Career Opportunities at Absa Group Limited (Absa)

Job Summary

Provide design & delivery support for technical strategy & operational planning, design & process engineering, resourcing, execution, business performance management & monitoring processes across technical product & service tribes in an estate. This includes but is not limited to:  Communications Ideation & Design thinking Event Management  People & Change Management Resource & Delivery Management Reporting & Analytics Financial Process Coordination
Job Description

Strategy & Business Planning Support

• Leverage business area knowledge & expertise to design & package outputs related to all strategy & business planning processes including reviews for multiple stakeholder groups
• Support the Tribe Support lead in the design and planning of all Strategy & Business Planning Processes
• Support the coordination of business planning & business performance review processes including e.g. venue, agenda’s, output management, input management
• Collate & coordinate business performance review trackers & reporting (monthly, quarterly, annually)
• Create a document / knowledge management system for all business planning processes (reports, reviews, decks, processes, templates etc.) for ongoing continuous improvement

Communications

• Develop & implement an integrated communications plan for the business area
• Work in collaboration with various functional leads to design & draft multiple communications (multi media campaigns e.g. townhalls, newsletters, leader one on ones, leader key messages, leader story telling / narrative etc.) aligned to the communications plan across the estate (customers & employee orientated communications)
• Lead the activation of all communication processes across the estate
• Evaluate and continuously improve the impact of communications processes across the estate
• Ensure strong communications & change management alignment across the estate
• Stay ahead of best practice on estate wide communications & communications trends (e.g. digitized communications, graphic illustration etc.)

Resource & Delivery Management

• Consolidate project deliverables and interdependencies across tribes
• Identify release & delivery risks across tribes
• Act as a point of escalation & resolution for Scrum Masters as required in respect to delivery risk
• Coordinate appropriate delivery & release communications across tribes and squads where required
• Manage & track the integrated resource plan across identified tribes & squads
• Identify resource implications & mitigate against these based on delivery requirements across tribes and squads (contingency, leave etc.)
• Manage & update resource management systems across identified tribes and squads
• In partnership with the People function & Line, successfully manage the resourcing process for tribes and squads

People & Change Management

• Coordinate large scale change programs across the estate
• Act as change coach & mentor across the business areas (small, medium & large scale)
• Develop change management plans for all planned change orientated activity (across the value chain e.g. suppliers, employees, customers etc.)
• In partnership with the functional leads and the people function, design & facilitate strategic change processes for the continued transformation of the business area
• Support all the people value chain processes including but not limited to: Resourcing, Development, Performance, Talent
• Support includes but is not limited to: Coordination of various people process inputs by tribe leaders, scrum masters and broader squad team members, identification of people risks, consolidation & tracking of plans & insights, coaching & mentoring, team problem solving (leveraging design thinking)
• Financial, Risk & Governance Process Coordination
• Support the implementation & management of financial, risk & governance processes for the business area e.g. budget management & reporting, internal / external, audit implementation & project management
• Lead the project management of various risk, finance & governance processes & issues resolution e.g. audit finding closure, governance / risk forum meetings, minutes and administration etc.
• Act as a point of escalation for all payments / other financial processing for the area and or facilitate payments processing with Key Centres of Enablement (where required to do so)
• Maintain & communicate policies and procedures related to all financial, risk & governance processes across the estate & proactively monitor compliance

Reporting & Analytics

• Act as the custodian for all reporting & analytics tools across tribes and squads
• Develop & standardize appropriate reporting & analytics tools for multiple stakeholder groups
• Coordinate and complete all reporting (monthly, quarterly, annually)
• Leverage reporting to drive insights and strategic action across the business

Design Thinking & Ideation

• Evaluate existing organization wide business processes for continuous improvement and suggest changes (e.g. automation opportunities etc.)
• Lead the process engineering efforts across the business area (policies, practices)
• Design design thinking & ideation workshops, incubators and accelerators on behalf of the business leaders
• Lead and facilitate design thinking and ideation processes across the estate
• Stay ahead of design thinking practices as well as business specific knowledge to enable relevant and outcomes based design thinking outputs

Education

• Higher Diplomas: Office Administration (Required)

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Job Summary

• Optimise the profit and economic value of portfolios of Growth Business key account clients requiring medium to high complexity commercial banking requirements by focusing: a) origination efforts to quire new clients; b) cross-sell to existing client base; c) coverage efforts to service clients in accordance to the segment CVP

Job Description

Drive Financial Targets:

• Maintain primary ownership of a portfolio of Growth Account clients, differentiated by the level of complexity of the client base

Relationship and Service Management:

• Actively develop strong client relationships. Conduct regular client visits in accordance with the Commercial Growth Account Value Proposition and initiate changes to ABB Product by providing input into product development to better service our clients

Manage Risk Assessment:

• Adhere to the bank's policies and procedures and ensure compliance. Take ultimate ownership of the portfolio's risk management by ensuring a good understanding of both the Bank's and the clients regulatory and compliance environments.

Collaboration :

• Constantly seek to improve ways of working by challenging the status quo and supporting an empowering climate within the team, sharing knowledge, experience, best practice and providing constructive feedback as required.

Education

• Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies (Required)

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Job Summary

To support the growth of the company by focusing on customer-centered, quality sales in a telesales environment.

Job Description

• Treat customer fairly and ensure customer satisfaction Ensure excellent and professional sales of all Instant Life products Ensuring profitability of self and the company by converting a campaign relevant percentage of all leads to sales Ensure that productivity targets are met Achieve required NTU’s rates

Education

• Further Education and Training Certificate (FETC) (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised

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Job Summary

Responsible for developing fraud rule sets and performing data analysis to enhance decision rule in order to prevent and detect fraudulent events. In addition, responsible for developing, monitoring and tracking of rule performance and fraud attempts (detection and prevention).

Job Description

Strategy Design & Analysis

Tasked to support the delivery of the Fraud risk Strategy by continuously optimizing fraud detection rules through tactical and strategic rules concluded from data analytics. This includes the following actions:

• Daily health checks of fraud detection, alert queues  and fraud rule optimization
• Fraud monitoring system
• Fraud strategy management
• Process mappings and execution for rule management
• Design and development of data driven strategies within Retail Risk team.
• Sourcing, consolidating and analyzing large data sets, utilizing strong SAS skills and identifying anomalies/trends.
• Liaising with relevant stakeholders, including Sales, IT, Front end & Collections Operations, Finance and other Risk teams.
• Assist New Product Development with assessments related to product refinements.
• Identifying gaps in Acquisitions, Pricing, Portfolio Management, Profitability and Collections & Recoveries processes and strategies as well as providing solutions to closing gaps / streamlining processes.
• Design, implement and monitor champion / challenger tests and analyse test results in order to better understand customer sensitivity in a manner that allows for long term strategy to be implemented.
• Presentation of analytical results and proposals to both technical and non-technical audiences, providing commentary as required.
• Ability to display strategic risk experience as well as solid SAS/Data Analytics skills will serve you well in this role.
• Strong quantitative, statistics and/or actuarial background with a track record of running with an entire project from conceptualization, to extraction of data, to formulating strategies and subsequent impacts of implementation through to excellent stakeholder engagement and management will be an added advantage.

MI & Communication

• Produce and analyse monthly MI, to provide insightful commentary to support data that details areas of potential concern and develop remedial action plans to address issues.
• Produce strategy review documentation that shows relevant performance of comparative acquisition and existing customer strategies. T his needs to include profit, volume and risk related metrics.
• Actively manage and improve risk-based profitability of new applications as measured in terms of Profit after regulatory cost of capital (PARCC) or economic profit (EP).
• Communicate analytical results to both technical and non-technical audiences
• Work together with cross functional teams, which may be geographically dispersed, to deliver risk initiatives
• Manage strategy sign-off process to ensure all stakeholders are informed of proposed strategy changes and benefit/impact of these changes to business.
• Liaise with operational areas (eg. inbound call centre managers and manual risk underwriting teams) to ensure strategies are working optimally.
• Ensure all strategies comply with Bank's credit risk policies and framework.

Customer Complaints Management

• Investigate and resolve all unresolved customer complaints that are escalated for final decisioning.  Provide prompt and clear feedback to source of complaint.  This needs to be done for both new acquisitions as well as existing customer’s complaints.

Education and Experience, and Competency Requirements

• B Degree in Business or Mathematics or Statistics or Engineering or Risk Management or similar.
• 3 years’ experience is required, in data analysis utilising a standard statistical package such as SAS.
• 1 year experience in SAS Advanced programming for statistical analysis and manipulation of very large data sets.
• Advanced computer literacy especially the Microsoft Office suite of programmes (MS Word, MS Excel, MS PowerPoint) (1+ years).
• SAS Programming.
• Problem Solving.
• Strong understanding of key credit risk metrics.
• Project Management experience.
• User Acceptance Testing.
• Knowledge of System Development Life Cycle (SDLC) which will assist in cases where systems / processes etc. may be impact on or provide opportunity to improve strategy execution and resulting performance.
• Totally clear criminal record

For new opportunities and exposure ... Apply today, and take your career to the next level.

If you have not received a response to your application in 15 days please consider your application unsuccessful.

We are committed to employment equity when recruiting internally and externally.   Preference will be given to suitably qualified individuals from previously disadvantaged groups in South Africa.

Education

• Bachelor`s Degrees and Advanced Diplomas (Required)

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Job Summary

• To develop payment fraud strategies for Digital and Voice channels. The strategies will include clear response plans to existing fraud modus operandi and future threats. The strategy and delivery plans will be rolled out with business stakeholders will drive preventative and detective fraud strategies. The role will also deliver risk reporting, thought leadership and industry initiatives.

Job Description

• Risk Management: Providing Subject Matter Expertise to deliver Payment fraud strategies for channels. Drive threat identification and lead solutions to mitigate the risks. Support channels and operations with the execution of the controls. Understand control layers and how they contribute to the technical construct in delivering multilayered prevention strategies.
• Stakeholder Management: Build and Maintain effective Relationships with relevant stakeholders to implement comprehensive fraud strategies.
• Risk Reporting: Identify, assess, construct and report key threats/risks arising from fraud events. | People Management: Lead different teams with the business to deploy the prevention and detection strategies.

Education

• Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised