Career Opportunities at Standard Bank Group

JOB DESCRIPTION

To take demand from walk-in customers for any cash related matters (e.g. teller, ATM, Moneygram) whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric
• National Certificate in Banking (NQF5) would be advantageous

Experience 

• 1-2 years previous banking experience, understanding the bank's laid-down policies and procedures related to telling / frontline support; bulk cash and ATMs.
• Familiar with the legal aspects regarding cash handling.
• Knowledge of the functions of other departments within the branch
• Retail experience

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Examining Information

Technical Competencies

• Banking Process & Procedures
• Application & Submission Verification (Business Banking)
• Customer Acceptance & Review (Consumer Banking)
• Customer Understanding ( Consumer Banking)
• Product Knowledge (Consumer Banking)

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JOB DESCRIPTION

To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric

Experience 

• Personal and Business Banking
• Sales and Service
• 1-2 years Branch banking experience, exposure to enquiries and query management.

ADDITIONAL INFORMATION

Behavioural Competencies

• Documenting Facts
• Interpreting Data
• Interacting with People
• Showing Composure
• Thinking Positively

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Product Knowledge (Consumer Banking)
• Customer Reception and Channelling
• Producing Output

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JOB DESCRIPTION

To be the SME for Branch, Private and Business Client's scheduling and is accountable for the execution of the provincial workforce tactical and operational plans. To oversee the end-to-end provincial Workforce Management (WFM) and ensures service level agreements are met as well as provide consulting and analysis services to the relevant PORs for planning of future resource requirements. To ensure adherence to the various staffing contracts that have been entered into by the bank.

QUALIFICATIONS

Minimum QualificationsType of Qualification: First Degree

Field of Study: Business Commerce

Experience Required
Client Coverage
Client Coverage
Experience Required: 3-4 years
Experience in CHNW including service and operational roles at management levels.

ADDITIONAL INFORMATION

Competencies:

• Exploring Possibilities
• Providing Insights
• Convincing People
• Articulating Information
• Making Decisions
• Resolving Conflict
• Conveying Self-Confidence
• Embracing Change
• Team Working
• Taking Action
• Workspace Management
• Workflow Management
• Workforce Planning
• Risk/ Reward Thinking
• Risk Identification
• Producing Output
• Managing Tasks
• Workforce Data Analysis
• Workforce Insights

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JOB DESCRIPTION

To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters.

QUALIFICATIONS

Minimum Qualification 

• Secondary/High school/A levels/Matric
• NQF5 Relevant FAIS qualification and experience.

Experience Required

• 1-2 years
• If no FAIS experience, would then need to operate under supervision.
• Previous experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

go to method of application »

JOB DESCRIPTION

To provide a proficient reception function in support of the Branch team. To identify the customer's needs, record, monitor and facilitate the intermediate between the customer and the sales consultant team and to maintain a high level of integrity and ethical standards.

QUALIFICATIONS

Minimum Qualifications

• Secondary/High school/A levels/Matric

Experience 

• Personal and Business Banking
• Sales and Service
• 1-2 years Branch banking experience, exposure to enquiries and query management.

ADDITIONAL INFORMATION

Behavioural Competencies

• Documenting Facts
• Interpreting Data
• Interacting with People
• Showing Composure
• Thinking Positively

Technical Competencies

• Banking Process & Procedures
• Client Servicing
• Product Knowledge (Consumer Banking)
• Customer Reception and Channelling