Career Opportunities at Standard Bank Group

JOB DESCRIPTION

We are recruiting for Universal Bankers in Johannesburg to engage customers and take demand via Voice Branch Contact Centre; for any banking matters ranging from product questions to customer account activities (opening accounts, statements, debit order information, etc.).  Form an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (i.e. FAIS and NCA) parameters.

• Engages with customers to understand what matters to the customer, uses data to support the needs analysis process and deliver against those demands.
• Identify demand generation opportunities while conversing with customers and proactively upsell/cross-sell products.
• Drives customer service excellence to add value and contribute to the overall profitability of the branch.
• Participates in specific campaigns and marketing activities as required.
• Proactively promotes the use of multiple channels to customers including mobile banking, internet banking and other non-physical branch channels.
• Understands the risks associated with the customer demand and adheres to all risk and compliance requirements when executing on demand.
• Manages the risks associated with new accounts and mandates by adhering to risk and compliance requirements.
• Collaborates with the team and adopts new methods within the work.

QUALIFICATIONS

• Matric coupled with a completed FAIS qualification (at least NQF Level 5)
• RE 5 - advantageous
• 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
• 1 year experience in sales

ADDITIONAL INFORMATION

Behavioural Competencies:

• Providing Insights
• Adopting Practical Approaches
• Developing Expertise
• Documenting Facts
• Convincing People

Technical Competencies:

• Telephone Sales
• Risk Identification
• Call Reporting
• Telephone Caller Handling
• Electronic Communications & Devices

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JOB DESCRIPTION

To apply computer science theories, principals to create, refactor moderate to complex programs/scripts, integration software services. To design complex specifications, code, test, debug, enhance programs within the Continuous delivery pipelines and provide support, maintenance of systems, programmes. To execute software developer responsibilities according to Engineer practice, standards, frameworks, roadmaps and the architects application standards. Participate in reviews of colleagues' work.

QUALIFICATIONS

• First Degree in BSc Comp Science or B.Com Informatics
• SAP Certification
• SAP Banking skillset
•  5-7 Years SAP ABAP Developer experience and must currently be developing in ABAP
•  8-10 Years proven experience in modern engineering practices such as DevOps and Agile

ADDITIONAL INFORMATION

Behavioural Competencies:

• Adopting Practical Approaches
• Developing Expertise
• Examining Information
• Documenting Facts
• Interpreting Data

Technical Competencies:

• Design Patterns
• Write Code
• Agile Development
• Infrastructure as Code (IaC)
• DEVOPS

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JOB DESCRIPTION

• The role of Risk Appetite and Portfolio Management is to develop and lead the analysis and reporting of credit risk within BCC.
• Production, distribution, and rationalization of reports to key committees
• Engage and use analytics to further add insights into the key drivers of the portfolio performance in comparison to Risk Appetite.
• Monitor and assess the risks that are inherent within the portfolio of assets across the Credit division.
• Provide senior management and country with a constructive and holistic view of risk within the portfolio so as to assist management in the effective understanding and mitigation of risk and achieve the department’s strategic goals and objectives on parameter changes.

QUALIFICATIONS

Minimum Qualification

• Bachelor’s degree (3 years) with honors ideally  in the following discipline
• (Finance, Economics, Econometrics, Quantitative Analysis, Mathematics or Statistics); a post graduate degree would be a plus

Experience Required

• 3-7 years’ experience as a Portfolio Manager/Analyst or related data analytical role

ADDITIONAL INFORMATION

CORE PERSONAL COMPENTENCIES

• Strong analytical, problem solving and conceptual thinking skills essential
• Apply statistical and mathematical models and methodology
• Explain complex statistical information
• Good planning and organizational skills
• Must be a team player with a positive attitude

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JOB DESCRIPTION

To deliver business unit marketing and communications through the coordination of the various project plan elements within the broader marketing and communucations scope (e.g., agency briefings, scheduling of comms, surveys, data collection, etc.) for specific business units (e.g., Retail Enablement within RBB) within the broader allocated portfolio (e.g., Retail and Business Banking, embedded Corporate Functions, Card, VAF, etc.).

QUALIFICATIONS

Degree: Field of study: Communication.

Diploma in Marketing.

• 3-4 Years experience  in communication and content development in a service industry.  Experience in stakeholder management.  Experience in translation of business requirements into actionable communication plans.
• Experience in dealing with external agencies.  Understands the SBSA employee brand.  Project management experience.

ADDITIONAL INFORMATION

• Provides input into the internal communication strategy for allocated portfolio in alignment with the broader CHNW SA Internal Communication strategy and business requirements.
• Embeds the Employee Brand through every marketing and communication activity in order to improve employee engagement and to promote Standard Bank as the employee brand of choice.
• Delivers effective internal marketing programmes that build renewed love for the Standard Bank brand and that promotes usage of Standard Bank products by employees.
• Communicates the internal communications strategy and plan to internal stakeholders and external agency stakeholders.
• Provides marketing input in the development of business unit strategies, plans and objectives.
• Provides input into the broader CHNW SA internal communication strategy.
• Actively researches and keeps up to date on digital and direct trends and recommends new ways in which internal communications may be used in the business.
• Participates in the review of new technologies and keeps the business at the forefront of developments in internal communications.
• Contributes to innovation by partnering with all parts of the business such as IT, innovation capability, and Group internal communications

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JOB DESCRIPTION

Drive the conceptualization and implementation of strategically aligned digital and interactive marketing campaigns and web and mobile properties for relevant portfolio or business unit. Working with marketing teams and digital teams to ensure that digital campaigns and digital properties are used to effectively deliver against the Business and Brand strategies, generate customer engagement and are driven by data and insights. Driving best practice and thought leadership within your area of specialisation.

QUALIFICATIONS

• Degree in Digital Marketing or equivalent Digital Marketing qualification.
• Certificate Diploma in Digital Marketing 
• Minimum 5 years experience in Digital Marketing 

ADDITIONAL INFORMATION

• Develop integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the Marketing Managers, Group Digital Marketing, Social media teams, agencies and our studio to drive a consumer focused solution.
• Work closely with the Group and other country/Business Unit Digital Marketing teams, Marketing Managers, Social Media teams, agencies and our studio to ensure that the appropriate structures, systems, processes and solutions are developed in order to meet the business needs.
• Develop and implement strategies to increase online traffic to Standard Bank websites and digital platforms and social media platforms aligned with business objectives.
• Develop integrated digital and social media marketing strategies (including social, mobile, email and web) for the country/Business Unit, working closely with the Marketing Managers, Group Digital Marketing, Social media teams, agencies and our studio 
• Work closely with the Group and other country/Business Unit Digital Marketing teams, Marketing Managers, Social Media teams, agencies and our studio to ensure that the appropriate structures, systems, processes and solutions are developed in order to meet the business needs.
• Develop and implement strategies to increase online traffic to Standard Bank websites and digital platforms and social media platforms aligned with business objectives.
• Ensure effective implementation of digital marketing campaigns for the brand and products and services by providing campaign strategy, planning and measurement factoring in business goals and strategies.
• Accountable for setting budgets and setting KPI’s for all initiatives, optimizing and managing overall budgets and media spend for portfolio.
• Develop and implement measurement processes, creating appropriate dashboards for monitoring performance and extracting insights.
• Develop an in-depth understanding of the business and brand strategies, plans and objectives with thorough consideration of local and segment dynamics and nuances.
• Develop an in-depth understanding of the digital user experience design processes and customer experience strategies ensuring that digital activities support, enhance and/or influence them where appropriate.
• Participate and be integral to the overall marketing and communications

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JOB DESCRIPTION

To provide operational Integration technical support, working as part of a team to support the production and non-production areas within the IT environment.  
Focus on technical support for multiple integration systems  in the STD Bank landscape.

QUALIFICATIONS

• IT related degree or diploma
• Certifications in one or more of the following; IBM Data Power, IBM Message Broker, Cloud Pak For Integration, API Connect
• MCSE and Cloud Certification
• 5-7 Years experience in the support of multiple integration systems

ADDITIONAL INFORMATION

Behavioural Competencies:

• Team Work
• Making Decisions
• Following Procedures
• Coping with Pressure
• Interpreting Data

Technical Competencies:

• Application Knowledge for Support
• Emerging technology monitoring
• Change Management

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JOB DESCRIPTION

To scope, plan, design and deliver end to end solutions against required standards and timelines. To oversee and participate in technical solutions delivery, interpreting business requirements, defining technical tasks, engineer quality software, performing end to end testing and supporting and troubleshooting technical questions, software and database issues. To lead, manage and mentor Software-; Quality Engineers across identified delivery teams to build and improve Engineering capability.

QUALIFICATIONS

Minimum Qualifications

• Degree in Information Technology

Experience Required

• 8-10 years - Broad experience in translating business and functional requirements into technical specifications and developing the programming code to create the solutions.
• 5-7 years - Proven ability to work effectively as both a team leader and as a member of a small team of technical staff working in an agile development environment. Track record in capability and competency building and coaching of staff is required.
• Minimum 1-2 years' experience as a manager running a portfolio of 10+ technical experts

ADDITIONAL INFORMATION

Behavioural Competencies:

• Adopting Practical Approaches
• Developing Expertise
• Examining Information
• Documenting Facts
• Interpreting Data

Technical Competencies:

• IT Applications
• Agile Development
• Producing Output
• Managing Tasks
• Code Review

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JOB DESCRIPTION

• To manage and coordinate the Home Loans Legal portfolio through profiling, reviewing, investigating, reporting matters and escalating high risk defenses and allegations.
• To ensure that all identified risk in the legal and collecting process are efficiently and effectively handled.

The business is looking to fill 2X positions 

QUALIFICATIONS

Minimum Qualifications

• Diploma legal
• Certificate legal

Experience Required

• 3-4 years
• Extensive experience in a legal environment, financial institution and or Collection Department, actively engaged in profiling, investigation, reviewing and building reports on litigation matters.

ADDITIONAL INFORMATION

Behavioural Competencies

• Exploring Possibilities
• Providing Insights
• Examining Information
• Documenting Facts
• Interpreting Data

Technical Competencies

• Written Communication
• Promote Good Governance, Risk & Control
• Email Monitoring
• Business Acumen (Audit)
• Customer Understanding (Business Banking)