Career Opportunities at MWEB

Description
Main Purpose of the Job:

• The Billing & Client Services Department currently has a vacancy for a Client Services Administrator who will assist with the monthly billing processes - with the focus on completeness of billing. 

Job Output:

•  Investigating and resolving discrepancies between customer billing and 3rd party billing
• Support Management with financial controls
•  Accurately recording, updating and changing customer information on MWEB systems and applications (Completeness of Billing)
•  Reconciliation of accounts
•  Dealing with 3rd party party suspensions and cancellations
•  Any other billing and admin ad hoc functions 

Skills and Competencies:

•  Pro-active and committed
• Attention to detail
• Excellent organisational skills
• Strong administration skills are essential
•  Must be confident and fast-paced
• Must have excellent numerical skills
•  Must be able to think on his/her feet
• Be willing to get involved in other areas of business when required
• Ability to work independently and meet tight deadlines

Requirements
Qualifications: 

•  Matric
•  Computer Literate (MS Excel/MS Word and MS Outlook)
•  Basic accounting knowledge would be advantageous

Experience:

•  3+ years billing or accounting experience
• Administration experience is a highly recommended

go to method of application »

Description
Main Purpose of the Job:

• The Billing & Client Services Department currently has a vacancy for an Ignite Support Agent who will be responsible for providing support to all Ignite Resellers with the purpose of information sharing, accurate and timeous processing, escalation and resolving of support related queries whilst ensuring and maintaining quality and cost effectiveness.

Job Output:

•  Responsible for Reseller interactions that result in escalating support queries within scope of Reseller products
•  Liaise with other divisions and 3rd parties to effectively resolve customer queries
•  Basic troubleshooting to identify common resolutions or escalations to the correct division or 3rd party
•  Alerting the business of potential outages, system failures or new issues affecting our reseller’s customers
•  Effectively resolve client queries
•  Understand the requirements of the customer
•  Accurately recording, updating and changing customer information on business systems
•  Ad Hoc functions

Skills and Competencies:

• Excellent written/verbal communication skills
• Deliver fast, professional support
• MWEB Product Knowledge
• Customer Service focused
• Assertiveness
• Tact and ability to negotiate
• Listening and questioning skills
• Strong administration skills are essential
• Troubleshooting skills
• Team orientation
• Objection handling
• Able to respond dynamically to change
• Attention to detail
• Numerical skill

Requirements
Qualifications: 

•  Matric
•  Computer Literate (MS Excel/MS Word and MS Outlook)
•  Basic accounting knowledge would be advantageous

Experience:

•  3-5 years Customer Service experience in a customer telephonic support environment
•  Experience in a Customer Contact Centre with regards to accounts and billing
•  Administration experience is a highly recommended

go to method of application »

Description
Main Purpose of the Job:

• The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support.

Job Output:

• Provide administrative support to the Sales Contact Centre Team, to meet minimum performance deliverables.
•  Assist in the distribution, correlation and management of applications, emails and tickets in relation to the Sales Management process
•  Manage administrative processes with regards to hardware distribution to Mweb clients
•  Conduct outbound calls to follow up with customers and also taking inbound sales calls when necessary
•  Maintain relationships with external customers who form part of the administrative function and meet Service Level Agreements with them. (SLAs).
•  Produce reports and feedback to the Call Centre and management team
•  Analyse and feedback on Sales Admin statistics. Assist with customer escalations and resolutions.

Skills and Competencies:

•  Good time management skills
•  Sales orientation
•  Team Player
•  Meticulous attention to detail
•  Pro-activity and initiative
•  Judgment/Problem Solving skills
•  Excellent customer service orientation
•  Good Communication and interpersonal skills
•  Able to meet deadlines
•  Excellent telephonic etiquette

Requirements
Qualifications

•  Fluent in English. 
•  Matric

Experience:

•  Minimum 2 -years administration in a call centre environment and/or call centre experience essential
•  Working knowledge of sales back end processes a must
•  Knowledge of the ISP industry and products advantageous
•  Knowledge of MS Office
•  Database and capturing experience preferred
•  Customer service experience

go to method of application »

Description
Main Purpose of the Job:

• The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products.

Job Output:

•  Achieve sales targets and objectives through Inbound and Outbound sales initiatives
•  Acquire new customers through making Outbound calls, handling Inbound calls and converting it to sales
•  Up-selling existing customers to a variety of Broadband solutions and/or a combination of various products and services offered by MWEB
•  Providing exceptional service and product knowledge on a variety of MWEB Connect products
•  Ensure efficiency with regards to telephony productivity
•  Ensure that quality assurance is maintained
•  Ensure all relevant documentation is compiled and completed accurately
•  Ensure that resolution of customer queries are dealt with in relation to the sales process
•  Keep abreast with the latest technology and packages on offer via. Training

Skills and Competencies:

•  Ability to manage daily, weekly, monthly and yearly targets non-negotiable
•  Good telephone etiquette
•  Good time management skills
•  Sales orientation
•  Team Player
•  Attention to detail

Requirements
Qualifications

•  Fluent in English
•  Matric

Experience:

•  Proven Inbound and or Outbound and cold calling sales track record essential
•  A minimum of 1-year outbound sales experience
•  Knowledge of the ISP industry and products desirable
•  Customer service experience
•  Experience in cellular industry preferable