VIP Officers (Milnerton, Kenilworth & Durbanville ) at Hollywoodbets

Job Description

• Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.
• We have an amazing opportunity for VIP Officers. Do you think you have what it takes to be our newest Purple Star?
• This exciting opportunity is at our Kenilworth, Milnerton and Durbanville Racecourses. 
• The successful candidate will be responsible for creating and maintaining a safe environment for the people. This may include securing premises by monitoring surveillance equipment or by patrolling activities. The VIP (Security) Officers expected to prevent loss and theft and report any irregularities or suspicious acts.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.

Grow with our development plans and culture that allows you to further your career.

About the Role

• We are seeking a vigilant and proactive VIP Security Officer to ensure the safety and security of our branch operations. As a VIP Security Officer, you will be responsible for maintaining a secure environment, conducting various security tasks, and providing excellent guest service. You will play a crucial role in protecting both our guests and staff while upholding the brand's values and standards.

What You Bring:

• Grade C (Security Qualification)
• Computer literate
• 1-2 years Security experience
• Registered with PSIRA (Private Security Industry Regulatory Authority)
• Valid driver’s license (Preferred but not required)

What You’ll Do For The Brand:

Opening Procedures:

• Arrive 15 minutes before the branch opens.
• Be present during the branch opening with the Branch Manager/Senior Team Leader.
• Conduct a perimeter patrol before the branch opens.
• Check for any suspicious activity around the premises before opening.
• Ensure that all observation checks are completed before the Branch Manager/Senior Team Leader starts their daily checks.

Daily Security Tasks:

• Conduct a floor walk once the branch is open to ensure everything is in order.
• Position one VIP Officer away from the entrance during opening and closing to observe and check for potential dangers.
• Patrol inside and outside the branch, including back areas and parking areas.
• Ensure all two-way radios are fully charged and report any faulty equipment immediately.
• Ensure panic buttons and two-way radios are in good working condition and used appropriately.

Search and Security Protocols:

• Use scanners to search all guests entering the branch, including team members.
• Maintain proper scanning procedures, with gender-specific searches (male guests by male VIP Officers, female guests by female VIP Officers).
• Direct traffic and manage foot traffic flow and vehicle entries and exits.
• Minimize high-risk entry by sliding close one door at the end of the day.

Guest Service:

• Greet guests with “Good day, welcome to Hollywood” and ensure a positive first impression.
• Provide friendly, helpful, and courteous service at all times.
• Proactively address guest complaints and communicate feedback effectively.
• Maintain a guest-centric culture with a “service with a smile” approach.
• Wish guests a good evening or night as they leave and invite them to return.

Compliance:

• Wear full Amadoda uniforms with name badges before beginning your shift.
• Scan all individuals entering the premises, including team members.
• Enforce the policy of no bags, weapons, alcohol, or persons under 18 inside the premises.
• Contact colleagues and use the panic button for difficult situations.
• Ensure no credit bets or unauthorized use of the Limited pay-out machine.
• Do not engage in betting or gambling activities.

Code of Conduct:

• Remain attentive, avoid using cell phones, eating, or lounging while on duty.
• No smoking, reporting to work under the influence of alcohol, or sleeping on duty.
• Do not abandon your post, have casual conversations, or accept tips from guests.

Values:

• Promote and embody the Hollywood values.
• Lead by example and uphold high ethical standards.

Other:

• Report absenteeism to the Branch Manager/Senior Team Leader at least 2 hours before your shift.
• Be able to work rotating shifts and flexible hours.
• Demonstrate the ability to work independently and maintain physical fitness in line with job requirements.

What You’ll Bring To the Team:

• Good communication and interpersonal skills
• Impressive planning, organizational, and time management skills
• Strong business acumen and high ethical work standards
• Ability to multitask and show initiative