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KCS provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in the distributive trades that stretches over 40 years, our wide range of clients includes wholesalers, d...
Job Description
The Support team at KCS assists customers with queries and problems relating to the KCS application software post implementation. The Department also provides customers with a wide variety of other services including the installation of new software and customer training.
As a Trade Support Analyst, you will be an integral member of the team and responsible for assisting customers on the K8 application with problems and queries relating to the system software after the customers have gone live; act as a mentor to fellow team members to develop knowledge in the team and work to provide continual service improvement to KCS customers;
The Trade Support Analyst will report to a team leader within the Trade Support team.
Key Responsibilities:
Key Requirements:
Essential
Desirable
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