Telesales Consultant at Discovery Limited

Key purpose

• Identify and sell the appropriate Value Added and Ancillary Products (VAPS) from Discovery Insure to its customers.

Areas of responsibility may include but not limited to

• Selling short term insurance Value-added and Ancillary products for Discovery Insure
• Meeting sales targets
• Capturing and activating VAPS sales accurately and timeously
• Maintaining accurate details and statistics of all sales

Personal attributes and skills

• Takes initiatives and work under own direction
• Adapts to the team and works well in a team environment
• Easily establishes good relationships with people
• Writes and speaks fluently, clearly, correctly and convincingly
• Expresses opinions, information and key points of argument clearly and avoids unnecessary use of  jargon or complicated language
• Develop job, product knowledge and expertise through continuous professional development
• Produce a range of solutions to problems
• Manages time effectively and works strategically to realize individual and organisational goals
• Focus on customer needs and satisfaction
• Follow policies and procedures
• Work productively in a pressurized environment

Qualification & Experience

• Matric (Essential)
• FAIS Credits - full qualification (Essential)
• RE 5 qualification (Essential)
• Class of business certificate (Essential and/or advantageous)
• Continuous Professional Development (CPD) certificate (Essential and/or advantageous)
• 1 year’s call centre sales experience in the financial services short term insurance industry (Essential)
• Degree (Essential)