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BCX takes care of your technology needs so that you can take care of your business. The services and solutions we create get your business ready for the future. We have the insight, expertise and experience to handle digital requirements for the steepest skyscrapers and the smallest start-ups. We cater for a wide range of business transformation requirements...
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Core Description
The Senior Specialist is a key team player within the Change Management function and will be the thought-leader in contributing to Change Management capability at BCX. The Senior Specialist is responsible for interpreting the framework for governing, structuring and implementing Change Management, to increase organisational change maturity. This includes the embedding of processes and tools and providing change coaching to company line leaders and wherever else deemed necessary. The Senior Specialist is tasked with contributing towards developing a change management mind-set within BCX and developing internal change capability – strategically, tactically and operationally.
Key Deliverables / Primary Functions
Core Functional Skills & Knowledge
-
Strategic Planning
- Organisation Development
- Building/growing an Enterprise Change Management capability
- Broad application of change theories
- Multiple Change Management methodologies and application of process tools
- Portfolio, programme and project management
- Workshop design and facilitation
- Training design and delivery
- Flexibility and creativity
Minimum Qualifications
NQF 6: 3 year Degree/ Diploma/ National Diploma in Human Resources
Additional Qualification preferred or advantage
NQF 8: Honours Degree/ Post Graduate Diploma in Human Resources or Psychology/Industrial Psychology
Experience
- If relevant degree, a minimum of 7 years’ experience.
- If Grade 12 only, a minimum of 9 years’ experience.
- A high degree of practical experience in running change initiatives (minimum 10 years) at a Portfolio or Programme level in complex large organisations with engagement at all levels of the organisation.
Certifications
- Possession of Prosci's Change Management
- Project management certification will be an advantage
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Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day to day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
- Core Functional Skills & Knowledge
- Customer Service
- ICT Knowledge
- Infrastructure Development& Support
- Process Orientation
- Result Orientation
- Problem solving
- Core Behavioural Competencies
- Culture Match
- Job Match
- Delivering Results & Meeting customer expectations
- Adhering to principles and values
- Working with people
- Following instructions & procedures
- Coping with pressures & setbacks
- Applying expertise & Technology
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
- NQF 6: 3 year Degree/ Diploma/ National Diploma
Experience
- 2 years relevant experience; experience in CISCO
- Networking preferred
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Core Description
- Responsible for ensuring that quality standards are met through evaluating, designing and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, and potentially supervising teams
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems, assist with support functions, as well as supporting users and staff, provision of network administration and integrate systems support
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Attend to IMACD's (Installation, Modification, Addition, Change)
- Core Functional Skills & Knowledge
- Network Design
- Network Management
- Network Operations
- Security Management
- Core Behavioural Competencies
- Job Match
- Adapting & Responding to change
- Analysing
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- Grade 12 & 5 years’ experience
Certifications
- CCIE (Cisco Certified Internetworking Expert)
- Professional Memberships in Relevant Industry
- Level of Engagement & Span of Control
- Span of ControL : 0
- Level of Engagement : Interacting with clients as well as relevant stakeholders within BCX
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Core Description
- To support and coordinate all activities across all ITSS LOB in the managing of Back-to-Back customer and Supplier order processing, ETA management, delivering and invoicing of deals in accordance with the Back Office process and BCX Governance rules
Key Deliverables / Primary Functions
- Compile an accurate billing request pack for Billing Centre of Excellence
- Process supplier orders according to BCX and ITSS requirements
- Continuously ensure the financial management of cost of sales per customer order, in relation to the BCX SAP Quote
- Ensure purchase of FEC (Foreign Exchange Contract) is in accordance with the BCX policy
- Obtain ETAs (Estimated Time of Arrival) for all purchase orders, record and communicate as per ITSS requirements
- Manage and verify supplier invoice
- Assist and follow up on all backlog queries and ensure that correct amounts are always invoiced
- Ensure all deliveries to customer are done within requirements and that customer invoice requests comply with BCX procedures and policies
- Manage deliverer request according to Roll out project requirements and SLA
- Understand product / knowledge of how configs are made up
- Understand and have knowledge on serial number tracing
- Core Functional Skills & Knowledge
- Microsoft Excel
- Problem solving
- Technical Understanding
- Core Behavioural Competencies
- Job Match
- Culture Match
- Adhering to principles and values
- Coping with pressures & setbacks
- Following instructions & procedures
- Planning & Organising
- Working with people
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
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Core Description
- Install, monitor, test and maintain cloud and infrastructure solutions. To provide specialised technical support (technology specific) and guidance through high level analysis, diagnosis and problem solving. This includes support, installation, implementation of IT systems for client specific projects. Ensure reporting and documentation is on par on all aspects of the IT function and in alignment with ITIL standards
Key Deliverables / Primary Functions
- Acts as the customer facing interface between Customer/Account and 3rd parties
- Be first point of escalating for service delivery complaints (all priority levels) with support teams
- Oversees Service Management, Service Operations & Service Reviews to meet service standards in line with service level agreements and drive continuous service improvement
- Manage Due Diligence reports and Proposals for new clients
- Assist in the recommendation of product sets and define the go-to-market strategy supportive of company strategies.
- Active support and maintenance of all Microsoft solutions and infrastructure aligned to defined levels of quality, standards and operability as defined within negotiated and agreed service level agreements, service level parameters or contracts. From service transition, for the duration of the service agreement until migration or decommissioning,
- Create and maintain technical infrastructure standards & procedure.
- Evaluate operational compliance and assist in audit reviews.
- Participate in technical design and assist in defining thresholds for monitoring and support.
- Actively identify any contribute or manage of risk.
- Collaborate and strive to optimise engagement between BCX Divisions and establish and enhance relationships with customers and vendors.
Core Functional Skills & Knowledge
- Communication
- Meeting Customer Expectations
- Microsoft Azure
- Risk Management
- Teamwork
- Core Behavioural Competencies
- Applying expertise & Technology
- Culture Match
- Deciding & Initiating Action
- Delivering Results & Meeting customer expectations
- Job Match
- Leading and supervising
- Presenting and Communicating information
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Engineering or Computer Science
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
OR
- If the highest qualification is grade 12, 7 years’ experience in particular field of speciality within a large and highly complex organisation (cloud and platform support)
Certifications
- Enterprise Architecture
- ITIL Foundation and Practitioners Certification
- Azure Certification
- MCSE
- MCSA
- Intune and Microsoft products (M365 Enterprise Administrator and/or Azure DevOps Engineer)
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Core Description
- Synthesise data through the creation and running of analytical models based on critical business questions in relation to the cost-benefit of capital and investments into BCX. Identify strategies to improve long-term capital optimisation. Apply advanced analytics to assemble data sets from diverse sources, test hypotheses, discover actionable insights, and predict outcomes that will assist the BCX to optimise return on investment
Key Deliverables / Primary Functions
- Align to the BP&A strategy and enable end-to-end, scalable, efficient processes for data analysis, model development, validation and implementation with regard to M&A, capital and investment optimisation and management.
- Work across the entire organisation, integrating across multiple business processes, technologies and client areas.
- Develop the capabilities, frameworks and models needed to provide the analytics linked to capital and investments, and as a result, guide leaders with the data required to improve business decisions.
- Use a wide range of tools for process analysis and requirement development and documentation, specifically related to order management
- Create analytical models based on critical business questions and provide actionable insights that will assist BCX to optimise return on investment
- Analyse projects and investments that typically involve multiple systems, new technologies, significant business impact and risk, and multiple stakeholders who may have competing and/or conflicting needs.
- Perform risk assessment and develop contingency plans with possible alternatives and recommendations when unanticipated situations arise
- Provide advice and guidance in the integration of external insights into modelling capability, looking at BCX relative to the market.
- Compile and submit reports that are easy to use and understand, and in a visually appropriate manner in order to enable management to identify problems, grey areas and pockets of excellence in order to initiate the appropriate action, adjust resources and offer support where required.
- Recommend investments in new tools or the adoption of new processes/methodologies.
Core Functional Skills & Knowledge
- Interpreting data; Providing insights; Articulating information; Generating ideas Reporting
- Capital and Investment; CAPEX
Core Behavioural Competencies
- Developing and implementing strategy
- Directing People
- Exploring Possibilities
- Interacting with People
- Making Decisions
- Pursuing Goals
- Producing Output
- Upholding Standards
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Accounting
- OR NQF 4: Grade 12
Additional Qualification preferred or advantage
Experience
- 7 years of experience developing analytical models, linkage research and applying judgment to data to support decision-making
or
- If the highest qualification is grade 12, 9 years of experience with additional 2 years on management level is required
Certifications
- CA (SA) Chartered Accountant (Preferred)
- Professional Memberships in Relevant Industry
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Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Knowledge
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
go to method of application »
Core Description
- Provision of routine hardware service, or ‘remote’ diagnostic activities, under close supervision, ensuring achievement of contract service levels with the contracted clients.
Key Deliverables / Primary Functions
- Continuously use appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system, including the configuration management database (CMDB)
- Successfully perform the full range of defined tasks associated with operating and controlling of installed hardware and software on a continual basis
- Ensure effective and efficient execution of all tasks and procedures to agreed levels of service or specific requirements
- Agreed plans or instructions to install or remove items of hardware and/or software (typically those requiring greatest expertise in installation) are followed. In addition, tracking and checking the necessary items to ensure that these are as described in the instructions or plans.
- Continually install or remove hardware and/or software by using supplied installation instructions and tools and following agreed standards
- Support fellow technicians telephonically using remote tools and customer software packages i.e. remedy.
- Diligently drive SLA
Core Functional Skills & Knowledge
- ICT Knowledge
- Technology Consulting
- Problem solving
- Customer Service
- Teamwork
Core Behavioural Competencies
- Working with people
- Following instructions & procedures
- Applying expertise & Technology
- Delivering Results & Meeting customer expectations
- Achieving personal work goals & objectives
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience in attending to, and installing of, hardware solutions within the Retail Environment
Certifications
- COMPTIA
- Microsoft Systems Associate or Engineer (MCSA or MCSE);
- Linux LPIC (1 and 2), Certified Linux Administrator or CompTIA Linux+.
go to method of application »
Core Description
- An IT asset management specialist is responsible for managing all the hardware and software resources of the organization. The role covers Hardware Management and Software Management which includes the software tools the organization’s infrastructure, and other digital systems and services.
Key Deliverables / Primary Functions
- Act as the HAM representative to initiate, onboard and deliver on new or existing Hardware contracts within the agreed scope. Must have an excellent understanding of the Hardware Asset Management Lifecycle
- Review, Develop and Maintain Hardware Asset Management policies, processes and procedures to cater for the full IT Asset Lifecycle
- Ensure accurate updates to the Hardware asset records, including inventory information, location details, user details etc based on the processes implemented and related calls logged.
- Perform Book-to-Floor and Floor-to-Book audits of the Production Environment and IT Stores to identify potential areas of improvement
- Monitor and ensure KPIs and targets are met and prepare & deliver monthly KPI reports to the client on the status of the service.
- Schedule and lead meetings with the HAM Team, Senior Management and Clients to report on the state of the service, challenges, highlights and Lowlights and Improvement initiatives
- Prepare meeting presentations, reports and minutes for review by the ITAM Senior Manager.
- Report any potential risk to the service as identified to the ITAM Senior Manager promptly.
- Review the Asset Baseline accuracy and implement corrective actions where required to increase the accuracy to an agreed level
- Create and automate reporting on the HAM services to provide transparency to the clients and visibility to the teams on areas of improvement
- Onboard new HAM clients including managing wall to wall audits, creating upload sheets, verifying upload accuracy, refining IT Processes to cater for client specific requirements
- Create and Implement HAM Call and Task Templates at the Service Desk
- Ensure contractually agreed to deliverables for HAM is provided to the clients
Core Functional Skills & Knowledge
- Customer Orientation
- Technical Report writing
- Data Analysis
- Cybersecurity Tools & Solutions
- Cybersecurity Governance & Framework
- Microsoft Office
- Business Partnership Management
Core Behavioural Competencies
- Job Match
- Delivering Results & Meeting customer expectations
- Creating & Innovating
- Leading and supervising
- Persuading and Influencing
- Working with people
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or Information Technology
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 5 years’ experience more in a ITAM position implementing, maintaining and managing IT configuration management in a complex IT environment.
OR
- Grade 12 & 7 years’ experience in a ITAM position, maintaining and managing IT configuration management in a complex IT environment.
Certifications
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Core Description
- Perform administrative functions to enable the efficient and effective management of debtors for the company, in compliance with company policy and procedures, minimising risk to the company
Key Deliverables / Primary Functions
- Capture debtors’ details onto the financial system, as per authorised agreements, checking the accuracy and completeness of information against source documentation.
- Extract debtors’ reports from the system, prior to processing of invoices, according to standard procedures and meeting deadlines.
- Review listing for any errors/discrepancies and completeness of information, following up on problem areas identified with the relevant stakeholders.
- Process sundry debtors/employee debtors’ details onto the financial system in accordance with standard procedures, ensuring that all details are captured correctly.
- Process receipting of payments from customers and maintain debtor accounts.
- Assist in preparing General Ledger reconciliations related to the debtors function, achieving accurate financial figures by due dates.
- Provide input to the preparation for debts that are categorised
Core Functional Skills & Knowledge
- Financial Governance
- Financial and Accounting Standards and Principles
- Bookkeeping
- Invoicing
- Process Orientation
Core Behavioural Competencies
- Job Match
- Analysing
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Presenting and Communicating information
- Deciding & Initiating Action
Minimum Qualifications
- NQF 4: Grade 12 National Diploma in Accounting
- Additional Education -Preferred /Advantage
Experience
- 2 years’ experience in (preferably within Debtors)
go to method of application »
Core Description
- Responsible for ensuring that quality standards are met through evaluating, designing, and preparing detailed specifications for larger complex networks and communication systems that are in alignment with BCX’s standards, as well as supervising direct reports.
Key Deliverables / Primary Functions
- Manage change, constantly reviewing design and responding to optimisation changes
- Monitor and control the network to ensure its day-to-day stability
- Manage problems and assist with support functions
- Contribute to the research and assessment of new technologies as well as customer needs
- Monitor service levels and contribute to the development of standards and specifications
- Test systems and keep records of technical details on network design, implementation plans and capital projects
- Support users and support staff
- Attend to IMACD's (Installation, Modification, Addition, Change, Delete)
- Provide network administration and support
- Integrate systems
Core Functional Skills & Knowledge
- Customer Service
- ICT Knowledge
- Process Orientation
- Result Orientation
- Infrastructure Development& Support
Core Behavioural Competencies
- Adhering to principles and values
- Applying expertise & Technology
- Coping with pressures & setbacks
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Job Match
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
OR
- Grade 12 & 5 years’ experience
Certifications
- CCIE (Cisco Certified Internetworking Expert)
- ITIL
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Core Description
- Responsible for the execution of the Healthcare product lifecycle management process, including financial and market performance of the product through the product life cycle. The role optimises product performance and customer satisfaction. Functions include targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders. Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy.
Key Deliverables / Primary Functions
- Gather and analyse market requirements and convert these into system requirements; drive the development of products and enhance existing functionality, with defined processes.
- Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems.
- Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards.
- Promote products externally with clients, and partners and monitor the competition.
- Measure existing customer service performance, continually refresh and optimise technology and conduct research and development.
- Review and approve of analysis of business and client’s needs, documented requirements, and translation of business system specifications.
- Create, contribute, review, and enhance functional solutions with customer and team.
- Leads teams in large / small projects, new clients, research and design, and implementations.
- Identifying and resolving inefficiencies in tools, processes and workflows as well as brainstorming new methods of efficiency to support our key business partners.
- Conveying the product vision through bold product roadmaps and proactively planning for future development.
- Delivers appropriate business solutions for the client.
- Maintains ongoing close contact with clients and internal Operational Teams servicing clients (scheduled service reviews and adhoc engagement sessions).
- Defining and analysing metrics that inform the success of the product.
- Ensures that all parties involved in the development, have a clear understanding of the client’s requirement and objective.
- Acts as a liaison between the client and the development staff.
- Continuous interaction with Software Development Manager from a Technical and Development perspective.
Core Functional Skills & Knowledge
- Product Management
- Market Research
- Team Management
- Retail and Health Industry acumen
- Continuous Improvement
- Customer Orientation
Core Behavioural Competencies
- Leading and supervising
- Working with people
- Deciding & Initiating Action
- Learning & Researching
- Planning & Organising
- Applying expertise & Technology
- Culture Match
- Job Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma in IT/Business/Commerce
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
- Industry specific Annual Theoretical and Practical training
Experience
- 5 -7 years’ experience in:
- Healthcare ICT and related ICT product sets.
- Software development processes.
- Customer Support Environment.
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Core Description
- Manage specific customer accounts, end to end, ensuring customer satisfaction and adherence to contractual obligations and ensuring that the relationship with the Customer operates effectively and efficiently on an ongoing basis.
Key Deliverables / Primary Functions
- Establish and maintain good communications with the clients, ensuring that all their requirements are met, attending client meetings and drafting minutes relevant to the meeting. Ensuring addressing of all action points from client meetings.
- Ensure that services offered are within contractual obligation and managing the exceptions thereof; as well, ensuring that all escalation procedures are followed, with Service Level Agreements being strictly adhered to.
- Provide support to staff members on relevant customer equipment and procedures
- Constantly endeavour to find better/more cost-effective ways to service the customer
- Ensure accurate preparation and review, as well timeous submission to clients of: Quotations; Billing; and Invoices.
- To search for additional profitable business on an ongoing basis
- Keeping track of and managing the customer financial age
Core Functional Skills & Knowledge
- Account Management
- Analytical and Problem Solving
- Communication
- Contract Management
- Customer Management
Core Behavioural Competencies
- Job Match
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Presenting and Communicating information
- Relating and Networking
- Working with people
- Culture Match
Minimum Qualifications
- NQF 6: 3 year Degree/ Diploma/ National Diploma
- OR NQF 4: Grade 12
Additional Education -Preferred /Advantage
Experience
- 3 years' experience in service delivery
OR
- Grade 12 & 5 years’ experience in service delivery
Certifications
go to method of application »
Core Description
- The provide administrative support during the execution of IT projects. This includes the scheduling of meetings, maintenance of databases, monitoring project progress and general project administration
Key Deliverables / Primary Functions
- Assisting in the gathering of project information and register, including timeous logging and closing of all relevant installation incidents, of the project on the relevant systems.
- Continuously following up on project deadlines and issue status reports and providing detailed feedback to team members on project status, as and when required.
- Liaising with the relevant customer/s regarding project status on an ongoing basis.
- Maintaining an up-to-date and accurate project register with regards to risks, lessons learnt, etc.
- Arranging for technicians and other vendors to be on site for installations within the specified time.
- Getting and / or tracking approval from project managers for quotes that are submitted.
- Ensure that all purchase orders are received for approved orders
Core Functional Skills & Knowledge
- Attention to detail
- Microsoft Office
- Communication
- Microsoft Excel
- Analytical and Problem Solving
Core Behavioural Competencies
- Delivering Results & Meeting customer expectations
- Following instructions & procedures
- Working with people
- Writing and Reporting
- Deciding & Initiating Action
- Culture Match
- Job Match
Minimum Qualifications
- NQF 4: Grade 12 National Diploma
Additional Education -Preferred /Advantage
Experience
- Minimum 2-years’ experience with projects administration
Method of Application
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