Job Opportunities at Discovery Limited

Key Purpose

• To fulfil a pivotal role within a software development team that designs, develops and maintains the systems for Discovery’s dynamic Life Insurance business.

Areas of responsibility may include but not limited to

Planning:

• Perform a high-level impact analysis, establish Scope and provide estimates based on technical requirements.
• Proactively liaise with all stakeholders.
• Create required planning tasks in SDLC tool and set due dates according to agreed milestones.

Analysis and Design:

• Actively participate in the collaborative technical design process.
• Research and find effective solutions to technical issues that arise.
• Update development timelines based on final requirements.
• Liaise with the relevant subject matter experts where clarification is required.

Development:

• Translate technical requirements into executable code without errors.
• Ensure optimally performing system code in line with technical specifications, following prescribed process, architecture standards and procedures.
• Ensure delivery within agreed timeframes.
• Conduct unit testing and fix any defects found within the agreed SLA.
• Escalate risks to the project early on.

Quality and Testing:

• Run code through the automated code review tool, review errors with the technical lead and fix before committing to the code base.
• Perform peer code reviews to ensure consistent application of standards, logic and effective use of libraries and reusable aspects of the software.
• Develop and maintain reusable Unit Tests.
• Assist the Test Analyst in ensuring that a comprehensive test pack is produced, which includes all the required scenarios. 
• Verify that the completed software meets the established standards and is fit for purpose.
• Review the risk / impact of defects found in testing, prioritize and ensure that the priority is accurate.

Risk and Release Management:

• Conform to the Build and Release cycles.
• Provide timeous support to the Quality Assurance Team when issues arise during testing.
• Handle all outstanding defects.
• Production Support and Root Cause management:
• Ensure that the root cause of system errors are effectively analysed and prioritized for fixing.
• Proactively bring issues and problems to the attention of the team and propose solutions to solve them.
• Assist system users and the infrastructure teams with technical support issues.

Team Collaboration:

• Adhere to the culture of communication and collaboration across all teams. 
• Attend and participate in the regular team / project stand-ups.
• Actively mentor team members where required.
• Provide feedback at the regular 1-on-1’s with your leader.
• Proactively set goals, track them and address any concerns with your leader.
• Participate in Performance reviews with your line manager and project leads.
• Actively participate in internal up-skilling initiatives.
• Transfer knowledge and contribute to building a shared knowledge base

Personal development:

• Keep abreast of current technological trends and how these might be applied in the Discovery environment.
• Constant improvement of knowledge of the various applications, their functions and data models.

General:

• Ability to communicate clearly, constructively and effectively. Able to follow and participate in technical, business process, and other discussions.
• Able to build strong business relationships with other members of the team and the business areas we support.

Personal Attributes and Skills

Intermediate knowledge of:

• Applicable programming disciplines and languages.  Refer to technical competencies list.
• Data modelling and design of database structures
• Unit Testing
• Systems Integration testing
• SDLC methodologies

Behavioural Skills:

• Action orientated go-getter, hungry to learn and add real value.
• Self-motivated.
• Driven by a sense of responsibility and ownership.
• Structured and analytical problem solver: Obsessive about finding solutions to problems.
• Able to plan, organise and prioritize own work.
• Attention to detail.
• Able to multitask.
• Highly adaptive and flexible to a changing environment.
• Able to work independently, but also as an effective member of a Team: reliable, works actively with others towards common goal, communicates constructively, shares information, knowledge and experience, treats others in a respectful and supportive manner.

Education and Experience

Essential:

• 3 years’ experience in software development
• IT related Degree or Diploma (BSc/BTech or similar).

Advantageous:

• Formal software development qualification(s), such as Object-Oriented Analysis & Design.
   

Key Technical Competencies

General:

• Version control (git)

Java:

• Java programming language
• Java EE
• JBoss EAP (or similar Application Server)
• Data layer (JPA, Domain Object Model, XML/XSD, JAXB, ORM frameworks, RDBMS and PL/SQL beneficial)
• Business services (EJB)
• Presentation layer technologies (JavaServer Faces, HTML 5, JavaScript,  CSS3)

Testing methodologies

• SDLC tools (Jira or BitBucket)

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Job Description

• The successful candidate will be expected to lead, manage and guide a team of  Telesales short -term  consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key purpose

• To lead, manage and guide a team of Telesales short-term  consultants to reach required targets. To facilitate any necessary course of action to achieve this purpose.

Key Outputs

• The successful candidate will be expected, but not limited to perform the following key outputs:
•  Leading and managing a team of 10 – 12 telesales short-term  agents
•  Performance Management, coaching and developing team.
•  Drive staff to achieve required targets and is accountability for teams overall sales targets
•  Assessment of consultants calls - QA.
•  Assisting with interviews & Role plays.
•  Dealing with elevated queries/problems.
•  Managing the ongoing relationship between brokers.
•  Ensuring continual communication between management and staff.
•  Adhere to and enforce internal policies.
•  Inspire, motivate and support team.
•  Able to work overtime from time to time, which may include weekends.

Personal attributes and skills

• Excellent verbal and numeric communication skills
• Sales Orientated
• Quality driven
• People-focused
• Quality driven
• Attention to detail
• Strong Interpersonal Skills
• Strong Leadership skills
• Problem solving skills
• Decision making skills
• Stress tolerance
• Excellent time management skills
• Organizational awareness
• Ability to work within a team and drive team culture

Qualification & Experience

• Grade 12 – essential
• 4 years outbound/ Inbound experience – essential

Short Term experience

• 3 years Team Leader/leadership experience – Non negotiable
•  Proficient in English – essential (writing, reading, speaking)
•  Bi-lingual – advantage (writing, reading, speaking)
•  Computer literate - MS Office, especially Excel – essential
•  Regulatory Exam and NQF 5 FAIS credits
•  BCOMM or related degree will be advantageous

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Key Purpose

• The successful candidate will be responsible for completing audits inside Discovery and providing feedback on the outcome.  The successful candidate must have a drive, sense of urgency and work flexibility.

Areas of responsibility

The successful candidate will be required, primarily, but not limited to:

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Perform audit in line with Audit Methodology and Audit Software requirements
• Assist Senior Internal Auditor in preparation of engagement letter
• Document systems description for the scope areas identified within the engagement letter
• Obtain approval from business for documented system descriptions
• To review the system established to ensure compliance with those policies, plans, procedures, laws, regulations and contracts which could have a significant impact on operations and reports
• Completion of the Audit Checklists and overall maintenance of the Pentana Audit File (in line with Audit Methodology)
• Document risks and controls for the scope areas identified within the engagement letter
• Obtain approval from business for documented risks and controls
• Prepare test procedures for adequate controls
• Perform fieldwork testing
• Draft working papers in line with GIA methodology
• Provide feedback to Senior Auditor / Audit Management regarding progress on activities
• Advise Senior Auditor / Audit Management immediately of any problems experienced on audit sections
• Escalate cases where feedback is not received
• Produce finalised working papers and evidence for all components of work, as per standards set in the Audit Methodology
• Confirm errors / control weaknesses identified with business prior to drafting observations
• Draft observations for confirmed errors / weakness and rate observations
• Format first draft of report prior to review by the Senior Internal Auditor / Audit Management
• Agree sample sizes with Senior Auditor / Audit Management
• Assist Senior Internal Auditor in ensuring that the management comments and agreed actions provided are appropriate
• Update Audit Software with all required information and sign off working papers
• Clear Audit Management / Senior Internal Auditor review / coaching notes (sign off)
• Completion of mini appraisals for each audit performed within 2 weeks of final audit report being issued.
• Timely capturing of billable time, proactively managing output and productivity of 90%
• Share business related knowledge with team.
• Implement training and learnings within audit work, to ensure continued enhancement and quality.

Skills and Personal Attributes

• Upholds ethics and values and demonstrates integrity
• Takes initiative and works under own direction with the ability to make quick, clear choices which may include tough choices or considered risks
• Shows respect for the views and contributions of others.
• Strong negotiating and influencing skills.
• Excellent communication skills. The candidate should speak fluently, have the ability to write in a well-structured and logical manner.
• Demonstrates an understanding of different organisational departments and functions.

Education and Experience

• National Diploma Internal Audit / B Degree or equivalent qualification (with Accountancy and / or Auditing as majors
• Studying towards or in possession of the relevant B Comm Degree
• Financial Services experience
• Studying towards CIA, CCSA or CFSA
• Graduate to 2 years of experience 

Role Specific Competencies

• Proficiency in the IIA International Professional Practices Framework (IPPF), Code of Ethics and Standards
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Adapts to changing circumstances.
• Handles criticism constructively and learns from it.
• Microsoft efficient
• Ability to draft reports
• Analyse statistics

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Key Purpose

• The successful applicant will be responsible for ensuring the highest quality legal advice and assistance is made available to Discovery Employee Benefits in the most efficient way. To represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance.

Areas of responsibility may include but not limited to

• Provision of legal advice and assistance relating to:
• design of products for Discovery Employee Benefits
• drafting and vetting of legal contracts and marketing material
• Participation in claims decisions for Discovery Life and Discovery Insure
• Liaison with the relevant Financial Industry Bodies
• Represent Discovery in legal matters before the Ombudsman for Long-Term Insurance and Ombudsman for Short-Term Insurance
• Provision of Product Education and support to Financial Service Providers
• Ensuring that business is advised of any legal or regulatory changes
• Preparing and finalizing agreements of a commercial nature in liaison with contracting parties
• Delivering outputs within acceptable timeframes, manage external Legal Counsel, Competencies to work with Legal Counsel at Group Level
• Oversee that all drafted contracts and policy documents are in line with legislation and compliant with legislative requirements
• Oversee the general day to day functions within the legal division and make certain that all processes and documents are aligned and compliant
• Attend to all correspondence or queries from the Industry Ombudsman or Regulators timeously
• Providing holistic solutions to internal and external clients
• Manage compliance and risk in company policies and procedures of the business

Personal Attributes and Skills

• Deciding and initiating action
• Working with People
• Persuading and Influencing
• Presenting and Communicating Information
• Writing and Reporting
• Applying Expertise and Technology
• Analysing
• Learning and Researching
• Planning & Organising
• Delivering Results and Meeting Customer Expectations
• Adapting and Responding to Change
• Coping with Pressure and Setbacks
• Excellent legal writing skills, with particular emphasis on contract-writing
• Strong legal drafting and negotiating skills
• Knowledge of Regulatory requirements – FAIS, FICA, Long Term Insurance Act, Short Term Insurance Act
• High level of knowledge of Financial Services Industry legislation and regulations
• Drafting & vetting of contracts and related documentation for insurance products

Education and Experience

• LLB / BDegree in Law
• Proficient on MS Office. Computer literacy essential specifically Microsoft Word & PowerPoint and Excel
   

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Key Purpose

• The success of Discovery is made possible by our great people. Our IGS department is looking for a great person to join their team as a Compliance Intern to assist Discovery in managing its responsibility to comply with all the regulatory requirements and minimise the compliance risks identified in business. The Purpose of the role is to assist the Compliance Guidance Officer with the management of compliance risks within Discovery, including Cat II and Cat III compliance matters.

Areas of responsibility may include but not limited to

• Provide assistance with compliance guidance and advice to business i.r.o control implementation or changes
• Assist with the implementation of the monitoring plan for Cat II and III entities
• Assist with interaction with Asset Manager and Trustee and other key stakeholders
• Interaction with the FSCA as required
• Assist with drafting and updating compliance documentation
• Assist with 2nd line compliance monitoring

NB: The role is not limited to the key outputs mentioned above

Personal Attributes and Skills

• Solid Verbal & written communication
• Ability to communicate on all levels
• Ability to exercise independent judgement and reasoning
• Report writing (where applicable, including prescribed Regulatory reports)
• Computer literate
• Attention to detail
• Problem solving
• Interpersonal skills

Education and Experience

Essential:

• Relevant Law or Commerce degree.
• No previous internship and or graduate programme in any industry or government institution
• No work experience.
• Between the ages of 20 – 30
• You must be a South African Citizen by Birth or by naturalization before the 27th of April 1994.

Advantageous:

• B.Com Honors / BusSci degree in Portfolio Management

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Key Purpose:

The successful applicant will be responsible for but not limited to the following job functions:

• Assessing the case in relation to the following:
• Members clinical history
• Members benefit structure
• Clinical Information and coding supplied
• Level of care provided
• Appropriateness of the facility
• Appropriateness of the treating doctor
• Appropriateness of treatment
• Managing the benefit for the member and the risk for the relevant scheme through a thorough process to approve or decline Funding to ensure that the member gets the appropriate level of care
• Discharge planning by providing the member with alternatives to receive treatment (This includes Hospital @ Home, Homecare etc.)

Effective and accurate communication to all stakeholders:

• Case update to the provider
• Funding decisions and benefit confirmation to the members
• Request for additional information from the treating doctor or practice manager
• Engaging with Patient Services Manager and hospital staff
• Handling escalations from Providers and internal stakeholders
• Preparing and presenting complex case to clinical review
• Trend Analysis of inefficiencies and proposals to correct
• Appropriate internal case referrals for clinical management

Operational Targets:

• Attend to patients on daily report
• Review all low acuity admission requests
• Quality of processes

Competencies:

The successful candidate must demonstrate the following competencies:

Education and Experience:

The following requirements are essential:

• Matric
• Must be a Registered Nurse or Clinical Associate
• Valid SANC Registration or HPCSA registration
• 3 years Clinical experience in a private hospital setting (ICU, Trauma/Casualty, Medical/General ward preferable)
• 2 years Managed health care experience 
• Microsoft Office (Specifically Excel experience)
• Valid Driver’s License and own transport ( working hours are between 08:30 -17:00 & travel up to 50KM may be required)
• Effective Communication Skills (Verbal & Written)
• Telephone Etiquette
• Active Listening Skills

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Key Purpose

• To supports the Chief Digital Officer on all digital programmes and operations across digital product teams. Ensuring projects are managed and executed effectively. Overall ownership of the Communication Plan including providing regular reporting to team, Executive level and Dashboard updates. Planning of company-wide comms to ensure that other indirect stakeholders are informed.

Areas of responsibility may include but not limited to

Programme management of the digital programme (across Health App and Health ID):

• Governance: Preparing for and facilitating Steercoms/alternative Governance forums: manage respective reporting of progress delivery and risks/issues and drive critical decisions
• Steercom/Status Pack (weekly)
• The Decision, Risk, and Issue log maintenance (weekly)
• Digital exco (monthly)

programme scope/delivery: ensure integration across the programme streams as well as coordinated transition management.

• structured end-to-end roadmap planning those coordinates milestones / dependencies, addresses risks and ensures cohesive stakeholder management across the business.
• plan for overall change management
• ROI (Budget and benefits/value tracking): create targets/commitments across stakeholders (drive Impact Assessment per area); manage programme budget, including cost forecasts; measure programme engagement/impact/value (tracking of benefits of cross-journeys)
• Standardize quality Management Approach (e.g., approach to Changes, approach to monitoring and tracking, etc)

Personal Attributes and Skills

• Tenacity
• Manage Ambiguity
• Cultivate Innovation
• Drives results.
• Excellent facilitation and presentation skills
• Solid understanding of systems development life cycle
• Knowledge of Discovery Products and legacy systems environment
• Evangelist for progressive and fit for purpose Programme and Project Management and governance.
   

Education and Experience

• BSc. IT/Engineering/Computer Science or equivalent from a recognised University
• OR BCom Information Systems
• Seasoned professional with experience of business change, transformation, digital technology programmes or business side scope of product launch.
• At least 10 years’ experience of Project and digital Programme management
• Agile solution delivery experience
• Excellent communication skills (written/oral and presentation).
• Solid understanding of SDLC (traditional and agile), including phases, technical jargon, and artefacts (input and output).
   

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Key Purpose

• The Sales & Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.

Key Purpose of the role

• This Learnership leads to a nationally recognised NC: Wealth Management NQF Level 5 qualification which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Wealth Management:

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and
• receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary (financial) qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel, MS Outlook & PowerPoint Presentations
• Only South African candidates by birth will be considered.
   

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Key Purpose

• The Funeral Distribution team will have a total Sales Manager complement of 12 in various regions and the role of the Office Administrator would be to provide support to the sales team as well as manage operations and admin functions within each branch or office for the division.
• This Learnership leads to a nationally recognised NC: Wealth Management NQF Level 5 qualification which consists of structured learning components combined with practical/workplace experience in the Financial Services industry.

Areas of responsibility may include but not limited to

Wealth Management:

• To QA all submitted business
• To assist with the capturing of new business and claims, follow up on outstanding requirements with SLA
• To compile and action work based on the daily, weekly and monthly reports
• To assist the Sales Manager
• Collaborate with all business areas
• Monitor office efficiencies
• Service financial advisers and serve as a conduit between the manager and business
• Compile and present monthly team reports
• Ensure all on-boarding occurs within set SLAs
• Receive and service walk in clients
• Serve as a liaison to Discovery
• To answer the phone and manage office functions. To serve as a frontline administrator and
• receptionist for walk in clients
• To assist the Sales Manager with insights and trend analyses

Personal Attributes and Skills

• Innovative/ critical thinking/ and problem-solving skills
• Good attention to detail and levels of accuracy
• Sets high standards for quality and quantity and works in a systematic, methodical and orderly manner.
• Time management and planning skills
• Ability to effectively prioritize and execute tasks in a high-pressure environment
• Ability to work independently and in a team orientated environment
• Service driven, a sense of urgency and a team player.
• Adapts to changing circumstances and handles criticism well and learns from it.
• Speaks fluently and writes in a well-structured and logical manner.

Education and Experience

• Grade 12 is essential.
• Maths (Minimum Level 4 – 50%)
• English (Minimum Level 4 – 50%)
• Maths Literacy (Minimum Level 5 - 60%)
• 2nd language (Minimum Level 4 – 50%)
• May have an incomplete tertiary (financial) qualification (advantage)

Specific Requirements:

• Not be engaged in post Matric studies or formal employment;
• Not have completed any previous Learnership.
• Be between the ages of 18 and 30 years;
• Have effective communication skills in the written & verbal English language;
• Possess basic computer skills mainly MS Excel, MS Outlook & PowerPoint Presentations
• Only South African candidates by birth will be considered.

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Key Purpose 

• As the UX Lead you will get to work with a talented (and uniquely global) team of product designers, product specialists, engineers, and operations folks to craft and build out the roadmap of Digital Health in Discovery. In this role, you will have the opportunity to think through some of the problems facing customers of Discovery and Discovery Health and create solutions that drive product results that directly reach and positively impact millions of insured lives. You Provide subject matter expertise to our design team and the broader organisation on the latest/innovative approaches and tools for UX/UI design

Areas of responsibility may include but not limited to

• Validate and iterate on your design solutions by holding feedback sessions, conducting usability lab testing, and conducting live testing.
• Product experiences to varied audiences' needs and devices (feature personalisation, responsive design, accessibility).
• Maintain a constant awareness of market/competition UX design, as well as the overall design of our unannounced product specifics, in order to develop and lead the delivery of best-in-class UX with assigned UX team.
• Work with stakeholders to define the interaction architecture and behaviour of each platform to ensure that the user interface and customer journey is compelling for the end consumer on a visual, tactile, and audible level.
• Create an environment, method, and design system that supports consistent UX principles and practices across devices and channels.
• Conduct customer research in collaboration with the Lead Customer Researcher.
• Demonstrate a desire to iterate on design while also being able to complete a project on schedule.
• A holistic user experience problem solver that considers every facet of the user journey.
• Follow ideas through from conception to execution, therefore significant visual design or user interface engineering skills is required.
• Solid working knowledge of Discovery Health’s and Discovery Vitality’s South African products
• Contribute to internal training and community forums with Conversation Designers, UX Researchers and UX/UI Designers, to broaden awareness of user experience and design best practice.

Education, Skills, and Experience

• 10+ years professional UX design experience
• Experience in UX/ Interaction design specifically for web and mobile applications/platforms.
• BCom, BSC or BA degree specializing in any of the following: Informatics, Industrial design, User experience, Information sciences/technology.
• Comfortable communicating and presenting to business stakeholders.  
• Proficiency in UX research, interaction design, user-centred experience design, brand identity management and the creative process. 
• Understand accessibility and the ability to incorporate accessibility into designs.  
• Have visual design skills. 
• attention to detail and a demonstrated mastery of typography, colour, and layout. 
• Ability to think and work independently in a fast-paced environment.
• Ability to use prototyping tools to convey design intent.  
• Data analysis and reporting.  
• Customer service orientation, result orientation, negotiation skills.  
• Personal organisation and time management skills.  
• Ability to build relationships with people from all different backgrounds and at different job levels.
• You share Discovery values, and work in accordance with those values.

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Key purpose

• The vacancy is for an intermediate Instructional Designer within the Discovery Institute of Training. The role requires the Instructional Designer to design and develop learning curriculums and associated learning material for the Discovery Bank business according to high-quality standards.

Key outputs

• All work must be done accurately, comprehensively and in-line with set quality standards.
• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs for predominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Develop storyboards (only) for digital training material, which will be sent to a multimedia designer to create online courses, videos, podcasts, infographics, and animations in the specific software.
• Consult with stakeholders across various business areas and gather information in relation to key learning and development needs and requirements.
• Consult with business areas to agree on reasonable and achievable deadlines.
• Maintain material and ensure best practice guidelines are followed across the areas.
• Monitor and evaluate effectiveness of training to ensure optimal learning and development.

Competencies

• Extensive experience in the application of the 6Ds methodology.
• Creative and innovative.
• Very good command of the English language.
• Demonstrate strong instructional writing skills.
• Attention to detail.
• Good project management skills.
• Communicate effectively with diverse personalities.
• Delivering results and meeting customer expectations.
• Coping with pressure and setbacks.
• Adapting and responding to change.
• Relating and networking.
• Applying expertise and technology.
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry.
• Good report writing skills.

Experience Required

• Two years or more experience as an Instructional Designer at an Intermediate level.
• Banking or financial services industry experience.
• Education and training qualification (ETDP), specifically Design and Development.
   

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Key Purpose

• Responsible for creating an exceptional travel experience using our innovative travel platform, Vitality Travel, by promoting and booking traveling arrangements for our high-net-worth clients while addressing client unique needs and requirements.

Areas of responsibility may include but not limited to

• Complete bookings through the defined online booking system (e.g., AGM and Travel IT), fulfilling package bookings through tour operators and / or ability to self- package deals.
• Issue full domestic and international reservations including hotel, car, air, transfer, B&B etc. and accurately conclude multi-sector / round the world reservations.
• Accurately complete all refunds or reissues.
• Quote preferred agreement deals and full understanding of the conditions of these deals and eligibility.
• Ensure preferred agreement deals are understood & applied appropriately.
• Ability to provide navigational and technical support on our online portal, Travel IT
• Provide troubleshooting to all online users where required.
• Ensure that all fees are correctly charged at time of ticketing including invoicing and referral bookings.
• Identify other opportunities for additional savings to client, when quoting.
• Correctly issue vouchers and email to the client.

Education and Experience

• Diploma in Travel.
• Minimum 10 years’ experience as a Travel Consultant.
• Minimum 5 years Amadeus booking experience.
• Minimum of 3 years’ experience dealing with high-net-worth clients.

Technical Skills or Knowledge

• Experience working on Domestic and International packages.
• Call centre experience in Travel.
• After hours Travel experience.
• Leisure Travel experience.
• International and Domestic bookings experience.
• Senior Consultant experience.

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Job Description
Identifying sales opportunities.

• Answering inbound calls timeously and making required outbound calls
• Co-ordination of own administration
• Identifying sales opportunities
• Maintaining accurate details and statistics of all queries

Key purpose

• This position is based in the Discovery Connect Sales call centre, and reports to the sales team leader. The successful individual will be required to conduct Discovery Insure telesales.

Key Outputs

• The successful individual will be required to perform on, but not limited to the following key outputs:
•  Achieve Insure Sales target
• Communication to members telephonically via fax and email
• Attending to general administration
• Achieve more than YOU BELIEVE
• Conduct Financial Needs Analysis
•  Achieve quality target
• Overcome objections
• Adhering to service level agreements

Personal attributes and skills
The successful individual will be required to demonstrate the following competencies:

• Target Driven
• Team Player
• Goal orientated
• Self motivated
• Ability to perform under pressure
• Adapt to change
• Persuasiveness
• Resilience/Tenacity
• Sound Time Management
• Self managed
• Attention to detail
• Ability to learn quickly and apply knowledge
• Speak fluently (accent neutral) English/Afrikaans

Qualification & Experience

• Matric
• At least 2 years sales experience, preferably in an outbound telesales environment
• Minimum 2 years short-term product knowledge PC literacy, email, word, excel
• Tertiary qualification an advantage
• NQF5 and RE5 qualification

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Key Purpose

• Acts as the technical owner of a set of Communications Systems. Manages the relationship with Technical Systems owners, and ensures that both Business and Systems objectives are reflected in the technical processes which they manage. Assist in managing a team of specialist resources, specifically resourcing and scheduling in the SDLC processes, specifically in an Agile team. Managing a project or set of projects in a program related to their systems portfolio. Ensuring that the system capabilities and processes remain adaptive to emerging client needs in its lifetime.

Areas of responsibility may include but not limited to

Client Relationship Management & Networking

• Ensuring alignment to business requirements, and building trust with clients by displaying managerial competence
• Understanding business requirements, business systems and process context, impact and risks
• Participating in client forums, MANCO, EXCO, planning/strategy sessions, reporting
• Acting as Consultant to the internal client
• Interfacing to other teams where required
• Interfacing to external clients, vendors where required

Delivery and Support of Specific Applications

• Management of activities within the SDLC (process owner)
• Participating and enabling the business Prioritisation process
• Scheduling and prioritisation of tasks and resources
• Coordinate: Build, Test, Deliver, Fix, Change Requests
• Capacity management: delegation of tasks, review of execution, and providing feedback to team members

Resolution and prevention of issues
Technical capacity, quality and standards

• Ensures that the Technical Application capacity exists for a particular set of systems
• Understanding business' future requirements
• Preventing technical issues from arising by proactive management
• Produce and enable a Capacity Plan for the Application
• Ensuring adherence to Quality, Standards, SLA adherence, adherence to PM and SDLC standards
• Making recommendations for the improvement of the SDLC, PM or ITIL processes

Project Management of projects

• Acting as a Project Manager for selected projects
• Delivering specific projects to produce internal or external capacity
• Management of activities within the SDLC (Acting as process owner)
• Participating and enabling the business prioritisation process
• Scheduling and prioritising tasks and resources
• Taking ownership of production issues and driving to resolution
• Adherence to Quality, Standards, SLA’s and SDLC standards

Human Capital Management

• Ensures that human capacity exists in the team being managed
• Driving the skills development of team members, coaching of team members for performance, and coaching on career development
• Recruitment, staff training, conflict management and creating a welcoming working environment
• Performance management (objective setting, feedback, appraisals, incentives and bonuses, addressing poor performance)

Personal Attributes and Skills

• Drives Results
• Passion for delivery and quality
• Values Driven
• Optimistic
• Learns on the Fly
• Resilient
• Instils Trust
• People Savvy
• Drives Results
• Problem Solver
• Leadership Skills
• Strategic Agility
• Manages complexity
• Balances Stakeholders

Education and Experience

Education:

• Matric
• Tertiary degree (B. Engineer, BCom, BSc)

Experience:

• 3 to 5 years’ experience in software development for large commercial entities and demonstrated leadership capabilities.
• Must have managed a software development team.

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Key Purpose

• The Discovery Bank Marketing Lead will oversee all product marketing verticals and client engagement, and will be responsible for driving utilisation, loyalty, and revenue generation for the Bank. This will include broad-based communication strategies as well as hyper-personalised client journeys, and managing complex marketing campaigns, calendars and budgets efficiently. 

Areas of responsibility may include but not limited to

• Product marketing management: Lead the marketing efforts for various product verticals, ensuring effective positioning, promotion, and differentiation in the market.
• Client engagement: Develop and implement strategies to enhance client engagement, building long-term relationships and loyalty. This includes understanding our client base needs and behaviours to personalise communication and offerings.
• Revenue generation: Drive revenue through cross-selling and upselling initiatives, leveraging data-driven insights and segmentation strategies to identify opportunities and maximise returns.
• Collaboration with Bank business units: Work closely with the Bank R&D and product, Technical Marketing and Engagement divisions to align on business objectives, with a focus on driving NIR for the Bank.
• Campaign management: Lead the planning, execution, and optimisation of complex marketing campaigns – ensuring alignment with the Bank’s targets. Manage campaign calendars, resources, and budgets effectively.
• Personalisation and targeting: Implement strategies for hyper-personalised and targeted communication, levering data and analytics to deliver relevant messages and experiences.
• Efficiencies and optimisation: Continuously evaluate and refine marketing processes to drive efficiencies, monitoring campaign performance metrics and adjust as needed.
• Build a world-class marketing division: Attract, develop, and retain the best talent, respecting diversity, and uphold company values and corporate culture within the division. Drive best practice, and partner with best-of-breed suppliers.
   

Education and Experience

Essential:

• 8-10 years’ management experience in Marketing in Financial Services
• A completed NQF level-8 post-graduate qualification

Preferred:

• Masters in business administration
• Chartered Marketer qualification