telecommunication experience (Advantageous)

Job Knowledge:

• Auditing of various ISO standards (ISO 9001, 14001, 45001, 50001, etc.).
• Experience in the certification process to maintain ISO standards.
• Detailed knowledge of the South African
• Legislative Framework, e.g., health and safety law, environmental law, protection of personal information act, consumer protection act, etc.
• General governance knowledge and King IV Code of Corporate Governance familiarity.
• Proficient in Word, Excel, and PowerPoint.
• A track record of making complex business decisions with authority, even in times of ambiguity, considering the potential long-term risks and implications.
• Experience in telecommunications and/or financial services would be advantageous.

Job Related Skill:

• Analytical mind, high level of attention to detail
• High integrity and highly ethical.
• Articulate, strong communication skills (written/verbal).
• Interpersonal skills.
• Able to act autonomously when required, or in teams.
• Assertive and self-assured.
• Innovative.
• Self – starter.
• Systematic and analytical.
• Excellent listening skills.
• Administratively strong.
• Presenting and Communicating Information. 
• Relating and Networking. 
• Applying Expertise and Technology. 
• Learning and Researching. 
• French/Portuguese would be advantageous.

go to method of application »

Your responsibilities will include:

• To provide telephonic support to Trade Partners and customers on matters relating to the Customer Acquisition process and IT systems.
• To ensure that all the Customer Acquisition service levels are attained through effective customer service, quality, professionalism, and good product knowledge
• To resolve queries from Trade Partners and customers related to credit vetting, transfer of ownership requests, activation, and confirmation failures
• To perform detailed, accurate and relevant assessment of all credit vetting requests escalated for manual assessment, in according with company policy and guidelines
• To resolve escalated queries through the correct channels as specified in the agreed Policies and Procedures
• To provide Trade Partners and customers with detailed explanations of the outcome and status of their requests.
• Process manual customer credit applications with the intention of improving the company’s overall market share whilst maintaining an acceptable level of bad debt.
• To perform effective confirmation, verification and validation of customer information and contractual information prior to the activation of post-paid services onto the Vodacom billing system.
• To accurately and timely process requests for the transfer of ownership of subscriber services on Vodacom’s billing system.

The ideal candidate for this role will have:

• A minimum of 2 years relevant experience including
• 1 year in a call centre environment (preferably financial
• services / credit orientated) essential.
• Grade 12 essential
• A credit related Diploma desired

Job Knowledge:

• Credit vetting process and decision-making knowledge.
• Customer verification, validation, and confirmation.
• Customer creation and subscriber activations process.
• Transfer of ownership processes.
• Microsoft Office Applications.
• Data Capturing.
• Call Centre Knowledge.
• Knowledge of and experience in the use of Vodacom’s billing system – desirable.

Job Related Skills:

• Good persuasion skills.
• Ability to deal effectively with irate customers.
• Good oral communication skills
• Customer focused.
• Interpersonal skills.
• Good communication skills.
• Good problem solving skills.
• Quality awareness.
• Ability to work under pressure.
• Good listening skills.
• Good time Management.

Behaviour:

• High level of professionalism.
• Passion for customer service.
• Enthusiastic and well spoken.
• Able to apply policies consistently in overall decision making.
• Ability to remain calm and professional during contentious engagement.
• Ability to work under pressure.
• Ability to work towards and deliver key KPI and Service Level requirements.
• Ability to seamlessly adjust to and incorporate strategic / operational changes

go to method of application »

Your responsibilities will include:

Financial Planning

• Support the technology functions in compiling the DB and rolling monthly forecasts.
• Support the technology functions to ensure strategic and operational objectives and initiatives are fairly reflected in the financial plans
• Work closely with technology functions and central financial planning to ensure that business follows the proper planning process, deliverables are achieved, and proper accounting is applied.
• Support central FP&A to ensure overall plan for the business is consistent at company level
• Support the technology functions in identifying best way to allocate resources in order to maximise value generation and cost efficiency.

Target Management and control;

• Assure synchronisation of technology functional plans with the Long Range plan (LRP) and Annual Budget/Forecasts
• Deliver consolidated technology LRP and the Annual Budget/Forecast after identifying risks and opportunities and explain underlying assumptions and business models – supporting the delivery of the budget targets.
• Align the Decision support and Business case results to targets and forecast plans.
• Review/monitor and report on senior management performance targets to deliver business success
• Opex targets.
• Target Return on Investment (achieved on capex investment decisions and overall ROCI)
• Identifying potential issues and carrying out analysis to validate/mitigate.
• Supporting departments to identify, analyse, validate and implement remedy actions
• Input to central FP&A on technology planning

Management Reporting;

• Accountable for delivering consolidated financial information to the relevant stakeholders (FD, Technology Finance ME and Technology Director).
• Maintain and enhance financial reporting framework for consolidated financial information.
• Provide / integrate insightful management information from technology functions.
• Performance tracking of strategic Technology objectives and initiatives.
• Monthly financial commentary and analysis.
• Monitoring business unit performance against targets.
• Identifying potential issues and carrying out analysis to validate.
• Supporting departments to identify, analyse, validate and implement remedy actions based on trends and variances.
• Management reporting for Exco and board.
• Monthly standard Management reporting.

Business Intelligence;

• Facilitate / Provide insightful management information with strong focus on anticipating and managing monthly/quarterly results, and on management actions.

Operational Support and control;

• Analysis of operational expenditure
• Support technology domain heads on budget management where required. (Specifically on strategic technology projects and other focus areas).

Key Stakeholder Support;

• In addition to primarily supporting the main stakeholders (Tech Finance ME, Technology Director) provide support to a wide range of internal customers.

Executive and board reporting;

• Prepare financial analysis and commentary
• CAPEX and OPEX analysis and commentary
• Trend and variance analysis
• Actionable insight and recommendations
• Insightful management information with a strong focus on division’s key targets and expected future results

Monthly operational reporting

• Work alongside technology Strategy and other Functions to maintain and enhance monthly operational reporting to the executive management team, providing insightful information incorporating:
• Performance tracking of business unit objectives and initiatives
• Key financial performance for each of the technology functions.
• Key operational KPI / metrics.

Financial planning

• Support Finance and Technology teams in the financial planning processes to deliver challenging and achievable financial plans:
• Preparation of the Long Range Plan (LRP)
• Preparation of the one year detailed budget
• Preparation of the financial plan reviews (three review cycles per annum)
• Measure performance against LRP, annual budget and forecasts
• Manage interface with central FP&A.

Operating expense control;

• Support technology domain leads in maintaining an effective operational control environment over expenditure, identifying weaknesses and developing solutions
• Set up standard benchmarking and cost tracking across all functions – leverage information to compare performance and identify areas to focus on efficiencies.
• Analysis and reporting of operating expenses per category across all technology functions.
• Recommendations to management teams on where focus is required.
• Manage interface with group FP&A.
• Establish governance framework and ensure this is adhered to - specifically with respect to strategic projects where contractual obligations need to be met.

Qualification and experience;

• BCom Accounting / Finance
• CA (SA) with technology experience.
• MBA with finance experience advantageous
• Minimum of 10 years’ experience in a technology finance role with reporting and FP&A experience (Essential)
• Thorough understanding of Telecommunications / technology company operating model and financial management requirements (Essential)
• Proven team leadership / management experience.

Technical / Professional Expertise;

• Strong Technology Management Finance experience
• Proven track record of managing key relationships with multiple stakeholders to ensure all deliverables and issues are proactively raised and addressed
• Exposure to working with Senior Management teams and a proven ability to influence and build relationships at a senior level across different territories
• Good understanding of multiple financial disciplines, including overall reporting, accounting and budgeting processes
• Able to play a leading role in reporting financial results to interested parties
• Has the experience to identify key improvements to the reporting process
• Strong organisational and project management skills
• Seasoned experience gained in finance in large, multi-national organization
• Analysis & Interpretation
• Business Planning
• Performance Monitoring
• Accounts Processes
• Risk Assessment & Controls
• Advanced skills in Excel, Word and PowerPoint
• Advanced levels of experience in financial and business analysis
• Experience in strategic financial planning
• Experience in leading teams

go to method of application »

Your responsibilities will include:

• Influence strategic decision making in regards to local people plans to support the achievement of the business strategy
• Input to functional people plan that is fully aligned to Vodacom strategy
• Act as strategic sparring partner, ensures strong relations are fostered with business leadership and management teams, and acts as the gatekeeper between the business function and HR/COEs 
• Influence senior stakeholders and provides support in transformation projects to improve organisation, team and individual effectiveness;
• Lead the delivery of the HR calendar, people strategy and HR generalist services to the business function.  E.g. Annual Reward Review (ARR), PD reviews and talent management, LD initiatives, Resourcing, headcount planning and International mobility;
• Demonstrate strong communication skills, influences senior leaders and people managers to ensure they are equipped to drive employee engagement and Vodafone behaviours and new ways of working;
• Deliver a pipeline of diverse future leaders and accelerate high potential development in functional business areas
• Identify and deliver leadership team effectiveness solutions 
• Work with L&D to build critical functional capabilities to enable the business areas to deliver against their plans 
• Focus the business areas on the Vodacom Strategy and help people to recognise their part in drive performance 
• Build a high ‘support & challenge’ relationship with SLT members   

The ideal candidate for this role will have:

• A relevant 3yr degree/diploma (e.g Human Resources, Personnel Management, Industrial Psychology, Business Management, etc,) - essential – 
• A post-graduate qualification (executive development) will be advantageous 
• At least 8 to 10 years' management experience in Human Resources with no less than 5 years HRBP exposure, operating at executive level, with full competence in all areas of the HR value chain preferably gained in a private sector environment - essential as well as proven experience in the management of a Human Resources section/division 

Core competencies, knowledge, and experience:

• A robust understanding of business needs, identifies and prioritises stakeholders, builds sustainable relationships to drive increased business performance and best value outcomes.
• Drives diversity and inclusion through design and delivery of best practice interventions. Champions belonging for all of our employees by building energy and engagement.            
• Governs and analyses our organisational sizing. Understands the methodology of organisation sizing and can manage headcount to support effective business planning and management
• Creates methodology and approach to develop successful teams from Exco to first level leader
• Uses the most appropriate searching methods and in-depth assessment techniques in order to attract the best candidates and secure the best talent.

go to method of application »

Your responsibilities will include

Sports Portfolio Strategy;

• Work together with 3rd party partners to Build, manage & maintain a variety of Sports portals and apps offered by Vodacom to its customers
• Run initiatives to improve service onboarding, revenue growth and service engagement
• Perform the role of Agile product owner of relevant sports services  
• Ensure the sports portfolio’s compliance with Vodacom’s required privacy, security & risk standards 

Customer Experience;

• Researching and understanding the evolving trends, benchmarks and developments in the digital sports space 
• Understand customer expectations across the Living Standards Measure (LSM) spectrum 
• Be Vodacom’s subject matter expert on various aspects of digital sports distribution & accessibility  in the market

Internal Stakeholder Management;

• Build close internal relationships within Digital Services and with CBU, EBU, Support and other teams to ensure achievement of KPI’s
• Work with the Vodacom Segment marketing teams to develop effective GTM (Go-to-market) strategies 

External Stakeholder Management;

• Drive innovation and strategy execution together with third party service providers 
• Identify & pursue key partnership opportunities within the market 

Technical / Professional Qualifications:

• Minimum of an Bachelor’s Degree in business, operations, finance or marketing areas (essential)
• 5+ years’ experience with Digital Service and Digital product or account management (essential)
• Product Development skills (essential)
• Project management experience (advantageous)
• Technical experience, such as software development (advantageous)

Core competencies, knowledge, and experience:

• Market knowledge around digital sports offerings 
• Strong background in Product Management and Product Ownership  
• Experience in Agile delivery techniques such as SAFE, KANBAN or SCRUM 
• Innovation focused and Problem solver
• Communication and negotiation skills

go to method of application »

Your responsibilities will include:

• Institutionalize and manage legal, policy and where applicable voluntary standards compliance in Vodacom organizations;
• Implementation of effective systems and processes to ensure compliance with all laws and regulations, policies, rules, and codes and industry standards;
• Maintenance and monitoring of  the legal and policy universes for Vodacom and its subsidiary companies;
• Assist in the development and implementation of legal and policy compliance management standards and procedures;
• Stay up to date with developments in the legal and regulatory and governance environment and keep abreast of new policies and legislation as well as changes to existing legislation;
• Conduct compliance risk assessments and develop compliance risk management strategies;
• Provide training and advice on compliance related matters;
• Monitor, review and enforce compliance with laws and regulations, policies, rules and codes and industry standards; 
• Monitor, review and enforce compliance with all Vodacom Group policies including but not limited to Sanctions and Trade Controls and Anti bribery and Corruption  
• Liaise with applicable stakeholders to ensure an integrated approach to legal and policy compliance management;
• Preparation of reports to various audit, risk and compliance committees

Job Qualifications and Experience: 

• Matric or SAQA accredited equivalent qualification (Essential)
• Legal degree or NQF 7 equivalent (Essential)
• Certificate in Compliance Management (Advantageous)
• Higher relevant SA law degree (Advantageous)
• At least 5 years of relevant compliance management experience (Essential)
• Telecommunication experience (Advantageous)
• MS Suite (Word; PPT, Excel etc)

Job Attributes; 

• Presenting and Communicating Information 
• Writing and Reporting 
• Analysing 
• Relating and Networking 
• Deciding and initiating Action 
• Applying Expertise and Technology 
• Learning and Researching 
• Planning and Organizing

Job Knowledge:

• Above average knowledge of all aspects of general compliance 
• Knowledge of OECD, FCPA, UK BA and AML legislations
• Knowledge of Sanctions and Export Control regimes/legislation 
• In-depth knowledge of the South African Legislative System 
• Knowledge of King 3 Code of Corporate Governance, Generally Accepted Compliance Practice  and familiarity with general principles of good governance 
• Compliance management

Job Related Skill; 

• Integrity
• Good judgment
• Independent thinker
• Good communicator
• Systematic and analytical
• Decisive 
• Good inter-personal skills
• Assertive

go to method of application »

Your responsibilities will include:

Portfolio Management;

• To perform business analysis by assessing user requirements in terms of feasibility, impact and cost, thereby compiling accurate URS / FDS documents and ensuring stakeholder approval
• Supports the business in the formulation of an initiative by determining problems and identifying business needs to ensure that the business needs are aligned to the business strategic and tactical goals
• Facilitate requirements gathering through interview, requirements workshops, etc.
• Maintain a steady backlog of requirements that are ready to go Program Incremental Planning
• Support the day-to-day needs of Scrum teams in understanding customer and business requirements
• Identify the risks related to changes in requirements, determine the impact those risks may have on the ability to deliver benefits, and recommends actions to mitigate risks where possible
• To ensure effective communication and liaison with all stakeholders
• To ensure that deliverables developed meet the business requirements and quality standards.
• To provide technical input into the system definition and design document
• To ensure that projects are delivered according to requirements, specified designs and that the technical and business teams are aligned around the same objectives and deliverables
• To research, define and maintain industry best practices within the Online & Transformation Division with respect to the above and other delivery processes
• To maintain, re-evaluate, optimise or automate existing business processes
• To create reports and feedback to executive and line management To perform quality assurance across business analysis documentation, vendor documentation, proposals, technical designs, test documentation and operational handover documentation
• To ensure that all relevant test cases for a specific software release are completed in accordance with the defined rollout plan in terms of timing
• To provide support within the system development life cycle of a project / initiative that could vary from providing subject-matter expertise; testing resources; post-deployment support; and/or being business/technical liaisons
• To investigate current industry trends and standards in terms of technologies deployed and incorporate this into the business requirements

Relationship Management;

• Build strong relationships with key stakeholders to achieve reduction in impairment charge for Collections while maintaining strong client relations
• Engage stakeholders on a regular basis to address and resolve all operational issues 
• Action all adhoc requests received from all Infinity Debt Collections Agencies and other business partners

Process Management;

• Document all business processes related to the execution the collections strategy 
• Review all documentation at required intervals as set by the Business Unit Head

Compliance and control

• Adherence to the relevant policies, laws and regulations; Report breaches in relevant Policies
• Ensure that all compliance requirements are met, i.e., SARB Regulations, Internal Audit, External Audit, Key control questionnaires, Certifications, Statutory reporting and disclosures.

The ideal candidate for this role will have:

• Matric
• 3-year diploma/degree, (IT / Business / engineering) (essential)
• Certification of Competency in Business Analysis (CCBA) (desirable)
• Certified Business Analysis Professional (CBAP) (desirable)
• 3+ years related Credit and Collections experience
• Ability to work within a team to achieve goals
• Undertaking or a desire to undertake further education to progress career.

Preferred;

• Telecoms industry experience would be advantageous.
• 2 - 3 years Business Analysis experience (essential)
• 2 - 3 years testing experience (desirable)
• 2 - 3 years Project Management experience (desirable)
• At least 2 years telecommunications industry experience (desirable)
• At least 3 years relevant technical experience within an IT environment, surrounding multi-tier computer systems, operating systems, networking, hardware, and application software (desirable)