Travel Consultant at Salt South Africa

Job Description:

• To drive and increase sales while ensuring the required gross profit percentage, cultivating strong relationships, and delivering exceptional customer service by providing world-class itineraries that surpass guests’ expectations.
• To effectively source, price, and present products to agents and guests with accuracy, efficiency, and timeliness by crafting inspiring luxury travel experiences. Possess extensive knowledge and a solid geographical understanding of Southern and East African destinations, as well as the day-to-day logistics of the region.

Key responsibilities:

• Build and maintain strong agent relationships, ensuring consistent communication and excellent service.
• Collaborate with the reservations managers on sales and relationship developments.
• Keep agent preferences updated and stay informed on company products and technology.
• Streamline operations to enhance guest experiences and reduce inefficiencies.
• Accurately quote and design tailored itineraries, incorporating upselling opportunities.
• Monitor provisional bookings and maintain profitability.
• Process deposit invoices, manage itinerary changes, and ensure accurate travel documents are sent to agents.

Education/Experience:

• Matric certificate with at least standard grade math.
• Tertiary qualification in Travel & Tourism or Hospitality.
• 1-2 years of experience in the travel and tourism industry at an intermediate level.
• Experience in customer relationship management and promoting products/services in inbound travel.
• Proficiency in Microsoft Office, email, and internet.
• Proven English literacy.
• Familiarity with TourPlan, WISH, or similar booking systems.
• Strong written and oral communication skills in English.
• Knowledge of a European language is a plus.