Telephonist at Mediclinic

Job Description

The Group is focused on providing specialist-orientated, multidisciplinary services across the continuum of care in such a way that the Group will be regarded as the most respected and trusted provider of healthcare services by patients, medical practitioners, funders and regulators of healthcare in each of its markets.

MAIN PURPOSE OF JOB

• To manage and coordinate all telephonic communication and systems within the hospital in a professional manner to ensure efficient and effective communication on behalf of Mediclinic

KEY RESPONSIBILITY AREAS

• Operate the hospital Telephone system daily as per policy and procedure
• Attend to all calls timeously in a professional manner ensuring that client expectations are exceeded
• Ensure patient confidentiality is maintained as per policy and procedure
• Check the Hospital alarm system daily and notify the relevant department in case of an emergency as per the Alarm Emergency Manual
• Follow the Hospital Emergency Preparedness Process in the event of an emergency as per Disaster and Emergency Plan

Required Education

ESSENTIAL EDUCATION

• Grade 12 or equivalent

DESIRED EDUCATION: None

Required Experience

ESSENTIAL MINIMUM EXPERIENCE: None

DESIRED EXPERIENCE Experience in private healthcare or similar environment; Switchboard operations and systems; hospital emergency procedures

Required Job Skills And Knowledge

• Computer literate (Microsoft Office)
• Hospital Disaster and Emergency processes; procedures and policies
• Switchboard systems and operations