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Tiger Brands Limited, a Top 40 JSE Limited company whose footprint extends across the African continent and beyond, is one of the largest manufacturers and marketers of FMCG products in Southern Africa, and has been for several decades.
Tiger Brands has been built over many decades through the acquisition and clustering of businesses. Our strategy for succe...
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THE JOB AT A GLANCE
You are accountable to develop, communicate & implement a channel specific Customer strategy which is aligned to the business strategy that optimises the returns for organization. You are also responsible for developing and leading the customer plans that support the channel plans. Delivery of the Sales targets and profit objects. You are dedicated towards improving the capability of our Customer Manager and Sales Operations teams and creating a great place to work.
RESPONSIBILITIES
WHAT YOU WILL DO
- Achieve Channel and Customer Metrics through delivery of joint business and category plans
- Drive service levels with incremental improvements by working closely with the customer and supply team
- Promotional strategy delivered in line with expectations and Tiger framework
- Work through Customer Marketing team to create shopper/category strategy by customer
- Execute pricing strategy and pack/price architecture in accounts
- Deliver execution vision for all key initiatives
- Grow share, range and distribution in line with channel account targets
- Develop senior customer relationships across account base
- Improve Advantage Group Survey results across customer base
- Create a deep understanding of what is needed to execute channel and customer plans at regional and store level
- Ensure cross functional teams are working closely to deliver execution
- Promotional ROI
- Support cross functional strategic projects
- Embed competition law and compliance within customer team – role model compliance and competition law agenda
- Analyse business: identify and manage trends. Formulate action plans.
- People: Lead and manage people development and training, ensuring team members are equipped with appropriate skills, knowledge and experience to perform effectively.
- Conduct weekly operational meetings to ensure continual improvement within team
- Mentor, coach and identify learning opportunities to ensure the continuous development of people and self
- Supervise and performance manage teams to deliver the maximum impact within customer base through effective account management
- People scheduling and planning – leave, expense & budget management etc.
WHAT YOU WILL BE MEASURED ON
- Brand share performance by account / Nielsen’s Market share /forward share/ distribution
- Customer profitability and Satisfaction
- NIS vs Budget / Volume vs Budget / Realization vs Budget
- Team health is monitored & maintained
- POP effectiveness and pricing strategy
- Quarterly reporting: Spend is in line with Budget Effective cost containment
- Plan is completed timeously, within correct format and is relevant to customer portfolio by region, by category, by product profile
QUALIFICATIONS
WHAT YOU’LL BRING TO THE TABLE
Competencies
- Influencing Others – you are customer relationship obsessed. You use a strategic and consultative sales process to align with customers. You formulate your own opinions on commercial issues and communicate these in a compelling way to build support.
- Owning It – you have a thorough understanding of category, competition and customer and you challenge and push back to ‘make it happen’ for the customer.
- Developing Myself and Others – you build the best customer management team by creating an environment where individuals thrive.
- Staying a Step Ahead – you have a comprehensive understanding of innovations that will elevate our game with our customers.
Experience
- Over 7 years’ customer / key account / sales management experience within FMCG
- Multiple Channel experience ie: Wholesale & Re-Distribution channels, Retail
- Finance sales experience (promotional budgets, trade budgets, revenue forecasting, etc.
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THE JOB AT A GLANCE
You will work closely with the National Customer Manager/ Channel Manager to implement Customer strategy and activity plans at a regional level, thereby growing Tiger brands in line with set objectives. This will include assisting in the achievement of volume and profitability targets with the customer account on a regional level and to ensure implementation of the agreed Regional Customer Activity Plan / Promotional Grid.
RESPONSIBILITIES
WHAT YOU WILL DO
- Gather, process and analyse Customer data
- Interpret and report on information
- Develop Regional Customer Activity Plan
- Communicate Customer Strategy and Activity Plan
- Conduct Customer Reviews
- Monitor and Execute Regional Promotional Plan
- Develop a Customer Proposal / Presentation
- Present Proposal to the Customer
- Secure Agreement for the Proposal
- Monitor, review and evaluate Proposal
- Implement Customer Agreements
- Monitor and Build Customer Relationships
- Achieve Projected Volume and Market Share Targets
- Monitor Competitor Activity
- Manage Customer Account Profitability
QUALIFICATIONS
WHAT YOU’LL BRING TO THE TABLE
Key attributes and competencies
- Analytical skills – with the ability to create data models and to run and interpret customer-related analysis
- Precision – Understanding written meaning and reasoning logically with data is essential at a moderate complexity level. Aptitude for statistics and figures. Decision making based on supporting data
- Superior communication skills – with an ability to visualize and communicate analysis results to the needs and skills of the respective recipient
- Establish, negotiate and communicate Business Initiatives
Experience
- 3- or 4-year diploma/degree in Business Management or similar
- 2-3 years' experience data or analytics driven role
- Experience in Business Planning Process, Customer Needs and Objectives, Trade structure, Distribution Strategy
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JOB DESCRIPTION
- To despatch goods effectively and efficiently and to control stock so that the variances are acceptable at month end and year-end.
RESPONSIBILITIES
- Numerical ability
- Team Player
- Detail orientation
- To compare systems stock against physical stock daily
- Stock receipt and despatch
- Stock control and stock rotation
- Processing of invoices
QUALIFICATIONS
- Matric or equivalent
- 1 Year clerical experience
- PC Literate
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JOB DESCRIPTION
You are responsible for developing and executing a Group Category sourcing strategy for your respective category that will deliver best procurement value and mitigate supply risks. You will establish a distinctive competency and understanding of the category characteristics, Tiger Brands’ business needs and the prevailing market dynamics. You manage a team of commodity managers and sourcing specialists to ensure your category team delivers the strategy whilst ensuring a healthy relationship with the business and suppliers. As Category Manager you will manage a category spend of R 5bn+
RESPONSIBILITIES
- Responsible for the formulation of the long-term Group Category strategy and planning that provides an operating framework for the category team.
- Oversee and evolve the category team’s commodity sourcing strategies by factoring fundamentals, macro-economic, supply market developments and changes in business priorities.
- Ensure that sourcing strategies safeguard supply through contingencies and supply alternatives.
- Oversee major strategic sourcing projects that deliver total cost of ownership savings by either leading cross functional sourcing teams or guiding commodity managers
- Ensure that the category’s supply market intelligence, value chain and cost models are accurate and oversee the provision of budgetary input and quarterly cost forecasts to business.
- Apply supply management principles that build collaborative relationships with suppliers, and business.
- Participate in engagements with relevant category industry bodies and regulatory bodies to optimize Tiger’s position.
- Lead supply management with the selected Strategic and Critical suppliers (negotiations, reviews, contracting).
- Compile procurement mandates and motivations for approval of contract awards to CFO and EXCO level
- Collaborate with the Centre of Excellence Sourcing Analytics team
- Review and report on category performance (Cost Forecasts, Savings, BEE, Risk Mitigation) and ensure compliance with Procurement’s policies and procedures
- Manage the category team ensuring that performance goals and talent development objectives are achieved
QUALIFICATIONS
Key Professional Competencies:
- Core knowledge –Strategic sourcing, Procurement systems, Supplier relationship management, Cost management & Zero Based Budgeting, Supply Chain collaboration, Business P&L’s
Key foundational competencies:
- Academic –Financial acumen, Commercial acumen, Project Management, Problem solving, Decision making
- Leadership – Managing Change, Taking the Tiger perspective, Influencing others, Driving long-term results, Developing myself & others
- Personal Effectiveness –Effective communication, Interpersonal skills, Integrity, Creativity, Continuous learning
Experience:
- Function – 8 to 10 years experience procurement
- Industry – Extensive Experience in FMCG industry
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JOB DESCRIPTION
- You are responsible for developing and executing the sourcing strategy for your respective commodities and ensuring delivery of the best procurement value and mitigation of supply risks.
- You will establish a distinctive competency and understanding of the commodities and Tiger Brands’ business needs and continuously identify new procurement value opportunities in line with the Commodity Strategies.
- You will deliver cost savings projects focused on Total Cost of Ownership (TCO) optimization whilst ensuring a healthy relationship with suppliers and business.
- You will also lead a team of sourcing specialists to support you in the execution of the strategy.
RESPONSIBILITIES
- Developing and executing the sourcing strategy of the respective commodity
- In depth technical reports, proposals or project briefs affecting one or more business units
- Explanation of complex products, services or concepts to internal or external customers or clients
- Negotiation with customers or suppliers over price, contracts or services
- Written proposals or presentations aimed at changing practices within or across business units or selling a product or service to external clients
- Compile procurement mandates and motivations for approval of contract awards to Exco level
- Influences or changes specific administrative or operational practices affecting more than one department/team/BU
QUALIFICATIONS
- Bachelor's or equivalent 3 year degree.
- 5+ years experience procurement
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THE JOB AT A GLANCE
- You are accountable for managing a cluster of manufacturing plants to deliver the Safety , Quality plant performance, customer service levels, as well as the required manufacturing standards as per the defined SC KPIs and additional metrics defined in the SLA.
- You are responsible for managing safety, human resources, Maintenance and production execution for the category.
- You will drive continuous improvement through MECP within your cluster to ensure continuous improvement and implementing best practices while significantly reducing conversion costs.
RESPONSIBILITIES
WHAT YOU WILL DO
- Lead a team of factory Managers in the Cluster to deliver the factory performance required
- Implement the Capability and Skills development program for your cluster ensuring cross business integration and meeting BBEEE targets
- Implement the Cluster Manufacturing Strategy addressing medium and long term priorities
- Support the development and achievement of the cluster budgets through the annual budgeting and forecast update processes .Develop and achieve the Cluster Budgets through the annual budgeting and forecast update processes
- Ensure the implementation of MECP and other formal business processes.
- Deliver the Cluster supply chain targets - OEE, Conversion Costs, Safety {Responsible for site’s environment and safety compliance}, Asset Utilization and continuous improvement initiatives.
- Delivery of metrics defined for manufacturing standards as defined in the SQCDSM Framework for the manufacturing cluster.
- Ensure delivery of the commercial activity through the creation of a supply plan that will meet the demand of business objectives.
- Identify cluster optimization opportunities and deliver reliable and efficient supply that meets the agreed plans.
- Conduct and/ lead performance optimization initiatives (line, plant and process capability studies) and provide complex problem-solving support to plants, as and when required
- Support process improvement initiatives to achieve business performance. Manage key end-to-end business processes ensuring that they add value to the business.
- Identify key environmental drivers and mitigate their impact upon business strategies and decisions.
- Implement and provide on-going support to programs for plant process optimization to include continual improvements in manufacturing costs, productivity, quality, safety and operating efficiency.
- Establish and drive the standards required to deliver against business plans; translate internal and external analysis into strategy and action
WHAT YOU WILL BE MEASURED ON
- Cost of poor quality
- Consumer complaints
- Conversion Cost variance (Std. vs. Actual)
- ATP / CTP /Production Bias
- Overall Equipment Effectiveness
- Sustainability Index
- Asset utilization
- Capital Budget Adherence
- Safety Index
- MECP maturity index
- Maintenance costs
- Material usage variance
QUALIFICATIONS
WHAT YOU’LL BRING TO THE TABLE
Key Professional Competencies
- Core knowledge – Manufacturing Strategy, Sales & Operational Planning, Engineering and Process Knowledge, Legal and Regulatory Compliance, Quality and Safety, MECP, Maintenance planning
Key foundational competencies
- Academic – Analytical skill, Financial acumen, Commercial acumen, Risk management, Problem solving, Decision making, Accountability and responsibility
- Leadership – Leading with Vision, Leading with Integrity and respect, Taking the Tiger perspective, Driving long-term results, Developing Myself & Others,
- Personal Effectiveness – Effective communication, Interpersonal skills, Awareness of the needs of others, Integrity
Experience
- Function – 15+ years experience in SCM, 10+ factory manager experience in production, maintenance, quality and safety
- Commercially oriented education like MBA or other business degree would be an advantage
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JOB DESCRIPTION
- The Application Delivery Director is accountable for the mission critical applications used by Tiger Brands and includes ERP (Financials, Manufacturing, Supply Chain, HCM and CRM pillars), Business Intelligence / Analytics / Data Warehouse, B2B EDI system and other applications.
- This Director is responsible for the long term strategy of these applications (including upgrades as needed), execution of the committed portfolio of IT projects through functional and technical design, configuration, development, testing and implementation.
- The Director is responsible for deploying new applications and solutions that have been prioritised by the business.
- The Director is also responsible for daily application support activities ensuring that the organisation can effectively use the pool of applications to deliver on strategic and operational targets.
- Lead, plan, direct and control all activities related to functional analysts and developers competencies; resource management; change and release management, quality and test management.
- Ensures a formal set of application development methodologies, principles, standards and processes are in place and adhered to with a focus on more agile ways of working.
RESPONSIBILITIES
- Support CIO by delivering the committed portfolio of IT projects on time, to scope and within budget and within agreed constraints
- Support the organisation by ensuring that all relevant applications are available per SLA
- Accountable for the long term roadmap of each application including staying abreast of technology changes in the applications landscape (cloud, IOT, digitalisation, AI) including owning all application updates year on year
- Ensure a long term strategy of the ERP applications is maintained and agreed to by the CIO and IT Directors
- Lead a team of functional analysts, developers and reporting specialists to support Tiger Brands’ ERP, HCM, BI, CRM and other application needs
- Ensure application development methodologies, principles, standards and processes are defined and ensure compliance across IT portfolio with a future focus on agile methods of work
- Create a culture of high performance, continuous optimisation and cost effectiveness and manage team performance
- Serve as the Centre of Excellence for applications under the control of the Applications team providing expertise on application functionality, roadmaps (understanding vendor future plans)
- Support CIO and Enterprise Architecture Director in critical review of Application Roadmaps (created by Enterprise Architecture Director)
- Quorum member of Architecture Review Board that approves / rejects solution designs
- Serve as point of escalation for Program Manager, assist in mitigating delays and removing obstacles that are delaying projects
- Establish, communicate, manage and enforce appropriate change and release management, test and quality mechanisms
- In conjunction with Portfolio Management Director pro-actively plan future IT resource requirements with third-party suppliers for both projects and application support
- Review business cases (business and IT) to assess all application impacts
- Own all business cases and RFI/RFP/RFQ related to any applications related work
- Work closely with the Project Delivery Director to deliver projects on time, scope and budget
- Work closely with the Service Delivery Director to support applications to meet business objectives
- Work closely with the IT Business Engagement & Architecture Director and architecture team
- Manage large scale application configurations and development, as well as large scale projects
- Manage development teams by providing guidance and leadership where necessary
- Manage and grow talent
- Business stakeholder management
- Plan and estimate new projects based on approved prioritised projects and new solutions
QUALIFICATIONS
- 8+ years in leading large teams (with proven results)
- 8+ years of application development and management experience
- 8+ years in managing suppliers and large contracts
- Experience in Architecture and testing and test management an advantage
- Experience in Project Management an advantage
- Experience in working in a Delivery Centre environment an advantage
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JOB DESCRIPTION
RESPONSIBILITIES
Safe and responsible use of the vehicle
- Vehicle defect management
- Liaise with distribution on kilometres
Account for stock and money
- Manage driver orders
- Manage outgoing stock versus route sheets
- Manage driver balances
- Manage returns
- Manage stock on truck
Staff management
- Control of weekly wages
- Implement a leave roster
- Manage crew attendance
- Manage pipeline time
- Do on-the-route coaching
- Ensure that drivers maintain a tidy, professional appearance at all times
- Attend to disciplinary issues
Distributor management
- Balance distributors
- Highlight order changes.
Truck Management
- Understand truck capacities and make adjustments where required
On time delivery
- Manage departure times
- Manage emergency / second round deliveries
Positive basket flow
What you will be measured on
- Basket control
- Balances
- Departure times
- Returns
What you will bring to the table
Key attributes and competencies
- Personal Effectiveness – Analytical and problem-solving skills; ability to work under pressure; assertive, proactive and decisive; customer service orientation, detail oriented; excellent verbal and written communication skills, team player.
Experience
- Matric or equivalent qualification
- Minimum of 2 years sales experience in a FMCG environment
- Valid drivers’ license
- Prepared to work long hours when required.
- Prepared to work weekends and public holidays.
- Prepared to work in informal and formal trade sector.
QUALIFICATIONS
- Matric or equivalent qualification
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The Job at a Glance
- You will support the Procurement Organization through gathering and analysing sourcing category market data and benchmarking reports.
- You are responsible for provision of research and trend analysis to the strategic sourcing team.
- You will assist the Category Managers to develop and maintain cost models and will develop functional performance reports on all aspects of Strategic sourcing, Operational procurement, Master data and Process related measurements to ensure that business performance objectives are met and aligned, as well as appropriate governance is followed.
RESPONSIBILITIES
Duties & Responsibilities
- Develop and maintain a predictive/forecasting model.
- Manage cost models and value chain analysis methods and run frequent analysis to support commodity managers with the strategic procurement process
- Present forecasted impact of cost drivers (including forex) on financial estimates and provide quarterly business standards
- Define data gathering processes and techniques and manage stakeholders to supply data to track areas of improvement and identify additional metrics as required
- Identify and report the impact of industrial / technological trends, projected global supply& demand on spend category and define risk areas
- Provide input and support to sourcing initiatives in terms of commodity pricing trends & availability, supplier intelligence and supplier capabilities determination to Category Managers
- Develop supplier profiles for selected commodities
- Benchmark actual expenditure against external market norms and trends
- Establish and maintain category baseline prices
- Generate regular Procurement functional performance reports suite (incl. BBBEE, Sustainability, SRM, Contracts, Master data, Strategic sourcing process)
- Analyze spend profile and seek opportunities to improve efficiency and value
- Implement, maintain and sign-of ‘reporting master data’ and hierarchies
- Identify and communicate next steps and actions based on SLA & key performance indicators and monitor actions related to these metrics
QUALIFICATIONS
What You'll Bring to the Table
Key Professional Competencies
- Core knowledge – Strategic sourcing, Operational procurement, Procurement systems, Cost management & ZBB
Key foundational competencies
- Academic – Analytical skill, Commercial acumen, Problem solving.
- Leadership – Managing change, Owning it!, Developing myself & others, staying a step-ahead
- Personal Effectiveness – Effective communication, Interpersonal skills, Integrity, Creativity, Continuous learning
Experience
- Function – 5+ years experience in Procurement and Supply chain Analytics
- Industry –Experience in FMCG industry
What You will be Measured on
- Cost models accuracy
- Strategic sourcing contribution
- Category intelligence reports
- Action orientated performance metric improvements
Method of Application
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