Career Opportunities at Discovery Limited

Key Purpose

Marketing of the Discovery Funeral policies, through strategic opportunity identification and relationship building and to provide financial advice to existing and prospective clients.

Areas of responsibility may include but not limited to

• Attend all meetings, seminars, training, and launches offered by Discovery Life and/or the Discovery Group.
• Identify and market appropriate funeral policies.
• Provide financial advice relating to funeral products to existing and prospective clients.
• Follow-up and follow-through to conclusion on all unpaid premiums to ensure business is retained.

Personal Attributes and Skills

• Strategic thinking
• Persuading and influencing
• Resilience and tenacity
• Sales and target driven
• Exceptional communication skills
• Opportunity and solution orientated
• Independent and highly adaptable to change

Education and Experience

• National Senior Certificate (Matric/Grade 12)
• Minimum 2 years Funeral sales experience
• Minimum 3 years within the Financial Services industry
• Industry related NQF 5 - 120 credits (Advantageous)
• RE accreditation (Advantageous) 

Location

• Sandton
• Pretoria
• Vereeniging
• Bloemfontein
• Cape Town
• Klerksdorp
• Gqeberha
• Pietermaritzburg
• Durban
• Vaal

go to method of application »

About DFCR KZN

DFCR KZN are inspired by the difference we make in the lives of our clients, being there for them when they need it most. We are looking for suitably experienced financial advisers who share our passion for service excellence to join our team & to build a career as a financial planner with Discovery.

The individual will be responsible for growing a client base and will market all products across the entire Discovery group – Discovery Life, Discovery Invest, Discovery Health, Discovery Insure, Discovery Business Insurance and Discovery Bank. The DFCR KZN branch offers a variety of culture of people with years of experienced financial advisors and junior advisors however we all strive towards a common goal whilst always encouraging a culture for sharing ideas and supporting one another.

The focus in our branch from the support team is to make it easy for the advisor to get business accepted quickly and also providing you with opportunities to get you Infront of your clients.  The DFCR KZN team has been incredible successful over the years and currently has Top ranked advisers in Discovery.

Personal Attributes and skills:

• Strong Customer focus
• Networking skills
• Able to work autonomously.
• Strong Planning and organisational skills

Experience Required:

• NQF 5 industry recognized qualification (minimum of 120 credits)
• RE 5 (preferrable but not essential)
• No previous financial planning experience necessary but will be beneficial.

Important Information about the Role:

• Own vehicle essential
• Full product training & financial planning training offered.
• Ongoing support and assistance from business development managers.
• Be willing to be part of a team
• Training allowance offered during first two months.
• Commission only & incentives paid on targets reached.
• Full employee benefits – group life, income protection & pension / provident offered.

go to method of application »

Key Purpose:

Managing the risk relating to in hospital admissions, through the application of clinical and coding knowledge and aligning to protocols, legislation, standard operating procedures (SOP’s), service level agreements (SLA’s) and the member’s benefit structure. The role will apply to working in various settings, predominantly casualty. It is anticipated that the risk purpose will also extend into the general ward and high care/ICU settings as needed.

Coordinating the care of certain patients who are vulnerable to care gaps during transitions particularlyentry into hospital through to the emergency room, and discharge from hospital. The populations most vulnerable to gaps in care during transitions include clinically high risk patients; patients undergoing major surgical procedures; and patients with low socio-economic circumstances.

Please note: The successful applicants will be based at a designated hospital within the applicable region.

Key Outputs

The successful applicant will be responsible for but not limited to the following job functions:

 Assessing the case in relation to the following:

• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
•  Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
•  Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff

• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes
• Onsite perception survey

Personal Attributes:

• Emotional Intelligence - Ability to understand, use, and manage emotions in positive ways to communicate effectively, empathise with others and defuse conflict.
• Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
• Conflict Management - Steps up to conflicts, seeing them as opportunities; reads situations quickly; good at focused listening; can hammer out tough agreements and settle disputes equitably; can find common ground and get cooperation with minimum noise.
• Decision Quality – Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
• Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
• Negotiating - Can negotiate skillfully in tough situations with both internal and external groups; can settle differences with minimum noise; can win concessions without damaging relationships; can be both direct and forceful as well as diplomatic; gains trust quickly of other parties to the negotiations; has a good sense of timing.
• Perseverance - Pursues everything with energy, drive, and a need to finish; seldom gives up before finishing, especially in the face of resistance or setbacks.
• Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse
• Valid SANC Registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

go to method of application »

Key Purpose

The head of people intelligence is in charge of defining the people analytics strategy, providing strategic insights, and the necessary tools to provide business intelligence on people-related matters.

In order to give the board and the business with crucial performance information, this function demands someone who can use big data, analytical insights, and research. This person can also create dashboards and intelligence that emphasise the main indications of HR performance. The Board, HR management, and the CEO of the company can set goals to measure and evaluate the quantifiable contributions of HR.

Areas of responsibility may include but not limited to

• Champions the strategic value of people analytics as a business asset, ensuring it is part of the corporate DNA in the Human Resources domain.
• Develop and drive the people analytics strategy in line with the business strategy and ensure analytics team’s outputs meet the business needs of all key stakeholders,
• Utilizes technology and analytical tools to develop and analyse enterprise-wide people and other cross-functional data as needed.
• Work with business leaders, technology, and data officers in prioritizing activities to drive data strategy and providing value to business.
• Work with Head of People Technology Services on defining a logical data landscape and use of data, identifying quick wins that can gain buy-in from business.
• Ensure analysis and actionable insights meet business objectives, and proactively identify trends, areas of opportunity, and efficiencies across the organisation.
• Designing best practice advanced people analytics delivery methodologies
• Manage a team of analytics and data professionals.
• Champion people analytics with other senior stakeholders across the business
• Maintain and manage relationships with external data consultants and vendors.
• Management of all data sources including implementation of the People Data Warehouse. Creates, maintains, and ensures quality assurance of key human resources data sets, reports, and metrics.
• Perform data manipulation and analytics on large datasets using various statistical tools and techniques.
•  Provides management support to the Human Resource function in the areas of people metrics, reporting, and advanced and predictive analytics.
• Supports the Human Resource leadership team to identify business challenges and use data analysis to help influence changes to the operations, process, or programs.
• Communicates findings to senior management via formal presentations, standard management reporting artifacts on periodic/quarterly/annual basis.
• Serves as the domain expert for human capital analytics.
•  Collaborates with subject matter experts across the HR service areas (learning and development, staffing, talent management, diversity, compliance) to promote data governance and stewardship, and to improve overall strategic and operational performance and insight.
•  Works as the key representative to the external benchmarks and key surveys supporting the HR function.

Problem Solving

• Clearly articulates the key questions / problems to be solved / hypotheses to prove and subsequently drives the required analysis in an efficient and effective way, pushing beyond the obvious 
• Provides quality assurance on data collection and helps identify creative sources of data where required.
• Consistently guarantees reliability of team analyses and conclusions drawn from them.

Communication & presence

• Runs presentations and facilitates discussions effectively, adapting to different audiences and handling difficult situations effectively.
• Supports the team to engage with various stakeholders and manage difficult conversations where necessary. 
• Effectively engages other business stakeholders to get buy-in for team ideas and remove roadblocks.
• Ensures the quality (clarity, succinctness, and accuracy) of all communications, including appropriateness for audience.
• Leads development of complete communications strategies, going beyond presentations and reports where needed.
• Identifies and raises roadblocks timeously, while providing possible solutions to these roadblocks

Content/Technical expertise

• Demonstrated breadth of understanding across multiple content / functional areas
• Uses expertise in technical areas and insights from cross-business discussions to guide projects.

Stakeholder relationships

• Manages relationships with senior "project sponsors" effectively, building long-term relationships with senior level stakeholders that encourage them to seek out special projects when they require support.
• Leads the team in handling complex/political client situations with positive outcomes.

Personal Attributes and Skills

• Customer service orientation, Results orientation, Conflict resolution, Negotiation skills, Time management, Professional communication (written, verbal, presenting and listening), Creativeness, Innovation, Stress management, Assertiveness, Tenacity

Education and Experience

• Bachelor's degree coming from a mathematics or computer science-related subjects, or significant demonstrable experience working with Data. Minimum of 8+ years of data analytics experience in a major services organization, or within a large data environment.
• A technical background in mathematics, statistics, computer science, data analytics or similar
• Proven leadership within Data Science/Advanced Analytics within industry and commerce, with one or more of the following sectors of significant interest: Telecommunications, Marketing, Technology, Financial Services, Retail
• Proven leadership capabilities across multiple functional disciplines. The ability to work on multiple projects and manage conflicting demands.
• Strong communicator with ability to both write and present powerfully, to senior stakeholders.
• Data management experience including traditional ETL knowledge, data quality, data governance etc.
• Reporting/visualisation e.g. PowerBI, Qlikview, etc
• Experience of Organisational deployment of Business Intelligence solutions including people, process, and technology factors
• Experience managing, mentoring, and developing talent.

Advantageous

• Experience using statistical and machine learning techniques e.g. regression, clustering, sampling, neutral network analysis etc.
• Knowledge of advanced analytics and data science tools e.g. SAS, R, ML Azure etc.

go to method of application »

Key Purpose

To effectively and efficiently manage and grow relationships between Discovery CEB and all stakeholders e.g. Brokers as well as servicing department (Admin), Quotes, Accounts, Claims and Underwriting, Franchises, Brokers Consultants and clients e.g. brokers, employers and members. Also to ensure that quality service is delivered to these Stakeholders. To be present in the broker’s office to promote and protect Discovery’s retirement fund business.

Areas of responsibility may include but not limited to

The Service Consultant needs to establish, grow and maintain relationships with CEB clients.
When problems occur, the Service Consultant needs to find the best possible solution to ensure that the problem is solved as efficiently and effectively as possible, aligned to business practices while ensuring that the least amount of damage is done to the relationships of the parties involved.

• Present Installation Package - explain documents, SLA’s as well as roles and responsibilities to broker and employer.
• Present admin changes - explain documents, rate change, issue minutes and processes.
• SC to monitor or communicate progress / feedback or resolution regarding query to client / broker or Franchise.
• SC to arrange meeting or courtesy call to ensure escalation is addressed
• SC to resolve these with the assistance of the relevant team member. 
• SC to regularly visit the broker / client for feedback as agreed per SLA
• Represent the retirement fund business and address all gaps and concerns relating to the business
• To present and review admin reports for broker and trustee meetings
• SC assist broker/Client with web functionality and drive usage
• SC to meet with Franchise to address any queries on their portfolios as and when necessary.
• SC to ensure meetings are arranged with all brokers and employers where applicable during the course of the year
• All meetings must be minuted and saved on the Drive.

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• 3 - 5 years Employee Benefits, Retirement Funds, Umbrella Fund experience – Essential
• NQF level 5 or similar is advantageous
• Relevant Industry Qualifications – Wealth Management, Introduction to Retirement Funds – Advantageous
• MS Office – Advanced Excel Skills, Retirement Fund and Umbrella Fund operations, Accounting, Investments,
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.

go to method of application »

Key purpose
 

• This position is based in the KZN Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Flexicare telesales.

Key Outputs 
The successful individual will be required to perform on, but not limited to the following key outputs:

•   Achieve Sales target
•  Communication to members telephonically via fax and email
•  Attending to general administration
•  Conduct Financial Needs Analysis
•   Achieve quality target
•  Overcome objections
•  Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

•   Target Driven
•  Team Player
•  Goal orientated
•  Self motivated
•  Ability to perform under pressure
•  Adapt to change
•  Persuasiveness
•  Resilience/Tenacity
•  Sound Time Management
•  Self managed
•  Attention to detail
•  Ability to learn quickly and apply knowledge
•  Speak fluently (accent neutral) English/Afrikaans

 Qualification & Experience

•    Matric
•   At least 1year sales experience, preferably in an outbound telesales environment
• Minimum 1 year health product knowledge, Discovery Health Knowledge is an advantage
•   PC literacy, email, word, excel
•  Tertiary qualification an advantage
•  NQF5 and RE5 qualification

go to method of application »

Key Purpose

The key purpose of this role is to administer Group Risk policies, reconciling scheme and reassurance premiums and to handle all queries relating to any of the above with external and internal clients

Areas of responsibility may include but not limited to

• Processing of all daily and monthly transactional activity within agree service levels.
• Process data comparison to prepare reconciliation of premiums to ensure that the client is applying correct rates against internal billing.
• Liaison with both internal and external clients to ensure resolution of client queries (TWT); as per SLA
• Responsible for entire billing process including monitor monthly billing, contributions allocation and sending statements
• Compare bank statement against scheme batch remits to ensure the accurate allocation of payments/premiums to correct schemes.  Issue credit control where necessary.
• Handling of general admin queries

Personal Attributes

• Leading and Supervising
• Planning & Organizing skills
• Working with People - Communication
• Persuading and Influencing
• Adhering to Principles and Values – Self management
• Delivering Results and Meeting Customer Expectations
• Coping with Pressure and Setbacks
• Relating and Networking
• Team work and analytical skills
• Communication
• Problem solving
• Initiative and enterprise
• Learning
• Technology

Education and Experience

• Matric - essential
• MS Office – Proficient in Excel
• Group Life /Risk Insurance experience - an advantage
• Full compliance and legislative universe relating to employee benefits, FAIS and Umbrella Funds.
• 3 - 5 years’ experience within a Group Life Administration environment - an advantage

go to method of application »

Job Purpose

The Bank has a responsibility to comply with all Financial Crime legislation as set out by the different regulatory bodies specifically drafted for Banks. It is the Bank's duty to always maintain compliance with the above legislation across people, processes and systems to ensure we combat Money Laundering and the Financing of Terrorism. Based on the Banks strategic intent to always remain compliant and to combat Financial Crime, the Bank has created a Financial Crime Compliance Function.  The Financial Crime Compliance Officer who will work in this function will conduct Anti-Money laundering (AML) and Counter Financing of Terrorism (CFT) activities on behalf of the Discovery Bank, providing assurance to senior management that the requirements of our external financial regulators are being complied to. In addition, providing assurance that our business is conducted in accordance with the Discovery Bank Financial Crime Compliance policies, procedures and processes.

Areas of responsibility may include but not limited to

• Must have basic knowledge and experience working with Refinitiv World Check for investigations.
• Must have basic knowledge and experience working with NICE Actimize modules namely RCM, WLF, CDD and SAM.
• Conduct sanctions, PEP, financial crime reviews and investigation management of potential new and existing bank clients to ensure any relevant risks are identified and mitigated.
• Assist with on-going monitoring of clients, investigating transactional behaviour from automated and semi-automated screening tools.
• Must be technically strong and have the ability to learn the Banks core banking system.
• Ensure tasks allocated are accurately completed on a timely basis and meet professional business writing requirements.
• React timeously to all requests from external parties (regulators, external auditors, etc.) and provide accurate and complete information in relation to these requests.
• Conducts in-depth reviews and investigations on suspicious transaction activity occurring within the bank.
• Ability to work across different functional teams.
• Ability to learn and apply Financial Crime Compliance processes.
• A team player who has the ability to work well in a fast paced, motivated team.

Skills

• Have an ability to take responsibility of investigations completed with SLA’s.
• Take initiative, act with confidence and efficiency.
• Have an understanding of the core principles of an effective Compliance function.
• Have an ability to analyse, interpret and client transactional behaviour.
• Proficiency in MS Excel, Word, case management tools.

Qualifications

• University Degree (Legal or Commerce preferred).
• Certificate in ACAMS preferable.

Work Experience

• Minimum 1 to 3 years’ cross functional experience working in Customer Due Diligence, Sanctions, AML/CFT, Suspicious Activity Monitoring, and Real-time Payments screening team.
• 1 to 3 years working experience and understanding on NICE Actimize modules such as RCM, WLF, CDD and SAM.
• Experience performing alert investigations, case management, assisting in decision making on investigations.
• Knowledge of the legislative and regulatory environment and reporting requirements imposed by South African Regulators (SARB and FIC) specifically in relation to FICA and other applicable legislation.

go to method of application »

About Discovery Health Systems

The Discovery Health Systems (DHS) is a world class software development house that enables the Discovery Health Business to use digital transformation as a competitive advantage. It focuses on rapid quality software delivery. Innovation and excellence are key attributes to all our initiatives. The skills and expertise in the team allows a diverse product development on all strategic, tactical and operational changes. Our environment is fast-paced and demands energy, drive, enthusiasm, ownership and creativity, but it rewards with an extremely fulfilling and stimulating environment that actively supports career growth and development. 

Key Purpose

Understanding the business requirements, and through a structured process documenting, validating and translating it into functional specifications that are used by developers to craft a technical solution. Testing and validating the functionality of the technical solution against the business requirements. Ensuring that the business requirements are delivered in the implemented solution. Translate the business vision into the design. Connect the business model to the systems architecture. Interfacing between the business client and the development team with regards to the business and functional requirements.  Working with multiple business areas and multiple teams that require deep integration of solutions. Involve scope that stretches across departmental boundaries, or which scope impacts on multiple business areas. Building and maintaining strong relationships with clients, and acting as consultant on the application.  Lead a team of business analysts in a business area. Stand-in for his Development Manager if necessary in an advisory capacity. 

Areas of responsibility may include but not limited to

Business Cases

 Identify and highlight opportunities for improvement. Act as a consultant to the client on the application. Gauge the extent and depth of a problem which may or may not be confined to his/her own business or development area through his/her insight into the extent of the problem or opportunity. Advise when a requirement is raised which does not fit in with the business strategy. 

Customer Requirements Specification (CRS)

• Follow a structured process to listen to, understand and document client requirements. If needed, facilitate activities like interviews or JAD sessions to expand the understanding of the business requirements. If required, perform analytical tasks, data extracts, run queries or any other form of analysis to gather information. Following up with clients to clear up ambiguity and possible misunderstanding. Documenting the requirements in a Business Requirements Specifications Customer Requirements Spec document (which may include UML models, business process documents). Ensuring alignment between the Business Case and the Customer Requirements Spec. 
• Manage the quality of the documentation produced by the members in his or her team. Review the functional requirements with the client, using appropriate formats such as presentations and walk-through discussion. Obtain sign-off on Customer Requirements Spec. 
• Conduct peer reviews of other BAs Requirements Specifications.

Product Requirements Specification (PRS)

• Design and validate the functional solution. This involves interpreting the BRS into a set of Functional Requirements Specifications (PRS). Apply knowledge of the system, interfaces and dependencies to highlight integration aspects that must be considered. Identify a set of stakeholders that need to be involved in creating and validating the PRS. Interview business and technical owners, as well as experienced members of the development team (Dev Manager, Architect). Identify and Involve other teams and domains that must be integrated to for the solution to work.
• Build & demonstrate GUI prototypes, to validate the designs. Perform modelling & build data models that simulate the solution. Utilise a range of techniques such as JAD, interviews, observations, questionnaires, GUI prototyping, benchmarking, data modelling, focus groups, and state diagrams. 
• Highlight risks and benefits of alternative solutions. Advise business on the impact of implementing the solution, specifically risk associated with resourcing or secondary impacts such as training needs & post-production support. 
• Advise on compliance and legislative considerations
• Identify and design a set of test cases/scripts, test scenario's and test data sets to accompany the PRS. Validate the PRS and Test Basket with the client and identified stakeholders and obtain signoff.

Solution Proposal

• Review the approved CRS and PRS with the development team. If required, revert back to client or other stakeholders if technical issues require business decisions in order to proceed. Answer queries from the development team on business or functional aspects of the required solution. Defend the client business requirements.
• Validate and verify the solution proposal with the business.

Project Documentation

• Perform Project Management activities across multiple projects, such as providing the client as well as relevant team members with estimates of the duration of tasks. Provide updates to project schedules. Maintain and update the scheduling system. Coordinate work activities between the client and development team (e.g. scheduling JAD sessions). Maintain project documentation, and update the master documentation. Provide input to technical design, and liaise between the client and the technical team. Validate and verify the project documentation.
• Act as a project manager: define & manage risks, define and document scope, update and report on progress, assign tasks and manage delivery. Manage and prevent scope creep, while continuously managing the expectations of the stakeholders. If required, conduct a Post Implementation Review (PIR). 

Test Basket

• Once developers have completed unit testing, test the solution by applying the test basket. Record test results and log bugs/issues back to development team, with appropriate documentation and commentary as per the test procedure. Log change controls. Once business (super users) proceed to UAT, handle client queries and do analysis on errors (if required). Refer errors back to development team, and maintain logging and documentation aspects. Validate and verify the test results obtained by others in the team.
• Once testing is complete, obtain client sign-off on testing.

Release Notes and Training Material

• Update and publish release notes related to the current system changes implemented, and notify impacted parties. Assist trainers with queries or release notes. Present initiation papers to other teams at the Channel Forums.
• Maintain and update the CRS and PRS with any added content. Upload CRS, PRS and TS to the SharePoint server, and load links into the scheduling system. Keep status updated. Check documents in and out of system. Validate and verify the release documentation.
• During go-live, perform live monitoring of the new system. If required, make configuration settings/updates, version number changes, workflow and configuration table changes.

Query Reporting

•  Respond to incidents escalated by the Incidents team, log issues in the appropriate issues tracking system, conduct preliminary analysis on issues, provide reporting to Dev Manager or PM on project activities and status.

Service Level Agreements

• Agree required support functions with business prior to go live, and document in SLA.
• During go-live; provide end user support if required, be on standby for possible client issues, provide ad-hoc "walk through" support on site with clients, participate in the resolution of serious errors by implementing emergency changes. 
• Provide production support (coaching and training) to users, liaising with the support desk and producing user manuals
• Provide assistance when presentations are done to external clients (e.g. Brokers).

Guidelines, Standards and Reference

• Participate in internal forums such as Business Analysts Work Group and lead work streams. Conduct training with own team, take reusability into account when designing client solutions.
• Contribute to the design of the methodology and templates (BABOK). Conduct peer reviews and QA audits on other teams.

Requirements Validation Report

• Review the requirements specifications from Junior BAs and BAs in context of the business strategy. Identify gaps, inconsistencies, and initiatives that do not make sense with in the bigger context of the business unit's objectives. Review the requirements against standards and established methodologies, policies and practices. Submit a validation report and address issues identified.

Personal Attributes and Skills

Behavioural skills

•  Customer service orientation, results orientation, conflict resolution, negotiation skills, time management, professional communication (written, verbal, presenting and listening), creativeness, innovation, stress management, assertiveness, tenacity. 

Technical Skills

•  Project management, SQL queries, business writing skills, presentation and facilitation skills, solution architecture, process mapping, entity diagram mapping, software testing pack design, functional testing. 

Education and Experience

• Informatics or relevant degree (CBAP or Master’s degree – beneficial)
• UML Expert courses, BPMN Advanced course, IIBA certified, PM training or qualification
• Minimum 6 years’ experience as a BA 
• Testing and solid cross departmental experience
• Business experience and product knowledge 
• Knowledge of ITIL, CMMI, PCMM
• Technical knowledge of SQL, UML, XML, OO
• Solution architecture, data modelling techniques, UML Process Design, Industry compliance standards and legislation