Universal Banker Always On at Standard Bank Group

JOB DESCRIPTION

• To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), whilst forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters. Please note we have multiple roles based across the Gauteng province.

This is an Always on Process

• This Always On campaign will run for 1 month. A Talent Acquisition Specialist will review your application and see where your experience and qualifications will be best suited. The Talent Acquisition Specialist will then call you to do a telephonic screening and gather more information about you and your experience. Note this is a talent pooling exercise and does not necessarily mean there is a vacancy. When a vacancy becomes available you will be contacted for an interview with the business.

What is Always On?

• Always On refers to advertising of roles that we are recruiting for currently and on an ongoing basis. 

Why Always On?

This method of advertising is aimed at improving candidate experience by allowing:

• The candidate to apply once for an opportunity over a certain period e.g., 3 or 6 months.
• The candidate to have meaningful feedback on their one application.
• The Talent Acquisition Team to avoid duplicate applications using multiple jobs in a short space of time, and regretting the same candidates, several times.

QUALIFICATIONS

Minimum Qualifications

• Matric coupled with a completed FAIS qualification NQF Level 5
• RE 5 - advantageous

Experience Required

• 2 - 3 years' customer service experience in banking/insurance/financial services/client services environment
• 1 year experience in sales

ADDITIONAL INFORMATION

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Articulating Information

Technical Competencies

• Client Understanding
• Product Knowledge
• Application and Submission Verification
• Processing
• Client Acceptance and Review